Opticare P.C.

Review: On 7/16/2014, I went for the first time to OptiCare for my yearly eye checkup and for contacts. After the appointment, I was charged $162.00, for my two boxes of contracts and a "fitting fee." Usually, at my previous eye doctor, the entire appointment and all contacts cost the price of merely co pay, so I called my benefits company [redacted] to see if my benefits had changed. The service rep I spoke to seemed astonished at the price, and suggested it was a billing error on OptiCare's part, as my plan had not changed, and my contacts and the fitting fee are covered. She suggested that OptiCare may have charged me either an Out-of-network rate (they're in my network) or a retail store rate. She said once the claim went through, this would be considered a physician overcharge and I'd be refunded. Weeks later, I heard nothing and called again. [redacted] seemed surprised that OptiCare had neglected to call me, and that they should have a refund for me. I went in person the next day to OptiCare and a lady behind the counter said it was "noted in my file" and I'd be contacted when it "goes through." Weeks went by, and I called OptiCare. A lady told me no one who could help me with this issue was present, and said she referred me to "corporate in Waterbury," saying someone from there would contact me. That was in August. I still have not received my refund, and I'd just like to receive it asap so I can go back to my old eye doctor.Desired Settlement: I'd like my refund minus the co pay, which I am entitled to per my benefits plan, of $142.

Business

Response:

October 8, 2014

Review: Pertaining to eye glasses. My antique gold frame (family heirloom) that I brought in for lens replacement have not been returned to me to date 2/12/14.Opticare has had them since 1/18/14. Every time I call or visit (many times now) I get excuses. I called on 2/14/14 and demanded them returned regardless of what stage of lens replacement they are in. I was told they would be ready for pick up on 2/13/14. However I have my doubts and want to take the matter to you. At the time I brought these frames in for lens replacement (1/18/14), I had purchased a new pair of glasses that where ready and picked up on 2/1/14. The transaction was paid in full $962.80 on 1/18/14 for both pair.Desired Settlement: I want them returned immediately, to me they are priceless.

Consumer

Response:

Dear Revdex.com

I was told today 2/12/14. That my glasses are ready to be picked up.

Pertaining to eye glasses. My antique gold frame (family heirloom) that I brought in for lens replacement have not been returned to me to date 2/12/14.Opticare has had them since 1/18/14. Every time I call or visit (many times now) I get excuses. I called on 2/14/14 and demanded them returned regardless of what stage of lens replacement they are in. I was told they would be ready for pick up on 2/13/14. However I have my doubts and want to take the matter to you. At the time I brought these frames in for lens replacement (1/18/14), I had purchased a new pair of glasses that where ready and picked up on 2/1/14. The transaction was paid in full $962.80 on 1/18/14 for both pair.