Orange Theory Fitness Marlborough

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] . I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to add that the business did in fact receive prior notice of my intent to file a complaint if we could not come to an agreement. The manager was unyielding in her position and would only offer a downgrade which I accepted to avoid any further interactions. Thank you very much. Regards, [redacted]

Hello Revdex.com, The email is in response to *** *** complaint #***. I have reviewed ***s complaint and we spoke over the phone to clear up any misunderstandingOur policies at Orangetheory are to be as lenient as possible to ensure our members have a positive experience with
usOriginally when she and I poke of her sudden change of situation I explained the cancel policy and offered to downgrade her membershipShe agreed to those termsA few weeks later I received a complaint with the Revdex.com I was a bit surprised byI called *** and we spoke about the cancel policy again and cleared up any questions or confusion with it and are now on the same pageI have honor her request to cancel her founding membership with us and hope she will revisit with us down the road if anything changes. In good health, *** ***Studio ManagerOrangetheory Fitness of Marlborough** *** *** *** *** *** ** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to add that the business did in fact receive prior notice of my intent to file a complaint if we could not come to an agreement. The manager was unyielding in her position and would only offer a downgrade which I accepted to avoid any further interactions. Thank you very much.
Regards,
[redacted]