Outback Steakhouse

This is the response I sent to [redacted] on August 29th, when we first received his complaint I hope this is sufficientFrom: [redacted] Sent: Monday, August 29, 10:AMTo: ' [redacted] Subject: Past due bill Mr [redacted] When you call a service company to diagnose any kind of problem they have to charge for their time and expertiseWhen you called you stated you had already tried shields for the photos so, we would assume there was possibly a different issueA service call charge is $but, because it was taken care of in such a short time we billed only a minimum to cover our service persons time and vehicle We sent you an original invoice on the 6th of July and another notice of past due on the 3rd of AugustNow, it seems when you get the final notice you are concernedIf you were concerned about this bill it seems you would have contacted up previouslyTherefore, the charge stands and will be sent to collection if not paidOverhead Door Coof Appleton, Inc

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I am responding to the above referenced complaint from Mr [redacted] which we received in the mail on 4/22/17.FiatChryslerAutomobiles (FCA) identified that the left cylinder head on this and other similar vehicles didn’t meet their long term reliability standards and issued an extended warranty on this specific component beyond the terms of the standard warrantyThe [redacted] brought their Jeep to us on 4/03/to complete this repair under this warranty extensionWe made the repair and for reasons that we cannot completely determine still had an issue that necessitated us to reorder the part and make the repair a second timeThe vehicle has now been repaired and was returned to the customer on 4/21/17.In response to specifics items that Mr [redacted] referred to:On 4/3/17, the day the Jeep was initially dropped off, the [redacted] were offered a loaner car but opted against itAt a later date, when the repairs got delayed, they did take us up on our offer and were given a loaner carAs is the case with any warranty repair, we repaired/replaced the defective component per the terms of the warrantyThe repair does not require a new engineBecause of the unique extension of the warranty by FCA, this specific component has warranty coverage good at any FCA dealer through 2/27/or 150,miles, whichever comes firstNo other component has any remaining warranty coverageThe repair was made by a fully trained FCA technician who is certified to make this repairWe will not make Mr [redacted] monthly payment on this vehicleWe had the Jeep for days and, although they didn’t take full advantage of it, the [redacted] could have had a loaner car to use for the entire durationWe felt badly about the delay and, to thank them for their patience, we did hand wash and clean the Jeep before returning itMrs [redacted] thoughtfully brought us cookies as well.Ms [redacted] , while we are sorry that the repair didn’t occur without a delay, I feel we provided the repair to the customer professionally and according to the warranty provisionsI regret that Mr [redacted] is disappointed with the circumstances.Please let me know if you have any questions regarding this issue.Sincerely, [redacted] Dominion Dodge Chrysler Jeep Ram [redacted] ***

[redacted] and his employees were great!! [redacted] provided various estimates to fit our needs and his input was very valuable They started the basement renovations earlier than expected so it was appreciated greatly since we had such big and frequent rains this month! They cleaned up where they worked and were very friendly and depenable I would highly recommend them to anyone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am doubtful that this issue will ever come to a successful resolution since the business refuses to acknowledge their accountability for failing to correctly install the unit per the manufacturers' installation instructionsThe garage door opener unit would not have vibrated loose if they had screwed into structure -- as required -- rather than into plywood.That their incorrect installation of my unit is an outlier is not an indication that I should pay an additional fee for them to correct their error.One supposed advantage of choosing a company with a long history is the presumed belief that they will stand behind their workmanship; what a shame that the business refuses to do so Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The fact that I was told my transmission would last it's lifetime and stating the confidence in your work but I'm back here again Is dissatisfying I drove truck in a regular manner no commercial use or excessive use to vehicle in fact it's my 2nd car so I don't use that often and still transmission is going badI feel like that price is really unfair regardless of what u choose to charge below industry prices, I was told certain things and wish for u to stand by themIf you cannot stand by your words then you really shouldn't mislead customers because we spend our hard earned money based on the trust and confidence in your words to not just do good work but also do the right thing by peoplePlease be more reasonable in this matter and look at it from my point of view, if you were to have some work done and then something goes wrong and having to pay for the same issue that was supposed to be corrected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]

I was here on September 10, My father and my cousin ordered piña coladas and there was pieces of glass at the bottom of both of their drinksMy father ended up cutting the insides of his mouthFood was cold and burnt

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10825337, and find that this resolution is satisfactory to meI called the manager back and chose an item we both agreed as a solutionI was able to get refund from Amazon Regards, N [redacted]

[redacted] [redacted] July, 19, [redacted] Please accept our sincere apology associated with your recent visit at our Bothell Outback SteakhouseIn all of our advertising, whether in print or television it states “Prices, Products and Participation may vary” and as a franchise group we either elect to fully participate or in this case modify our offerings to reflect a market placeAll of our service staff have been informed to first present our modified offerings, but if a customer asks for something specific we try and get to “yes” and in this case that should have been the outcome I would like to personally invite you to join us at any of our Puget Sound locations and enjoy a meal on us, I will be sending out some certificates today to your address in hopes to resolve the feelings you currently have towards our companyHope you will join us soon,

Revdex.com:At this time, I have not been contacted by Outback Steakhouse regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by TriStar Mortgage Corporation regarding complaint ID [redacted] .Sincerely, [redacted]

I have been in business myself for thirty years I have never heard of anybody puting over 1,miles a month on a second car , this gentleman must do alot of driving As I stated in my last response the vehicle is well out of warrenty, not a thousand not two thousand , not a month or twoIn the thirty years ,I have only had a couple of complaints, that in itself tells you the quality and integrity of my work you will not find anybody who will question the quality of my workThis gentleman is is saying some very bad things about me questioning the quality of my work and the fact that he is acting like I am somekind of salesman , gaining your trust , here is how it goes down , they call we give them a price over the phone without seeing the vehicle ( almost unheard of ) they hear the price and ask is that plus labor we say no that is everything except tax, and at half price they schedule itthe only other question they may ask is does it have a warrenty it is very disheartening to put your heart and soul and your life into something a little chunk of me goes into every one of those [redacted] piece of st transmissionsThis gentleman obviously wants something for free and he is not worried about the quality or integrity of my work or he would not had left the vehicle with meHe knows he is not going to get it fixed for $nor will he get it hereHe has insulted me , my wife and my brother we are a family owned business with all the qualities he states we don't have [redacted] needs to come get his immediately we open am monday november *, Thank you for your concern

I feel that this is not going anywhere I am confident that My Service Technicians perform quality work and I stand by them At this time I am no longer interestedin further discussion of this matter Sixteen Years is way to long to expect us to consider warranty We have no way of knowing if another Company or a handy man performed any service.Sorry that this has come to stale-mate[redacted] ***

Bertha, I have spoken with [redacted] and have resolved all issues that we had, She is happy with the results thanks ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Overhead door is refusing to remove the charge or even offer an alternative solutionThey apparently still insist on sending it to collections despite the fact that no agreement to pay for potential services rendered ever took place, either verbally or in writingMy original complaint remains fully valid.]
Regards,
*** ***

I will be sending $refund for cleaning at end of September

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***