P C S Collections

Please close this complaint, the company recently contacted me and this bill was paid in full via a settlement Thank you

Please close this complaint, the company recently contacted me and this bill was paid in full via a settlement.  Thank you.

Review: I have been making monthly payments since 8-12-2013 and everything was fine and than all of the sudden on 10-15-2014 my entire account got messed up and I have been trying since then to get it figured out. I originally had 6 accounts then this company and on 5-19-2014 I paid off 4 of them and on 8-15-2014 I paid off another. That should only leave one well when everything got messed up in October 2014 I had a few account reopen and then rereported them on my credit as new collections which was not the case I have letters from this company saying these accounts are paid in full so I do not know why they have reopened and then closed the accounts a few times. Everyting I call I get the same story PCS says they have not made any adjustments but that it is the original company [redacted] and so when I call them theu say they have not changed anything on there end and that it is PCS;e fault. I had on original amount that I owed of about 1,000, I have alredy paid over 1,300 and they say I still owe 953.00. That does not make sence to me. I have call MANY times and when I do I get someone that has to ask there supervisor for help becaise they can not figure out what is going on and I NEVER GET A CALL BACK... I understand I owe this money and I an not trying to get out of paying what I oew but I feel like I am paying alot more that what I actually owe. No can tell me why there were these "adjustments" on my account but I want to know. Account_Number: Acct # [redacted]Desired Settlement: DesiredSettlementID: Refund I feel that I should not have to pay all of these "adjustments" if no one can tell me what they are for and why the amount I owe had doubled. I feel like I was told an amount in the begining which was around 1,000 dollars and that is what I should have to pay and so since I have more than that I should be refunded the extra I have paid and these accounts should be marked as paid in full to the credit agencies.

Business

Response:

This is a communication from a debt collector.Thank you for contacting us regarding your complaint. We would be happy to provide a breakdown of the amounts owed and an updated billing statement from the original creditor (showing the adjustments that you referred to in your complaint). We have requested that billing statement from the original creditor and we will follow-up as soon as it is available. In the meantime, please do not hesitate to contact our Consumer Help Desk at [redacted] if we can be of further assistance.