P W Stilwell Plumbing & Heating

Revdex.com spoke with the businessThe customer wanted to get an inspector out to look at the bathroom before the business did anything else to make sure it was up to codeAfter he spoke with the inspector and the business got back in contact with him he said that he wanted to pay his own plumber to do the work and wanted the business to take care of the drywallStillwell wanted to do the job themselves as it would have been covered under warranty but the customer insisted that the work be done by another plumber even if it voided the warranty which it would haveAt this time it seems the customer is done with the business and is getting the work done by another plumber

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Hello, sadly the company is being totally dishonest againIn my complaint I sated that I called three times to get them to come back out, each time they said "We'll call you back", they never did that's why I contacted the Revdex.com.I'm not suprised by their response, they've been giving me the run around this whole time
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The contractor states that on February 22, "Mrs
*** then stated that she never received a call from ***When told that a message had been left on
FridayMrs*** confirmed the number that *** had, and then said she did not get a message, that she
had not checked them." This is a statementMrs*** asked *** what phone number *** had called to leave messages*** replied, *** Mrs*** replied, "that's not my numberMy cell phone number is *** At no point did Mrs*** state that she had not checked her messagesFurther, the contractor was originally given our home phone number, not Mrs***'s cell number, when the appointment for an estimate was madeThat number was called and answered by Mrs*** when the estimator was running late and would not be able to make the appointment timeIt was called a second time, on January at 9:AM when Stillwell Plumbing called with a verbal estimate of the jobThe contractor had our home number, but failed to use it when trying to schedule an installation, leaving us wondering if they did indeed want the jobThe contractor mis-dialed Mrs***'s cell number and claims to have left two messagesNo-one knows who got those messagesPerhaps Mr*** would like to call that number (***) and askThe contractor states, "The complaint that was sent
to you was a toned down account as to what they posted on ***." This is falseThe Revdex.com complaint, as with the Yelp review, was a copy/paste of what was posted for friends and business associates to see on ***We believe quite firmly that none of our friends or associates should have to go through this experienceThe contractor states, "Quite frankly, if the service was as bad as
they said, why didn’t Mrs*** demand to speak to the owner prior to paying their invoice?" Mrs*** asked to speak with Mr*** during the same phone call when she gave her credit card informationMr*** sounded more concerned with his company being written about online than the service (or lack thereof) provided by his employeesShe agreed to pay the invoiced charge to free up the county permit so that we could move ahead on the work*** Plumbing could have credited our card at any time after the charge was runThey still canThat's what we're asking them to doThe contractor states, "As far as their
permit being held hostage, at no time were we asked by the ***s to release the permit." *** told Mrs*** that they would not release the permit until the invoice was paid, and that only one contractor at a time could hold a permit on our residenceIn other words, pay or no-one may do the workI call that holding the permit hostageThe contractor states, "All in all, I believe that the ***s received a cheaper price after the job was awarded to us and instead of just
stating the facts, this all came about." This is false*** Plumbing was contacted second for an estimate, after our first estimate appeared high*** came in about $cheaper, which is why we decided to go with their serviceIt was only after hearing nothing from them that we decided to go with the other contractorThe problem here occurred between the front office and the customerWhile *** claims that she called and left two messages for Mrs***, she did in fact read back an incorrect phone number when asked what number she had calledIf she is not admitting that to her superiors, that's for them to deal withThere's also the fact that had *** wanted to speak with Mrs***, she should have called the original home phone number *** Plumbing was given and had used successfully twice beforeSomeone is not telling the truth hereGiven that we paid approximately $more to the other contractor for the pleasure of having them do the work, it's obvious it's not us
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:I am accepting this offer only because I'd like to be done withthe process. The business's response is not entirely accurate which is anotherreason I would rather just move on and use a different plumber. When theplumbers finally came out, and as you know it took over a month for them to finallycall back and set up an appointment and they also ignored the Revdex.com’s efforts tocontact them until the Revdex.com called. When the plumbers came out they told me itwas normal for the tub to gurgle and have the sewer gas coming through, theysaid I needed to keep water in the tub. I knew that this wasn’t right, andasked the plumbers to come down stairs and look at the plumbing. The plumbingis easy to see because the basement is unfinished. They still insisted thatthere was not a problem with the plumbing and that is when I told them I wouldget an inspector to look at the plumbing and if he ok’d it I would let it go. I have gotten so fed up with dealing with this business, this hasbeen an ongoing issue since May 2014 so I decided it would probably be betterto have someone else that was unbiased to come and look at the issue. I hadanother plumber come in and he saw right away that the toilet wasn’t ventedproperly. Stilwell’s called and said they would fix the issue but to be honestI don’t have the faith in them to fix the issue and deal honestly with me. I’mamazed that a business treats customers this way and then doesn’t think twiceabout telling half-truths and outright lies to cover for themselves. I apologize for the long winded responseRegards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The contractor states that on February 22, "Mrs.
[redacted] then stated that she never received a call from [redacted]. When told that a message had been left on
Friday. Mrs. [redacted] confirmed the number that [redacted] had, and then said she did not get a message, that she
had not checked them." This is a false statement. Mrs. [redacted] asked [redacted] what phone number [redacted] had called to leave messages. [redacted] replied, [redacted] Mrs. [redacted] replied, "that's not my number. My cell phone number is [redacted] At no point did Mrs. [redacted] state that she had not checked her messages.Further, the contractor was originally given our home phone number, not Mrs. [redacted]'s cell number, when the appointment for an estimate was made. That number was called and answered by Mrs. [redacted] when the estimator was running late and would not be able to make the appointment time. It was called a second time, on January 28 at 9:19 AM when Stillwell Plumbing called with a verbal estimate of the job.The contractor had our home number, but failed to use it when trying to schedule an installation, leaving us wondering if they did indeed want the job. The contractor mis-dialed Mrs. [redacted]'s cell number and claims to have left two messages. No-one knows who got those messages. Perhaps Mr. [redacted] would like to call that number ([redacted]) and ask.The contractor states, "The complaint that was sent
to you was a toned down account as to what they posted on [redacted]." This is false. The Revdex.com complaint, as with the Yelp review, was a copy/paste of what was posted for friends and business associates to see on [redacted]. We believe quite firmly that none of our friends or associates should have to go through this experience.The contractor states, "Quite frankly, if the service was as bad as
they said, why didn’t Mrs. [redacted] demand to speak to the owner prior to paying their invoice?" Mrs. [redacted] asked to speak with Mr. [redacted] during the same phone call when she gave her credit card information. Mr. [redacted] sounded more concerned with his company being written about online than the service (or lack thereof) provided by his employees. She agreed to pay the invoiced charge to free up the county permit so that we could move ahead on the work.[redacted] Plumbing could have credited our card at any time after the charge was run. They still can. That's what we're asking them to do.The contractor states, "As far as their
permit being held hostage, at no time were we asked by the [redacted]s to release the permit." [redacted] told Mrs. [redacted] that they would not release the permit until the invoice was paid, and that only one contractor at a time could hold a permit on our residence. In other words, pay or no-one may do the work. I call that holding the permit hostage.The contractor states, "All in all, I believe that the [redacted]s received a cheaper price after the job was awarded to us and instead of just
stating the facts, this all came about." This is false. [redacted] Plumbing was contacted second for an estimate, after our first estimate appeared high. [redacted] came in about $200 cheaper, which is why we decided to go with their service. It was only after hearing nothing from them that we decided to go with the other contractor.The problem here occurred between the front office and the customer. While [redacted] claims that she called and left two messages for Mrs. [redacted], she did in fact read back an incorrect phone number when asked what number she had called. If she is not admitting that to her superiors, that's for them to deal with. There's also the fact that had [redacted] wanted to speak with Mrs. [redacted], she should have called the original home phone number [redacted] Plumbing was given and had used successfully twice before.Someone is not telling the truth here. Given that we paid approximately $200 more to the other contractor for the pleasure of having them do the work, it's obvious it's not us.
Regards,
[redacted]

Revdex.com spoke with the business. The customer wanted to get an inspector out to look at the bathroom before the business did anything else to make sure it was up to code. After he spoke with the inspector and the business got back in contact with him he said that he wanted to pay his own plumber to do the work and wanted the business to take care of the drywall. Stillwell wanted to do the job themselves as it would have been covered under warranty but the customer insisted that the work be done by another plumber even if it voided the warranty which it would have. At this time it seems the customer is done with the business and is getting the work done by another plumber.

Revdex.com spoke with [redacted] from the business. The customer was contacted on December 30, 2014 to try talk about the issues he is having. They were not able to speak with the customer and left a message. If the customer would contact their office they would be able to speak about the issues and where to...

go forward at this time.

March 11, 2016Revdex.com Serving Central Virginia, Inc.Re: Case [redacted]To Whom It May Concern,In regards to the complaint that was received on March 2, 2016 from [redacted] and [redacted], I have detailedour contact with them below.January 15, 2016 – [redacted] called...

in to schedule an appointment for an estimate to install a tankless waterheater. She was only available on Mondays and Wednesdays. Wednesday, January 27, 2016 was agreed upon.January 27, 2016 – our technician went to the site and looked at the job.February 4, 2015 – our service coordinator, [redacted], emailed the quote to Mrs. [redacted].February 17, 2016 - Mrs. [redacted] called in and said she would like to go ahead and schedule to install thetankless water heater. She stated that she was available on Mondays and Wednesdays. [redacted] told her that shewould go ahead and obtain the permit with the building office and order the tankless water heater. The installcould not be schedule until the permit and the tankless water heater had been obtained. [redacted] told Mrs.[redacted] that she would give her a call as soon as she had received both and would get the job scheduled. Thewater heater was ordered that day, and received on February 18, 2016.Friday, February 19, 2016 – the permits were finalized at 2:40 PM. [redacted] attempted to call Mrs. [redacted] at 3:06PM and left her a message.Monday, February 22, 2016 at 9:11 AM - Mrs. [redacted] called [redacted]. The purpose of that phone call was not toreturn [redacted]’s call but to inform us that they had decided not to proceed with the water heater install. [redacted]informed Mrs. [redacted] that she had already obtained the permit and received the water heater. Mrs.[redacted] then stated that she never received a call from [redacted]. When told that a message had been left onFriday. Mrs. [redacted] confirmed the number that [redacted] had, and then said she did not get a message, that shehad not checked them. Mrs. [redacted] stated again that she did not want to move forward, and the conversationended.February 26, 2016 - An invoice for the cost of the permit and restocking fee of the water heater for the amount of$334.89 was processed.March 1, 2016 – I, [redacted], received an email from [redacted] at the Building office regarding the permit forMrs. [redacted]. The email stated that they had another contractor attempting to obtain a permit for thesame location and same job description. [redacted] called [redacted] at the building office and explained that thecustomer did not want to proceed with the job after she verbally awarded the job to us. [redacted] attempted tocontact Mrs. [redacted] at 1:13 pm and left a message.March 2, 2016 – no response from the message left for Mrs. [redacted], so I had [redacted] email Mrs. [redacted] theinvoice for the permit fee and restocking fee and ask for this to be paid so we could release the permit for her other contractor. Mrs. [redacted] called regarding the email at 4:10 PM and stated that she would pay theinvoice but did not have a credit card on her at the time. She would call back in the morning with the credit cardinformation.Mrs. [redacted] did call back on March 3, 2016 around 7:00 AM and paid the invoice. She then asked tospeak to the owner, Mr. Stilwell. The call was transferred to call to Mr. [redacted]. A letter was emailed to thebuilding office to have the permit released.That is the extent of our contact with the [redacted]s.I will say that while it did take a little over a week from the time we looked at the job until the estimate was sent toMrs. [redacted], she took almost two weeks to decide to proceed. Only 2 days lapsed from the time of her goahead, to the time [redacted] called to try to schedule the job, which was on a Friday. That following Monday, shecalled in to cancel the job, not to complain about how long it was taking to schedule. The complaint that was sentto you was a toned down account as to what they posted on [redacted]. Quite frankly, if the service was as bad asthey said, why didn’t Mrs. [redacted] demand to speak to the owner prior to paying their invoice? As far as theirpermit being held hostage, at no time were we asked by the [redacted]s to release the permit. We only knewabout the other contractor because the building office contacted us. We directed the building office to release thepermit from our name the same day as the payment was made. Their complaint stated they had told us toproceed with the work, therefore the cost of the permit at the very least would have to be incurred. Had theyasked to speak to Mr. [redacted] or myself prior to paying their invoice I would have dropped the restocking fee.All in all, I believe that the [redacted]s received a cheaper price after the job was awarded to us and instead of juststating the facts, this all came about. While I regret that the [redacted] are dissatisfied with our service, I doubtthat there are many contractors who could satisfy them. Most people with a legitimate complaint would go up thechain which would include complaining to the manager and owner prior to sounding off to the public. As [redacted]walked into Mr. Stilwell’s office to tell him that Mrs. [redacted] wanted to speak with him, he asked who Andrew[redacted] was. He had just hung up with a customer who had seen the “spew” on [redacted] and called in. I canonly speculate that they felt the [redacted] post would get their invoice reduced or voided faster. Unfortunately,the credit card was run before the call was transferred. There is no way that either party can prove what was saidtruly said on either side. Social media and referral services with online reviews have become a very popular wayof customers who want to get reduced bills, to get out of contracts or paying bills all together can say whateverthey want, with no proof and the vendor has to bow to their wants and whims or risk their reputation because“the customer is always right”.Sincerely,[redacted]
[redacted]
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Hello, sadly the company is being totally dishonest again. In my complaint I sated that I called three times to get them to come back out, each time they said "We'll call you back", they never did that's why I contacted the Revdex.com.I'm not suprised by their response, they've been giving me the run around  this whole time
Regards,
[redacted]

Review: After getting an estimate on a tankless hot water heater from one plumbing company, we contacted P. W. StilwellPlumbing & Heating in Brandy Station, VA for an estimate. Their man came out on January 27, took photos and notes, and told me we'd hear from them soon.

After not hearing back from [redacted] for a week, my wife called and spoke with one of their employees, [redacted], who again said we'd get an estimate soon. We did, and my wife again called back to say we'd like to go ahead with the work.

That was the last we heard from [redacted] until, on February 22, my wife called again to say we were going with the first contractor because we hadn't heard from Stilwell. [redacted] claimed she had left two messages on our phone number. We had no messages on our business, home or mobile numbers.

Today my wife received an emailed invoice in the amount of $334; $105 to compensate [redacted] for pulling a county permit and a $229 "restocking fee," because they had ordered the water heater and were returning it. They were being charged a restocking fee, and were passing it on to us.

Note that not once did we receive phone calls FROM Stilwell, nor did we receive email communication until this invoice arrived.

My wife immediately called and asked what number [redacted] had left the messages on. [redacted] read back a number ending in [redacted]. One of ours ends in [redacted]. None of our other numbers are close to that. When she pointed out that the error was on [redacted]'s part and that we were basically being charged for her error, she was told we'd have to pay the fee or [redacted] would not release the county permit. Only one contractor can hold a permit on an address at a time. A call to the first contractor confirmed that they were unable to pull a permit for this reason.

We had no way of knowing they were going ahead with the work order. Our old tank is showing rust, so we had to move on this.

We should not have to pay for their errorDesired Settlement: The county permit is being held hostage to Stilwell's employee's error. From our perspective, they never contacted us. We should not have to pay for this. [redacted] should release the permit to let us get on with replacement of our old water heater at no charge.

Business

Response:

March 11, 2016Revdex.com Serving Central Virginia, Inc.Re: Case [redacted]To Whom It May Concern,In regards to the complaint that was received on March 2, 2016 from [redacted] and [redacted], I have detailedour contact with them below.January 15, 2016 – [redacted] called in to schedule an appointment for an estimate to install a tankless waterheater. She was only available on Mondays and Wednesdays. Wednesday, January 27, 2016 was agreed upon.January 27, 2016 – our technician went to the site and looked at the job.February 4, 2015 – our service coordinator, [redacted], emailed the quote to Mrs. [redacted].February 17, 2016 - Mrs. [redacted] called in and said she would like to go ahead and schedule to install thetankless water heater. She stated that she was available on Mondays and Wednesdays. [redacted] told her that shewould go ahead and obtain the permit with the building office and order the tankless water heater. The installcould not be schedule until the permit and the tankless water heater had been obtained. [redacted] told Mrs.[redacted] that she would give her a call as soon as she had received both and would get the job scheduled. Thewater heater was ordered that day, and received on February 18, 2016.Friday, February 19, 2016 – the permits were finalized at 2:40 PM. [redacted] attempted to call Mrs. [redacted] at 3:06PM and left her a message.Monday, February 22, 2016 at 9:11 AM - Mrs. [redacted] called [redacted]. The purpose of that phone call was not toreturn [redacted]’s call but to inform us that they had decided not to proceed with the water heater install. [redacted]informed Mrs. [redacted] that she had already obtained the permit and received the water heater. Mrs.[redacted] then stated that she never received a call from [redacted]. When told that a message had been left onFriday. Mrs. [redacted] confirmed the number that [redacted] had, and then said she did not get a message, that shehad not checked them. Mrs. [redacted] stated again that she did not want to move forward, and the conversationended.February 26, 2016 - An invoice for the cost of the permit and restocking fee of the water heater for the amount of$334.89 was processed.March 1, 2016 – I, [redacted], received an email from [redacted] at the Building office regarding the permit forMrs. [redacted]. The email stated that they had another contractor attempting to obtain a permit for thesame location and same job description. [redacted] called [redacted] at the building office and explained that thecustomer did not want to proceed with the job after she verbally awarded the job to us. [redacted] attempted tocontact Mrs. [redacted] at 1:13 pm and left a message.March 2, 2016 – no response from the message left for Mrs. [redacted], so I had [redacted] email Mrs. [redacted] theinvoice for the permit fee and restocking fee and ask for this to be paid so we could release the permit for her other contractor. Mrs. [redacted] called regarding the email at 4:10 PM and stated that she would pay theinvoice but did not have a credit card on her at the time. She would call back in the morning with the credit cardinformation.Mrs. [redacted] did call back on March 3, 2016 around 7:00 AM and paid the invoice. She then asked tospeak to the owner, Mr. Stilwell. The call was transferred to call to Mr. [redacted]. A letter was emailed to thebuilding office to have the permit released.That is the extent of our contact with the [redacted]s.I will say that while it did take a little over a week from the time we looked at the job until the estimate was sent toMrs. [redacted], she took almost two weeks to decide to proceed. Only 2 days lapsed from the time of her goahead, to the time [redacted] called to try to schedule the job, which was on a Friday. That following Monday, shecalled in to cancel the job, not to complain about how long it was taking to schedule. The complaint that was sentto you was a toned down account as to what they posted on [redacted]. Quite frankly, if the service was as bad asthey said, why didn’t Mrs. [redacted] demand to speak to the owner prior to paying their invoice? As far as theirpermit being held hostage, at no time were we asked by the [redacted]s to release the permit. We only knewabout the other contractor because the building office contacted us. We directed the building office to release thepermit from our name the same day as the payment was made. Their complaint stated they had told us toproceed with the work, therefore the cost of the permit at the very least would have to be incurred. Had theyasked to speak to Mr. [redacted] or myself prior to paying their invoice I would have dropped the restocking fee.All in all, I believe that the [redacted]s received a cheaper price after the job was awarded to us and instead of juststating the facts, this all came about. While I regret that the [redacted] are dissatisfied with our service, I doubtthat there are many contractors who could satisfy them. Most people with a legitimate complaint would go up thechain which would include complaining to the manager and owner prior to sounding off to the public. As [redacted]walked into Mr. Stilwell’s office to tell him that Mrs. [redacted] wanted to speak with him, he asked who Andrew[redacted] was. He had just hung up with a customer who had seen the “spew” on [redacted] and called in. I canonly speculate that they felt the [redacted] post would get their invoice reduced or voided faster. Unfortunately,the credit card was run before the call was transferred. There is no way that either party can prove what was saidtruly said on either side. Social media and referral services with online reviews have become a very popular wayof customers who want to get reduced bills, to get out of contracts or paying bills all together can say whateverthey want, with no proof and the vendor has to bow to their wants and whims or risk their reputation because“the customer is always right”.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The contractor states that on February 22, "Mrs.

[redacted] then stated that she never received a call from [redacted]. When told that a message had been left on

Friday. Mrs. [redacted] confirmed the number that [redacted] had, and then said she did not get a message, that she

had not checked them." This is a false statement. Mrs. [redacted] asked [redacted] what phone number [redacted] had called to leave messages. [redacted] replied, [redacted] Mrs. [redacted] replied, "that's not my number. My cell phone number is [redacted] At no point did Mrs. [redacted] state that she had not checked her messages.

Review: On May of this year I purchased new home, PW Stilwell installed the plumbing and there is a year warranty on the home. As soon as I moved in I noticed that the tub in the master bathroom would “gurgle” when the toilet was flushed which usually indicates a problem with the vent. I called builder and he contacted PW Stilwell, they took a while calling me back and [redacted] said she was trying and trying to contact me which was not true, she never left a message and their numbers were not on my caller ID. When the finally came out they said the vent still had the cap on it and said they removed the cap and it should be fine. The problem persisted so I called again, they came out again and said the guest bathroom had the cap on the vent and they removed the cap. The problem still persisted, I also had a different plumber come out to look just so I could have an unbiased opinion, he said he thought that the vent was installed too far away from the toilet and the cost to fix that would be round $1,000.00. I call PW Stilwell again, let them know that I was still having the problem and also that the plumber said the vent was too far away. Each time I spoke with Nicki, her response was usually “I’ll talk to the plumbers and call you back”. I’ve called three times, once a week before Christmas and the last time was Monday Dec 29th. When I spoke with [redacted] on the 29th she said she would call that afternoon or the next day. She never called back, I can only assume that it’s not an easy repair so they don’t want to do the workDesired Settlement: I would like what ever is wrong with the plumbing to be corrected

Business

Response:

Revdex.com spoke with [redacted] from the business. The customer was contacted on December 30, 2014 to try talk about the issues he is having. They were not able to speak with the customer and left a message. If the customer would contact their office they would be able to speak about the issues and where to go forward at this time.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]Hello, sadly the company is being totally dishonest again. In my complaint I sated that I called three times to get them to come back out, each time they said "We'll call you back", they never did that's why I contacted the Revdex.com.I'm not suprised by their response, they've been giving me the run around this whole time

Regards,

Business

Response:

Revdex.com spoke with the business. The customer wanted to get an inspector out to look at the bathroom before the business did anything else to make sure it was up to code. After he spoke with the inspector and the business got back in contact with him he said that he wanted to pay his own plumber to do the work and wanted the business to take care of the drywall. Stillwell wanted to do the job themselves as it would have been covered under warranty but the customer insisted that the work be done by another plumber even if it voided the warranty which it would have. At this time it seems the customer is done with the business and is getting the work done by another plumber.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I am accepting this offer only because I'd like to be done withthe process. The business's response is not entirely accurate which is anotherreason I would rather just move on and use a different plumber. When theplumbers finally came out, and as you know it took over a month for them to finallycall back and set up an appointment and they also ignored the Revdex.com’s efforts tocontact them until the Revdex.com called. When the plumbers came out they told me itwas normal for the tub to gurgle and have the sewer gas coming through, theysaid I needed to keep water in the tub. I knew that this wasn’t right, andasked the plumbers to come down stairs and look at the plumbing. The plumbingis easy to see because the basement is unfinished. They still insisted thatthere was not a problem with the plumbing and that is when I told them I wouldget an inspector to look at the plumbing and if he ok’d it I would let it go. I have gotten so fed up with dealing with this business, this hasbeen an ongoing issue since May 2014 so I decided it would probably be betterto have someone else that was unbiased to come and look at the issue. I hadanother plumber come in and he saw right away that the toilet wasn’t ventedproperly. Stilwell’s called and said they would fix the issue but to be honestI don’t have the faith in them to fix the issue and deal honestly with me. I’mamazed that a business treats customers this way and then doesn’t think twiceabout telling half-truths and outright lies to cover for themselves. I apologize for the long winded responseRegards,