Pa Fitness West

We have responded to this issue and PA Fitness has not changed our original response [redacted] is an independent company outside of PA Fitness If there is an issue with them, it should be taken up with them They collect the fees from our members and uphold the CONTRACTS that the members sign Thank You

Good Afternoon ***
""> Thank you for getting back to me earlier in the week. Attached is a copy of the contract Ms.*** signed in October of and the notes from *** (our billing company). Here is a brief overview of the events, to the best of my recollection, that has led to the present complaint. *** *** (***) signed a contract for a year long gym membership on 10/24/2014, after a free one week trial. I spent one hour sessions (free of charge) with her going over how to use the equipment and designing her a workout plan. Her attendance was sparse and we could not find a time to meet for the 3rd session. There were several attempts to complete the final session: When we finally agreed on a date *** didn't show up.. Ms*** made me aware that her work schedule changed in late April 2015. I made her aware of thecancellation policy and procedure. I also made her aware that our hours were extending, which they did (4:30am-9pmMonday-Thursday, 4:30am-8 Friday,7am-4pmSaturday and Sunday). I told her that I would freeze heraccount (at no charge) while she worked through her new schedule. She told me that her schedule was subject to change in the future, I froze her account from 4/27/through 7/27/15, which I made her aware that it was frozen for months but would be reactivated after that months. After the months past and her account was reactivated the credit card we had on file was rejected. Our billingcompany (***) sent her an email. She called them and they also informed her of the cancellation policy and that she was bound by the terms of the contract (Please refer to *** notes from 12/28/15). She disputed this and I received a call from *** asking for a copy of her contract on January 8th, which I sent within the week (January 15). I called *** and had all late fees, return fees and add ons removed from her account. On the same day (1/15/16) I called *** and left voicemail explaining that I removed all fees, as a courtesy and needed to talk to her about what we could do moving forward, I gave her the times and days that I would be at facility for the rest of the week. She never contacted me while I was on site. *** attempted to take another payment out, without success, which resulted in additional fees (late, return item and manual billing). *** called her again on 1/18/to inform her of problems with her payment. On the 29th of January I again removed all outstanding fees on her account and contacted *** to do the same, which they did. I froze her account again for a month at no charge because we were extending hours from am - midnight. *** didn't contact *** until February 2nd via email (more than weeks after they reached out to her). I called her again and left voicemail, stating the days and times I would be at facility for the entire week. Account was reactivated on 3/1/16, a payment was attempted and failed. *** again called on 3/6/16, *** returned call on 3/7/(Please refer to *** notes from this point till present) I have tried to accommodate Ms*** the entire time over the course of the past year and a half. I have removed hundreds of dollars in fees and froze her account for a total of months on separate occasions, without charge. I have reached out to her several times, as did ***, our billing company. She was informed what was happening at every step of the way, either by *** or me. We have been in business for over years and have served several thousand members without any formal complaints. We work with everyone on a personal level and do everything to the best of our ability to accommodate them. We freeze accounts due to medical, personal and financial reasons. We pride ourselves on building personal relationships with each member. I hope this helps to clarify the situation. If you have further questions or need additional information, please don't hesitate to contact me.Sincerely,Chris B***PA Fitness [email protected](724)695-

Revdex.com: I have attached my phone logs from November through there is one in coming call from chrisThere is no record of him trying to contact me at any other timeHe is a liar The one session missed was because my daughter came in to townThe session was not scheduled with him he offered hisotherSaid that she has lumbar issuesWhat he did was train me on the equipment like any other gym does which is part of the membership This was not a personal training session I did not renew the memnership I talked to him one time when he said he could suspend and would call me back to let me know about the cancellation of which he never did
Apparently he has a problem with returning phone calls
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com: I have attached my phone logs from November through there is one in coming call from chrisThere is no record of him trying to contact me at any other timeHe is a liar The one session missed was because my daughter came in to townThe session was not scheduled with him he offered hisotherSaid that she has lumbar issuesWhat he did was train me on the equipment like any other gym does which is part of the membership This was not a personal training session I did not renew the memnership I talked to him one time when he said he could suspend and would call me back to let me know about the cancellation of which he never did Apparently he has a problem with returning phone calls
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have responded to this issue and PA Fitness has not changed our original response.  [redacted] is an independent company outside of PA Fitness.  If there is an issue with them, it should be taken up with them.  They collect the fees from our members and uphold the CONTRACTS that the members sign.  Thank You

Good Afternoon [redacted] Thank you for getting back to me earlier in the week.  Attached is a copy of the contract Ms.[redacted] signed in October of 2014 and the notes from [redacted] (our billing company). Here is a brief overview of the events, to the best of my recollection, that...

has led to the present complaint.   [redacted] ([redacted]) signed a contract for a year long gym membership on 10/24/2014, after a free one week trial.  I spent 2 one hour sessions (free of charge) with her going over how to use the equipment and designing her a workout plan.  Her attendance was sparse and we could not find a time to meet for the 3rd session.  There were several attempts to complete the final session:  When we finally agreed on a date [redacted] didn't show up..  Ms. [redacted] made me aware that her work schedule changed in late April 2015.  I made her aware of thecancellation policy and procedure.  I also made her aware that our hours were extending, which they did (4:30am-9pmMonday-Thursday, 4:30am-8 Friday,7am-4pmSaturday and Sunday).  I told her that I would freeze heraccount (at no charge) while she worked through her new schedule.  She told me that her schedule was subject to change in the future, I froze her account from 4/27/15 through 7/27/15, which I made her aware that it was frozen for 4 months but would be reactivated after that 4 months.      After the 4 months past and her account was reactivated the credit card we had on file was rejected.  Our billingcompany ([redacted]) sent her an email.  She called them and they also informed her of the cancellation policy and that she was bound by the terms of the contract (Please refer to [redacted] notes from 12/28/15).  She disputed this and I received a call from [redacted] asking for a copy of her contract on January 8th, which I sent within the week (January 15).  I called [redacted] and had all late fees, return fees and add ons removed from her account.  On the same day (1/15/16) I called [redacted] and left voicemail explaining that I removed all fees, as a courtesy and needed to talk to her about what we could do moving forward, I gave her the times and days that I would be at facility for the rest of the week.  She never contacted me while I was on site.       [redacted] attempted to take another payment out, without success, which resulted in additional fees (late, return item and manual billing).  [redacted] called her again on 1/18/16 to inform her of problems with her payment.  On the 29th of January I again removed all outstanding fees on her account and contacted [redacted] to do the same, which they did.  I froze her account again for a month at no charge because we were extending hours from 4 am - midnight.  [redacted] didn't contact [redacted] until February 2nd via email (more than 2 weeks after they reached out to her).  I called her again and left voicemail, stating the days and times I would be at facility for the entire week.     Account was reactivated on 3/1/16, a payment was attempted and failed.  [redacted] again called on 3/6/16, [redacted] returned call on 3/7/16. (Please refer to [redacted] notes from this point till present)     I have tried to accommodate Ms. [redacted] the entire time over the course of the past year and a half.  I have removed hundreds of dollars in fees and froze her account for a total of 9 months on 3 separate occasions, without charge.  I have reached out to her several times, as did [redacted], our billing company.  She was informed what was happening at every step of the way, either by [redacted] or me. We have been in business for over 8 years and have served several thousand members without any formal complaints.  We work with everyone on a personal level and do everything to the best of our ability to accommodate them.  We freeze accounts due to medical, personal and financial reasons.  We pride ourselves on building personal relationships with each member.  I hope this helps to clarify the situation.  If you have further questions or need additional information, please don't hesitate to contact me.Sincerely,Chris B[redacted]PA Fitness [email protected](724)695-3436

Review: I joined this gym due to health reasons. I was not aware that the membership locked me in for anytime frame. Chris was the person that was to train me on the equipment. I went one evening and received training for my arms and upper back. He is a referee for college hocken and at the time of my membership was not able to train me on any other equipment even though I had told him the reason for the memebership was because I had been recently diagnosed with a severe case of scoliosis and needed to exercise my back. I had asked for another trainer but was told that I had to train with Chris. My eldest daughter got sick in the meantime. I had to puck up a second job because she was unable and is unable to work due to her health. The job at the time was seasonal and ended so I picked up another evening job where I work from 9am to 10pm. The hours of operation at this facility changed. Every time I went there it seems they were always closed. Their hours of operations are not condusive with my work schedule. I contacted Chris and explained the situation to him so that I could cancel the membership. He told me he would look into it and get back to me. Never heard from him again so I assumed my membership was cancelled. I received a call from [redacted] a few months ago and found out that they were calling my for payments for my membership. I told them that I was not aware that I still had a membership. I called PA Fitness West and spoke on 3 occasions to 3 different people. - leaving messages for Christ to call me back. He did not return the call until I left a very nasty message. I again explained to him the situation and he told me at that time that the membership had been suspended for 7 months. Again unaware of this. I have spoken to [redacted] several times. This last time they advised me that my membership was reactivated as of March 2016. I told them that the membership should be cancelled and that I am not going to pay any member fees. The last time I spoke to Chris he said that their operations hours had changed. I work from 9am to 10pm. I at one point on a Saturday, requested about getting a swipe card from the elderly gentlemen that works at the front desk. I had to get that from Chris. He was never available and never returned any calls. I want this membership cancelled and I don't owe them any money. I received an email from [redacted] on 1/12/16 stating that they would start the cancellation process. I then receive a call this past week stating that the membership has been reactivated as of March. Two months later... I sent my canllations email on 1/7/16.Desired Settlement: I want this membership cancelled and not be charged any fees

Business

Response:

Good Afternoon [redacted] Thank you for getting back to me earlier in the week. Attached is a copy of the contract Ms.[redacted] signed in October of 2014 and the notes from [redacted] (our billing company). Here is a brief overview of the events, to the best of my recollection, that has led to the present complaint. [redacted] ([redacted]) signed a contract for a year long gym membership on 10/24/2014, after a free one week trial. I spent 2 one hour sessions (free of charge) with her going over how to use the equipment and designing her a workout plan. Her attendance was sparse and we could not find a time to meet for the 3rd session. There were several attempts to complete the final session: When we finally agreed on a date [redacted] didn't show up.. Ms. [redacted] made me aware that her work schedule changed in late April 2015. I made her aware of thecancellation policy and procedure. I also made her aware that our hours were extending, which they did (4:30am-9pmMonday-Thursday, 4:30am-8 Friday,7am-4pmSaturday and Sunday). I told her that I would freeze heraccount (at no charge) while she worked through her new schedule. She told me that her schedule was subject to change in the future, I froze her account from 4/27/15 through 7/27/15, which I made her aware that it was frozen for 4 months but would be reactivated after that 4 months. After the 4 months past and her account was reactivated the credit card we had on file was rejected. Our billingcompany ([redacted]) sent her an email. She called them and they also informed her of the cancellation policy and that she was bound by the terms of the contract (Please refer to [redacted] notes from 12/28/15). She disputed this and I received a call from [redacted] asking for a copy of her contract on January 8th, which I sent within the week (January 15). I called [redacted] and had all late fees, return fees and add ons removed from her account. On the same day (1/15/16) I called [redacted] and left voicemail explaining that I removed all fees, as a courtesy and needed to talk to her about what we could do moving forward, I gave her the times and days that I would be at facility for the rest of the week. She never contacted me while I was on site. [redacted] attempted to take another payment out, without success, which resulted in additional fees (late, return item and manual billing). [redacted] called her again on 1/18/16 to inform her of problems with her payment. On the 29th of January I again removed all outstanding fees on her account and contacted [redacted] to do the same, which they did. I froze her account again for a month at no charge because we were extending hours from 4 am - midnight. [redacted] didn't contact [redacted] until February 2nd via email (more than 2 weeks after they reached out to her). I called her again and left voicemail, stating the days and times I would be at facility for the entire week. Account was reactivated on 3/1/16, a payment was attempted and failed. [redacted] again called on 3/6/16, [redacted] returned call on 3/7/16. (Please refer to [redacted] notes from this point till present) I have tried to accommodate Ms. [redacted] the entire time over the course of the past year and a half. I have removed hundreds of dollars in fees and froze her account for a total of 9 months on 3 separate occasions, without charge. I have reached out to her several times, as did [redacted], our billing company. She was informed what was happening at every step of the way, either by [redacted] or me. We have been in business for over 8 years and have served several thousand members without any formal complaints. We work with everyone on a personal level and do everything to the best of our ability to accommodate them. We freeze accounts due to medical, personal and financial reasons. We pride ourselves on building personal relationships with each member. I hope this helps to clarify the situation. If you have further questions or need additional information, please don't hesitate to contact me.Sincerely,Chris B[redacted]PA Fitness [email protected](724)695-3436

Consumer

Response:

I have attached my phone logs from November 2025 through there is one in coming call from chris. There is no record of him trying to contact me at any other time. He is a liar. The one session missed was because my daughter came in to town. The session was not scheduled with him he offered hisother. Said that she has lumbar issues. What he did was train me on the equipment like any other gym does which is part of the membership. This was not a personal training session. I did not renew the memnership. I talked to him one time when he said he could suspend and would call me back to let me know about the cancellation of which he never did Apparently he has a problem with returning phone calls.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.