PAautosales.com

[redacted] Oct (days ago) to me, usaexporting Dear Sir/Madam: Previously I filed a complaint with the Revdex.com against USA Exporting, Incregarding the purcase of a [redacted] and the mechanical problems that resulted within hours of said purchase As you are aware, this matter was not resolved with the Revdex.com, therefore a Complaint was filed with the Philadelphia Municipal Court As of this date, this matter was settled out of Court, and part of the settlement was that I would contact the Revdex.com to advise of said settlement The vehicle has been repaired and my costs have been reimbursed in this matter Thank you again for your help and assistance in this matter Sincerely, [redacted] ***

Good morning, Please be advised that warranty contract was canceled and amount $was sent to [redacted] (Check #***)It will be reflected on your principal balance with 3-business daysIf you have any additional questions, please call us at ###-###-####Thank youIgor A

Good afternoon,Please be advised that we are working on getting this issues resolved as soon as possibleIt was small miscommunication with our service manager Jason regarding the time frame for this repairWe are fully aware of the situationIt was small sensor replacement for this specific unitIt took some time to get the part and we are expediting this matter to be resolved by the end of this weekCustomer driving rental unit temporarilyWe reimbursed customer for the first payment on the loan, fully paid for the rental We tried to exchange this car with the bank, but based on customer credit situation we were not able to provide different car at this time, and not able to get approval from any conventional banksWe can offer fully refund or return of the vehicle to the customer once it's completely fixedThank you for understanding this situationThank you Natasha for giving us a few more days to finish work on your car.Please call me at [redacted] if you have any additional questionsSincerely,Igor A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I spoke with the bank yesterday and todayThey said they received no paperwork from dealer on paying off the balanceThey also said they didn't receive any paperwork for the dealer to receive the titleIn other words the bank says they haven't spoke to anyone from the dealerI just want the car paid off so I don't have to make any more paymentsI also see you have the car for sale alreadyHow do they plan on selling it without the titleI just want this resolved as soon as possible Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The only semi factual statement is that I do not live in the neighborhood, however, I do work in the neighborhood! To be exact, according to mapquest, I am miles away from their location Yes the vehicle did drive fine to my residence, wherein I pulled into my garage and left it there for the evening The next morning when I went to pull out of my garage is when I had an issue! With regard to the “following day I took said vehicle to my local mechanic for further inspection” is far from the truth I backed out of my garage at my residence when I heard a loud clanking sound and the car shut off I called my mechanic and he made road call to my house to access the situation, wherein it was then towed to my mechanic’s shop At which time, I spoke with Ken to advise of my dissatisfaction and the problem at hand, wherein Ken advised that the matter would be paid by them My mechanic also spoke with Ken on the telephone that same day, indicating about the problem with the crank pulley and water pump, Ken again indicating to my mechanic that they would make payment in full for the charges With regard to communicating and settling this matter, no one has contacted me, my mechanic, returned any of my telephone calls and/or my mechanics telephone calls to them regarding this matter To date, this is the only response from them, which took a day shy of a month and several attempts on your behalf for a response that is non-factual to the complaint filed on May 6, As to why, I contacted and filed said Complaint, is because this matter has not been resolved, they have failed to return telephone calls placed to them, failed to make payment for this issue at hand, and continue to fail to contact me and/or settle this matter as of this date, June 5, In addition, with regard to my mechanic being certified and/or qualified, in my opinion (and I am sure many of his other customers) he is certified and more then qualified He has been in business for years, has worked on my other vehicle since it was new in 2001, which that vehicle currently has 412,miles on it and runs great, so I think my mechanic is doing something right! Thank you for your continued assistance in this matter Regards, [redacted] ***

Good afternoon, Please be advised we are working on resolving this issueWe offered options, to reimburse the customer partially for the repairs or switch into a different vehicleKyle mentioned that they are taking this vehicle to the dealership for final repairsWe'll be in communication to resolve this matter in a timely manner.If you have any additional questions, please call us at ###-###-####Thank youIgor A

On October 31, 2015, I purchased a Jeep Grand Cherokee Throughout the year, there has been some major issues, but at the end of the day, I commend Igor of PA Auto Sales for resolving the issues one way or another Igor is one who does try to work things out with his customers without it being taking any further Yes, I would recommend this business to others, because to be honest, there are some dealers who want nothing else to do with you after the sale That's not Igor

Good morning,Please accept this email as a confirmation, that [redacted] warranty contract would be canceled in business days and check will be sent to [redacted] to reduce the principal balance of the loanWe would kindly ask to remove all negative reviews and respond to this emailWe delivered everything that was promised and it's more than fair to act respectfully on this matter.If you have any additional questions, please call me directly at ###-###-####.Thank you.Igor A

Good afternoon,Please be advised we are working on resolving this issueWe offered options, to reimburse the customer partially for the repairs or switch into a different vehicleKyle mentioned that they are taking this vehicle to the dealership for final repairsWe'll be in communication to
resolve this matter in a timely manner.If you have any additional questions, please call us at ###-###-####.Thank you.Igor A

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I spoke with the bank yesterday and todayThey said they received no paperwork from dealer on paying off the balanceThey also said they didn't receive any paperwork for the dealer to receive the titleIn other words the bank says they haven't spoke to anyone from the dealerI just want the car paid off so I don't have to make any more paymentsI also see you have the car for sale alreadyHow do they plan on selling it without the titleI just want this resolved as soon as possible
Regards,
*** ***

Good morning,Please be advised that we covered remaining balance $at *** ***-*** and car is ready to goWe are ready to help you to swith you into a different vehiclePlease let us know how we can resolve this matter as soon as we can.If you have any additional questions, please call
us at ###-###-####.Thank you.Igor A

Good morning,Please be advised that vehicle was purchased more than years ago and customer put more than 25,miles on itWe always tried to accommodate the customer and help with the repairs when he need toUnfortunately right now customer in situation when his service warranty contract is
expired and vehicle depreciated besides the fact that at the moment of the trade negative equity was rolled in into this loanWe definitely can help customer to get a new loan, but he has to come up with some money down or strong co-applicant to make it workWe can not take this car back or spend $15,on repairs as customer statedPlease let us know what we can do to help customer in this situation. Please call me directly if you have any additional questions at ###-###-####.Thank you.Igor A.Manager

Please accept this letter as an explanationCustomer purchased the vehicle back in March This vehicle was sold AS ISWe ready to work with the customer and can assist him with our service facilitiesWe just do not understand, how customer can open a dispute year after the fact he
purchased the car
Please help us to resolve this matter as soon as possible
Thank you
Igor A

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The dispute was made prior to receiving acceptable resolution from Igor
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was never told that I needed to come up with money originally to switch out of a vehicle I told you I wanted to switch out of within the daysAnd PA Autosales pushed me off for monthsThe recent visit I was told I need to put money down on a new loan for a car that has had issues since day 1! You did not repair the issue with the vehicle that needed to be resolvedI am continually disappointed with my service from your business and I am a very patient personAt this point I would like to be reimbursed for the different steering part *** needs to put in my car or I would like my vehicle to be changed out for a vehicle of equal valueIf the approximate $in negative equity the loan has is an issue I can pay thatBut it is unacceptable to ask me to pay $7000+ to change out of vehicle that I asked to be changed out of in the 1st days!
Regards,
*** ***

Good afternoon,
Please be advised that you trade was paid in fullOnce *** *** will process your payoff it will clear your accountThank youIf you have any additional questions, please call me directly at ###-###-####Sincerely,
Igor A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:
Regards,
*** ***

June 3, 2014Dear [redacted], Representative of The Revdex.com
The following is a response to ID# [redacted]
[redacted] purchased a fine vehicle from our dealership. Her 2005 [redacted] was fully serviced and inspected prior to sale.[redacted] lives and drove...

the vehicle several hours drive from our dealership back to her house without incident. The following day, she took the vehicle to her local mechanic for further inspections. We are not certain that . [redacted]'s mechanic is certified nor qualified to work on such vehicles as [redacted], but we are certain that the vehicle was in perfect operating condition when she left the dealership. It seems a bit coincidental that the vehicle had mechanical issues as soon as her mechanic 'checked' the vehicle.We have an excellent reputation in the area and have sold thousands of luxury vehicles such as [redacted]'s [redacted]. We have communicated and assisted in settling this matter. We are a bit confused why [redacted] would have taken this step to contact Revdex.com, as we have done everything in our power to make her happy.We will be contacting [redacted]to resolve any outstanding issues.Regards,

Good morning,Please be advised there were minor issues on the vehicle at the beginning and we fixed everything and provided rental vehicle to the customer. We're really sorry that you've been in dangerous situation on the highway. It can happen to anybody, and we still address that issue and reimburse customer for the repairs. Please let us know if you have down payment to cover negative equity to get you transferred to a different unit. We're always trying to help out this customer as much as we can. Banks have certain guidelines and limitations and we can not finance 140-150% LTV.If you have any additional questions, please call us at ###-###-####.Thank you.Igor A.

Good morning,
Please be advised that warranty contract was canceled and amount $1995 was sent to [redacted] (Check #[redacted]). It will be reflected on your principal balance with 3-5 business days.
If you have any additional questions, please call us at...

###-###-####.
Thank you.
Igor A.