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Pacific Auto, Inc.

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Reviews Pacific Auto, Inc.

Pacific Auto, Inc. Reviews (2)

I purchased a vehicle from this dealer not long ago. I brought it I. The next day to have the ac fixed and have a revving and slammING on upshifting fixed. The vehicle was under 30 day warranty and they assured me that it would all be fixed. They had it for 3 days. Upon picking it up, the ac was fixed but the heater and cd player was now broken. I also realized while driving home that the revving and slamming was still there. I spent the rest of my 30 day warranty calling and leaving voicemail to have it fixed. Theu finally responded to my call on day 31. They told me that it was no longer under warranty and they couldn't help me. I then took it to a mechanic who told me I was on borrowed time and that the transmission was bad. To fix it, it would cost more than the vehicle itself, if I was lucky and nothing else was wrong. Pacific auto is terrible and a complete rip off.

Review: I purchased a volvo cross country wagon from pacific auto on 12/10/13. Before I purchased the vehicle I was assured by the owner [redacted] that this vehicle had undergone a safety inspection and was a safe vehicle to purchase. Upon purchase I was told I had 30 days to find and report any problems with the vehicle. After only two weeks the car had a violent shaking in the front end, and the check engine light came on. I took it to my mechanic because the shake was so bad I was not able to safely drive it back to the dealership. What my mechanic found was appalling! It had two broken axles! This is Very dangerous! He also found that the Drive-line boot was so bad that it needed a new drive-line, the turbo was blowing oil so bad it needed to be replaced, the transfer case needed to be resealed, and the oil change was over due. All in all my mechanic could not believe the condition this vehicle had been sold in! I contacted [redacted] and told him the car had two broken axles and was unsafe! I asked him to take the car back and he refused he said I could fix it myself he would send me a check for $500 (not enough for both axles) and then I could sell the car to someone else! I had the axles repaired because I had to it was my only car and the rental was costing a fortune. When I picked up the car the mechanic told me I need to contact a lawyer that it was illegal for a dealer to sell a "deathtrap" with two broken axles! So I contacted my lawyer and sure enough she told me it is their responsibility to sell a safe car and do a safety inspection. I called [redacted] back and after threatening legal action he agreed to take the car back, however he said he is not going to pay for the repairs I had to do as he had agreed. I brought the car back and sure enough they where extremely rude to me (after selling me a car that could have killed me!) and they did not give me my $448.98 I put into the car at their request. Now I am out $448.98 plus almost $200 for the rental while it was in the shop. This is wrong!Desired Settlement: I would like these men to realize that they could have really hurt me. When asked how the safety inspection could have missed two broken axles they chuckled and said "I dont know that's odd" I would like my $600 back that I spent on repairs and rentals. But mostly I would like the Revdex.com to investigate if a safety inspection had even been done. (or did they know and sell anyways) The cars VIN is [redacted]. Please make sure they cant do this to someone else. (I have all documents of repair)

Business

Response:

The company states that when the consumer contacted him about the axles he asked her what she thought the repairs would cost. She stated about $500. He agreed to cover the repairs for that amount if she agreed to keep the car. She agreed. When she hadn't contacted him for some time he contacted her and she informed him that there were other issues that needed to be addressed and she wanted to bring the car back for the full refund. Even though the warranty had expired he agreed to take the vehicle back. So they took back the vehicle and refunded her the full amount she paid for the vehicle. They will not refund her for the repairs or the rental car as she was outside her warranty and they agreed to take the vehicle back.

Consumer

Response:

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Description: Auto Dealers - Used Cars

Address: 1495 Grass Valley Hwy, Auburn, California, United States, 95603

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Shady, yet now dead: once upon a time this website was reported to be associated with Pacific Auto, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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