Pacific Beach Readers Club Reviews (18)
Pacific Beach Readers Club Rating
Description: Magazine Sales by Telephone
Address: 2801 Camino del Rio S #313, San Diego, California, United States, 92108
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The consumer did in fact place an order with our Compnay The order was never cancelled and is now delinquent 5+ months We have attempted to contact the consumer numerous times during the course of this delinquency without success We again tried to contact the consumer upon receiving this complaint but again were unable to reach them In an interest of maintaining positive customer relations we will forgive the delinquent debt and cancel the account out with nothing further due or owed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Thank you very much Revdex.com I really appreciate itRegards,
*** ***
response to the complaint *** We have attempted to contact Mrs*** directly to clear up any confusion she may have and come to a resolution on this matter. We have unfortunately not been able to reach her on the contact number that we have. It is hard to make sense of what
she means in regards to this other Company and previous account as we wouldn’t have anything to do with any business she has done with a different business then our own. All we know is that she placed a magazine order with out Company and after her first two payments were made her card came back declined. We attempted to reach out to her about this by phone and mail and were never responded to. She has received magazines for over a year without paying for them. At no time did she ever reach out to us and notify us of any issues and has been receiving the product without paying for it. At this point it is clear we will never recover our losses on this order so we are willing to cancel it out and move on. A cancellation letter has been sent to Mrs*** address on file for her records. Thanks and regards,Pacific Beach Readers Club
Terrible CompanyHave tried to cancel my subscription and they either don't answer, give names and/or hang up in you They should be investigated and shut downNext step is to cancel payments via credit cardGoing to report them to everyoneHorrible companyI want to CANCEL my subscription and get refunded
I do not want these mags and I to tired to cancel them,but was told I can not.I'm and elderly woman on a fixed income,but this company does not care.I've talked to them and the only thing that came out was me crying because I still could not cancel.I felted pressured to get the mags in the first place.I want to cancel and them to stop taking my money.Sharon Rockett order#1007863.
The consumer did in fact place an order with our Compnay. The order was never cancelled and is now delinquent 5+ months. We have attempted to contact the consumer numerous times during the course of this delinquency without success. We again tried to contact the consumer upon...
receiving this complaint but again were unable to reach them. In an interest of maintaining positive customer relations we will forgive the delinquent debt and cancel the account out with nothing further due or owed.
Mr. ** has in fact been a customer of ours going back quite awhile. His account had fallen into delinquent status and we had been unable to reach him about the past due balance. Mr. ** had always been a good paying customer up until this point so we wanted to see if there were any...
issues causing the payments to decline. Once we received this complaint we attempted to contact Mr. ** again and let him know that we wanted to resolve any issues he had for him. We were unable to reach him by phone so went ahead and cancelled out his account as that is what he was requesting with nothing further being due on it. We mailed him a letter in October stating this so he would have it for his records. We would like to apologize to Mr. ** for this response being later getting to him then it should have been but hope the cancel letter we sent indicated everything was resolved. Regards,Pacific Beach Readers Club
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for contacting us in regards to this matter. We apologize for the delayed response but we wanted the opportunity to speak with the consumer directly to resolve the matter before we issued a response as we were confident we could come to a satisfactory resolution for everyone. ...
We have spoken directly with the consumer now and have come to a resolution on the matter. Mr. [redacted] was a good customer of ours for several months and there seemed to have been some confusion as to the details in the complaint as we hadn't been contacted or given the information relating to the financial hardship prior to our conversation with him. As we had a positive relationship with Mr. [redacted] in the past based on his current financial position we agreed to cancel out his account and eliminate any further payments. He indicated he was happy with this resolution and we sent him a letter confirming this for his records.
We have received your correspondence in regards to [redacted] and were attempting to contact him directly to answer any questions he may have had on the order he placed with our company. We were unable to reach him however we are able to satisfiy all of his desired requests he outlined in...
his complaint. Mr. [redacted]'s order was cancelled on 10/10/14 when we received the signed cancellation letter he referenced. The reason we send out a confirmation letter confirming all of the details of the order is so the customer can have all of the information in writing to go back over everything that was spoken about during the initial placement of the order and make sure they are happy with the terms and magazines they are receiving prior to the order beginning. We offer 14 days for the customer to cancel with a full refund of any payments made. During the course of the order being placed the customer provides us with their billing information in this case their CC and we set a date for the first payment. This date is also listed on the letter. If the customer wishes to cancel before that first payment ever processes they just need to call our customer service department and let them know. The 800# for that is provided during the intial order as well as on the confirmation letter Mr. [redacted] referenced. We have issued a refund for the one payment that was made back to Mr. [redacted]'s credit card and he should see it on his credit card statement within the next 48 hours if it isn't already there.
Thank you for contacting us in regards to this matter. We have contacted [redacted] directly and resolved any issues on the account. We have cancelled her account and have sent a refund check in the amount of $239.20. There seems to have been a bit of confusion as to what...
transpired on the account as we do not make frequent calls to customers nor do we effect their credit in any way. [redacted] has been a good customer of ours for some time so we wanetd to take the steps necessary to rectify the situation from her point of view. We believe we have done that by cancelling and refunding the account. If she would like us to do anything else she can feel free to contact our customer service department at [redacted]
Review: Starting back in Nov. of 2012 I noticed a charge on my credit card bill for something I didn't order. I paid the bill but in jan of 2013 after receiving several more charges I put in a complaint to my credit card and they eventually gave me a credit treating it like a fraud charge and canceled my card. Since they no longer had my credit card info they started sending threating collection letters. I have been receiving bills for magazines I never ordered or wanted.. I'm 70yrs old what do I need parenting magazine for!!! I want the collections letters to stop and my account wiped clean of all debit they claim I owe them and I want to be removed from their mailing list permantely.Desired Settlement: I just want the threatening collection letters to stop and my account deleted. I ordered no product from them and should not be charged for them. I never even heard of this company til I started getting the threatening letters from them and I kept wondering where the magazines were coming from.
Business
Response:
RE ID [redacted] A review of records shows Ms. [redacted] did in fact order magazine subscriptions through our company. The issue has already been resolved directly with the consumer. She contacted us on 6/27/2013 requesting cancelation of her services and we agreed during that call to cancel the order and no further payments would be due. If Ms. [redacted] has any other questions she can feel free to contact our customer service department again.
Review: I have, over the last 2-3 months have been trying to cancel my service with this business. They have repeatedly told me I'm under contract and HAVE to pay the length of my contract and CANNOT get out of it. I DO NOT want this service, I have no time to read their useless magazines, and am trying to reduce my monthly debt/expenses. They don't offer any magazines I'd be interested in. I have contacted my credit card company (Mastercard/USAA) to dispute the automatic transactions. I get harassed by Pacific Beach Reader Club collectors.Desired Settlement: I would agree to pay the current balance owed. Cancel my service immediately, and never, EVER, be contacted by this company EVER again.
Business
Response:
4/25/2013
Re: ID [redacted] Pacific Beach Readers Club
2801 Camino Del Rio S. #313
San Diego, Ca 92108
888-713-8086
We have contacted Mr. [redacted] directly
and resolved his account to everyone's satisfaction. Mr. [redacted] has
been a customer of ours for some time
and we understand the fact
that he
would like to reduce
his
monthly bills going forward. We have eliminated all future payments for him and sent him a letter
confirming this for his records. We would also like to
be clear that we only contacted Mr. [redacted] one
time in the
course of two months about his magazine subscriptions being past due and we did not reach
him on that attempt. We also do offer hundreds of different magazine titles so if the issue was simply
the ones we were sending were not of
interest we could have switched them at no charge. If there are
any further questions Mr. [redacted] can
contact customer service but we believe we have resolved all issues
on the account.
Regards,
Pacific Beach Readers Club Inc.
Review: I have repeatedly asked the company to cancel my subscription. I explained that I was unemployed, and that there were no possible way to keep paying for the magazines. No option was given, and I was simply told I were to keep the subscription for the entire time regardless. Second time asking, I was given the same response. During each and every call to ask "how my magazines were, and was I enjoying them etc.", I asked time and time again to cancel because I really just could not afford it. I was offered an option finally, and I took it only because they would do nothing else for me. The option was simply a lowered payment, but to a longer term. I then started calling around trying to cancel financial obligations elsewhere due to a lack of understanding on PBR's end. So, meanwhile still knowing that they would not allow me to cancel my magazines, and there was no chance to rid myself of the payments to them; I was forced to go further into debt.Desired Settlement: I will settle for no less than to have my magazines cancelled all together. I have struggled far too long to try to find money, come up with funds from loved ones, and to not pay other bills due to the fact that "PBR" is unwilling to cut the loss of my payment of $30/monthly. My girlfriend and children deserve to be able to have that money go to helping them in a hard time. It is absolutely unnecessary and sickening that this company has the ability to lock me into a contract regardless of the financial burden my family and myself have going on. It disgusts me to say the least. I deserve to be able to end this nightmare ASAP, and I would like the help I rightfully deserve. Thank you.
Business
Response:
Thank you for contacting us in regards to this matter. We apologize for the delayed response but we wanted the opportunity to speak with the consumer directly to resolve the matter before we issued a response as we were confident we could come to a satisfactory resolution for everyone. We have spoken directly with the consumer now and have come to a resolution on the matter. Mr. [redacted] was a good customer of ours for several months and there seemed to have been some confusion as to the details in the complaint as we hadn't been contacted or given the information relating to the financial hardship prior to our conversation with him. As we had a positive relationship with Mr. [redacted] in the past based on his current financial position we agreed to cancel out his account and eliminate any further payments. He indicated he was happy with this resolution and we sent him a letter confirming this for his records.
Review: I am an elderly woman. I am called frequently by this company and similar companies. They ask if I want magazines and I say no. They will not take no for an answer. They keep me on the phone and make promises of no charges. They threaten my credit and say I owe money. Next thing I know I end up with 4 or 5 magazines I don't want and a bill for $59.80 a month.Desired Settlement: I wish to end the subscription once and for all. I do not EVER want to be contacted by them again.
Business
Response:
Thank you for contacting us in regards to this matter. We have contacted [redacted] directly and resolved any issues on the account. We have cancelled her account and have sent a refund check in the amount of $239.20. There seems to have been a bit of confusion as to what transpired on the account as we do not make frequent calls to customers nor do we effect their credit in any way. [redacted] has been a good customer of ours for some time so we wanetd to take the steps necessary to rectify the situation from her point of view. We believe we have done that by cancelling and refunding the account. If she would like us to do anything else she can feel free to contact our customer service department at [redacted]
Review: I DIDNT SIGN OR CALL SUBSRIBING TO ANY MAGAZINES.PLEASE TAKE ME OFF ALL LIST.THIS IS REDONKULOUS PLEASE STOPI never signed up for or gave my bank account information to the Pacific Beach Readers club. I have called numerous times and cancelled my account with them and I am still being charged $49.90. I need this issue to stop immediately as well as the magazine service. I never signed up for this and I do not want it.Please stop charging my charge card.Please send me a copy of my written contract.Desired Settlement: Please stop charging my charge card.Please send me a copy of my written contract.PLEASE TAKE ME OFF ALL LIST.THIS IS REDONKULOUS PLEASE STOP
Business
Response:
Re: ID [redacted] We have attempted to contact Mr. [redacted] several times and left him a few messages but have not heard back. He did order magazines from us back in March of 2012. He spoke with two different sales representatives as well as a verifier that confirms all the details of the order. A confirmation letter was also mailed out to his address containing all details of the order. Magazines have been being delivered to the address we have on file. Unfortunately there must be some confusion as we have not received any phone calls from Mr. [redacted] only a recent letter received shortly after this complaint requesting cancellation. Again we have attempted to contact him directly several times to clear up any confusion there may be. We will cancel his account out and there will be no further charges. If Mr. [redacted] has any further questions he can contact our customer service department at 1-888-713-8086 Regards,
Customer Service
Review: I receive multiple phone calls from telemarketers everyday, and this company is one of them. They claimed I had an outstanding balance (which I was not aware of as I have no recollection of interaction with them in the past) and that once I had settled my account I would be placed on a do not call list. I made the mistake of believing the agent on the phone. Several days later I received a letter in the mail stating I had been signed up for 5 new magazine subscriptions at $50/month (!) for two years. The back side of the letter explained if you signed the designated line and mailed back within 7 days, you would not be charged and the subscriptions would be canceled. I promptly signed the notice and placed it in my mailbox. The company charged my card $50 four days later, which, from my understanding, wasn't even enough time for them to receive the notice I mailed back.Desired Settlement: I would like my $50 refunded, all subscriptions canceled, and to never be contacted by this company and it's affiliates ever again.
Business
Response:
We have received your correspondence in regards to [redacted] and were attempting to contact him directly to answer any questions he may have had on the order he placed with our company. We were unable to reach him however we are able to satisfiy all of his desired requests he outlined in his complaint. Mr. [redacted]'s order was cancelled on 10/10/14 when we received the signed cancellation letter he referenced. The reason we send out a confirmation letter confirming all of the details of the order is so the customer can have all of the information in writing to go back over everything that was spoken about during the initial placement of the order and make sure they are happy with the terms and magazines they are receiving prior to the order beginning. We offer 14 days for the customer to cancel with a full refund of any payments made. During the course of the order being placed the customer provides us with their billing information in this case their CC and we set a date for the first payment. This date is also listed on the letter. If the customer wishes to cancel before that first payment ever processes they just need to call our customer service department and let them know. The 800# for that is provided during the intial order as well as on the confirmation letter Mr. [redacted] referenced. We have issued a refund for the one payment that was made back to Mr. [redacted]'s credit card and he should see it on his credit card statement within the next 48 hours if it isn't already there.