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Pacific Coast Clocks Reviews (6)

This is in response to your request concerning the complaint filed with your office by D*** ***In the past he had brought in several of his Georgian period English crown verge escapement double fuse mantel clocks valued between $5,and 15,
each, made between and years ago, for minor repairsHowever, recently he brought in two of these movements without the casesIn both instances, neither of these large movements would not run, even a few secondsVery few clock repairmen, probably one in a hundred, are competent would even attempt to work on a crown verge escapementThese clocks were entirely handmade long before the invention of the vertical escape wheel with an anchor shaped verge, used first with the silk thread suspension and later with more recently invented suspension spring, still used in pendulum style mechanical clocks todayIt was evident that these movements were noticeably dirty had not been apart in several yearsD*** thought that the charge of $for rebuilding of each of these movements was highHowever, if he were to find that rare individual capable of working on these clock movements, he would likely be charged $1,for each movementMy part time employee, a European clock and watch maker with mastery level skill, rebuilt both of these movements, adding necessary metal to and honing the worn escapements, thoroughly cleaning the movements, polishing all the gear pivots in a lathe and installing any necessary bushings due to excessive wear in the clock platesHe also hand polished the rear engraved plates of both movementsAs usual, D*** ***, was in a hurry and pressing to pick up these clock movements, which were both then running and striking out of synchronizationThe last time I noticed the strike rack touching the upper left dial post and tweeked the rack inwards so that it was free to fall completely on the snail for the longer hoursWhen he contacted me, told him that both of these movements were under one-year warranty and that he would need to return them and leave them at least a week with usHowever, he demanded half of his money be returned and was unhappy with my resolution L*** ** ***
Pacific Coast Clocks

This is in response to your request concerning the complaint filed with your office by d*** ***In the past he had brought in several of his Georgian period English crown verge escapement double fusee mantel clocks valued between $and 15,each, made between and years ago, for minor repairsHowever, recently he brought in two of these movements without the casesIn both instances, neither of these large movements would not run, even a few secondsVery few clock repairmen, probably one in a hundred, are competent would even attempt to work on a crown verge escapementThese clocks were entirely hand made long before the invention of the vertical escape wheel with an anchor shaped verge, used first with the silk thread suspension and later with more recently invented suspension spring, still used in pendulum style mechanical clocks todayIt was evident that these movements were noticeably dirty had not been apart in several yearsD*** thought that the charge of $for the rebuilding of each of these movements was highHowever, if he were to find that rare individual capable of working on these clock movements, he would likely be charged $1,for each movementMy part time employee, a european clock and watch maker with mastery level skill, rebuilt both of these movements, adding necessary metal to and honing the worn escapements, thoroughly cleaning the movements, polishing all the gear pivots in a lathe, and installing any necessary bushings due to excessive wear in the clock platesHe also hand polished the rear engraved plates of both movementsAs usual, D*** ***, was in a hurry and pressing to pick up these clock movements, which were both then running and strikingAt the time he picked both movements, itold him that one of them was running fast and that we were still timing it outHowever he wanted to complete this on his ownI can only recall him bringing back the other movement twice with the strike out of synchronizationThe last time I noticed the strike rack touching the upper left dial post and tweeked the rack inwards so that it was free to fall completely on the snail for the longer hoursWhen he contacted me, told him that both of these movements were under one-year warranty and that he would need to return them and leave them at least a week with usHowever, he demanded half of his money be returned and was unhappy with my resolution.*** *M*** Pacific Coast Clocks

Complaint: 10676207
I am rejecting this response because: Mr. M[redacted] had the clocks for several months.  I was not in a hurry.  I brought back one of the clocks 4 times for Mr. M[redacted] to try to fix the strike issue that was not a problem when the clock was originally brought to him.  He repeatedly attempted to repair the issue, but does not seem to know what to do.  As I said, this problem was created by his repair!  He has offered no apology nor is he willing to provide a partial refund of the poor repair work which has been paid in full.  I remain disappointed with the service and his attitude.
Regards,
D[redacted] Gardner

This is in response to your request concerning the complaint filed with your office by d[redacted]. In the past he had brought in several of his Georgian period English crown verge escapement double fusee mantel clocks valued between $5.5000.00 and 15,000.00 each, made between 200 and 250 years ago, for minor repairs. However, recently he brought in two of these movements without the cases. In both instances, neither of these large movements would not run, even a few seconds. Very few clock repairmen, probably one in a hundred, are competent would even attempt to work on a crown verge escapement. These clocks were entirely hand made long before the invention of the vertical escape wheel with an anchor shaped verge, used first with the silk thread suspension and later with more recently invented suspension spring, still used in pendulum style mechanical clocks today. It was evident that these movements were noticeably dirty had not been apart in several years. D[redacted] thought that the charge of $750.00 for the rebuilding of each of these movements was high. However, if he were to find that rare individual capable of working on these clock movements, he would likely be charged $1,500.00 for each movement. My part time employee, a european clock and watch maker with mastery level skill, rebuilt both of these movements, adding necessary metal to and honing the worn escapements, thoroughly cleaning the movements, polishing all the gear pivots in a lathe, and installing any necessary bushings due to excessive wear in the clock plates. He also hand polished the rear engraved plates of both movements. As usual, D[redacted], was in a hurry and pressing to pick up these clock movements, which were both then running and striking. At the time he picked both movements, itold him that one of them was running fast and that we were still timing it out. However he wanted to complete this on his own. I can only recall him bringing back the other movement twice with the strike out of synchronization. The last time I noticed the strike rack touching the upper left dial post and tweeked the rack inwards so that it was free to fall completely on the snail for the longer hours. When he contacted me, told him that both of these movements were under one-year warranty and that he would need to return them and leave them at least a week with us. However, he demanded half of his money be returned and was unhappy with my resolution.
[redacted]. M[redacted]
Pacific Coast Clocks

This is in response to your request concerning the complaint filed with your office by D[redacted]. In the past he had brought in several of his Georgian period English crown verge escapement double fuse mantel clocks valued between $5,500.00 and 15,000.00 each, made between 200 and 250 years ago,...

for minor repairs. However, recently he brought in two of these movements without the cases. In both instances,  neither of these large movements would not run, even a few seconds. Very few clock repairmen, probably one in a hundred, are competent would even attempt to work on a crown verge escapement. These clocks were entirely handmade long before the invention of the vertical escape wheel with an anchor shaped verge, used first with the silk thread suspension and later with more recently invented suspension spring, still used in pendulum style mechanical clocks today. It was evident that these movements were noticeably dirty had not been apart in several years. D[redacted] thought that the charge of $750.00 for rebuilding of each of these movements was high. However, if he were to find that rare individual capable of working on these clock movements, he would likely be charged $1,500.00 for each movement. My part time employee, a European clock and watch maker with mastery level skill, rebuilt both of these movements, adding necessary metal to and honing the worn escapements, thoroughly cleaning the movements, polishing all the gear pivots in a lathe and installing any necessary bushings due to excessive wear in the clock plates. He also hand polished the rear engraved plates of both movements. As usual, D[redacted], was in a hurry and pressing to pick up these clock movements, which were both then running and striking out of synchronization. The last time I noticed the strike rack touching the upper left dial post and tweeked the rack inwards so that it was free to fall completely on the snail for the longer hours. When he contacted me, told him that both of these movements were under one-year warranty and that he would need to return them and leave them at least a week with us. However, he demanded half of his money be returned and was unhappy with my resolution.   L[redacted] Pacific Coast Clocks

Review: Pacific Coast Clocks was used to repair 2 Georgian bracket clocks. Spent $750 each for the repairs, but had to return one of the clocks 3 times over a one month period to correct problems created in the repairs. The other clock had to be returned 2 times. The clocks still to not function properly after spending $1500. I asked the owner Loren M[redacted] for a partial refund and he refused, asking that I bring the clocks back yet again for repair. He does not know how to service and repair the clocks and made a number of excuses. Very poor service and business practice and no apology at all. Very disappointed.Desired Settlement: Called and discussed the issue with owner and he said bring them back again. I would ask for half of my payment ($750) be refunded to me. He refused

Business

Response:

This is in response to your request concerning the complaint filed with your office by D[redacted]. In the past he had brought in several of his Georgian period English crown verge escapement double fuse mantel clocks valued between $5,500.00 and 15,000.00 each, made between 200 and 250 years ago, for minor repairs. However, recently he brought in two of these movements without the cases. In both instances, neither of these large movements would not run, even a few seconds. Very few clock repairmen, probably one in a hundred, are competent would even attempt to work on a crown verge escapement. These clocks were entirely handmade long before the invention of the vertical escape wheel with an anchor shaped verge, used first with the silk thread suspension and later with more recently invented suspension spring, still used in pendulum style mechanical clocks today. It was evident that these movements were noticeably dirty had not been apart in several years. D[redacted] thought that the charge of $750.00 for rebuilding of each of these movements was high. However, if he were to find that rare individual capable of working on these clock movements, he would likely be charged $1,500.00 for each movement. My part time employee, a European clock and watch maker with mastery level skill, rebuilt both of these movements, adding necessary metal to and honing the worn escapements, thoroughly cleaning the movements, polishing all the gear pivots in a lathe and installing any necessary bushings due to excessive wear in the clock plates. He also hand polished the rear engraved plates of both movements. As usual, D[redacted], was in a hurry and pressing to pick up these clock movements, which were both then running and striking out of synchronization. The last time I noticed the strike rack touching the upper left dial post and tweeked the rack inwards so that it was free to fall completely on the snail for the longer hours. When he contacted me, told him that both of these movements were under one-year warranty and that he would need to return them and leave them at least a week with us. However, he demanded half of his money be returned and was unhappy with my resolution. L[redacted] Pacific Coast Clocks

Consumer

Response:

Review: 10676207

I am rejecting this response because: Mr. M[redacted] had the clocks for several months. I was not in a hurry. I brought back one of the clocks 4 times for Mr. M[redacted] to try to fix the strike issue that was not a problem when the clock was originally brought to him. He repeatedly attempted to repair the issue, but does not seem to know what to do. As I said, this problem was created by his repair! He has offered no apology nor is he willing to provide a partial refund of the poor repair work which has been paid in full. I remain disappointed with the service and his attitude.

Regards,

D[redacted] Gardner

Business

Response:

This is in response to your request concerning the complaint filed with your office by d[redacted]. In the past he had brought in several of his Georgian period English crown verge escapement double fusee mantel clocks valued between $5.5000.00 and 15,000.00 each, made between 200 and 250 years ago, for minor repairs. However, recently he brought in two of these movements without the cases. In both instances, neither of these large movements would not run, even a few seconds. Very few clock repairmen, probably one in a hundred, are competent would even attempt to work on a crown verge escapement. These clocks were entirely hand made long before the invention of the vertical escape wheel with an anchor shaped verge, used first with the silk thread suspension and later with more recently invented suspension spring, still used in pendulum style mechanical clocks today. It was evident that these movements were noticeably dirty had not been apart in several years. D[redacted] thought that the charge of $750.00 for the rebuilding of each of these movements was high. However, if he were to find that rare individual capable of working on these clock movements, he would likely be charged $1,500.00 for each movement. My part time employee, a european clock and watch maker with mastery level skill, rebuilt both of these movements, adding necessary metal to and honing the worn escapements, thoroughly cleaning the movements, polishing all the gear pivots in a lathe, and installing any necessary bushings due to excessive wear in the clock plates. He also hand polished the rear engraved plates of both movements. As usual, D[redacted], was in a hurry and pressing to pick up these clock movements, which were both then running and striking. At the time he picked both movements, itold him that one of them was running fast and that we were still timing it out. However he wanted to complete this on his own. I can only recall him bringing back the other movement twice with the strike out of synchronization. The last time I noticed the strike rack touching the upper left dial post and tweeked the rack inwards so that it was free to fall completely on the snail for the longer hours. When he contacted me, told him that both of these movements were under one-year warranty and that he would need to return them and leave them at least a week with us. However, he demanded half of his money be returned and was unhappy with my resolution.[redacted]. M[redacted] Pacific Coast Clocks

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Description: CLOCKS - SERVICE & REPAIR, CLOCKS - DEALERS

Address: 4255 East. Main St, # 15, Ventura, California, United States, 93003

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