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Pacific Concord Investment Corporation

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Pacific Concord Investment Corporation Reviews (1)

Review: I got married at the [redacted] on September 25, 2015. I was a guest and checked in on 9/24/15. I also had a block of people stay from my wedding party and guest. My wedding weekend was the same weekend the [redacted] stayed at the hotel. Although my wedding was beautiful I had bumps in the road with the hotel. The wedding coordinator was more concerned about the [redacted] and doing for them. I didn’t get into my ball room until 3 am the night before the wedding because the [redacted] occupied it. I was waiting to setup my centerpieces. When I got into the ballroom I had to go over each of the tables and chairs because the linen was spotted and stained. I pulled out each one and had them change it that night. The wedding party gave up there plates for other family members because my brother died two days prior to my wedding. I paid extra for just the bar for my wedding party with no Hors d’oeuvres at cocktail hour for them. My husband and I didn’t want to have Hors d'oeuvres in front of them so we said bring it to the room. We never got them. We were rushed out of cocktail hour because the [redacted] players needed that room. We didn’t get the turnout we expected so my wedding party ate anyway. I paid for 129 people including my wedding party and had 89 people total so there was plenty of plates and food left over.

I feel and my wedding party all noticed the treatment. I am a paying customer as well as the [redacted]’ franchise. We should not have been treated any different than those players. After all is said and done I forgot a back of all my wedding jewelry in room 200 and no one turned that in. I got a call after I returned from my honeymoon stating I owe 500 more dollars when I thought everything was paid in full due to an error on the hotels end.Desired Settlement: I paid for coctail hour that we were shorted and didn't receive our horderves. Unless they call and tell me to pick up these items or the balance which was there error is offset we can take this to court.

Business

Response:

As a follow-up to our telephone conversation earlier today regarding the Complaint that a [redacted] filed with your office on 12/3/15. First of all I do apologize for I responded to this complaint on or about 12/12/15. Unfortunately I did it on your website so I cannot retrieve what I sent you. I did however save this information which I copied and pasted it to this e-mail. Unfortunately my Director of sales and marketing who dealt with [redacted] has moved on to another company. But I do recall her reviewing the attached correspondence that she sent to her on 11/12/15 which I feel truly reflects what actually transpired. There was an error on our part with the billing . when we billed your credit card for the deposit the card was declined and we neglected to follow-up and for some reason or another we didn’t pick it up until after her event. The bottom line is she still owes us $500.00 I did notice that she is looking to get the balance waved. I do not feel that we did anything wrong we went above and beyond to make sure her event went off without a glitch. If you need the back-up paperwork which shows the difference in the guarantee I would be more than happy to show you. Aside from that we do want the balance paid. If she would like to pursue this legally we are prepared to do so as well. I can be reached at this e-mail address or the phone number listed under my name at the bottom of this e-mail

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

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Description: Hotels

Address: 6 Industrial Way E, Eatontown, New Jersey, United States, 07724

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