Pacific Grill

Initial Business Response / [redacted] (1000, 20, 2015/11/06) */ We are very sorry that this happened, we will do everything we can to resolve thisDuring those two months our records show that the complainant had not set up an account to receive paymentArtistSignal is a monthly competition for Musicians Each month an award is split up between artists across the siteTo claim your reward you must have your payment information set up in their profileIn the consecutive months, the complainant later updated her profile and began receiving her monthly award Initial Consumer Rebuttal / [redacted] (3000, 22, 2015/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since the payment account is there now, the business needs to send the way-overdue payments for those two monthsThere is no excuse for the business not to payI have requested those two missing payments for several months after account setupEven with this Revdex.com complaint, the business still refused to pay Final Business Response / [redacted] (4000, 24, 2015/11/13) */ ArtistSignal is a competitionWe have a monthly contest in which Artists can win awards/prize moneyThe complainant did not sign up to participate in the award giveaway in those monthsThis is not a payment for servicesWe divide $every month between artists based on a percentage of votesMany artists choose not to accept the payment as it is goodwill to help other struggling artists on the siteWhen you do not have your payment information set up the award is redistributed among the participating artists It is in our ARTIST TERMS AND CONDITIONS OF USE "Artist will not be deemed to have any vested or contractual right to any prize money or other benefits." Final Consumer Response / [redacted] (4200, 26, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reply from ArtistSignal(AS) that I did not sign up to participate in the award is totally I did sign up and that is why AS can calculate my earnings for those months, how can AS calculate my earnings if I did not sign up for awards? And I chose to accept the payment this can be proved by the existence of my PayPal account for those monthsHow can AS redistributed the awards after they already calculated each participants' earning and paid most of the other participants?

Initial Business Response /* (1000, 20, 2015/11/06) */
We are very sorry that this happened, we will do everything we can to resolve this. During those two months our records show that the complainant had not set up an account to receive payment. ArtistSignal is a monthly competition for Musicians....

Each month an award is split up between artists across the site. To claim your reward you must have your payment information set up in their profile. In the consecutive months, the complainant later updated her profile and began receiving her monthly award.
Initial Consumer Rebuttal /* (3000, 22, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since the payment account is there now, the business needs to send the way-overdue payments for those two months. There is no excuse for the business not to pay. I have requested those two missing payments for several months after account setup. Even with this Revdex.com complaint, the business still refused to pay.
Final Business Response /* (4000, 24, 2015/11/13) */
ArtistSignal is a competition. We have a monthly contest in which Artists can win awards/prize money. The complainant did not sign up to participate in the award giveaway in those months. This is not a payment for services. We divide $5000 every month between 6000 artists based on a percentage of votes. Many artists choose not to accept the payment as it is goodwill to help other struggling artists on the site. When you do not have your payment information set up the award is redistributed among the participating artists.
It is in our ARTIST TERMS AND CONDITIONS OF USE
"Artist will not be deemed to have any vested or contractual right to any prize money or other benefits."
Final Consumer Response /* (4200, 26, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reply from ArtistSignal(AS) that I did not sign up to participate in the award is totally false I did sign up and that is why AS can calculate my earnings for those months, how can AS calculate my earnings if I did not sign up for awards? And I chose to accept the payment this can be proved by the existence of my PayPal account for those months. How can AS redistributed the awards after they already calculated each participants' earning and paid most of the other participants?

Review: I ate at Pacific Grill at south street seaport in NYC and was very disappointed with the service.Had to wait 20 min. to be waited on after I made a complaint , drinks took another 30 min to get, ordered appetizers and 4 hamburgers. The hamburgers came 20 min later and the appetizers came after the meal. The restaurant added a 15% gratuity which was NOT displayed on the menu. The asst. manager [redacted] took my disgust seriously so I thought. He took the tip and 20% off the bill. I wrote in the tip line NONE and the total of 124.10. The next day my card was charged 134.10. I called my bank who informed me yes the original bill of 124.10 was authorized but 1hr and forty five minutes later was changed to 134.10. They added a tip 0f 10.00 after I left five at the table in cash. This is an unexceptable practice and fraud. People beware.Desired Settlement: I would like the owner to be aware of this fraudulent practice if he is not aware. I would like [redacted] to be prosecuted for identity theft and credit card fraud.

Business

Response:

Dear [redacted],

This is regarding the complaint letter sent by [redacted] which states that she has been overcharged $10.00 gratuity. On Sunday July [redacted] with three other guests had lunch at our restaurant. According to the server, they were rude from the moment of introduction until after they got the bill. When the server asked them if everything was alright, [redacted] responded:" I don't want to talk to you, get me the manager." After that the manager arrived. He was all apologetic and gave them 20% discount for their complaints.

We have been contacted by [redacted] on Tuesday [redacted] of July to be informed about this issue. We took the matter seriously, apologized to her, and issued the refund of $10.00 on the same credit card which she was previously charged. We verified the original signed credit card receipt where no tips were given. Our server mistakenly put the $10.00 tip on her credit card, and we apologize for that.

Yours Sincerely, [redacted]