Pacific Honda

Dear [redacted] , My name is [redacted] , I am the General Manager at Pacific Honda I would like to meet with you to review your transaction at your earliest convenience Please advise Thank you

As stated prior, please contatc our GSM, [redacted] at [redacted] Based on the information below, we believe that our transaction has been completed [redacted] September 18th, 9:a.m [redacted] ***; Please find authorization for the final payment of $ Receipt is requested once this transaction is completedThis receipt can be sent by replying to this email thread Thank you, [redacted] v

Aloha ***, The following reply you see below is from our Service Manager (Elliott T**) after reviewing Mr***'s repair order and speaking with Kenny and? Service Advisor (Mike I [redacted] ):? Dear Mr***, Thank you for your inquiryI understand your concernsUnfortunately in this situation we would need to replace the Multiplex not PCM to continue the diagnosticsThe Multiplex is currently the only known problem, it is the main hub for all of the electrical components on the car and without being able to communicate with the other modules we will not know if anything else has failedThe Multiplex needs to be replaced before we can determine what other repairs are needed, if anyWe do not have access to spare parts to continue diagnosing the vehicleI understand your concerns in regards to providing an estimate to repair your vehicle, however we are unable to provide an exact and accurate quote without being able to properly diagnose the vehicle completelyProviding an inaccurate estimate for the purposes of an insurance claim would be fraudulent.? Please feel free to contact me directly if you'd like to discuss this furtherSincerely, Elliott T**Service Manager? Pacific Honda [redacted] ***?

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Aloha, We (Pacific Honda) has tried numerous attempts since receipt of this complaint to contact this customer however, neither our Vice President or? Service Advisor received a return phone call.? ? With regard to their registration, it what was found was that the initial home address that was listed did not accept? any correspondence and the registration was returned with a request to send to a P.Obox instead.? ? Her sales consultant? has since reached her and? she was informed of what had happened.? She will be? bringing in the vehicle? this Friday to complete their service.? Mahalo,Pacific Honda?

I just wish to say that Pacific Honda at [redacted] was a great experience They were kind, knowledgeable and knew their stuff They made my car buying experience easy Thank you Honda!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The result of the complaint was that they have contacted me, resolved the problem with the title and got my registration completed I am waiting to see if they follow through with sending the title to the bank like they were supposed to in the first place They have answered and completed 90% of the task with satisfaction I would like to note their response in the complaint if that is possible Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The sales director called my husband last Wednesday i.e Sept 3rd and promised to call back to setup a meeting to speak about the situation, but so far we haven't heard from him or from the companyI am really not sure if the company wants to resolve this in good faith now Regards, [redacted]

Aloha and thank you for? informing us of Mr [redacted] 's situation.? ? Once we received this, MrKenny C [redacted] (our VP)? checked with our Business Office? as well as our? Sales Managers as this was the first? he was? hearing of this and completely? unaware of what happened.? Our Sales Manager (Ed) has been in contact with? Mr [redacted] ? along with a? heartfelt apology from us? all on how this sadly? slipped? through.? ? ? Ed will also be in? contact? with [redacted] tomorrow with a follow up? to? assure his? title? has been processed? with? HI DMV.? ? It's unfortunate? that what prompted our notification to his situation? was [redacted] contacting? Mr [redacted] directly? but,? once? I? received your? notification,? Kenny wanted to be sure? Mr [redacted] was taken care of? with a quick resolve and also prompted a well deserved? meeting with our staff as well.? He truly appreciate his patience and again? would like to send Mr [redacted] our apologies.? Please let him know, MrKenny C [redacted] is always reachable at [redacted] and I am too at (808)? 528-7200? x along with Ed M [redacted] (Sales Manager) who's helping? to address his concerns as we speak.? Please let me know if you'll require any additional information for this case and if so, feel free to email me at: [redacted] .Warmest? Regards,Raynette K [redacted] Executive Assistant- Pacific Honda? ? ? ? ? ? ?

I have car shopping for weeks, initially had a great saleswomanI am a queer woman of colourI initially checked out a car Friday afternoon, had a specific question about remaining manufacturer warrantyThe saleswoman got a hold of the manufacturer and answered my questionFive minutes later the male manager showed up and in a patronizing tone told me to "use your smart phone to Google battery..." infoNeedless to say things went from bad to worse after I had an independent mechanical inspection doneI showed up on Tuesday ready to negotiateAgain the saleswoman was on the ball but when it came time to deal with the male manager, he spent several minutes telling me my "feelings" were wrongWhen I reiterated that I was making an offer based on my opinion of value he physically pushed his chair away from me and spent several more minutes telling me about my "feelings"I interrupted, stated "I thought this was a negotiation, if it's not I'd rather not waste my time." He had nothing to sayI walked away completely disgustedCondescending, patronizing, rude and insulting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.For the record, we (my husband and me) requested that you cancel the extra warranty and the other meaningless charges that your dealership added on top of our loanWhile you verbally agreed to that and asked us to send the mileage of our vehicle to cancel the serviceWe did so as soon as we got back home from the dealershipIt has been about months since then and nothing has been doneThis is really not goodA veteran and a pregnant woman needs to be treated with respectPlease follow up with our original request as agreed to verbally during our meetingFor the record, we have referred many of our friends to your dealership for sales and service and this experience has taken the wind out of all thatThe next time we will refer all of our veteran friends and family at other dealerships for sales and service due to the bad experience that we have consistently had with pacific Honda and the promises and assumptions made by your team Regards, [redacted]

Dear Mr [redacted] , Please contact our Service Director, [redacted] at [redacted] We are receiving over calls a day since the early July consumer notification We apologize for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease have Pacific Honda provide proof that the [redacted] vehicle I traded in was properly released from my name after the trade in in 2011, and prior to when the new owner, who purchased the truck from Pacific Honda received a parking ticket that just destroyed my credit and caused me to pay $out of my pocketIf this paperwork had in fact been submitted by Pacific Honda, there is no way that a year later the new owner could get a ticket that would be placed in my name Again, I feel at this point it is Pacific Honda's responsibility to 1) Fix this issue with the DMV and notify them the vehicle was received as a trade in 2) Pay the fines I just received as a result of their falure to properly release me from ownership3) Contact [redacted] , [redacted] , and [redacted] and get this removed from my credit4) Contact the City of San Diego and have this ticket transferred and released from my name since I had traded in the vehicle over a year before this ticket was issued to the new owner Timeline review: - Truck traded in for a [redacted] at Pacific Honda July - I moved to [redacted] November - New owner of truck got a parking ticket - I was notifed, in [redacted] , of a parking ticket that had been unpaid since November on a truck I had traded in years ago, and over a year before ticket receivedLost points on a nearly credit score, and had to pay $out of pocket Regards, [redacted]

I had a great experience car searching the dealer I dealt with was very friendly and gave me exactly what I was looking for thank you Darnell J

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory pending the contact from the business which it has failed to do so until now I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I am so very appreciative of Pacific HondaI was not in the best position financially and credit wise to get a car but they made it happenThey even took my car as a trade inI am grateful that Jojie D and Jose were so patient with me in helping me get the car I really wantedGreat customer service from Pacific Honda all around

Mr [redacted] , Please review the timeline of events below as corroborated by [redacted] , California DMV, and your transaction documents: Transaction date (Final): March 20, Trade Wholesale transaction date (Final): April 8, Trade passes emission test: April 17, Odometer reading reported to DMV: May 2, Title Issued to New Dealer (Not Pacific Honda) and Updated with DMV : July 23, New Owner Reported/Loan or lien reported: August 9, Registration updated: February 7, In order for this aforementioned documentation to be completed, all relevant documents would have to have been completed by Pacific Honda We are happy to assist you with the provision of any documents that do not violate Consumer Privacy Laws

Aloha, We (Pacific Honda) has tried numerous attempts since receipt of this complaint to contact this customer however, neither our Vice President or Service Advisor received a return phone call With regard to their registration, it what was found was that the initial home address that was listed did not accept any correspondence and the registration was returned with a request to send to a P.Obox instead Her sales consultant has since reached her and she was informed of what had happened She will be bringing in the vehicle this Friday to complete their serviceMahalo,Pacific Honda

Darnell J.I dread car shipping But my experience with Darnell was easy, informative and what I wss hoping forI will recommend Darnell to anyone of my friends and family

Dear Ms. *., When you visited the Dealership in August you met with the General Sales Manager, [redacted] , and the Finance Director, [redacted] . Your contract was thoroughly reviewed with you at that time. Prior to your departure, you indicated that you were not sure if you wanted to cancel any of the products you purchased and were considering the purchase of another brand vehicle. Under witness of the two people listed above, as well as the male person who accompanied you, you indicated that you wanted to think of what you wanted to do. Since that meeting date, Pacific Honda has not received any correspondances from you as to the direction you wish to pursue. If you would like to arrange a meeting to discuss the cancellation of the products you purchased, we are happy to accomodate your requests. Please call [redacted] at [redacted] to arrange a meeting. Thank you.