Pacific Medical, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

The patient's father contacted our office on 6/12/and the late fee was waived and we also gave him a 10% discount. They paid the account in full

The patient was initially given a boot and then the item was switched out to a poshoe*** *** *** Hospital sent us in paperwork stating that the patient had received both itemizedAfter the patient had called and the issue had been research we confirmed that the patient did not
receive the boot in question and cancelled the order accordingly in Febno further statements have been sent as the patients account has been satisfied. Should you have any further questions or concerns please feel free to contact me directly. Best regards, *** ***Pacific Medical Inc.Collections and Contracting Manager*** *** *** ***

Dear Ms***:We are in receipt of your letter regarding dissatisfaction with products and services received in our Medford facilityIt is true that Mr*** is no longer employed by Pacific Medical as he left the company to pursue other opportunitiesWith that said, we are truly sorry that
you had a negative experience with our companyWe strive for excellence in all that we doAt times, we fall short and, when brought to our attention, we do all we can to rectify those situations.In your circumstances, your letter is the first notice we received regarding your dissatisfaction with the goods and services provided by Mr*** and Pacific Medical, IncI have had a chance to review the chart notes and it obvious there was some confusion or misunderstanding as the notes specifically indicate that you were "satisfied" with the prosthetic and services at that time of the appointmentBased on your letter, this is inconsistent with your and services at the time of the appointmentBased on your letter, this is inconsistent with your recollectionIf Mr*** was still an employee, we would attempt to reconcile the situationSince he is no longer employed by Pacific Medical, we cannot actively "correct" the problem.With that said, pursuant to the request in your letter, we are willing to waiver your obligation your second prosthetic ($883.75)As such, your outstanding balance will be $As you know, we have in the past agreed to allow you to make monthly payments on the amounts dueWe will continue to honor that agreement, however, we requested that payment made be no less than $50.We hope this is an acceptable resolution to the situation and thank you in advance for your cooperation.Regards,*** *** General CounselPacific Medical, Inc

We have checked our records and we have not received $from the clinic for the brace provided to the patientOur products are at the clinic for them to provide to the patients but we do all of the
insurance and patient billing for our products which includes the product the patient receivedThe clinic may have collected $but it was not for the brace (our product)I have confirmed this with *** in the clinic's business officeHer phone # is ***Our Collection Manager will reach out to the mom and provide them with this information as well

Good morning, We have spoken with the patients mother in regards to this account and the order has been cancelled Unfortunately, the servicing emergency room sent us incorrect demographics with the order, it has since been corrected and the order has been cancelledThe
patients mother was contacted and is aware of what transpired. Should you have any further questions or concerns please feel free to contact me directly Best regards, *** ***Pacific Medical, Inc

Our Collection Manager, *** *** spoke to the patient on 3/2/and advised that the refund check was sent to the wrong address and we have put a stop paymenton it. A new check will be re-issued on 3/7/

We have not received any money from the doctors office for this patients product, therefore, we cannot refund any money at this time. Please contact *** in the doctors business office at *** for clarification

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I will require a bill that states that the $35 is for payment in full prior to paying the bill.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is...

NOT satisfactory to me. 
I paid in full because I do NOT want to face collection team.  Three things are VERY IMPORTANT1. Why did business mention LATE FEE in the VERY first invoice?2. I received the bill on 06/10/2017, If I do NOT pay by 06/20/2017 business is threatening, I will be handled by collection team. 3. I never received invoice from Doctor's office (I received service from doctor's office) Thanks[redacted]

I am rejecting this response because:I am neither accepting or rejecting the businesses response.  I will be in touch with the doctor's office again and talk with [redacted], as suggested in the businesses recent response.  We have spoken with at least three other individuals at the doctor's office who have repeatedly told us the money they collect is sent directly to Pacific Medical Inc.

This account was adjusted to $35.00 and is pending the patient's payment of this amount.

Our records show that the patient called on 4/18/17 and our Collection Manager, [redacted] called him back and left a message. [redacted] from our team also left a message on 4/18/17 stating that we would look into the account and research it and one item was denied. ...

We received the medical records and sent them to his insurance on 5/2/17. [redacted] called the patient on 5/12/17 and left a message.  [redacted] also called the patient and they advised that the insurance mailed us a payment for the $20 balance on 5/11/17.  He can call us back in a couple of weeks to confirm receipt of payment.  If it is denied, we would give them a discount on the late fee.

We have billed the insurance for this charge.  We have written this charge off and they should not recive any further statements.  This was not reported to any agencies.

Our Collection Manager spoke to the patient on 1/29/16 and they agreed that the patient would pay $50.00 as payment in full.

I am rejecting this response because:

We have already sent out response to this complaint.  Please let me know if you did not receive.

We advised the patient on 1/16/15 that we would waive the late fee of $25 and we would work with him after the appeal.  Our bills automatically generate the $25 late fee each month but we do have it noted on his file that we have waived the late fee.

I have reviewed two account that I believe are the ones in question as there were no invoice numbers or account numbers noted on this complaint.  [redacted] is a very common name and we have multiple patients with the similar name.  I did locate an account for account # [redacted] that I believe...

is the one in question.  This account now has a zero balance.  If this is not the correct account number, please let me know the correct account number and I can review.

It appears that we did bill the patient for this as at the time of service, they did not provide any insurance information and were billing the patient with the address provided to us.  We received a phone call from the paitent's grandmother on 11/17/15 and she stated that we need to bill the...

insurance.  However, after further review, we were unable to bill the insurance for this item as we only have 4 months after the date of service in order to bill them.  According to [redacted] Medicaid guidelines, we are able to bill the patient if they do not provide us with insurance information.  This bill in it's entirety has been written off as of 1/11/16.  There is no balance due at this time.