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Pacific Shore Platinum Properties Reviews (7)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Alliant / [redacted] Style Definitions */ I agree with Mr [redacted] that leaks happen and can be costly But “toilet leaks” when handled appropriately and in a timely manner do not need to result in over $50,and months of home reconstruction When I met with [redacted] and [redacted] to discuss this matter, Mr [redacted] pressed me for a dollar amount, above and beyond the thousands of dollars in repairs covered by the insurance companyI answered his question by giving him a ballpark figure of my out -of - pocket expenses and considerable lost rental incomeThey failed, however, at that time, to answer a fundamental questionSo I will ask it again: In this day and age of Photoshop and Internet forgery, how can their standard of practice be to rent million dollar homes in Del Mar, La Jolla, and Rancho Santa Fe without ever even verifying as much as a FICO score? Phoning a list of names given to them by a potential tenant and accepting falsified letters of employment, in my mind, DOES NOT constitute responsible and professional real estate practice And what is more, the damages incurred go far beyond the monetary valueI didn’t merely ask PS Platinum to rent my house months ago; I ENTRUSTED my HOME to [redacted] and [redacted] *** When trust has been violated, an acknowledgement, an honest explanation of the facts, and an apology go a long wayNone of which were forthcoming and all of which I continue to invite Regards, *** [redacted]

Dear ***,Please find attached our response to Mrs***'s complaint.Dear ***,Our business has been founded on operating ethical and trustworthy business practice since the day we opened our doorsAs you know, we discussed the Tenant in detail prior to you signing the leaseWe checked several points of reference that were provided to usMost firms do not go to the extent we do to verify our TenantsYou said yourself you did as much research as possible and made the decision to accept the leaseWe have never seen anyone forge a credit report, and are not sure if that is what the Tenant had doneWe do believe the Tenant possible misrepresentation, and the leak in the bathroom are separate issuesThe Tenant paid his rent up until the leak happenedWhen the leak occurred, we called out a plumber to fix the repairWe took all the actions that were required to fix and work through the issues at hand as best we couldThe leak did not appear to be an issue the Tenant causedThe Tenant had to move out due to the leak which caused him to stop lease paymentsThese issues should be filed with your insurance company, and not our firmWe are sorry you had to go through the headache of dealing with the leak and damage to your homeWe wish you the best in the future and hope all this gets resolved with your insurance company.Regards,*** ***

It is our standard practice to do at least three reference checks on all potential tenants. In this case we checked four. It does appears that the Tenant may have given us a false credit report, but all other references checked out well. The Tenant also paid his rent during his occupancy until a...

leak under the toilet occured, which forced he and his girlfriend to move out. We assisted in all aspects of helping the homeowner and tenant through this process and have all communication saved to show proof of the amount of work that has gone into this lease. The Homeowner later demanded for us to be $45,000-$50,000 for the damage that happened due to the leak. As a homeowner myself, and having to deal with a broken pipe in the past, I understand these things can happen with older homes. That is why we require all of are homeowners to carry property insurance. This leak was not caused by the tenant, and the damage was done when the leak happened. Once moisture was in the walls, the repairs and remediation were required. The issue of us not further checking the Tenants background further has nothing to do with the leak. These are two seperate issues. We have all communication to show we went above and beyond to get the home rented out. We have been transparent and professional with the homeowner, and taken care of issues as they surfaced in a timely manner. We also communicated all we knew in regards to Tenant prior to the Homeowner executing the lease. We both did as much research as possible on-line, and the homeowner still agreed to the terms of the lease and signed the agreement. As a broker it was our job to facilitate in finding a tenant, and helping any potential issues during the term of the lease. The main issue here was that a pipe or hose leaked under the toilet, and caused damage to the home. This should be filed under insurance for the damages and lost rent seeing the leak is what forced the damages and lost rent. I have always held our reputation as our most valuable asset in our Brokerage. We have never been involved in any mediation or litagation since I started the company in 2001. We simpathize with the homeowner in what she had to go through this ordeal. It has been a huge commitment of time and money for our brokerage and the homeowner. I would prefer all future correspondence to go through our attorney as this client has made it clear that there is no discussion to be had, just payment of her damages. We will not agree to pay any damages as we feel the root issue was beyond our control. Please feel free to call me direct at ###-###-#### to discuss in better detail. Thank you.-[redacted]

Dear [redacted],
Please find attached our response to Mrs. [redacted]'s complaint.
Dear **. [redacted],
Our business has been founded on operating ethical and trustworthy business practice since the day we opened our doors. As you know, we discussed the Tenant in detail prior to you signing the lease. We checked several points of reference that were provided to us. Most firms do not go to the extent we do to verify our Tenants. You said yourself you did as much research as possible and made the decision to accept the lease. We have never seen anyone forge a credit report, and are not sure if that is what the Tenant had done. We do believe the Tenant possible misrepresentation, and the leak in the bathroom are separate issues. The Tenant paid his rent up until the leak happened. When the leak occurred, we called out a plumber to fix the repair. We took all the actions that were required to fix and work through the issues at hand as best we could. The leak did not appear to be an issue the Tenant caused. The Tenant had to move out due to the leak which caused him to stop lease payments. These issues should be filed with your insurance company, and not our firm. We are sorry you had to go through the headache of dealing with the leak and damage to your home. We wish you the best in the future and hope all this gets resolved with your insurance company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I agree with Mr. [redacted] that leaks happen and can be costly.  But “toilet leaks” when handled appropriately
and in a timely manner do not need to result in over $50,000 and 5 months of
home reconstruction.
When I met with [redacted] and [redacted] to discuss
this matter, Mr. [redacted] pressed me for a dollar amount, above and beyond the
thousands of dollars in repairs covered by the insurance company. I answered
his question by giving him a ballpark figure of my out -of - pocket expenses and
considerable lost rental income. They failed, however, at that time, to answer
a fundamental question. So I will ask it again: In this day and age of Photoshop
and Internet forgery, how can their standard of practice be to rent million
dollar homes in Del Mar, La Jolla, and Rancho Santa Fe without ever even verifying
as much as a FICO score? Phoning a list of names given to them by a potential
tenant and accepting falsified letters of employment, in my mind, DOES NOT constitute
responsible and professional real estate practice.  
And what is more, the damages incurred go far beyond the
monetary value. I didn’t merely ask PS Platinum to rent my house 8 months ago;
I ENTRUSTED my HOME to [redacted] and [redacted].  When trust has been violated, an acknowledgement,
an honest explanation of the facts, and an apology go a long way. None of which
were forthcoming and all of which I continue to invite.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Alliant
I agree with Mr[redacted] that leaks happen and can be costly But "toilet leaks" when handled appropriately
and in a timely manner do not need to result in over $50,and months of
home reconstruction
When I met with [redacted] and [redacted] to discuss
this matter, Mr[redacted] pressed me for a dollar amount, above and beyond the
thousands of dollars in repairs covered by the insurance companyI answered
his question by giving him a ballpark figure of my out -of - pocket expenses and
considerable lost rental incomeThey failed, however, at that time, to answer
a fundamental questionSo I will ask it again: In this day and age of Photoshop
and Internet forgery, how can their standard of practice be to rent million
dollar homes in Del Mar, La Jolla, and Rancho Santa Fe without ever even verifying
as much as a FICO score? Phoning a list of names given to them by a potential
tenant and accepting falsified letters of employment, in my mind, DOES NOT constitute
responsible and professional real estate practice
And what is more, the damages incurred go far beyond the
monetary valueI didn't merely ask PS Platinum to rent my house months ago;
I ENTRUSTED my HOME to [redacted] and [redacted]. When trust has been violated, an acknowledgement,
an honest explanation of the facts, and an apology go a long wayNone of which
were forthcoming and all of which I continue to invite
Regards,
[redacted]

Review: I signed a contract with P.S. Platinum (management company) in April, 2014 to rent my Del Mar home. The agreement stipulated that they would do due diligence in finding and qualifying tenants. The company accepted falsified credit report and work references from clients to whom they consequently rented the home. They failed to do a direct credit report until a few months later after the tenants had caused serious damage to the home and eviction proceedings became necessary. The home has been under construction for 3 months to repair the damage which has resulted in loss of rent and high out of pocket expenses not covered by insurance. Upon meeting with the owner and the agent, I was told that they do not routinely do direct credit checks and instead accept the information provided by potential tenants. They also refuse to reimburse me for the damage and loss of rent that is not covered by homeowners' insurance.Desired Settlement: Financial reimbursement for loss of rent and all out of pocket expenses incurred as a result of the company renting to unqualified, destructive tenants.

Business

Response:

It is our standard practice to do at least three reference checks on all potential tenants. In this case we checked four. It does appears that the Tenant may have given us a false credit report, but all other references checked out well. The Tenant also paid his rent during his occupancy until a leak under the toilet occured, which forced he and his girlfriend to move out. We assisted in all aspects of helping the homeowner and tenant through this process and have all communication saved to show proof of the amount of work that has gone into this lease. The Homeowner later demanded for us to be $45,000-$50,000 for the damage that happened due to the leak. As a homeowner myself, and having to deal with a broken pipe in the past, I understand these things can happen with older homes. That is why we require all of are homeowners to carry property insurance. This leak was not caused by the tenant, and the damage was done when the leak happened. Once moisture was in the walls, the repairs and remediation were required. The issue of us not further checking the Tenants background further has nothing to do with the leak. These are two seperate issues. We have all communication to show we went above and beyond to get the home rented out. We have been transparent and professional with the homeowner, and taken care of issues as they surfaced in a timely manner. We also communicated all we knew in regards to Tenant prior to the Homeowner executing the lease. We both did as much research as possible on-line, and the homeowner still agreed to the terms of the lease and signed the agreement. As a broker it was our job to facilitate in finding a tenant, and helping any potential issues during the term of the lease. The main issue here was that a pipe or hose leaked under the toilet, and caused damage to the home. This should be filed under insurance for the damages and lost rent seeing the leak is what forced the damages and lost rent. I have always held our reputation as our most valuable asset in our Brokerage. We have never been involved in any mediation or litagation since I started the company in 2001. We simpathize with the homeowner in what she had to go through this ordeal. It has been a huge commitment of time and money for our brokerage and the homeowner. I would prefer all future correspondence to go through our attorney as this client has made it clear that there is no discussion to be had, just payment of her damages. We will not agree to pay any damages as we feel the root issue was beyond our control. Please feel free to call me direct at ###-###-#### to discuss in better detail. Thank you.-[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I agree with Mr. [redacted] that leaks happen and can be costly. But “toilet leaks” when handled appropriately

and in a timely manner do not need to result in over $50,000 and 5 months of

home reconstruction.

When I met with [redacted] and [redacted] to discuss

this matter, Mr. [redacted] pressed me for a dollar amount, above and beyond the

thousands of dollars in repairs covered by the insurance company. I answered

his question by giving him a ballpark figure of my out -of - pocket expenses and

considerable lost rental income. They failed, however, at that time, to answer

a fundamental question. So I will ask it again: In this day and age of Photoshop

and Internet forgery, how can their standard of practice be to rent million

dollar homes in Del Mar, La Jolla, and Rancho Santa Fe without ever even verifying

as much as a FICO score? Phoning a list of names given to them by a potential

tenant and accepting falsified letters of employment, in my mind, DOES NOT constitute

responsible and professional real estate practice.

And what is more, the damages incurred go far beyond the

monetary value. I didn’t merely ask PS Platinum to rent my house 8 months ago;

I ENTRUSTED my HOME to [redacted] and [redacted]. When trust has been violated, an acknowledgement,

an honest explanation of the facts, and an apology go a long way. None of which

were forthcoming and all of which I continue to invite.

Regards,

Business

Response:

Dear [redacted],

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Description: Real Estate, Property Management

Address: 1442 Camino Del Mar #205, Del Mar, California, United States, 92014

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