Pacific Shores Inn

This matter has been rectified to the order of a full refund for the guestUnfortunately, the 50% refund was insufficient for the guest and so we decided to give a full refundThe issue that was ongoing was finally resolved, and unfortunately, it wasn't in a timely manner like we attempted to do.Thank you,***

This matter has been rectified to the order of a full refund for the guest. Unfortunately, the 50% refund was insufficient for the guest and so we decided to give a full refund. The issue that was ongoing was finally resolved, and unfortunately, it wasn't in a timely manner like we attempted to...

do.Thank you,[redacted]

Review: After a trip 2 weekends ago , I decided to check on some reviews on the hotel we stayed in, to see if our experience was unusual or something else….We stayed at Pacific Shores Inn in San Diego, and it turns out that numerous people are experiencing the same issues. It would seem that the city would want to know if their business owners are taking advantage of visitors, since tourism for San Diego is huge. After checking in that Friday, October 17th, we went to our room expecting to relax after a long drive, only to discover the a/c was not working. Because it was very hot, we called the front desk and spoke to the manager who said they would call maintenance to take a look. So we left the room again expecting to keep ourselves busy until the problem was fixed and the room cooled down. The manager said that he would change our rooms if needed. We came back and were told that the problem was a compressor/Freon issue and no one could come out until the next day. We said fine, but later he said another room was not available until the next day, meaning we had to spend the night in the room with no a/c. It was miserable!!! But we understand that things like this happen and since "he" mentioned a discount, we figured it was the best we could expect. The next day, we were moved to another room which was fine. The problem was that at the time of checkout, the manager reneged and would not give us the discount. He claimed "I moved you to another room." That may be true, but does any hotel charge the regular rate on a room with repair issues? We were charged the regular rate on a room that was not in guest condition!!!! It is a no brainer to know that a guest should not have to pay the same rate for a room with no a/c as a room with a/c – especially since “air conditioning” is clearly advertised on their sign and online. The man was not honest and any future guests should be wary of any promises made.Desired Settlement: We would have been happy with a discounted rate on that first night with no a/c, but because they treated us in less than an honorable manner, we would appreciate a refund of that first night.. It was $139 on our receipt for that Friday night, plus taxes. We are always willing to work with a business thats doing it's best to provide honest, considerate service, but when that is not the case, then we would openly say, we would never have booked a night in a hotel without a/c and so believe we are entitled to a refund. In addition to the lack of a discount, there were several times we called the front desk and no one was answering the phone. This complaint was shared by others who had been in the hotel, we discovered after the fact. Perhaps they simply didn't want to address the problems at hand.

Business

Response:

Dear Mr. [redacted],

Hi, I received your message from the Revdex.com and am very concerned that we did not follow through with our action to you as our valued guest. However, I did just refund your first night with tax for the total amount of $156.00. You should see this credit in your account within the next few business days. I certainly want you to know that we do care about each guest, and that something like this not normal. We certainly hope you will stay with us again, and that your final two nights with us were pleasurable. Again, I apologize for not taking care of this during your visit, and please know that it was an over site, and not something I was trying to avoid. Thank you again!

Sincerely,

[redacted], GM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,