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Pacific View Mall

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Pacific View Mall Reviews (1)

Review: I purchased a Mickey Mouse backpack from back to school on June 28, 2014. The next day June 29, the backpack zippers fell apart. I made sure to save my receipt and on June 31, 2014 I went back to get an exchange as the receipt was stamped stating " no refunds, exchange only" which I was completely fine with I only wanted on an exchange in the first place. So I talked the sales associate there and I showed him what happened to the zippers along with my receipt and he made a phone call to someone I don't know whom. And according to what the sales associate was told by the person he spoke to on the phone said I can't get a refund or exchange. Because they don't offer warranty on any backpack other than "Jansport". And if I do need an exchange I need to pay 10 dollars more. Which I refused, I feel I shouldn't have to pay more than what I was told in the first place. The male sales associate first said he can give me the number to whom helped us the first day we purchased the backpack so we can talk to her but she wasn't even a supervisor or a manager just a sales associate. Why should I have to be bounced around to get a hold of a manager? And I said no I would prefer to speak to a supervisor or manager of the business and after that the male sales associate refused to give us any phone number and declined to give me a reason as to why he couldn't give us any information or contact phone numbers of the people running this business. At the time when we purchased the backpack the sales associate named "[redacted]" did not state any policy other than a stamp stating "no refund exchanges only" and apparently according to the male associate he stated that whomever helped us on July 28 charged us wrong. The receipt has no detailed policy in regards to their product. I tried to get further assistance from the management office of the mall on July 31 but the office had closed already. At this point with having this experience with this business I want a refund for the full amount I paid at the time and I want this business to be properly educated about customer service and the importance of putting their customer satisfaction first and I would like for this business to be properly cited for taking advantage of people who make their business successful.Desired Settlement: I want a full refund.

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Description: PROPERTY MANAGEMENT

Address: 3301-1 East Main St., Ventura, California, United States, 93003

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