Sign in

Pacific World Corp

Sharing is caring! Have something to share about Pacific World Corp? Use RevDex to write a review
Reviews Pacific World Corp

Pacific World Corp Reviews (3)

This is a picture of the back of the product in question

Review: Purchased Fuse Gelnamel Starter Kit and one additional nail polish for Christmas from Walmart for my wife. According to ads and the FAQ posted on the Sensationail site (Fuse is a product line of Sensationail, which is made by Pacific World cosmetics)the product "lasts for up to 2 flawless weeks" and is "unlike polish that can easily peel or chip". Wife tried product a couple times and discovered polish lasted nowhere near 2 weeks, was chipping off after 1-2 days. She went online, watched tutorials, videos, FAQs, read and followed instructions to the letter, everything to make sure she was doing it right, even tried applying polish a number of ways, all with same result. Contacted [email protected] (email from the website) on 1/9/2014 at 11:50 PM EST saying I was unhappy with product and it did not perform as advertised and what would they do about it or could we ship Fuse Gelnamel starter kit to them and get credit towards the purchase of a higher-end starter kit. Received an email 1/10/14 at 7:23 AM EST from [redacted] at email [email protected] offering apologies and suggesting I return product to Walmart and providing me with $5 off coupon for better starter kit saying to contact at [email protected] or by phone with further questions. This is not an option however as Walmart wont take item back since its been used. Tried to explain this by replying to email received from rep ([email protected]) but got message that email could not be delivered. Tried 3 other times (1/10/14 at 2:12 PM, 2:14 PM and 9:22 PM EST) with same results. 1/10/2014 at 4:25 PM EST I sent the same message tried to before to [email protected] and did not get an undeliverable message, or any response from company. 1/15/2014 at 12:40 PM EST I spoke with India and asked for a supervisor, she said I would be contacted in 1 business day. No response. 1/20/14 spoke with [redacted], asked for supervisor, she said would mark as urgent. Still no response from company.Desired Settlement: I'd like for them to pay for us to ship the Fuse Gelnamel Kit and additional nail polish back to the company (since I can't return it to Walmart). In exchange for the return of this flawed product and because of the lack of assistance and communication, I would like for my wife to be compensated with a higher-end gel starter kit with at least 2 additional colors of her choosing (at no additional cost to us) for our time and effort in dealing with the company.

Business

Response:

I apologize for the delayed response from PWC. I will take care of this. There is no need to send the items purchased back to us. I can certainly send our SensatioNail kit with two additional colors. Please forward mailing address with the desired additional colors.

Regards,

Pacific World Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please advise [redacted] at Pacific World customer care that my wife would like the Raspberry Wine Starter Kit (item [redacted]) that includes Pro 3060 LED lamp, gel cleanser, gel primer, gel base & top cost, gel polish, lint free wipes, double-sided nail buffer, manicure stick and detailed instruction sheet. For the two additional colors, she would like "Spoiled Diva" (item [redacted]) and "Something Blue" (item [redacted]). These products may be sent to us at:

I will advise the Revdex.com once these items have been received.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In regards to complaint ID [redacted], could you please verify with the company (Fingers Edge) that my message regarding the resolution of this complaint has been received by them and kindly ask when the items discussed will ship out and if they could please provide tracking information for them once they do?

Thank you for your assistance,

###-###-####

Please advise [redacted] at Pacific World customer care that my wife would like the Raspberry Wine Starter Kit (item 71584) that includes Pro 3060 LED lamp, gel cleanser, gel primer, gel base & top cost, gel polish, lint free wipes, double-sided nail buffer, manicure stick and detailed instruction sheet. For the two additional colors, she would like "Spoiled Diva" (item 71715) and "Something Blue" (item 71730). These products may be sent to us at:

I will advise the Revdex.com once these items have been received.

Consumer

Response:

Claim # [redacted], which you wrote me was going to be marked as unresolved can now be marked as resolved. My complaint has now been satisfactorily resolved as [redacted] at Sensationails has followed through on her agreed upon end regarding compensation. Thank you for all your assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Cheap, ineffective productDesired Settlement: I don't recall how much I paid for the product I bought, but I would like some sort of ccompensation equal to cost of the one I have.

Consumer

Response:

This is a picture of the back of the product in question.

Check fields!

Write a review of Pacific World Corp

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Pacific World Corp Rating

Overall satisfaction rating

Description: Beauty Supplies & Equipment

Address: 8409 Kerns St #100, San Diego, California, United States, 92154

Phone:

Show more...

Web:

This website was reported to be associated with Pacific World Corp.



Add contact information for Pacific World Corp

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated