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Pack & Bianes Vision Care Optometry

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Reviews Pack & Bianes Vision Care Optometry

Pack & Bianes Vision Care Optometry Reviews (2)

This office and it's other office in Chula Vista is a complete disaster to work with. I came in and found a beautiful pair of glasses, the clerk said he could order them for me, they'd be in on the following Wednesday. I called on the whereabouts, they said they'd check and let me know. No call back. I called a 2nd time, they said they'd call and give me a call back. Nothing in return. I decided to walk in and they come up with a story that they were on back order, then another person said they were never ordered because they were already in a previous order. I waited for them to come in. Finally they called me and said they had a pair similar but a different color. I checked them out and settled for them. I told them to take care of the paperwork and I'd be back the next morning to pay for them. Came back and it was not complete. I had to wait another 20 mins for them to complete the process while I was already in a hurry. I told them they had very poor communication and no one knew what the other person was working on. They gave a $5 Starbucks card and apologized. I was happy a pair of glasses was ordered but I just needed to wait for them. They said 2 weeks, I'd receive a text or email. I was ok with that. I called today, 1 day short of being two weeks and the girl checked her system and said I should have received a text or email on Tuesday the 10th of November. I never received anything at all, again I had to call on the status of my order. I told her nothing was received. Her response was, well they're here for you to pick up. No apologies or maybe she could figure out why the electronic message system did not work! I will never refer anyone to this office or order from there again.

This office and it's other office in Chula Vista is a complete disaster to work with. I came in and found a beautiful pair of glasses, the clerk said he could order them for me, they'd be in on the following Wednesday. I called on the whereabouts, they said they'd check and let me know. No call back. I called a 2nd time, they said they'd call and give me a call back. Nothing in return. I decided to walk in and they come up with a story that they were on back order, then another person said they were never ordered because they were already in a previous order. I waited for them to come in. Finally they called me and said they had a pair similar but a different color. I checked them out and settled for them. I told them to take care of the paperwork and I'd be back the next morning to pay for them. Came back and it was not complete. I had to wait another 20 mins for them to complete the process while I was already in a hurry. I told them they had very poor communication and no one knew what the other person was working on. They gave a $5 Starbucks card and apologized. I was happy a pair of glasses was ordered but I just needed to wait for them. They said 2 weeks, I'd receive a text or email. I was ok with that. I called today, 1 day short of being two weeks and the girl checked her system and said I should have received a text or email on Tuesday the 10th of November. I never received anything at all, again I had to call on the status of my order. I told her nothing was received. Her response was, well they're here for you to pick up. No apologies or maybe she could figure out why the electronic message system did not work! I will never refer anyone to this office or order from there again.

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Description: Optometrists

Address: 890 Eastlake Pkwy #102, Chula Vista, California, United States, 91914

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