Pallet Machinery Group

Response for Revdex.com Case # ***
sans-serif;">Pallet Machinery Group has been in business for years and has worked with customers across the world brokering and representing new and used equipmentAll of our used equipment is sold “as is where is.” Our two most recent sales were to companies in Saudi Arabia and New Brunswick CanadaBoth companies took the time out of their schedule to visually inspect the machinery before purchasing
*** *** *** *** assembly machine in question was purchased by *** *** (The father) with *** *** *** from Pallet Machinery Group, who brokered it for another customer for a small commission, in December of through the help of our Salesman Jim R*** The Machine was sold “As is where is” with a disclaimer that is written on all of our invoicesWe always give our customers the opportunity to go see the machine themselves prior to purchasing*** did not feel the need to go see the machine and purchased it sight unseenSince, *** *** *** had never run this caliber of equipment before, our salesman encouraged *** to hire a technician who had been trained on this type machinery to aid in its installationWe supplied the customer with the name and number for one of the contract technicians whom we use who could help with training and installationOur technician said that they called and he gave them a price and time for when he could do the installationOur technician did not hear from them again even after calling back and leaving a message
The machine was sold for $32,which include Disassembly, Loading, Duty and Freight to the customer’s locationA new machine of this kind costs around $180,
This Machine was making pallets up to the day they disassembled and shipped it from the seller’s locationThe machine was prepped for shipping by performing disassembly, which entails disconnecting and labeling wires, air push fittings and hydraulic hosesHydraulic tanks were also drained prior to shipping
The machine and its parts arrived at *** *** ***’ location in December of
We heard nothing more from the customer until they contacted us months later in July of which is when they said that they finally got around to installing the machineWe had assumed the machine was runningWe gave them the name and number of the seller per their request
After being contacted by *** *** *** again in July, we spoke with original seller to be sure that his people had properly disassembled the machineHe assured us that they did not cut anything and had labeled all wires that had to be disconnected for shippingHe did say, that when he spoke with the *** *** *** technician, he could tell that they did not have the experience or knowledge to be installing this machine by themselves and suggested, as we did, for them to hire a technician who was trained on this type of machinery
We told *** *** *** that we could try to resell this for them since we had only brokered this machine to begin withAs it was sold to them with no warranty, we could not refund their moneyWe asked for several pictures of the entire machine and its current condition so that we could describe it appropriately to prospective customersWe did not receive any pictures and they stopped calling and emailing
In August, *** called onceThis is when we found out that he had some sort of memory disorderHe called our office several times obviously confusing us for another business whom he was supposed to meet that week in Pennsylvania to see another piece of machinery
Mid-September of *** Fiorello (The Son) Called demanding we return their money and threatened us saying that he would run defamatory ads in our industry’s magazines and slander our name on the internetWhen asked if they had ever contacted our recommended technician, he said they had but didn’t say anything more
On September 28th, *** Wine Called *** Fiorello back and discussed with him that we would certainly aid in helping them get this machine up and running though this was not part of the agreement in which the equipment was stated as sold “as is where is” with no warranty of any kind
During the week of September 28th *** also spoke with David, *** and BobBoth *** and Bob admitted that *** had purchased machines in December that he should not have purchased and this Champion was one of those machines*** spoke with *** days in a rowThe second day *** did not even remember talking with *** at all the day before but he was able to threaten him again
During the week of September 28th, *** had a nice conversation with Bob (whom we believe is the manager for *** *** ***) who confirmed that *** *** had been confusing us with another company that was trying to sell a similar machine that was rebuilt*** volunteered to help trouble shoot the machine with one of our technicians whom had training on this type of machinery in order to determine what was wrong with the machine and what solution we could come toOur technician called Bob and gave him some items to check onNeither he, nor we, heard back from anyone with the results of the testsSo, we assumed that they may have got the machine up and running
We are willing to trouble shoot this machine via the telephone and aid the customer in selling the machine but now we have to work with a machine that has been installed by an untrained worker and has had some $6,worth of unknown electrical work done to itAll this is being blamed on a machine that was running when it left the sellers operation
On October 5th *** called back again to talk to someone and he also said that he did not remember speaking with *** the prior week, though they spoke on more than one occasionHe threatened us again saying that he would call our Attorney General and report us to the Revdex.com
Monday October 19th *** called and threatened us again
To show you how this situation has been from day one, yesterday October 26th *** called us again asking if we had a random width random length saw line available to purchaseAfter that conversation, he called back more times that day explaining his same need for a random length random width saw lineIf he is so dissatisfied with our company to come to the point of threatening us, then why is he calling us for more equipment to purchase? Or is this another occasion of memory loss/confusion as described in paragraphs and above as he did not show any signs of remembering talking to us before
Our offer still stands to provide over the telephone support to aid in getting the machine up and running

Response for Revdex.com Case # [redacted] Pallet Machinery Group has been in business for 20 years and has worked with customers across the world brokering and representing new and used equipment. All of our used equipment is sold “as is where is.” Our two most recent sales were to companies in Saudi...

Arabia and New Brunswick Canada. Both companies took the time out of their schedule to visually inspect the machinery before purchasing. [redacted] assembly machine in question was purchased by [redacted] (The father) with [redacted] from Pallet Machinery Group, who brokered it for another customer for a small commission, in December of 2014 through the help of our Salesman Jim R[redacted] The Machine was sold “As is where is” with a disclaimer that is written on all of our invoices. We always give our customers the opportunity to go see the machine themselves prior to purchasing. [redacted] did not feel the need to go see the machine and purchased it sight unseen. Since, [redacted] had never run this caliber of equipment before, our salesman encouraged [redacted] to hire a technician who had been trained on this type machinery to aid in its installation. We supplied the customer with the name and number for one of the contract technicians whom we use who could help with training and installation. Our technician said that they called and he gave them a price and time for when he could do the installation. Our technician did not hear from them again even after calling back and leaving a message. The machine was sold for $32,000 which include Disassembly, Loading, Duty and Freight to the customer’s location. A new machine of this kind costs around $180,000. This Machine was making pallets up to the day they disassembled and shipped it from the seller’s location. The machine was prepped for shipping by performing normal disassembly, which entails disconnecting and labeling wires, air push fittings and hydraulic hoses. Hydraulic tanks were also drained prior to shipping. The machine and its parts arrived at [redacted]’ location in December of 2014. We heard nothing more from the customer until they contacted us 7 months later in July of 2015 which is when they said that they finally got around to installing the machine. We had assumed the machine was running. We gave them the name and number of the seller per their request. After being contacted by [redacted] again in July, we spoke with original seller to be sure that his people had properly disassembled the machine. He assured us that they did not cut anything and had labeled all wires that had to be disconnected for shipping. He did say, that when he spoke with the [redacted] technician, he could tell that they did not have the experience or knowledge to be installing this machine by themselves and suggested, as we did, for them to hire a technician who was trained on this type of machinery. We told [redacted] that we could try to resell this for them since we had only brokered this machine to begin with. As it was sold to them with no warranty, we could not refund their money. We asked for several pictures of the entire machine and its current condition so that we could describe it appropriately to prospective customers. We did not receive any pictures and they stopped calling and emailing. In August, [redacted] called once. This is when we found out that he had some sort of memory disorder. He called our office several times obviously confusing us for another business whom he was supposed to meet that week in Pennsylvania to see another piece of machinery. Mid-September of 2015 [redacted] Fiorello (The Son) Called demanding we return their money and threatened us saying that he would run defamatory ads in our industry’s magazines and slander our name on the internet. When asked if they had ever contacted our recommended technician, he said they had but didn’t say anything more. On September 28th, [redacted] Wine Called [redacted] Fiorello back and discussed with him that we would certainly aid in helping them get this machine up and running though this was not part of the agreement in which the equipment was stated as sold “as is where is” with no warranty of any kind. During the week of September 28th [redacted] also spoke with David, [redacted] and Bob. Both [redacted] and Bob admitted that [redacted] had purchased 3 machines in December 2014 that he should not have purchased and this Champion was one of those machines. [redacted] spoke with [redacted] 2 days in a row. The second day [redacted] did not even remember talking with [redacted] at all the day before but he was able to threaten him again. During the week of September 28th, [redacted] had a nice conversation with Bob (whom we believe is the manager for [redacted]) who confirmed that [redacted] had been confusing us with another company that was trying to sell a similar machine that was rebuilt. [redacted] volunteered to help trouble shoot the machine with one of our technicians whom had training on this type of machinery in order to determine what was wrong with the machine and what solution we could come to. Our technician called Bob and gave him some items to check on. Neither he, nor we, heard back from anyone with the results of the tests. So, we assumed that they may have got the machine up and running. We are willing to trouble shoot this machine via the telephone and aid the customer in selling the machine but now we have to work with a machine that has been installed by an untrained worker and has had some $6,000.00 worth of unknown electrical work done to it. All this is being blamed on a machine that was running when it left the sellers operation. On October 5th [redacted] called back again to talk to someone and he also said that he did not remember speaking with [redacted] the prior week, though they spoke on more than one occasion. He threatened us again saying that he would call our Attorney General and report us to the Revdex.com. Monday October 19th [redacted] called and threatened us again. To show you how this situation has been from day one, yesterday October 26th [redacted] called us again asking if we had a random width random length saw line available to purchase. After that conversation, he called back 2 more times that day explaining his same need for a random length random width saw line. If he is so dissatisfied with our company to come to the point of threatening us, then why is he calling us for more equipment to purchase? Or is this another occasion of memory loss/confusion as described in paragraphs 9 and 13 above as he did not show any signs of remembering talking to us before. Our offer still stands to provide over the telephone support to aid in getting the machine up and running.

Review: In December 2014, my business, [redacted]., purchased a used nailing machine from Pallet Machinery Group in Virginia. The price on the machine (Viking) was $32,000. It is now October of the following year, and we have yet to get the machine running. It arrived in parts (which was expected with shipping), however, many of the needed components were missing. Hoses were cut, the computerized electronics in the control panel were bad, all while Pallet Machinery Group (PMG) were supposed to provide service and expertise to get the machine running for us. I have had numerous conversations with a [redacted] W[redacted], who flat-out refuses to take the machine back, will not send a technician to our location to help us, and keeps saying "as-is". When I pay over $30,000 for a piece of machinery, I expect it to work. We have been more than patient with the machine, calling in several technicians (at our expense) to help. None has succeeded, and one said that the machine was "junk and good for parts only"We have also looked to sell the machine, with a heavily discounted price. I gave [redacted] W[redacted] three different scenarios to resolve this dispute 1) buy the nailer back from us 2) let us sell the machine for what it is currently worth and have PMG pay Slats & Nails the difference, or 3) send a technician to our location to put the machine in the working order we expected in the first place. I have been met with a shrug of the shoulders type attitude, as in "sorry about your luck". This has been more than infuriating to myself and the employees that are supposed to be using this machine daily.Thank you for hearing my complaint. We need your help.Desired Settlement: As I am getting no satisfaction as far as technical help from PMG, and cannot sell a machine with so many issues, I believe the fair, responsible thing for PMG to do is pay back our company the $32,000 and pick up their machine.

Business

Response:

Response for Revdex.com Case # [redacted] Pallet Machinery Group has been in business for 20 years and has worked with customers across the world brokering and representing new and used equipment. All of our used equipment is sold “as is where is.” Our two most recent sales were to companies in Saudi Arabia and New Brunswick Canada. Both companies took the time out of their schedule to visually inspect the machinery before purchasing. [redacted] assembly machine in question was purchased by [redacted] (The father) with [redacted] from Pallet Machinery Group, who brokered it for another customer for a small commission, in December of 2014 through the help of our Salesman Jim R[redacted] The Machine was sold “As is where is” with a disclaimer that is written on all of our invoices. We always give our customers the opportunity to go see the machine themselves prior to purchasing. [redacted] did not feel the need to go see the machine and purchased it sight unseen. Since, [redacted] had never run this caliber of equipment before, our salesman encouraged [redacted] to hire a technician who had been trained on this type machinery to aid in its installation. We supplied the customer with the name and number for one of the contract technicians whom we use who could help with training and installation. Our technician said that they called and he gave them a price and time for when he could do the installation. Our technician did not hear from them again even after calling back and leaving a message. The machine was sold for $32,000 which include Disassembly, Loading, Duty and Freight to the customer’s location. A new machine of this kind costs around $180,000. This Machine was making pallets up to the day they disassembled and shipped it from the seller’s location. The machine was prepped for shipping by performing normal disassembly, which entails disconnecting and labeling wires, air push fittings and hydraulic hoses. Hydraulic tanks were also drained prior to shipping. The machine and its parts arrived at [redacted]’ location in December of 2014. We heard nothing more from the customer until they contacted us 7 months later in July of 2015 which is when they said that they finally got around to installing the machine. We had assumed the machine was running. We gave them the name and number of the seller per their request. After being contacted by [redacted] again in July, we spoke with original seller to be sure that his people had properly disassembled the machine. He assured us that they did not cut anything and had labeled all wires that had to be disconnected for shipping. He did say, that when he spoke with the [redacted] technician, he could tell that they did not have the experience or knowledge to be installing this machine by themselves and suggested, as we did, for them to hire a technician who was trained on this type of machinery. We told [redacted] that we could try to resell this for them since we had only brokered this machine to begin with. As it was sold to them with no warranty, we could not refund their money. We asked for several pictures of the entire machine and its current condition so that we could describe it appropriately to prospective customers. We did not receive any pictures and they stopped calling and emailing. In August, [redacted] called once. This is when we found out that he had some sort of memory disorder. He called our office several times obviously confusing us for another business whom he was supposed to meet that week in Pennsylvania to see another piece of machinery. Mid-September of 2015 [redacted] Fiorello (The Son) Called demanding we return their money and threatened us saying that he would run defamatory ads in our industry’s magazines and slander our name on the internet. When asked if they had ever contacted our recommended technician, he said they had but didn’t say anything more. On September 28th, [redacted] Wine Called [redacted] Fiorello back and discussed with him that we would certainly aid in helping them get this machine up and running though this was not part of the agreement in which the equipment was stated as sold “as is where is” with no warranty of any kind. During the week of September 28th [redacted] also spoke with David, [redacted] and Bob. Both [redacted] and Bob admitted that [redacted] had purchased 3 machines in December 2014 that he should not have purchased and this Champion was one of those machines. [redacted] spoke with [redacted] 2 days in a row. The second day [redacted] did not even remember talking with [redacted] at all the day before but he was able to threaten him again. During the week of September 28th, [redacted] had a nice conversation with Bob (whom we believe is the manager for [redacted]) who confirmed that [redacted] had been confusing us with another company that was trying to sell a similar machine that was rebuilt. [redacted] volunteered to help trouble shoot the machine with one of our technicians whom had training on this type of machinery in order to determine what was wrong with the machine and what solution we could come to. Our technician called Bob and gave him some items to check on. Neither he, nor we, heard back from anyone with the results of the tests. So, we assumed that they may have got the machine up and running. We are willing to trouble shoot this machine via the telephone and aid the customer in selling the machine but now we have to work with a machine that has been installed by an untrained worker and has had some $6,000.00 worth of unknown electrical work done to it. All this is being blamed on a machine that was running when it left the sellers operation. On October 5th [redacted] called back again to talk to someone and he also said that he did not remember speaking with [redacted] the prior week, though they spoke on more than one occasion. He threatened us again saying that he would call our Attorney General and report us to the Revdex.com. Monday October 19th [redacted] called and threatened us again. To show you how this situation has been from day one, yesterday October 26th [redacted] called us again asking if we had a random width random length saw line available to purchase. After that conversation, he called back 2 more times that day explaining his same need for a random length random width saw line. If he is so dissatisfied with our company to come to the point of threatening us, then why is he calling us for more equipment to purchase? Or is this another occasion of memory loss/confusion as described in paragraphs 9 and 13 above as he did not show any signs of remembering talking to us before. Our offer still stands to provide over the telephone support to aid in getting the machine up and running.