PALMco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 
 
To whom it may concern;
This issue still has not been resolved. They are still charging my Pepco & Washington Gas account as if they are my provider and I have requested that they no longer be my provider and they are still over charging my account with extremely high prices on my utilities. I should not have to keep dealing with this company I have requested more than one time for them to not be my provider because I do have a local company that I feel more comfortable with. This is out of control with how they are doing business.
If someone could please look into this matter again I would greatly appreciate it. Thank You.
Sincerely,
[redacted] 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]   RESULTS In response to this complaint, we spoke with [redacted] on 5/**/2016. We attempted to further address [redacted] concerns, but [redacted] ended the call...

before we could assist him. We attempted to contact [redacted] multiple times thereafter, but were only able to leave a message. It appears that [redacted] is not willing to work towards reaching an amicable resolution to this matter. However, we are still willing to come to an amicable resolution to this matter should [redacted] contact our office.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted] gas account was enrolled in PALMco’s service on 7/**/2015, upon completion of a supply agreement by his co-tenant, Sandra Morgan. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted] gas account on 10/*/2015.   After receiving PALMco’s service for over six months, on 4/18/2016 we spoke with [redacted] for the first time in regards to his account. We advised [redacted] that as a courtesy, we could review his account for a potential credit, and would call him back after our review. Upon review, we were prepared to offer [redacted] a courtesy credit in the amount of $75.32 toward his account for the billing cycles of 2/*/2016 – 4/**/2016. We attempted to reach back out to [redacted] multiple times on 4/**/2016 in regards to our review, but were only able to leave messages.   On 4/**/2016, we spoke with [redacted] in regards to his account. We offered [redacted] the courtesy credit of $75.32, which would be applied to his account. We also reminded [redacted] that his gas account was enrolled in PALMco’s service on 7/**/2015, upon completion of a supply agreement by his co-tenant, Sandra Morgan, which [redacted] did not dispute. [redacted] proceeded to request the cancellation of his account. This request was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to his utility, [redacted], to determine a service end date. Per the determination of [redacted], PALMco is scheduled to stop servicing [redacted] account on 6/*/2016.   Contrary to this complaint, PALMco does not scam or take advantage of its customers. Ms. Morgan agreed to a variable rate with no guarantee of savings when she enrolled [redacted] account in PALMco’s service. Upon signing the supply agreement, Ms. Morgan indicated she had the proper authority to enroll [redacted] account, identifying herself as the co-tenant at the residence. [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   We apologize to [redacted] for any inconvenience he may have experienced due to the increase in his bills. PALMco values all of our customers and we do our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you.     [redacted]   This message contains confidential information intended only for the addressee(s) named above. If you are not the named addressee, you should not disseminate or copy this e-mail. Please notify the sender immediately by e-mail if you have received this email by mistake, and please delete this e-mail from your system. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While Antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No liability is accepted for any consequences arising from this email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello Revdex.com,
 
0pt;">Regarding case [redacted]; [redacted]
 
RESULTS
In response to this complaint, we spoke to [redacted] on 4/*/2014. As a show of good faith, we offered a final review on [redacted]’s electric account for a potential courtesy credit. Upon review, we offered an additional courtesy credit of $392.01 for the billing cycles of 12/**/2014 – 2/**/2014, which will be sent as a check. [redacted] was satisfied and ended the call.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric was enrolled in PALMco’s service on 3/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 4/**/2013.
 
After receiving PALMco’s electric service for ten months, on 2/**/2014, we spoke to [redacted] in regards to his electric account. We advised [redacted] that PALMco has no contract or cancellation fees and offers a variable rate with no guarantee of savings. [redacted] requested the cancellation of his electric account, which was processed promptly and without penalty. We advised [redacted] on the cancellation process. [redacted] understood and ended the call.
 
On 3/**/2014, [redacted] sent us an e-mail after business hours. We attempted to contact [redacted] but were only able to leave messages.
 
On 3/**/2014, [redacted] called in regards to his bill. We advised [redacted] that he agreed to variable rates with no guarantee of savings. We informed [redacted] that per the determination of BGE, his electric account was about to end on 3/**/2014. As a show of good faith, we offered to review [redacted]’s electric account for any potential courtesy credits. Upon review, we offered [redacted] a courtesy credit of $253.84 for the billing cycle of 12/**/2013 – 2/**/2014, which was sent as a check. [redacted] accepted the offer, thanked us and ended the call.
 
On 3/**/2014, [redacted] sent us an e-mail after business hours. Shortly afterwards, we spoke to [redacted] in regards to his account. We told [redacted] about the increase of costs caused by the arctic winter weather, and, unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. [redacted] understood and ended the call.
 
On 3/**/2014, [redacted] sent us an e-mail after business hours. Shortly afterwards, we spoke to [redacted] to his account. As a show of good faith, we offered to re-review [redacted]’s electric account for any additional potential courtesy credit. Upon review, we offered [redacted] a courtesy credit of $201.60 for the billing cycle of 2/**/2014 – 3/**/2014. [redacted] was satisfied, thanked us and ended the call.
 
Contrary to [redacted]’s complaint, neither PALMco nor our representatives mislead nor scam customers. PALMco values all of its customers. In addition to seeing the terms of PALMco’s service when initially signing our agreement, [redacted] was sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.
 
Please let us know if the Revdex.com would like any further information. 
 
Thank you.
 
Compliance
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
 
[redacted]   RESULTS In response to this complaint, we spoke with [redacted] on 2/*/2016. We advised [redacted] of her service end dates with PALMco. We further advised [redacted]...

[redacted] of the $172.89 courtesy credit issued towards her accounts, and advised her we remain willing to review her final bill, should she be unhappy with it. As an extended courtesy, we offered [redacted] a $25.00 Restaurant.com Gift Card, which would be sent via mail. [redacted] stated she was satisfied, thanked us, and the call was ended.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted]’s gas and electric accounts were enrolled in PALMco’s service on 4/27/2015 by his wife, [redacted], upon completion of a TPV recording. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s gas and electric accounts on 6/*/2015 and 6/**/2015, respectively.   After receiving PALMco’s service for over seven months, on 1/**/2016 we spoke with [redacted] for the first time in regards to her account. We advised [redacted] that she agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a TPV recording. [redacted] requested the cancellation of her accounts. This request was processed promptly and without penalty. We advised [redacted] on the cancellation process and that it’s up to [redacted]’s utilities, [redacted] and [redacted], to determine her service end dates. As a courtesy, we offered to review [redacted]’s accounts for a potential credit. Upon review, we offered [redacted] a courtesy credit in the amount of $15.64 towards her gas account for the billing cycle of 12/*/2015 – 1/*/2016 and $53.27 towards her electric account for the billing cycle of 12/**/2015 – 1/**/2016, for a combined total courtesy credit of $68.91, to be applied to the supply portion of the bill. In addition, we offered to review [redacted]’s final bill, should she be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended. Per the determination of [redacted] and PEPCO, PALMco will stop servicing [redacted]’s gas and electric accounts on 2/**/2016 and 2/*/2016, respectively.   On 1/**/2016, in response to an email we received, we reached out to [redacted] and [redacted] to see if we could better assist them in their concerns. We spoke with [redacted] and offered to re-review his account for an additional courtesy credit. Upon review, we voided out the previously offered courtesy credit of $68.91 from 1/**/2016, and offered [redacted] a courtesy credit of $144.61 towards his electric account for the billing cycles 11/**/2015 – 1/**/2016 and $28.28 towards his gas account for the billing cycles 10/**/2015 – 1/4/2016, for a combined total courtesy credit of $172.89, to be applied to the supply portion of the bill. In addition, we advised [redacted] that we are willing to review his final bill, should he be unhappy with it. [redacted] accepted the offer, thanked us, and the call was ended.   [redacted] and [redacted] agreed to a variable rate with no guarantee of savings when [redacted] enrolled in PALMco’s service upon completion of a TPV recording. [redacted] and [redacted] were sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   We apologize to [redacted] and [redacted] for any inconvenience they may have experienced due to the increases in their bills. PALMco values all of our customers and we do our best to provide quality service.   Please let us know if the Revdex.com would like any further information.   Thank you.   [redacted]

Regarding case # [redacted]; [redacted]
 
RESULT
In response to this complaint, we attempted to contact [redacted] on 4/*/2014, 04/**/2014 and 4/*/2014, but were only able to leave messages. We...

will continue to reach out to [redacted] until an amicable resolution is reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 04/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 06/**/2013 and his gas account on 07/**/2013.
 
After receiving PALMco’s service for one month, on 07/**/2013 we received a call from [redacted] in regards to his bill. We informed [redacted] that for the bill in question, he received an introductory rate, which was lower than that of his utility. We also informed him that he has enrolled his accounts under our budget billing program. [redacted] understood and the call was ended.
 
On 01/**/2014, we received an inbound cancellation request from [redacted]’s utility, which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account stopped receiving PALMco’s service on 02/**/2014 and his gas account stopped receiving PALMco’s service on 03/**/2014.
 
On 02/**/2014, we spoke to [redacted] in regards to his accounts. We informed [redacted], per the determination of [redacted], his electric account stopped receiving PALMco’s service on 02/**/2014 and his gas account was scheduled to stop receiving PALMco’s service on 03/**/2014. We also informed him that his accounts have been on our budget billing program and when he cancelled his service, he activated his settle up for his accounts. As a courtesy, we offered to review his accounts for a potential courtesy credit. Upon review, we extended a courtesy credit of $128.03, $17.82 towards his electric account and $110.21 towards his gas account for the billing cycle 01/**/2014- 02/**/2014. We advised [redacted] that he would receive this credit in the form of a check. [redacted] seemed satisfied, thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Palmco is Price Gouging charge over 3 times the average rate in an extremely cold weather. I am not pleased with there response.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted]...

[redacted]
 
RESULTS
In response to this complaint, we spoke with [redacted]’s daughter, on 3/**/2014 regarding the account. We reminded [redacted] of [redacted]’s valid signed agreement, which stated the fact that rates are variable and savings are not guaranteed. We reminded [redacted] that per the determination of [redacted], her electric account will end service with PALMco on 3/**/2014 and her gas account on 5/**/2014. We offered to re-review [redacted]’s account, upon review we offered [redacted] a credit of $49.33 on the electric account for billing cycle 1/**/2014-2/**/2014 and $118.42 on the gas account for the billing cycles of 12/**/2014-2/**/2014, for a total of $167.75, which will be mailed in the form of a check. This will void out previous credit of $65.10 given on 3/**/2014. We also offered to review [redacted]’s final bills should he be unhappy with it. [redacted] seemed satisfied with this resolution, thanked us, and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 7/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding his enrollment with PALMco, including the fact that rates are variable and savings are not guaranteed. PALMco began servicing, [redacted]’s electric account on 9/**/2013 and his gas account on 10/**/2013.
 
After receiving PALMco service for over six months, on 03/*/2014, we received an inbound cancellation request from [redacted]’s [redacted], which was processed promptly and without penalty. Per the determination of [redacted], [redacted]’s electric account will stop receiving PALMco’s service on 03/**/2014 and his gas on 5/**/2014.
 
On 3/**/2014, we spoke with [redacted]’s daughter, regarding the account. We reminded [redacted] that her father had signed up for a variable rate with no guarantee of savings. We advised [redacted] that per the determination of [redacted]’s electric account will stop receiving PALMco’s service on 03/**/2014 and his gas on 5/**/2014. We advised [redacted] that PALMco has no contract or cancellation fees. As a courtesy, we offered to review [redacted]’s account for a potential courtesy credit. Upon review, we offered [redacted] a credit of $29.45 on the electric account and $35.65 on the gas account for billing cycle 1/**/2014-2/**/2014. [redacted] requested to speak with a supervisor. We informed [redacted] that a [redacted] was currently unavailable and will call her back in the order in which it was received. [redacted] acknowledged and ended the call. Shortly thereafter, on 3/**/2014, prior to this complaint, our resolution [redacted] tried to contact [redacted], but we were only able to leave a message.
 
Contrary to [redacted]’s complaint, PALMco values all our customers, and we do not take advantage of senior citizens, or anyone for that matter, nor do we know the age, nationality, nor gender of anyone before we solicit them.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Hello [redacted] and the Revdex.com,
 
Regarding case [redacted]; [redacted]
 
 
In response to this rebuttal, we spoke to [redacted] on 4/**/2014. We advised [redacted] that per the determination of [redacted], her electric account is scheduled to end on 4/**/2014 and her gas account is scheduled to end on 6/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $235.41 for the billing cycles of 12/**/2013 – 3/**/2014 towards her electric account and a credit of $32.65 for the billing cycles of 1/**/2014 – 3/**/2014. This makes a total credit of $268.41, which will be mailed in the form of a check. As an extended courtesy, we advised [redacted] to contact us for a review of her final bill should she be unhappy with it. [redacted] accepted the offer, thanked us and the call was ended.
 
Please let us know if the Revdex.com would like any further information.
 
Thank you.

Hello [redacted] and the [redacted],
 
Regarding case [redacted]
 
RESULTS
In response to this complaint, we spoke to [redacted] on 4/**/2014. We advised [redacted] that per the determination of PSEG, [redacted]’s electric account ended on 4/**/2014 and his gas account is scheduled to end on 5/**/2014. As a courtesy, we offered to review [redacted]’s account for a potential credit. Upon review, we offered [redacted] a credit of $21.57 toward their electric account and a credit of $70.63 toward their gas account for the billing cycles of 3/**/2014 – 4/**/2014. This makes a total credit of $92.20, which will be mailed in the form of a check. [redacted] accepted the offer, thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted]’s electric and gas accounts were enrolled in PALMco’s service on 8/**/2013. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding his enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2013 and his gas account on 10/**/2013.
 
After receiving PALMco service for over five months, for the first time, we received an email from [redacted] on 3/10/2014 regarding their account. Shortly thereafter, we attempted to contact [redacted] on 3/**/2014 but were only able to leave messages.
 
On 3/**/2014, we received an inbound cancellation request for the [redacted] accounts. Per the determination of PSEG, [redacted]’s electric account ended on 4/**/2014 and his gas account is scheduled to end on 5/**/2014.
 
Contrary to this complaint, PALMco does not increase prices upon a customer’s cancellation request, as [redacted] alleges. Unfortunately, recent winter conditions caused price fluctuations that were severe and out of the control of PALMco. PALMco values all of our customers and do our best to provide quality service.
 
PALMco strives to assist our customers in a timely manner. Recently, PALMco’s customer service department has been receiving a higher than normal volume of calls. We apologize if our hold times were of any inconvenience to [redacted]. We hold customer satisfaction in the highest regards and do our best to satisfy any customer concern politely and efficiently.
 
Please let us know if the [redacted] would like any further information.
 
Thank you.
 
 
[redacted]
[redacted]

[redacted]


 
[redacted]

Regarding case [redacted]
RESULT
In response to this complaint, we spoke to [redacted] on 5/**/2013. We reminded [redacted] that she signed up for a variable rate with no...

guarantee of savings. We advised [redacted] that per the determination of [redacted], her account is scheduled to stop receiving PALMco’s service on 7/*/2014. As a courtesy, we offered to review [redacted]’s account for a courtesy credit, which would be in addition to the credit she received on 5/*/2014 in the amount of $301.15. Upon review, we issued [redacted] a courtesy credit in the amount of $333.46 towards her account for the billing cycles of 1/**/2014-4/**/2014, which will be mailed in the form of a check. As an extended courtesy, we offered to review [redacted]’s next bill. [redacted] was satisfied, thanked us and the call was ended.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] enrolled her account in PALMco’s service on 10/**/2011. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s account on 1/*/2012.
 
After receiving PALMco’s service for almost two and a half years, on 5/*/2014, we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. [redacted] requested the cancelation of her account, which was processed promptly and without penalty. We explained the cancelation process and advised [redacted] that it is per the determination of [redacted], to schedule an end date. As a courtesy, we offered to review [redacted]s account for a courtesy credit. Upon review, we issued [redacted] a courtesy credit in the amount of $301.15 towards her account for the billing cycles of 1/*/2014-4/*/2014, which will be posted to her account. [redacted] understood and ended the call. Per the determination of [redacted]’s account is scheduled to stop receiving PALMco’s service on 7/*/2014.
 
We apologize if [redacted] was not pleased with the increase of costs caused by the arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco.
 
Please let us know if the Revdex.com like any further information
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ I did not receive yet $151.83. I will be satisfactory after I receive money, and only then the matter will be resolved.]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I spoke with Palmco on 12/**/2016 ([redacted]) and came to an agreement of amount of payment of $700.00 for the difference in payment from April 2015 to Nov 2016.  I did not have 2015 bills so I was not able to estimate the amount that was paid. About $540 was from Jan 2016 to Oct 2016.  They told me that they will send me a check in the amount of $700.00.   It was very upsetting every time I spoke with Palmco.  The reason for me being upset is that they keep telling me that I agree and I did not.  Just want this to be over.

RESULTS In response to this complaint, we spoke with [redacted] on 03/**/2016. We apologized for any inconvenience caused. As an additional courtesy, although not customary for cancelled accounts, we offered to review [redacted]’ electric account for another courtesy credit,...

in addition to the courtesy credit of $46.16 previously extended on 02/**/2016. Upon review, we extended [redacted] an additional courtesy credit of $89.06 towards her account for the billing period 12/**/2015 – 02/**/2016, to be sent in the form of a check. Altogether, we extended [redacted] a combined courtesy credit of $135.22 towards her account. [redacted] was also advised to contact our customer service line for a review of her final bill, should she be unhappy with it. [redacted] thanked us and the call was ended.   BACKGROUND INFORMATION Prior to filing this complaint, [redacted] enrolled her electric account in PALMco’s service on 06/**/2015, upon completion of a supply agreement. Shortly thereafter, a welcome packet was sent to [redacted] which included all the necessary information regarding her enrollment with PALMco, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’ electric account on 07/**/2015.   On 08/**/2015, after receiving PALMco’s service for approximately one month, [redacted] contacted our customer service line in regards to her account. [redacted] was reminded that her account was enrolled in PALMco’s service upon receipt of a supply agreement completed by her. [redacted] had questions about her bill, however, PALMco did not issue [redacted] a bill since she didn’t complete a billing cycle as yet. [redacted] was advised to contact her utility, [redacted]. During our conversation with [redacted], the call was lost, we attempted to reconnect with [redacted] but were only able to leave messages. PALMco continued to service [redacted]’ electric account.   On 09/**/2015, 11/**/2015 and 01/**/2016, we sent [redacted] $25 Restaurant.com Gift Cards as part of a promotion selected at the time of enrollment, for a total value of $75 in Gift Cards.   On 02/10/2016, [redacted] contacted our customer service line in regards to her account. [redacted] was reminded that she enrolled her account in PALMco’s service at a variable rate with no guarantee of savings. As a courtesy, we offered to review [redacted]’ electric account for a potential courtesy credit. Upon review, we extended [redacted] a total courtesy credit in the amount of $46.16 for the billing cycle 01/07/2016 – 02/**/2016. [redacted] was advised that this courtesy credit would be applied to the supply portion of her account. [redacted] accepted our offer, thanked us and the call was ended.   On 02/**/2016, [redacted] contacted our customer service line and requested her account be cancelled. This request was processed promptly and without penalty. [redacted] was advised that it’s up to her utility, [redacted], to determine her service end date. [redacted] understood, thanked us and the call was ended. Per the determination of [redacted], PALMco stopped servicing [redacted]’ electric account on 03/**/2016.   Contrary to this complaint, [redacted] agreed to a variable rate with no guarantee of savings when she enrolled in PALMco’s service upon completion of a supply agreement on 06/**/2015. [redacted] was also sent all of the necessary information regarding PALMco’s supply following enrollment in our service. PALMco informs customers that they have enrolled in a variable rate plan with no guarantee of savings. All of this information is included in the welcome packet sent to customers shortly after enrollment.   We apologize to [redacted] for any inconvenience she may have experienced due to the increases in her bills. PALMco values all of our customers and we do our best to provide quality service. The behavior alleged in [redacted]’s complaint is 100% against PALMco policy and training.  All of our representatives are required to wear the PALMco-issued uniform which includes a hat, shirt, lanyard and badge while soliciting.   Please let us know if the Revdex.com would like any further information.   Thank you.

REBUTTAL In response to this rebuttal, we spoke with [redacted] 03/**/2016.  We advised [redacted] that the check for $151.83 was processed and sent out on 03/**/2016. We encouraged [redacted] to contact our customer service office once he has received the check so we can notate his account and confirm that he received the check. [redacted] thanked us and the call was ended.   Please let us know if the Revdex.com would like any further information.   Thank you.

Regarding case [redacted]; [redacted]
 
RESULT
In response to this complaint, we attempted to make contact with [redacted] on 5/**/2014 and 5/**/2014, but were only able to leave messages. We will continue to reach out to [redacted] until an amicable resolution is reached.
 
BACKGROUND INFORMATION
Prior to filing this complaint, [redacted] enrolled her gas and electric accounts in PALMco’s service on 9/**/2012. Shortly thereafter, a welcome packet was sent to [redacted] that included all the necessary information regarding her enrollment, including the fact rates are variable and savings are not guaranteed. PALMco began servicing [redacted]’s electric account on 10/**/2012, and her gas account on 11/**/2012.
 
After receiving PALMco’s service for a year and two months, on 1/**/2014, we received an inbound cancelation request for [redacted]’s gas and electric accounts, which was processed promptly and without penalty. Per the determination of PSE&G, [redacted]’s electric account stopped receiving PALMco’s service on 2/**/2014, and her gas account on 3/**/2014.
 
On 3/**/2014 we received a call from [redacted] regarding her account. We reminded [redacted] that PALMco has no contract or cancelation fees, and that rates are variable and savings are not guaranteed. We explained the cancelation process and advised [redacted] that per the determination of PSE&G, her electric account stopped receiving PALMco’s service on 2/**/2014, and her gas account is scheduled to stop receiving PALMco’s service on 3/**/2014. As a courtesy we offered to review [redacted]’s account for a courtesy credit. Upon review, we issued [redacted] a credit in the amount of $66.14 towards her gas account for the billing cycles of 12/**/2013-2/**/2014, which was to be applied to her account. [redacted] understood, accepted our offer and the call was ended. 
 
On 3/**/2014, we received a call from [redacted] regarding her account.  We reminded [redacted] that she had signed up for a variable rate with no guarantee of savings. As a further courtesy, we offered to void her previous credit of $66.14 and revise the account for a new credit. Upon review, we issued [redacted] a courtesy credit in the amount of $88.81 for the billing cycles of 12/**/2013-2/**/2014, which was mailed in the form of a check. [redacted] was satisfied, thanked us and the call was ended. 
 
On 4/**/2014, we received a call from [redacted] regarding her account. [redacted] advised us that she recently moved and would like us to send her check to her new address. Upon confirming [redacted]’s new address, we advised her that we will send the check to her new address and offered to review her final bill and return her call. Shortly thereafter, we attempted to contact [redacted] on 4/**/2014 but were only able to leave messages. In our message, we advised [redacted] that upon review, we would offer her a credit of $44.44 for the billing cycle of 2/**/2014 – 3/**/2014, which would be mailed in the form of a check. This is in addition to the credit of $88.81 offered on 3/**/2014.
 
On 4/**/2014, we spoke to [redacted] regarding her credit. We advised [redacted] that upon review, we offered her a credit of $44.44 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. This is in addition to the credit of $88.81 offered on 3/**/2014. [redacted] accepted the offer, thanked us and the call was ended.
 
On 4/**/2014, we received an email from [redacted] regarding her account. Shortly thereafter, we attempted to contact [redacted] on 4/**/2014 and 4/**/2014 but were only able to leave messages.
 
On 4/**/2014, we spoke with [redacted] regarding her credit. We apologized for any confusion we may have caused with her credits and advised her of her new credit. Upon review, we offered [redacted] a credit of $57.35 for the billing cycle of 2/**/2014 – 3/**/2014, which will be mailed in the form of a check. This will void the previous credit of $44.44 offered on 4/**/2014. Additionally, this is in addition to the credit of $88.81 offered on 3/**/2014. [redacted] accepted the offer, thanked us and the call was ended.
 
We apologize to [redacted] for any hardship she may have experienced due to the increase in her bills caused by arctic winter weather. Unfortunately, these winter conditions caused price fluctuations that were severe and out of the control of PALMco. Additionally, PALMco does not deceive our customers, as [redacted] alleges. PALMco values all of our customers and do the best we can to provide customers with quality service.
 
Please let us know if the Revdex.com would like any further information
 
Thank you.

Hello [redacted] and the [redacted],
 
Regarding case [redacted]:
 
In response to her rebuttal, we spoke to [redacted] on 4/**/2014 in regards to her final bill. We informed [redacted] that we received her fax on 3/**/2014 and we attempted to contact her on 4/**/2014, 4/**/2014, and 4/**/2014. In addition, we advised [redacted] that per the determination of JCP&L, her electric account ended on 3/**/2014. As promised on 2/**/2014, we re-rated [redacted]’s final bill. Upon review, we will issue a re-rated credit of $181.85 for the billing cycle of 2/**/2014 – 3/20/2014, which will be sent in the form of check. [redacted] was satisfied, thanked us and ended the call.
 
Please let us know if the [redacted] would like any further information.
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Yes, they did call and say they would lower the amount after an actual meter reading on 1/**/16---ie , they would make the bill for the actual amount instead of estimated amnt. I don't see that as a saving. my dispute is why is their rate 3 times that of the actual utility compay's.  when I spoke to them ,during the sign up, I specifically asked if their rate would exceed the actual. dont recall the specific answer, but I don't believe I was told the rate would be that much over. palmco's rate is .7, where the actual is .02/kwh. It was also played down that if it was  ever to exceed the actual it would be to a miniscule amount, and then not that often.  his company has made claims to the public that they would lower their rate. If  a 20 % random sample of their clientele population is made----how many people would you find that they kept that promise to? I have had some pressing issues that needed my attention and that is why I noticed my bill was a ridiculous  $900 a few weeks ago. the one before that was $282--- This is spring weather in winter, so that $282 Is too high also--- I'm used to a $250 bill in harsh winter.
I have spoken to someone else that got into a similar situation---we believe these companies are legitimate because we still receive a bill from the legitimate utility company---we complain and close our case with them when we notice the ridiculousness of it.  There are some individuals that are charged 'an early termination of contract fee.!!!!!!!!!!!!!!!  This is not correct that a twist of the law is used to allow the ROBBERY of individuals. Should not be used to play with something as important as utility!!!!  I received a $952 utility bill when I was expecting one of $150 - $180---mild winter.  what would some one on a fixed income--retired, etc, do?  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Jennifer B[redacted]

Regarding case #[redacted]:
 
UPDATE
We spoke with [redacted] on 4/*/2014. As a courtesy we offered to review his account for any potential credit.  Upon review, offered [redacted] a credit of $285.64 for billing cycles 2/**/2014-3/**/2014, which will be mailed in the form of a check. [redacted] was satisfied with the credit, thanked us and ended the call. We consider this matter resolved.