Palomar Cleaners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This is to inform you that the consumer and Palomar cleaners came to an agreement in regards to complaint # [redacted] I was under the impression the complaint was to be withdrawnPlease let me know if I can be of assistance

I am writing in response to the letter dated January 28, 14; referencing the complaint ID number
***
It is our goal at Palomar Cleaners to serve our customers with the utmost respectWe do have
procedures in place to take care of issues such as this and I
apologize that it wasn't communicated
properly
In order to make amends and settle this unfortunate situation I ask that the customer provide a copy of
the original receipt of purchase for the blouse to determine its valueThank you
Sincerely,
*** ***
Palomar Cleaners

Lab Coats were mis-delivered to the previous customeron the routeOur customer picked up the lab coats and they are now in their rightful placeWe have tried to contact our customer to apologize and offer some cash credit for the inconvenience

This issue was resolved directly with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I dropped off 2 monogramed lab coats to be laundered during the first week of January. When I went back to pick them up they were unable to locate the items. The company promised me they would locate the items and phone me back the next day. After an additional week Palomar cleaners has failed to call me back. They have not returned my phone calls. In addition, when I went to the store and requested to speak with the manager I was told she was not available. She also did not respond to my request for a return phone call.Desired Settlement: Immediate delivery of the lab coats or appropriate financial compensation ($100.00)

Business

Response:

Lab Coats were mis-delivered to the previous customer. on the route. Our customer picked up the lab coats and they are now in their rightful place. We have tried to contact our customer to apologize and offer some cash credit for the inconvenience .

Review: This complaint is for a service and customer service issue. This dry cleaners broke the zipper off of a pair of my pants, as well as lost another pair of my pants. After returning home with my large order, I realized that I was missing a pair of pants and another pair had the zipper missing.I went into the business and was told that I must be wrong, that they never make mistakes and since no one has returned any pants that weren't theirs that I must be lying. Also, they are sorry they broke my zipper and would be happy to repair it for $15. I told them that the charge was ludicrous and I want my pants repaired and to be compensated for my pants that are lost which were $100. The manager laughed at me and I left.Desired Settlement: I would like the company to compensated for my missing item, which was $100.

Business

Response:

In regard to the customer's complaint of a broken zipper and a lost pair of pants, this is my version of

the occasion. The customer came to pick up an order (described by the customer in the complaint as

"large") which consisted of 3 items. The customer picked the items up and thanked me for the service.

Our policy is that customers are to check their items with their ticket at the time of pick-up; after the

customer leaves the shop we are not responsible for missing items (the "$1 00 missing pants"). Our

policy is clearly posted. As to the broken zipper, when the customer returned the first comment was

"How much does it cost to replace a zipper?" (probably not the exact quote). The customer was advised

it would cost $15. The customer then said that we had broken the zipper. We have been in the dry

cleaning business since 1986 and have not previously broken a zipper with our cleaning process. This

was stated to the customer, probably in a cheerful manner which may have been interpreted as

"laughing." We are always concerned about our customers' perceptions of receiving a courteous and

high quality service, which we continually strive to provide, and are sorry when we cannot fulfill their

expectations. We are very aware of the importance of goodwill in our community and do our best to

provide exceptional service. Our assessment of this complaint is that it is unwarranted. However, if the

customer wishes to have us replace the broken zipper we will do that at no charge as a gesture of our

goodwill. Please forward this response to the customer. Thank you.

Sincerely,

[redacted]

Customer Info:

Review: About a month ago, I dropped off 2 shirts at this cleaners--a man's Hawaiian shirt and a ladies red cotton knit blouse with a slight stain on the front. When I went to pick up the shirts, I was given the Hawaiian shirt plus another man's blue shirt. I told the man there it was the wrong shirt, but he didn't seem to understand. Finally, I was able to convince him I had left a stained red blouse whereupon he got on the phone and started screaming at someone in Chinese! Bottom line, he sent my blouse out for the stain removal and it wasn't back yet--I was told to come back the next Wed.--that next Wed. it still had not come back and he again got on the phone and started yelling in Chinese--I was told to come back the next Thursday! Today (Friday 1/24/14) I went in and he acted like he didn't know me and wanted my ticket. When I said "you know me, I had the red blouse and I've been here every week--you sent it out, remember? He said he did not remember me and asked me for my phone #--I gave it to him. He looked it up on his computer and said I had nothing there to pick up. He (once again) called someone and mumbled something in Chinese. He looked around--on the racks--here and there. Nothing. I told him I wanted my blouse or for him to give me a refund. He said "where's your ticket?" "You come back tomorrow." Basically, they lost my blouse.Desired Settlement: I believe the Palomar Cleaners lost my shirt. I would like a refund in the amount of $50.00. It was a Ralph Lauren (new) blouse with a very slight stain in the front.

Business

Response:

I am writing in response to the letter dated January 28, 20 14; referencing the complaint ID number

[redacted].

It is our goal at Palomar Cleaners to serve our customers with the utmost respect. We do have

procedures in place to take care of issues such as this and I apologize that it wasn't communicated

properly.

In order to make amends and settle this unfortunate situation I ask that the customer provide a copy of

the original receipt of purchase for the blouse to determine its value. Thank you.

Sincerely,

Palomar Cleaners

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On August 7, 2014 I brought my king sized duvet in to be dry cleaned. I have had my Queen sized duvet in 3 times over the last 18 months. Both duvets are Nikken ceramic fiber duvets with a very clear marking of a 4 inch corner label that says NIKKEN. As of today I still do not have my duvet back. I am asking that either my duvet be found and returned to me or it be replaced with another Nikken ceramic fiber duvet available for purchase at www.nikken.com for $650.00. The details of this item and where to purchase were provide in the loss report submitted several months ago.

I have been very patient regarding this matter but as my duvet is still missing after almost 7 months it is time that Palomar Cleaners takes action and resolve this matter.

When I brought my duvet in on August 7, 2014 I was told that my duvet would take 2 weeks to have dry cleaned which was not a problem. On or about late August I came in to drop off dry cleaning and was told the duvet was still being cleaned. I came back again after a week and was told that they could not find it and would look for it. I came back the week after that and was told they still could not find it and that it possibly had got mixed up with the La Costa resort bedding. I was asked to please wait another 2 weeks or so to see if it showed up. I came in again and was told that it had not shown up and that possibly it had been mislabeled and taken by another customer or was still at the resort and could I wait a little longer, which I did.

I continued to call or send letters to request replacement of my duvet with no response other than an employee calling me 3 times to say that someone would soon be calling me and they never did.Desired Settlement: I have requested on many occasions - in person, in letter, by phone that my duvet be replaced. I also completed their claim document and completed all the required information including where they could purchase a replacement duvet at the Nikken website.

I would like my Nikken king sized duvet replaced or returned to me.

Business

Response:

This issue was resolved directly with the customer.