Pan Am Railways

To Whom This May Concern, [redacted] spoke to Kamari F [redacted] on 8-**-and 8-**-During that call MrF [redacted] asked if [redacted] would like to hear the TPV (Third Party Verification) that was used to confirm the enrollment with her husband [redacted] [redacted] declined to listen to the TPV [redacted] was offered a one time credit for which she accepted and considered this matter closed when asked by MrF [redacted] if UER had satisfied her concernsTo listen to the TPV please call MrF [redacted] at ###-###-####Best Regards,UER

This reply is in regards to the complaint that was filed by *** ** ***In her complaint *** *** states that her account was switched back to Utility Expense Reduction without her permissionAfter further investigation and speaking with *** ***, Utility Expense Reduction records show
that *** *** enrolled with Utility Expense Reduction November *** There is no record of the customer calling in to cancel her account with UERHowever *** *** did place a request with a new company to supply her electric and gas serviceThe new supplier never processed the order, and because of this there were no changes made to *** ***'s utility account*** *** understands that this was a mistake made by her new supplier and will withdraw the complaint filed against Utility Expense ReductionUtility Expense Reduction has returned the customer to the local utility

The UER Quality Control Review has determined that the Customer was properly enrolled with UER This reply is in regards to the compliant that was filed by *** *** *** on August *** In her complaint *** *** states that Utility Expense Reduction enrolled her account without
her authorizationAfter investigation Utility Expense Reduction finds that *** ***’s account was enrolled by her husband *** *** via Door Door marketing on April *** Utility Expense Reduction’s representatives came to *** ***’s home wearing Utility Expense Reduction hats, lanyards, badgesThey were also carrying Utility Expense Reduction folders with all compliant documents (contracts & consumer bill of rights)*** *** not only signed a compliant contract, but he also completed a verified TPV where he stated that he understands Utility Expense Reduction is not his local utility, and he agreed to all terms and conditions of the variable rate programUtility Expense Reduction also completed a welcome call to *** *** on April *** at 2:pm to confirm the enrollmentUtility Expense Reduction has returned her to the utility on August *** and advised of the timeframe of that removalUER will also as a courtesy refund the account if there is a difference in price with the utility until UER is removed from billing*** *** not only considers this matter resolved but also agrees that her account was not slammed by UER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I was never offered a chance to listen to it, they just told me they had the recordingI want to see the signature that signed us up for this program
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This reply is in regards to the Revdex.com complaint filed against utility Expense Reduction by [redacted] (ID# [redacted]). Utility Expense Reduction (UER) appreciates the opportunity to reply. Upon receiving this complaint, UER immediately opened an investigation and contacted [redacted] to...

resolve her complaint, but the customer was never available. Upon conducting an internal investigation, UER learned that [redacted] was properly enrolled with UER via Door to Door marketing on November **, 2017. As with all marketing, the marketing representative clearly states that they represent UER, not the local utility and that the customer’s choice is voluntary.  In addition to the scripted marketing pitch, the TPV and terms and conditions of the contract have always ensured the customer understands that UER does not represent the local utility, the marketing representative has left the premise and that savings are not guaranteed. [redacted]s utility account has been returned to her local utility company and she will not receive any charges from UER.  UER has alo placed her phone number and address on its Do Not Solicit list. UER takes these complaints seriously and will run a refresher training with its marketing companies to ensure that all customers understand the program before enrolling.

To Whom This May Concern, [redacted] spoke to Kamari F[redacted] on 8-**-16 and 8-**-16. During that call Mr. F[redacted] asked if [redacted] would like to hear the TPV (Third Party Verification) that was used to confirm the enrollment with her husband [redacted]. [redacted] declined to listen to the TPV. [redacted] was offered a one time credit for 79.17 which she accepted and considered this matter closed when asked by Mr. F[redacted] if UER had satisfied her concerns. To listen to the TPV please call Mr. F[redacted] at ###-###-####. Best Regards,UER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I would like to see the signature on this contract and to know what phone number you supposedly called to activate this.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]