Panasonic Corporation of North America

Review: I purchased 4 packages of 4 packs (16 batteries total) of panasonic size D digital power batteries. I put 4 of these batteries in my maglite flashlight led that costs me over $40. After a short time I noticed that the flashlight didn't want to operate anymore when I opened up the battery compartment I noticed that the batteries have leaked out thus destroying my flashlight. I also noticed that the rest of the batteries still in their packages have started to leak out as well. The batteries are guaranteed by Panasonic until 2014. I relied on the honesty of Panasonic of the date stated but this has costed me the flashlight plus batteries that were quite pricey.

I have called Panasonic and they give me a run around transferring from department to department until they just disconnect me.Desired Settlement: I would like Panasonic to refund me both the price of replacing this flashlight plus the cost of 16 new D size batteries.

Business

Response:

I have referred Mr. [redacted] case to our Battery Claims division who should be contacting him within 24 to 48 hours.

Review: On 6/10, I ordered a television from Panasonic USA online. This was a preorder, as the set was to ship out sometime in June or July. On Sunday 6/21, I decided to cancel this order and go with another set from a different vendor. The customer service rep confirmed the cancellation request had been processed that day. I understand that if shipping is imminent, cancellation requests may not be granted. That said, I followed up with Panasonic again on 6/23 and 6/25 to confirm cancellation. They were unsuccessful in granting my request and the unit shipped out Friday 6/26. Panasonic had four full business days to cancel this order, but failed to do so. When they sent a shipping confirmation 6/26, I emailed them that I felt their inability to cancel this outright was unacceptable, and I would be refusing delivery. The customer service rep stated that would be fine, and as soon as the unit was returned to Panasonic, I would receive a full refund of $3,984.36. I contacted the shipper, [redacted], to confirm my delivery refusal 6/26. I also asked the [redacted] rep when they felt the unit would be returned to Panasonic. They confirmed a delivery return was very likely for either 7/6 or 7/7. My last request to Panasonic was sent 7/15, asking them for return status. The rep gave me a return tracking number on 7/16 and informed me [redacted] still is holding the item! Why?Desired Settlement: Very simple resolution. Panasonic needs to refund my credit card $3,984.36 ASAP. I don't know why [redacted] is holding onto the returned television, and frankly, I do not care. Given this completely terrible customer service experience, I would appreciate them doing something right from a customer service perspective. For dropping the ball on this cancellation request, they have been rewarded with a one month interest free $4k loan, which is not right.

Business

Response:

The customer has been issued a refund.

Review: Soundbar stopped working after three months of purchase, four months later still trying to get resolved.

Soundbar remote stopped working; first instructed had to purchase new remote at my own cost - did not resolve issue; then told to get firmware update via USB that would be sent - two months to get USB - which did not resolve problem. Then told to put USB into home computer to see what files it had - refused because of concern about unknown files/virus corruption. Then told to send soundbar back for them to look at but they refuse to supply mailing label - again would have to be at my cost. Then told it was all my problem because I refused to chance having computer infected nor did I want to spend more money. Phone calls to service team took more than 30+ mins just to get to a human; was hung up on twice; refused to allow me to speak to manager; told no more would be done.Desired Settlement: Would like to just return soundbar and get money back for soundbar, not even asking to be reimbursed for unnessary remote purchase. $100.00.

Business

Response:

As a gesture of goodwill we have emailed the customer a pre-paid UPS label to ship the unit to our service center.

Business

Response:

I responded on 9/3/14 to Ms. [redacted] with the email below:

You can have the UPS store package the unit for you and then send me a copy of the receipt for the packaging costs and we can reimburse you for that. When shipping to our service center please include in the box a copy of receipt for the sound bar and a brief description of the problem with a return address and they will replace the unit for you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. We have sent the sound bar back, via the UPS shipping label provided, and included the receipt for packaging. We will await confirmation that the sound bar will be fixed or replaced and that we will be reimbursed for the packaging fee charged by UPS.

We greatly appreciate the help given by Revdex.com of New Jersey. After months of frustration and no response, the Revdex.com of New Jersey has gotten us a prompt response. We also appreciate the response from Panasonic.

Review: I recently bought a Panasonic microwave and it exploded in my kitchen. I got in touch with Panasonic customer service, case assignment #[redacted]. I've been emailing back and forth with an employee of theirs, [redacted]. I was told I had to mail back the broken microwave to the headquarters, their 'specialist' team would do research on the product and after they looked at it, they would determine the next steps. I was also advised in an email from [redacted] that I would reimbursed for the money that I sent having UPS package the microwave. I emailed her a scanned copy of the receipt, and now, 4 emails later to her, still have not heard from [redacted].

I am not only upset that I was in the kitchen when Panasonic's microwave literally exploded (the door blew off, glass and ceramic went flying everywhere in the kitchen) but now their customer service department is ignoring me.Desired Settlement: I want my exact microwave replaced free of charge and I want to be reimbursed for the packaging of the microwave.

Business

Response:

Ms. [redacted] has been contacted. She was informed that at the current moment the microwave is being evaluated by our product safety engineers to determine the cause of the incident. I will be contacting her as soon as we the findings. The paid packaging receipt has been submitted to our corporate accounts payable for payment. SCR

Business

Response:

The consumer has been advised that her microwave is being exchanged for a new unit of the same model. Case closed SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a panasonic sound system and the receiver part for the remote control stopped working before the warranty was up. I literally had no time to spare to take it into a repair shop. I called panasonic service and got a reference number. While I was on the phone I asked if I could take the receiver in at a later time to get it fixed as long as I had the reference number. The representative said yes. When I finally had time to take the receiver to the repair shop it had been past the twelve months and I was told it was no longer under warranty. The reference number was generated before the warranty was up. It was not possible for me to take the product in at an earlier time, which is why I called to ask about getting a reference number. Panasonic was well aware that my receiver was defective before I took it to be repaired. My lack of time does not change the fact that their product stopped working while under warranty. This gives me no faith in their service or products. I will not buy their products again and urge my friends and family to choose a more reliable company for their needs.Desired Settlement: A repair or replacement of the product.

Business

Response:

We emailed Ms. [redacted] a one-time letter of authorization for repair of her Panasonic sound bar home theater system at no charge.

Review: Rice cooker broke down, contacted customer service, shipped the cooker, but NEVER got it back.

We purchased Panasonic SR-DE103 5-Cup "Fuzzy Logic" Rice Cooker.

After 3 months of use, the lid cannot be opened. Called the customer service and was asked to ship the cooker to a repair center in Texas (guess what? WE paid for shipping!). After one month, still didn't get it back. Called customer service again, and was told the unit should have been sent to another repair center! Now we have no idea the whereabouts of the cooker - there is no way to track it.Desired Settlement: Refund

Business

Response:

A refund for the customer's Rice Cooker was issued for the amount of $88.19. The customer should receive the check within the next 2 weeks. The customer was advised.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Contacted Panasonic online about defectice camera on 6/10/13. Provided credit card # for replacement camera and returned camera. Camera was received by service center 6/13/13. On 7/26/13, I contacted Panasonic via live chat. Was told that I needed to call 800#. Called 800#, and was told that the party I was trying to reach was no longer in service. Was told on live chat to call back 800# and press a different number within automated system. Kept receivng automated notice of where to send my camera. Live chat told me to call back again and ask for "technical support" rather than "repair." Was told by 800 representative to call service center in McAllen. I called service center, who said computer system was down and they have no record of my credit card number. Provided card # again and was told that the camera would be sent in about 7 days. On 7/3/13, I again called service center. Was told that computer system was down, and there are still system problems. Acknowledged that credit card was received and camera would be sent in 3-5 days. On 7/15/13, called service center again, and was told that there is no record of credit card # and they're waiting on payment before sending replacement camera. Was told that they are still having problems with system. Was directed to PROVE that my credit card was charged before they will send camera. Emailed statement from credit card to service center. Suddenly, my original card # was found and was told that camera would be sent.Desired Settlement: 1. I want my replacement camera. 2. I want someone from the corporation to acknowledge that there are SERIOUS problems with their customer service procedure and institute new procedures. A consumer should not have to prove that they've provided payment to a company repeatedly in order to receive the product they've paid for.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1. I was told on July 15, 2013 that a replacement camera would be sent on July 15, 2013 and that I would receive by July 17, 2013.

2. As a result of not yet receiving the replacement camera by the promised date, I again called the service center in McAllen, TX on July 23, 2013. I was told by [redacted] that a replacement had been sent on July 11, 2013. That's 4 days prior to when I was told it was being sent. During the call, I was provided with a FedEx tracking number so that I could track the shipment myself (I don't know why they wouldn't check it themselves). While they were on the phone, I checked the FedEx website and informed the Panasonic representative, Ivy, that the FedEx website indicated that my replacement would arrive in Billings, MT on July 26, 2013. Upon confirmation that the camera was sent to my correct home address, I was told that a different Panasonic employee, [redacted], would research the matter and would contact me by phone today, July 23, 2013.

I do not understand why I am being told different stories by different personnel and why none of which I am being told by Panasonic actually happens. I still do not have a replacement camera.

Regards,

Business

Response:

The customer was upgraded to DMC-TS4 model and it is in-transit with Fed Ex:

Tracking Number:

Estimated delivery :

Tues 8/06/2013

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have received the replacement.

I still have not yet received any sort of explanationi for why this process took so long. Based on this experience, I will not be purchasing any further Panasonic products.

Regards,

Review: I purchased A Panasonic GX1 when it first launched. And didn't really get a chance to use it much but I bought the premium lenses and everything to take with me for a trip. After 3 weeks of having it and ready to use it again, the camera has no power at all. I have 2 authentic batteries & tried to have it replaced but no avail. I was frustrated called the support # and asked me to have it shipped. When I sent the camera, they left a voice mail and told me that the camera has water damaged which in no way it get contact with water and was barely used. I am very disappointed with it. For fairly new camera and is totally useless. I thought Panasonic is a great consumer product I guess not for this. The person I talked to just pushed me off that if I want it fixed I have to pay $300+ for it for them to replace it with a refurbished.

Product_Or_Service: Panasonic GX1Desired Settlement: DesiredSettlementID: Replacement

I would like to have it replaced at no cost to me.

Business

Response:

Our Service Center in McAllen, TX has called the customer and left a voice mail if he can kindly provide us with a service job number. The customer can call our Service Center at [redacted] and provide that number so they maybe be able to be of better assistance with the claim.

Thank you.

Consumer Claims Dept.

Review: Panasonic won't stand behind their one year warranty When turn on TV, it blinks and never turns on. Bought TV on 1/29/12 and file a claim on 1/29/13 which is exactly one year. Was told by the company CS that someone will be in contact. A month passed by and called them the second time. The apt was set up, but contractor had to order the part and ordered the wrong part...another one and a half month passed by before the contractor can finally come out. Was told that everything was under warranty, but when they came out, they charged us over $100 for the service call because contractor contacted the company and Panasonic said it is now outside of the warranty window. Talked to CS and managers who are located in the Caribbean and couldn't get anywhere. They agree to pay portion of it, because they said it is outside the warranty window even though we reported to them within the one year. Because of the actual apt was made after the one year due to us being nice and waited for the call as they have told us. Now they said that they never told us that and our call was disconnected.Desired Settlement: I already paid $107 for the service call that didn't fix the TV. I want a refund on this and I want the TV to be fixed under the one year warranty since the TV stops working within the one year and we did report it within the one year.

Business

Response:

Spoke to customer and informed her that Panasonic will cover for the full repairs of the television. Also as a courtesy we will refund her the evaluation fee she already paid. Customer agreed. Claim closed SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help with this issue. Couldn't have done it without your help.

Regards,

Review: New Panasonic Plasma TC-P60A30 TV quit working. Case # [redacted], Cost us $454.75 to fix TV. On 10/14/13 they offered to pay $148.00. Advised us we could refuse and they could present claim a second time with review board. We refused $148.00. Panasonic rep said we would hear something withing 24-48 hours. It is now 10/22 and NOTHING! We cannot get a hold of anyone. Their headquarters in NJ gives out no email address or fax numbers. We are STUCK! Noone cares.Desired Settlement: $454.75 the cost of the repairs of the tv.

Business

Response:

Mr. [redacted] was offered a refund of $250 which he declined.

We received his voicemail message stating that he will only cover $90 evaluation fee and wants Panasonic to cover the balance of $364.75. Panasonic has declined this request. Case closed SCR

Review: It all started when I purchased a new Panasonic Plasma Television from a local [redacted] (Date of Purchase was 02-01-2013); the TV was great and was exactly what I wanted. HOWEVER

less than a year later (January of 2014) my television's screen went out due to malfunctioning SS board, I called the Technical support and they put me in contact with the Panasonic certified repairman (Brunner electronic Repair) and they promptly came out and replaced the board. everything again seemed fine, for all of 8-months! wow!!

8months later on (09-29-2014) my, only 1.5 yearold tv, broke again. With the SAME exact problem, a faulty SS board, I called Tech Support they contacted the serviceman and he came out again, for a second time in all of 8months - at which point he even pointed out how this shouldnt be happening and did a thorough inspection of the TV only to say I had done nothing wrong that he could see, I had him inspect the wall-mount and again said nothing that I had done was at fault. I thanked him and assumed it was all behind me. I was wrong.

another 8 months went by and BOOM (06/29/2015) my tv BROKE AGAIN! for the third time in 2 years!!! and only 2years and 4 months after initial purchase.

I have called Panasonic and after 3 attempts to speak with a manager (in the USA, the help line I kept getting was clearly in europe with obnoxious and contentious people); the person assured me this wasnt normal and they would escalate this problem and most likely replace the TV, that did not happen,.,

I received a phone call from a nasty woman in the escalation department who became very argumentative and blamed me for the product not working; she also stated that "devices" I used would also be a problem,.

she (basically says) that the Panasonic product is fine, and that if I want it to work I am not to use a cable box, or xbox - which obviously defeats the purpose of having a tv.

Panasonic's resolution is for ME to pay for the parts and some of the repairs. unacceptable.Desired Settlement: preferably I would like a FULL refund of this DEFECTIVE product from my initial purchase price of $712.10; I would accept a full exchange of a different TV (new NOT refurbished)

I find it excessively irritating that the Panasonic tv that is only 2.5 years old has broken 3 times with the EXACT same problem and my [redacted] ANNND my [redacted] tvs (8 and 7 years old respectively) have NEVER broken down or even had a minor issue.

I find it offensive that a multinational corporation can sell defective products and place the onus of repeated and identical repairs on the consumer. THIS TV IS ONLY 2.5 YEARS OLD!!!!

Business

Response:

We must, however, respectfully decline the customer’s request for a refund. Please let me briefly comment on the current situation. During the lifespan of any electro-mechanical device, it is possible that it may require repairs or maintenance. Even though we are constantly striving tokeep these repairs to a minimum, occasionally, a problem such as yours does occur. It is for this reason that we stand behind and support our products with a manufacturer’s warranty that covers any internal manufacturing defects that may occur during a specified period of time. The warranty for the Panasonic Plasma is 1-year parts and labor. This limited warranty is valid from the date of purchase, and once the warranty has expired, any expenses incurred must be absorbed by the consumer. This warranty addresses service only. There are no contingencies for refund or exchange.Upon review of the customer’s case; thefirst repair was within the warranty period, thus the unit was repaired at no cost to the customer. When the customer called back in September of 2014 for repair, the unit was out of warranty. However, Panasonic covered 100% of the repair cost for the customer as a one-time gesture of consumer goodwill. When the customer called us most recently, after he submitted the repair estimate he was offered $175.00 towards the repair cost of the unit. As you are aware, it is the consumer’s responsibility to absorb any and all repair costs once the warranty has expired. Many of our customers purchase Customer Care Plans through Panasonic for continued warranty coverage once the original manufacturer’s warranty has expired. Legally, we cannot breach the terms of this agreement with our customers by assisting those who opted not to protect their investment in this manner. However, Panasonic has agreed to accommodate the customer again, for the amount of $175.00 towards the repair of the Plasma. This final partial offer is valid until 8/15/15.Please be advised that Panasonic had no legal obligation to assist the customer once the original manufacturer’s warranty expired, especially in the absence of a Customer Care Plan. Our records show Panasonic has gone above and beyond the necessary means to assist the customer, which is a core principle of our company. Thank you for allowing us to comment regarding this matter.

Consumer

Response:

I am rejecting this response because:as I have explained, and has been echoed by: 1. the Repair Technician, 2. the customer service representative, 3. the Technical Support Personnel (and their manager), this persistent failure of a part is not normal, and all those previous parties listed have expressed surprise by this as well. I have a defective TV plain and simple.for panasonic to, again, respond by putting the onus on me and in this most recent email point out that I need additional waranty protection for a 2.5year old item is absurd - they are essentially admitting that their products are not made with enough quality to survive past a 1-year mark, so yet again I must decline this remedy as acceptable.additionally, they have misrepresented the 2nd repair as well, the repair the list as "a goodwill gesture" was in fact an error in their system and they did in fact pursue payment of the repairs from myself AND the repairman; last time I checked an "act of goodwill" wouldnt also include an attempt to collect the cost of repairs.

I will go out of my way to expres my discontent in every given manner possbile. whether it be social media, in store conversations with other consumers and filling every single TV/Entertainment blog possible with the screen shots and voice recordings of my interactions with Panasonici understand it is easy for a large corporation to push down consumers with legalese but the simple fact remains, I purchased a tv that has broken 3 times in 24 months, the first two break downs were within 1.4 years of purchase. that is the quality you receive from Panasonic. that is the fact and I am happy to share that fact with anyone that will listen.

Review: I purchased a Panasonic 56" projection TV in December of 2007 that had a 5 year guarantee on the Lifi bulb on the television. In December of 2011, the bulb failed. I called Panasonic to put in a warranty claim and get the TV repaired as soon as I could (I work and have to take time off to meet repair personnel). The TV was repaired in March of 2012. By October of 2012, the bulb failed again. I called Panasonic in December of 2012 to again put in a warranty claim on the TV. Because this was the 2nd failure, they asked me to send in documentation of the repair (which was complete 3-15-12) and my TV purchase receipt (which was purchased on 12-30-07). I emailed these documents to the e-mail they provided the day that I talked to them, 12-27-12. I did not hear back from them, so I called them roughly a week later. During that conversation, they indicated they had received everything and that since the bulb had failed twice in the warranty period, I had several options. I could either have the bulb repaired, get a $350 refund, or get the $350 refund plus a discount on a new Panasonic TV from their website. I didn't realize i'd be given those options and told them I would need to discuss with my husband and would call back. They did not mention any expiration or any potential change of the offer. We shopped around and ultimately decided to purchase a new TV and request the refund. I called back a couple times after that and was left on hold for too long to wait. On May 13th, I decided I would finally just wait as long as it would take and I called and spent 38 minutes on the phone, around 30 of it on hold with customer service. I told them that we had purchased a new TV and wanted the refund and they indicated they would e-mail the refund paperwork. When I received the e-mailed document, the refund was only $249.25. This was $100 less than what they had committed. I called back and was told that was all they were willing to offer now.Desired Settlement: I want them to honor the original $350 refund that they told me that I would receive. I paid almost $1000 for the TV originally and it failed twice in less than 5 years. I thought $350 as a refund on that much of an amount of purchase in that short of a time was very low to begin with as there is no chance of finding a comparably sized TV for anywhere near that amount. We had to spend significant additional money out of our pocket to replace the TV. The amount we purchased the TV for and the time at which it failed did not change, so it is ridiculous that they are now offering me a lower amount when they know that I have already purchased a replacement TV.

Business

Response:

At this time, Ms. [redacted] qualifies for a buyout amount of $323.00 if accepted today. The original offer of $350.00 was made in December 2012 when the unit was still under warranty and was not accepted until six months later, once it was out of warranty, so the buy out amount decreases over time as it is based on the age of the product. A representative from our Customer Call Center will be contacting Ms. [redacted] shortly and send her a general release letter. Once signed and returned, she will receive the check in about 3 weeks from the date of process.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their statements are not accurate. They stated that an offer was made in December of 2012 when the unit was still under warranty and I waited 6 months to respond. I sent in my documentation in December of 2012, but was never contacted. I had to call them back to follow up because they never contacted me. I called Panasonic in Jan 2013 and they made me the offer in January - when the unit was already NOT under warranty. I tried calling 2-3 times after that to accept, but had ridiculous wait times with their customer service. When I finally called and spent 38 minutes to get through and get my refund (with more than 30 minutes waiting on hold), it was May and only 4 months from January when they made the $350.00 offer (and as noted before it was already out of warranty when the original offer was made).

I was not given any deadline or time frame on how long I had to accept the offer when it was made in January. The purchase price and point of time in which the unit failed did not change. And when the original offer was made, it was already out of warranty. The only thing that changed between the original offer and the 2nd offer was that I told them I had purchased another TV.

Regards,

Business

Response:

Our case file #[redacted] documents that Ms. [redacted] contacted us on 12/27/12 while her TV was still under warranty (original date of purchase was 12/30/07). She was asked to fax us her documentation. Then on January 3, 2013, Ms. [redacted] was offered the buyout amount of $350.00 or a discount off the purchase of a new TV. She stated she had to speak to her husband and would call back with a decision. We did not receive a call from the customer again until May 13, 2013. In that time, the buy out amount depreciated because the TV is now between it's 5th and 6th year and no longer under warranty.

However, our files indicate that Ms. [redacted] has accepted the buyout amount of $323.00 and a release form has been mailed to her. Therefore, we are closing the case.

Review: I purchased a Panasonic [redacted] vacuum cleaner in October 2014. I attempted to use the hardwood floor attachment approximately 2 weeks after receipt and discovered the clip on the wand was missing and there was no way to secure attachment. On 11/8 I called customer service and spoke to[redacted], he assigned case #[redacted] and told me to email copy of my receipt, which I did. I did not hear back so called again on 11/12 and spoke to[redacted], he said case had been marked "closed" but he would reopen and I should expect a response in 24 to 48 hours. I contacted customer service again on 11/18 and spoke to[redacted], who said I had to send my receipt copy again as the first was "unclear." I asked if someone would call me if there was a problem with the receipt and [redacted] replied that they would contact me. It is now December 7th and I have heard nothing and now I cannot use the vacuum because the powerhead keeps slipping off because there is no clip to hold it in place. I need a replacement for the wand that slips into the powerhead.Desired Settlement: I need a replacement for the wand that slips into the powerhead as soon as possible so I can use the vacuum.

Business

Response:

If the customer can please send some photos of the vacuum where she believes the clip is missing for our Engineers to review. Please send them to my email address below so we can be of better assistance.Thank you,[redacted]Consumer Affairs Dept.[redacted]

Review: On 11/28/14 purchased 50" LED TV on line from Panasonic.com. Item delivered 12/03/14 upon intial set up found TV to be defective out of the box. TV has a "green vertical line" from top to bottom of TV screen. On 12/04/14 called Panasonic cutomer support. Opened a case#, tech support determined TV was defective and would need to go back for repairs. I was given an option for full refund including refund of extended 3 yr warranty that was purchased during initial order. I was also given option for a replacementTV. I opted for a full refund. I was told I would get a Return Authorization # sent to my e-mail withing 5-7 business days. On 12/15/14 which was 8th business day I called Panasonic cust support, was told should get Return Authorization # by end of day. Still no Return Authorization, on 12/16/14 called Panasonic cust support once again to be told again that they are sorry and I should be getting Return Authorization # within 24 hrs. At this point I feel I'm being given the run around. Customer service does not seem to care in resolving this issue. I'm left with a bulky box with defective TV inside waiting for Panasonic to provide a Return Authorization # so I can get my refund.Desired Settlement: All I'm asking for my refund for a TV that failed right out of the box.

Business

Response:

We forwarded the customer's information to our E-Commerce dept. so they can contact him for the Return Authorization #. The customer can also call them at 1-800-405-0652 for order returns.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] Panasonic customer service management contacted me and scheduled TV pick up. TV was in fact picked up, I have since recived an email and phone call to indicate my refund is processing. I however did not get a refund for the 3yr extended warranty I purchased at same time I purchased the TV. Panasonic informed me I needed to contact Sqare Trade which I did but they don't have the contract on file. Since I purchased the extended warranty directly through Panasonic I feel they need to refund my $67.99 as well. Overall I want to thank the Revdex.com for helping me get resolution to this. I will monitor my credid card statement to ensure I get the main refund in question for the TV. I will continue dialogue with Panasonic for resolution on the extended warranty contract.

Review: I purchased a panasonic lumix camera on December 16th 2012. This camera would not retract the Lenz when we turned it off,then stoped working all together and would not even turn on. I called panasonic in December 2013 with in the year of purchase. They said it was still covered under the full repair warranty but they would not replace the camera. They gave me the address,confirmation number and said since I called before the year was up they would grant me 30 days to get it mailed in with a full warranty they also mentioned an online form to fill out . I tried several times and the site kicked me off I could not ever get the site to work properly'. I then mailed in the camera , sent all the info asked for and mentioned I could not get the online site to work.I received a bill in the mail for 180.70 for labor. It also states I have 30 days to respond with payment or he camera will be returned not repaired. I have tried to call all week this past week from Monday to Friday 20th-25th with the number given,it puts me on hold for approximately 15 minutes and acts like a transfer and gets disconnected. I also left a message with no call back. I then on Thursday the 23rd of January I called a different number and they put me on hold and also did not get through to the number on the service form. They said I would receive a call with in 24 hours and never did.Desired Settlement: would like the camera fixed as the warranty implies and the camera returned in working condition

Business

Response:

Per our McAllen facility, the unit is repaired and warranty extended at no charge.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Panasonic Plasma TV Model 42S30 from Best Buy on Jan 22, 2012. On or about 19 November 2013 it abruptly stopped working. After conducting consumer complaint research over the internet I discovered hundreds, if not thousands of other consumers have suffered the same abrupt loss in their Panasonic Plasma television as I had. I contacted Panasonic and was told that because the TV was slightly out of the warranty period to take it to a Panasonic Authorized Repair facility and submit the repair estimate to them for review. I did this and was shocked that the TV I purchased for $661.49 in Jan 2012, now had a $446 repair bill outstanding due a faulty SN Card. I attempted to locate this card online from one dozen different TV parts suppliers and each one was out of stock or had the part on back order further evidence of the widespread failure this TV was suffering. I opened a case number with Panasonic Customer Support and case number [redacted] refers. They have so far refused to make the repair to this set.Desired Settlement: I request Panasonic acknowledge fault in this and offer to fully repair the TV I purchased barely 18 months ago by replacing at no cost to me, the faulty SN card identified by their authorized technician. I have already paid $40 for this repair estimate out of my own pocket.

Business

Response:

Spoke to Mr. [redacted] and we offered to cover the parts to repair his TV, which is a cost of $256.25. Mr. [redacted] accepted this and arrangements have been made with the authorized repair center to proceed with the repairs. Clase closed SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Panasonic TC-P58V10 plasma TV on 1/8/2010 directly from Panasonic. In 2010 this was the top of the line TV with a MSRP of $2699. There was an electrical storm and the the TV no longer worked. I called up Panasonic and they gave me the number to their authorized Panasonic repair shop which serviced my area. After research online I asked the repair place if they had any "A boards" (part TXN/A1DPUUS) for that TV. They told me that they were Panasonic so they can get any part. I thought it was strange since I could not find the part anywhere in stock online. But I let them come out to my house at $125 cost to me and they confirmed that it was the A board that was faulty. Just as I thought. Then they told me they do not have the part in stock and that the Panasonic facility in Seattle did not have it either. I was out the $125 and they suggested that I call Panasonic to see how they can help me. I called up and after getting confirmation from the repair shop that it was the Aboard they stated they no longer make the board. This is a top of the line TV from 3-4 years ago. I personally do no think that is acceptable on such a large purchase. Panasonic asked me to find a model that I was interested in and that we could work out a solution/negotiate. I felt it was only fair not to try and get a discount on the top of the line model so I went with the TC-P60ST60 which is a 60" TV the equivalent of the 58" I purchased and it was 2 levels below the one I bought. Their levels go S,ST,GT,VT with VT being the top. What they offered me was their return customer loyalty discount which is 15% off. This made the price $1275. I already paid $125 so it is much of a discount only 6.6%. Actual cost of the TV is $1499 before any discount.Desired Settlement: The cost to repair the TV was $600 and I already paid $125 which would not have gone towards the repairs. I think that Panasonic should offer me 50% off the TC-P60ST60. So $750 which is a little over the repair costs and I am getting a lower model by 2 levels.

Business

Response:

Mr. [redacted] provided all the documentation requested and it was reviewed. He was offered to purchase a new TC-P60VT60 at $800, which he accepted.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We purchased a base unit with 4 cordless handheld units. In less than 2 years 2 of the 4 handheld units became defective. Panasonic offered to replace the units for a fee of $99 each. After receiving the units, they called to say that the units were no longer available as they had been discontinued. They offered no alternate solution - they simply said they were sending back the bad units.Desired Settlement: If we don't received a refund we want a replacement system.

Business

Response:

The KX-TG4500B model has been discontinued. At this time we can offer an accommodation sale on a new telephone system that we can sell at a discounted price pending availability. Please visit our website at WWW.Panasonic.com and contact me on any models you maybe interested in and I can check on pricing and availability.

Review: On November 27, I placed four (4) orders on the Panasonic Online Shop and a few days later these orders were canceled by Panasonic due to shipping restrictions to my location.By the time I was notified about these cancellations, Paypal had issued all four payments to Panasonic. The refunds for two (2) of these orders were posted to my Paypal account within a few days. However, I am yet to receive the remaining two (2) refunds. During this time I have tried to settle this issue with Panasonic via their customer support email and Facebook page and also through the Customer Resolution Center on Paypal. Unfortunately, after several weeks of email exchanges and dispute processes both Paypal and Panasonic have failed to provide an acceptable and fair resolution to my situation.The total amount for these transactions is $279.98 and Panasonic has denied issuing refund until the packages, which in fact are now missing, are returned by UPS. Standard Returns and Exchange Policy should not apply due to the fact that orders were shipped by mistale by Panasonic and then mishandled by UPS. In addition cancellation of the orders was determined by Panasonic and not the customerDesired Settlement: I want Panasonic to assume accountability for their mistake in processing and handling these orders and issue my refunds immediately to my Paypal account in the amount of $279.98. According to Panasonic's own shipping restrictions, these orders should have never been accepted by their system let alone handed over to UPS or even charged to my Paypal account

Business

Response:

Review: In February of this year (2015) we purchased a Panasonic Microwave from [redacted] here in Denver. I also purchased the 3 year extended warranty. We chose this model as we had one prior that was already in the house when we moved in. That one began to have problems with the door shutting and latching properly, but we didnt know how old it was so we decided to purchase another since we liked it. A few months into owning the product, we noticed that once in a while the door would stick and not open immediately. A few months later, the problem began to get more constant. Since the microwave still worked, and we are not repair people, we dealt with it. All we had to do was pull the door open. Since we have a little one, we needed the microwave for his bottles. I decided to call to get the product fixed since the problem was more consistent and they told me where to take the product. Then I was told it was not fixable, and that the panel was broke, the microwave didnt pass the radiation leak test and that Panasonic was not going to cover it blaming it on us. How were we supposed to know what the damage was, especially since the microwave at this point is only 9 months old. We also had to go purchase another cheaper microwave for the interim since we still have a baby that needs warmed bottles. My son has been sick and the doctors are unsure of what is causing it, and now I am wondering if the other microwave had the same issue and we have been pumping radiation into his little body since he was born. If a microwave cant last more than a few months without breaking, and this is a known problem with Panasonic from what I have gathered, then dont sell them. I will be bringing this up to my doctors at the next visit to see if they think the radiation levels could have been so high that it is effecting my babies health.Desired Settlement: At first I wanted the microwave fixed, but finding out that it is basically not fixable, I wanted a replacement microwave. However, since this is the second microwave from Panasonic that has had this issue for us and I find them unsafe, I would like to be refunded the money we paid for the microwave and the extended warranty so that we can purchase a new microwave. The one we got to cover the repair period is cheap and small. The bottles barely fit, let alone a large plate. A refund for that would be nice as well, ($50) but I am not expecting that. The price of the microwave from Panasonic was $159 + tax of 8.5% and the warranty was $18. Total refund requested $190.51.

Business

Response:

I spoke with Ms. [redacted] today and we are providing her with a prepaid [redacted] label to have the microwave shipped to our Product Safety and Compliance Division for evaluation. We will reimburse any packing charges and contact her once the evaluation is complete.

Consumer

Response:

Complaint[redacted]

I am rejecting this response because: I have not heard anything yet on what the status is. I sent the unit in on Saturday November 14th and I sent an email today asking the status but haven't heard anything and don't expect to until Monday at this point so I am rejecting because I don't want the case closed until I know what the solution is.