Initial Business Response / [redacted] (1000, 9, 2015/12/11) */ PTCI contacted Mr [redacted] and reviewed his bills with himWe explained the changes and how we have and will provide notices to increases in feesThe customer is satisfied Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I still do not agree with thier polic as it was and feel they should refund the overchargesthey have at least agreed to notify in the future and this should help alleviate this issue going forward
Initial Business Response / [redacted] (1000, 9, 2015/12/11) */ PTCI contacted Mr [redacted] and reviewed his bills with himWe explained the changes and how we have and will provide notices to increases in feesThe customer is satisfied Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I still do not agree with thier polic as it was and feel they should refund the overchargesthey have at least agreed to notify in the future and this should help alleviate this issue going forward