Pantum

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ we are agree to replace customer's defective with a new printer, please share us with the delivery address and contact infoplease contact us by email [redacted] @pantum.com, we may not be able to be contacted by other waythanks

Initial Business Response / [redacted] (1000, 6, 2016/05/10) */ Contact Name and Title: Service Manager Contact Email: [redacted] @pantum.com Dear ***, it's very sorry for bring trouble to you,and we have recheck the item again , due to we have not your address record,we miss to send the replacement printer to youCould you please kindly provide your address detail to us, we will send the replacement printer to you once we got it Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been since January that this case was open and I have given my information on the dozen of calls that were made to the company I have requested managers return my call with no return call or any attempt of contact such as emailI do not accept this responseI have stated what I will accept a call from the manager that the voicemail was left with an apology and a replacement of the deviceAlso it is only now after contacting Revdex.com that I get any type of communications from the company IE email or phone callsThis case was opened in January and it is now months later and I have have called 30+ times to the company and have emailed several times as wellI expect the unit to be replaced under the warranty as it should beAnd I would appreciate if this was expedited because of the month wait for my addressAnd I expect a call from the US manager with an apology for ignoring my numourous voicemail Final Business Response / [redacted] (4000, 10, 2016/05/15) */ Hello ***, We do sincerely apology for the issue,and we have already send the replacement printer to you, it would arrive at your side in this weekFedex Tacking nois XXXXXXXXXXXX.Please kindly find it And we will keep improving our service system to catch up customer need Thanks so much

Initial Business Response /* (1000, 5, 2016/02/04) */
we are agree to replace customer's defective with a new printer, please share us with the delivery address and contact info. please contact us by email [redacted]@pantum.com, we may not be able to be contacted by other way. thanks.

Initial Business Response /* (1000, 6, 2016/05/10) */
Contact Name and Title: Service Manager
Contact Email: [redacted]@pantum.com
Dear [redacted], it's very sorry for bring trouble to you,and we have recheck the item again , due to we have not your address record,we miss to send the replacement...

printer to you. Could you please kindly provide your address detail to us, we will send the replacement printer to you once we got it.
Initial Consumer Rebuttal /* (3000, 8, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been since January that this case was open and I have given my information on the dozen of calls that were made to the company I have requested managers return my call with no return call or any attempt of contact such as email. I do not accept this response. I have stated what I will accept a call from the manager that the voicemail was left with an apology and a replacement of the device. Also it is only now after contacting Revdex.com that I get any type of communications from the company IE email or phone calls. This case was opened in January and it is now 5 months later and I have have called 30+ times to the company and have emailed several times as well. I expect the unit to be replaced under the warranty as it should be. And I would appreciate if this was expedited because of the 5 month wait for my address. And I expect a call from the US manager with an apology for ignoring my numourous voicemail.
Final Business Response /* (4000, 10, 2016/05/15) */
Hello [redacted],
We do sincerely apology for the issue,and we have already send the replacement printer to you, it would arrive at your side in this week. Fedex Tacking no. is XXXXXXXXXXXX.Please kindly find it.
And we will keep improving our service system to catch up customer need.
Thanks so much.