Papas Subs & Pizza

I ordered a pizza awhile back and it was delivered an hour and a half later, cold, soggy and basically inedible. I totally understand that mistakes and errors happen. And I'm glad to give second chances. So I called the restaurant and spoke with [redacted] and she apologized and told me that they were short delivery drivers and they would not be able to redeliver a pizza, but that they would give me $10 off my next order and that she would tell the owner. So when I was ready, I went in to order another pizza and told the person about the situation. She was the owners wife and looked up my address and saw my info and said that [redacted] had relayed that information to her, but that she could not honor $10 off, even though [redacted] had told her that she told me that. She said that she could only offer me 20% off my new order, that the system would not allow her to do $10 off. She also stated that her husband, the owner watches to make sure no extra discounts are given. I told her that was not my issue, that I was told I would get $10 off my order and she confirmed that by telling me that the employee told her that. I continue to tell her that that was verbal false advertisement. I told her that if she was the owner then she could do whatever she wanted to make the situation right. She repeatedly argued with me telling me that she could not and that she could only give me 20%. I was not satisfied with that as I had a pizza that I could not eat before. Most business owners would want to rectify the situation and most would have redelivered or given a free pizza. I should have been delivered a pizza immediately, but I was not at the time of the first mistake. I continued to try to get my point across, but she refused to budge. I told her that I would not let this go and that I would contact the Revdex.com and make sure that everyone knew of the situation. She did not seem to care. It wasn't the point that I had a bad experience with the pizza product, but the fact that the owner didn't care to rectify it.Product_Or_Service: PizzaOrder_Number: n/aAccount_Number: n/aDesired SettlementAt this point, I would just like a refund of my pizza.Business Response