Paradigm Property Solutions, LLC.

The security deposit statement outlining deductions from ** [redacted] Security deposit has previously been sent to him He can certainly request from us an additional copy to be mailed again or even emailedWhat ** [redacted] has failed to mention in this complaint is that he left the property in TERRIBLE conditionThis list will give you an idea of what deductions were taken from his deposit; in addition to charges that exceeded his depositThus leaving him with a significant balance with us.The home was VERY dirtyA 3rd party cleaner was hired to clean after ** [redacted] vacatedIn addition to lots of cleaning needed, the tenants had destroyed the carpet (heavy staining, pet and smoke damage as well) and walls to the point they needed paintingThese charges were billed against the tenants deposit at a pro-rated amountALSO, blinds were damaged, microwave handle cracked, junk left behind on the curb, weeds everywhere in the landscaping, dead grass, and with oil staining in the garage that needed power washedIt was very obvious these damages were NOT due to wear and tear, but due to a great amount of neglect on ** [redacted] part It is absurd that he is expecting any of his deposit returned after treating one of our properties the way he didHis significant balance with us must be paid in full, otherwise we will send the account to collections, and allow the collection agency to pursue legal action to recover the balance owed to us by ** [redacted]

We will reduce the cleaning charges as previously discussed down to $and provide an updated statementPlease ask the [redacted] for the best address to send the statement to and let me know Thanks, Chad C [redacted] Paradigm Property Solutions LLC

The [redacted] (Complainant) did indeed have maintenance requests during their stay in the rental homeMost of which were taken care of in a timely mannerThe main issue that they perhaps are implying was "neglect and hardship" was from a ceiling repair that was not completed for some timeThis damage was originally caused by a faulty area of the roofThe roof had to be repaired and tested before closing up the hole in the ceiling in the homeThe [redacted] expressed their dissatisfaction with the property, and after over months of living there, wanted to be released from the leaseWe went to the property owner and convinced them to allow the tenant out of the leaseIt was OUR efforts and encouragement to the owner to allow the tenants to walk away from the lease contractIn an effort to keep everyone happy, the owner agreed with us to allow [redacted] to break the lease [redacted] took the offer and vacated before the end of the lease termA deposit statement and refund check was sent to them on 9/3/2015, got cashed, and cleared the bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The attached document proves the business failed to send me the paperwork that was supposed to be supplied to me so that I knew what needed to be fixed before I vacated the premises.I wasn't going to spend money to fix things that weren't my responsibility.I was charged for drawers, paint etc that weren't my responsibility due to them not providing me with the documentation I needed to let me know what I needed to fixIt wouldn't be fair for me to fix things in the apartment that were broken before the previous tenants did the walk through
Regards,
*** ***

The Complainant (*** ***) did take over a lease agreement from a previous tenant; just as she states in the complaintIt is her responsibility to learn what she is getting into and agreeing toThis would require her to learn the details of that specific lease and of that
specific property before taking over an existing lease. *** was neglectful in doing her part to learn details of a contract she was assumingTo put the blame on our office for her lack of getting this information at the beginning of the lease take-over from the previous tenant was irresponsible on *** part.The $in "fees" *** makes mention of are not "fees"They are legitimate charges that were withheld from her security depositCharges incurred due to damages to the property and cleaning that was required due to her leaving the unit dirty. We did NOT charge her for carpet cleaning of $since she did in fact have it cleaned herselfShe provided is a receipt from *** *** *** ***thus no charge against the security deposit.The $charge she is referencing to was for general cleaning in the unit after *** vacatedWe had to hire a 3rd party cleaning company to go in and clean to get the apartment to rent-ready cleanlinessThis company had to spend nearly hours on this detail cleaning.Attached you will find a copy of the exact statement that *** receivedAs you can see, the statement DOES NOT show a withholding for carpet cleaningIt does show reasonable charges withheld for general cleaning, maintenance labor time for the repairs needed, and the cost of the supplies used. These tenant related charges were withheld, and the balance of $of the security deposit was given to ***.The move-out statement is detailed showing charges withheldThese charges are legitimate and reasonable considering the condition of the apartment when *** vacatedSincerely, -Paradigm Property Solutions LLC

*** vacated without paying her pro-rated amount of rent due for the JuneShe gave notice in late May of her intentions to vacate, but she dis not pay for her portion of rent due for JuneIn addition, there was cleaning needed, repairs needed (disposal needed
cleared, filters replaced, bulbs out, drip pans and rings, damaged fridge shelves, and blinds needing repaired.) There was also significant neglect to the carpetThere are charges for the replacement that was needed Our internet based software shows that we sent a statement twice (to the email the tenant providedand the same e-mail in which she set up and paid rent through our resident portal.) These were sent to her 7/8/at 4:PM and 8/10/at 4:54PMIf she had paid her rent due and taken care of the apartment, she would not be in this situation

I wanted to let you know that I have received my security deposit from Paradigm in full. My apologies I thought it was $500.00, but after checking the lease, it was in fact $I received the check today. Sincerely; *** ***

Following are the disputes he states:1) Viewed and applied for unit #**; placed in instead2) Carpet was to be replaced before move in3) Walls were to be painted before move in4) We told him he had no option (in regards to the maintenance items which were supposed to be completed) because he paid
for it5) Hot water heater broken and we never fixed6) No keys turned in at move out7) He had the carpets cleaned himselfI will respond to each item in the same manner:1) Their application, which was submitted online, asked for what property they were applying for, to which they listed apartment #** or #**; no mention of unit #**, which I assume was simply a vacant unit used for showing the layout of the units within that complex.2) I have no records of any communication with them or the owner discussing new carpets in the unit.3) On the move in inspection form, which the tenants signed, there is no mention of anything being wrong with the walls; in fact, the ONLY lines which make a notation of anything are for the floors (stains on carpet and wear/scratches on the vinyl), the outside of the fridge, and the oven hood/range.4) We would never tell a tenant, essentially, "too bad, you paid for it"The only way I can make sense of this is if he accepted certain faults with the apartment, and then after moving in demanded that we fix things; this, of course, is not okay when, to our understanding, the tenant accepted the property as is.5) I have no record of anything being wrong or reported to us regarding the hot water heaterThe ONLY maintenance request in his file was submitted on 10/10/stating that their AC wasn't working; and then two days later, on 10/12/2014, they sent another requesting that we cancel the first request because their AC is working again.6) On the move out inspection it is noted that no keys were turned in or left in the unit.7) If tenants have the carpets cleaned themselves, they are to turn in a copy of the receipt, and then we will not charge them for a carpet cleaningI have no record of any such receipt, and therefore he was charged for carpet cleaning.Another note on what I found while researching his profile:1) The move out inspection lists that in the living room and one of the bedrooms, the blind slats were chewed at the bottom; as well, the carpet was fraying at the top of the stairsThis was evidence to us that the tenants had an unauthorized animal in the home which caused some of the damage.Looking at every document in this tenants profile, and everything noted online in our system, there is no record of much of what this tenant is claimingI can only present to you the information we have on-file, which seems to contradict most of what he is claimingThe move out, from a Maintenance Supervisor perspective, was fairly routine; however, the tenants were only required to pay a $deposit which is very low.*** *** ***

I filed on 9/15/after not hearing back from Ron JaquesI was trying to settle this before a court date is set

***,I have taken the time to review your complaint and compare that to the information that I have on my endMy first statement will be that I apologize that you had such a bad experienceOur goal is to provide the smoothest transition into our properties as possibleSome situations are more
difficult than others and it appears that our efforts did not match up with your demandsWhile I respect your opinions, I do not agree with all of themI have read through every email correspondence between you, your son, Brittany and Jaime that I can findI have also reviewed our marketing language on the property that you applied for: Rose Hill #***I am basing my response to this matter on those conversations, our marketing information and conversations with our team on this situation. When a tenant tells us they are leaving (we require a day notice) we immediately begin marketing the specific propertyAs the property is still occupied the exact move in date is unknown due to the unknown time frame of work that will need to be completed based on the previous tenant, the potential upgrades to the property and finally the actual move out date of the previous tenantWe certainly have guidelines that we work towards, but we do not have the ability to guarantee a specific move in dayAll move in dates are estimated. The marketing language on the property that you applied for is as follows: "These Apartments are in a Prime location on the Boise BenchFreshly renovated, with a great kitchen-dinning areaAll appliances are included and there are washer and dryer hookupsElectric forced air furnace and central A/CThere's a quite private deck, and a single carport with secure storageWater, sewer, trash and yard care are provided." The language in our marketing for this unit does not indicate that washer and dryer are included, rather is clearly states washer and dryer hook upsThere are units within the complex that do have washer and dryer included, but the the unit that was applied for is not one of those units. We have offered to return your deposit of $1,and will continue to offer you that returnWe have not deposited that money order into our accountsYou are more than welcome to come by and pick up the money order or if you would like I will mail it to youWe will not be providing any additional compensation to you as per your requestWe do not feel the claims of emotional stress, breach of contract, or other stated damages are accurate or warrant any additional compensation. Paradigm Property Solutions

Paradigm Property Solutions is in breach of contract. I already sent Mr J[redacted] a certified letter which was delivered to their office on 9/11 requesting the deposit, application fees, and a break down of damages and expenses up to that date to be sent to me. To which he chose to ignore. They refused to rent an apartment to us and terminated our contract three days before classes began jeopardizing the ability for my two children to be able to attend BSU . According to Idaho code 6-320 & 6-321 they have to return my deposit of $1350 to me and have not done so. They are in violation of that law. I also want the $105 application fees for which we were approved to rent an apartment from them. They have refused to rent to us despite the fact they approved us. It is now unusable on that or any property they manage which makes that fee worthless. After waiting almost two months on this apartment, they canceled us on a Friday, three days before college courses began and on the weekend of the eclipse making it almost impossible to find housing. If at any time it had been disclosed to us before we signed that earnest agreement the apartment may take over two months to be ready, we would have never put a deposit on it. I even brought it up before I signed it and nothing was said. They knew we needed in that apartment before the 21st I made that clear in the beginning and throughout this whole ordeal. They knew time was of the essence but decided at the last minute to add counter tops to the apartment setting it back even further. Even though they did this, we still waited to get into that apartment. According to what their agent Jamie W[redacted] claimed to my son is because I refused to pay the rent in full which is what she chose to interpret. I never said that. I said I was not going to rent a washer and dryer from them that was already included in the rent. She also claims the ad I sent is not for the same apartment we rented. I have a google snapshot dated 7/5/17 that says otherwise. I am also asking for the damages and expenses. As of date the total comes to $4389.49. I have filed a small claims against them in court. If I do not receive what I am asking for, I am ready to face them in court.

The [redacted] (Complainant) did indeed have maintenance requests during their stay in the rental home. Most of which were taken care of in a timely manner. The main issue that they perhaps are implying was "neglect and hardship" was from a ceiling repair that was not completed for...

some time. This damage was originally caused by a faulty area of the roof. The roof had to be repaired and tested before closing up the hole in the ceiling in the home. The [redacted] expressed their dissatisfaction with the property, and after over 6 months of living there, wanted to be released from the lease. We went to the property owner and convinced them to allow the tenant out of the lease. It was OUR efforts and encouragement to the owner to allow the tenants to walk away from the lease contract. In an effort to keep everyone happy, the owner agreed with us to allow [redacted] to break the lease. [redacted] took the offer and vacated before the end of the lease term. A deposit statement and refund check was sent to them on 9/3/2015, got cashed, and cleared the bank.

We will reduce the cleaning charges as previously discussed down to $75 and provide an updated statement. Please ask the [redacted] for the best address to send the statement to and let me know.
Thanks,
Chad C[redacted]
Paradigm Property Solutions LLC

At the time of the move-out inspection with the tenant, we expect to find the apartment in clean condition; ready for the next tenant to come in. It is extremely rare that we find that an apartment needs no additional cleaning after a tenant has turned in keys and vacated. Simply because areas...

get missed and a real detail clean is not fully done by the tenant. A detail clean includes wiping baseboards, cleaning light fixtures, pulling the appliances and getting both on the sides and behind them, cleaning blinds, window tracks, in additional to all the normal surface cleaning. When a unit needs cleaned, we hire a 3rd party company to go in and do a detail clean. We don't tell them how long to spend in the unit, we simply tell them to do a detail cleaning. There are times they spend 1 or 2 hours; other times much longer. Just depends on what the units needs.  In this case, the cleaners needed to spend 4.5 hours in the unit to detail clean it. Those are the hours they billed our company for.
We have sufficient documentation with the move out inspection noting cleaning was needed, in addition to the tenants signature confirming the details of the inspection. No where is it noted that the tenant would not be charged for additional cleaning. 4.5 hours for performing a detail cleaning of an apartment around 1000 sq. feet is not excessive or unreasonable.
We will not be reimbursing this charge. Attached is a copy of the move out inspection the tenant had signed.

These mailboxes are managed by the post office. If the previous tenant turns in their key we are happy to supply that to the new tenant; however, if they fail to provide one this requires the new tenant to go to the post office with a copy of their lease to have the lock changed and to receive a new...

key. We, as the property manager, are not required to supply a mailbox or mail services when renting out a property; if the tenant wishes to receive this service (at the properties with these types of mailboxes) they must pay for it themselves.Thank you,
[redacted]

Attached you will find the exact itemized statement that we sent to [redacted]. As you can see, it includes details about the deposit and what charges were taken from the deposit. $108 was taken for carpet cleaning, $100 for general apartment cleaning, $140 in labor charges to send in a...

handyman to do repairs to the property. Details of the labor and repairs are listed on the statement. And finally $190.24 charges are supplies needed to restore the property.  The tenant is responsible for the replacement of drip pans, the damaged towel bar, the repair of bent and damaged blind slats (which were on different blinds throughout the unit), and additional painting needed that was above normal wear and tear.  The charges are reasonable and are in line with industry standards and are only items that are deemed as tenant responsibility.
The statement has the detail needed. It doesn't just lump items into one category.  It states what the items are within the category.  Cleaning is broken out, carpet cleaning is broken out, labor charges are broken out, and finally supplies are broken out with specifics of what was purchased. The statement provides adequate detail and support to what the deposit was used for.
[redacted] was given adequate time to communicate with our office prior to the account being sent to collections.  Now that a Collection Agency has the account, we are limited as to what we can do with the file. Communication to take care of the balance needs to go through them.

Complaint: [redacted]
I am rejecting this response because: I just happen to have every transaction from 7/3 and on I have had with your company that says otherwise. That includes my phone log, voice mails, emails, text messages, video, pictures, phone conversations, etc. I have created a timeline of all the events also but date and time. After we found that apartment did not have that washer and dryer Aug. 7th, I started to log everything. I bet you have heard this before, but once you put something on the internet, it is still there even when you remove it. I happen to have a dated cached Google snapshot link copy of your web page of every apartment you had advertised on your site on 7/5/17. The documented ad for that apartment say they were included. I also have a screen shot and a camera shot of my computer with your altered ad that was put back on line on 8/19. I have also read your reviews and see this is a common theme with your company. I also found out the claims your employees left 5 stars ratings and paid tenants for paid reviews to raise your ratings are true too. So as far as to the credibility of what your employees are telling you, you may want to look a little deeper. Your company left us without an apartment after waiting 7 weeks for one at the last minute. Saying your sorry doesn't cut it. I can't tell you the stress we all went through because of the actions of your company. I can't ask for that in small claims but I can ask for the damages your company caused us. Luckily for you, I found a vacant apartment that same day that not only approved us on  a Saturday but gave us the key to the apartment the same day. I didn't have to offer them 12 months advance rent, or pay 6 months rent if I didn't want to pay double deposits as your company was asking from us. I believe for some reason your company was trying everything they could to not rent to us but could not find a legal reason not to. I asked Jamie on the phone on the 18th why she canceled us and she said nothing. I tried to work with your company. I even told Jamie we would take the apartment without the washer and dryer and she said no. So I guess it is up to you where we go from here. 
Sincerely,
[redacted]

It's unfortunate that the move-in date had to be move back a couple times, however the tenants had accepted this by later signing the lease agreement. A third party cleaning company and painting company were hired to do the cleaning and touch up paint. The tenants were not happy with the quality of...

work, so our office requested the workers to go back in and do a better job. The minimal work required would not deem the 10-month old building unsafe or uninhabitable. Our photos show there were knicks and dings in the walls, in addition to a couple areas with marker on the walls from the previous tenant. All cosmetic and easily fixed. Attached are actual photos of the unit and wall condition when the previous tenant moved out. You will see that the wall issues are NOT large holes in walls. The are quite minimal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

It's unfortunate that it turned out this way. I can't answer as to why the information you were given was incorrect. I apologize for the inconvenience it may have caused. Though we began the application process and incurred costs associated with that, I'm glad we refunded your full application...

amount.  I hope you find something that fits your needs. Regards,   Paradigm Management