Paradise Hearing

I was assured that Paradise Hearing carried the model of hearing aid I wanted and they had experience in fitting it, It was not until after I purchased it that I was told the individual who gave me the hearing test and did the initial fitting was never in Prescott (except for making a sale it seems) and would not be doing the adjustments I went with this company after assessing the abilities of this individual Instead, he handed me over to an assistant who was completely unfamiliar with my hearing aids and their featuresShe had problems making the wireless link to the software, had trouble with using it and blamed the software, didn't know how to adjust even some basic things that were a little different, and gave me misleading information on my unit's features that she based on other brandsI am not blaming this woman or her lack of training I am blaming the one who sold them to me He was totally unforthcoming about his situation and their policiesI was not informed that I would be charged 10% if I returned the hearing aids within the trail period It was in fine print at the bottom of the sales agreement, but he kept impatiently looking at his watch apparently late for an appointment elsewhere, and I felt pressured and signedIn any ethical situation, policies and who would be doing fittings etcwould be bought to the attention of the customer prior to sale To add to the frustration they are only open days a week and sometimes only once which shrinks that day trial period to virtually nothing when dealing with someone who is floundering making adjustments After three highly unsatisfactory follow ups, two telephone calls myself to the manufacturer's tech support for professionals to ask about her software problems, I gave up in total frustration and returned the hearing aidsI was gouged a $return fee for my suffering These people are not upfront and they are not fully competent I love the hearing aids and have purchased them elswhere with none of the problems Beware of Paradise Hearing's "lower" prices, you will pay in other ways and be gouged far above the norm if you have any reason to return them

I've been dealing with Zack M [redacted] at Paradise Hearing for over years and have obtained sets of hearing aids over this time Paradise Hearing is a supurb company to deal with and has always provided service FREE whenever I needed it I can strongly recommend Zack and his company to anyone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached
Regards,
*** ***

The Sawdust Factory in Green Lake, WI is amazing! We have purchased a few items from this store and have been beyond happy with each. We purchased an Adirondak glider from the shop and we love it. We had a custom map made of the lake we live near, Lake Puckaway, and [redacted] was meticulous about making it beyond our expectations. There is a lot of pride in [redacted] workmanship. [redacted] and [redacted] are wonderful human beings. Friendly and accommodating always. We highly recommend The Sawdust Factory.

I am very happy with the Sawdust factory the quality is second to none.

I was assured that Paradise Hearing carried the model of hearing aid I wanted and they had experience in fitting it, It was not until after I purchased it that I was told the individual who gave me the hearing test and did the initial fitting was never in Prescott (except for making a sale it seems) and would not be doing the adjustments. I went with this company after assessing the abilities of this individual. Instead, he handed me over to an assistant who was completely unfamiliar with my hearing aids and their features. She had problems making the wireless link to the software, had trouble with using it and blamed the software, didn't know how to adjust even some basic things that were a little different, and gave me misleading information on my unit's features that she based on other brands. I am not blaming this woman or her lack of training I am blaming the one who sold them to me. He was totally unforthcoming about his situation and their policies. I was not informed that I would be charged 10% if I returned the hearing aids within the trail period. It was in fine print at the bottom of the sales agreement, but he kept impatiently looking at his watch apparently late for an appointment elsewhere, and I felt pressured and signed. In any ethical situation, policies and who would be doing fittings etc. would be bought to the attention of the customer prior to sale. To add to the frustration they are only open 2 days a week and sometimes only once which shrinks that 30 day trial period to virtually nothing when dealing with someone who is floundering making adjustments. After three highly unsatisfactory follow ups, two telephone calls myself to the manufacturer's tech support for professionals to ask about her software problems, I gave up in total frustration and returned the hearing aids. I was gouged a $400.00 return fee for my suffering. These people are not upfront and they are not fully competent. I love the hearing aids and have purchased them elswhere with none of the problems. Beware of Paradise Hearing's "lower" prices, you will pay in other ways and be gouged far above the norm if you have any reason to return them.

I've been dealing with Zack M[redacted] at Paradise Hearing for over 10 years and have obtained 3 sets of hearing aids over this time. Paradise Hearing is a supurb company to deal with and has always provided service FREE whenever I needed it. I can strongly recommend Zack and his company to anyone.

I will subsequently be sending the same price list as the one I presented to the [redacted] when they came into the office to check on our hearing aid options. Just as when they originally came in, I showed that some of the more advanced hearing aids have wireless capabilities as you will note in the $1295 and $1495 bullet points (optional and standard wireless). The wireless streamer that was on special is not only a completely separate special from the $795 special (as marked by the THICK BLACK BOXES), but is also not even compatible with the $795 special. He claims that he bought the most expensive hearing aid, which is untrue, and incorrect as our price list (that I walked them through one at a time, least expensive to most expensive) indicates. We do not advertise, nor put our vast inventory, from several of the top manufactures in the industry, on special (much like a grocery store can not advertise everything they keep in stock). He, in fact, bought our cheapest behind the ear option. I also recommended that he get at least the $995 option as it has a better feedback control system than the $795 option which would be very relevant to his particular type and degree of hearing loss (as well as a better noise reduction system, and higher stable gain). The $795 hearing aid option is not a bad hearing aid, but it does have its strengths (digital sound processing, individual frequency control) and weaknesses (power and feedback control). The [redacted] keep stating that I recommended against the wireless streamer. I told them that I didn't recommend getting one hearing aid each, which [redacted] later confirmed (through recommendation and [redacted]' subsequent purchase proof), and that the wireless streamer not only would not be able to split signals between two individual hearing aid users according to two completely different hearing losses if they did decide on one each. This also is a non issue if they weren't getting a wireless hearing aid set.
To address another point, it is stated in his rebuttal that he has only worn them for approximately 5 hours over the course of several months. That is not nearly enough time to adapt to a new set of hearing aids, whether an experienced hearing aid user or brand new to the hearing aid process. I recommend that my clients wear their hearing aids all day long (obviously, more than 5 hours per day). If the aids feedback, or are too loud, soft, or any other hindrances, I am available to fine tune them as they are adjustable.
As stated before, we can not refund any and/or all money as the initial talk of return was only mentioned months after the return policy expired. He is, however, entitled to 100% trade in value for up to 1 year of the delivery date. This is applicable to all sizes of hearing aids, as well as upgrades. I've also let him know that if he doesn't like me specifically, any one of our 8 other offices will be more than happy to work with him. I as well would love the opportunity to create in him a satisfied client. I do not hold grudges, I am not petty, I have no hard feelings, I just want to help.
-[redacted]

Response to Revdex.com complaint ID# [redacted]:
 In response to the “Advertising Issues” complaint: 
 In this particular advertisement, we have three separate specials that are each 
separated by a broad dark border. One was...

advertising a few of our many custom “in-
ear” molded products ($495, $595, $695). Another was advertising the [redacted] 
($795). Finally the third mentions that we were giving away a “FREE TV STREAMER 
with the purchase of any wireless hearing aid set. A $450 value!”. These were the 
specials at the time; however, we always have several other hearing aid options (some 
more, and some less expensive than the advertised specials). We also carry products 
including but not limited to: remote enabled hearing aids, remotes, [redacted] compatible 
hearing aids, wireless hearing aids, hearing aid drying products, and countless other 
accessories which we discuss during the free hearing evaluation.
 After any and all hearing aid evaluations, we include a consultation. This includes 
discussing the results of the test, as well as an in depth discussion of the products that 
we feel would benefit the client the most, and answer any questions they may have. We 
also discuss the features that are included in each of the hearing aid circuits I.E. wireless 
capability (as I did with him and his wife) and prices of the hearing aids. The hearing 
aids he purchased are not a wireless set (as I discussed during the consultation and 
prior to the purchase) therefore the free TV streamer was not included with his hearing 
aids. I did discuss with him that the streamer was not compatible with the hearing aids 
he purchased, and that if he wanted the free TV streamer he would need to purchase a 
wireless hearing aid set as the advertisement clearly states. He said he had a limited 
budget, and that a wireless set was out of their budget.
 As far as the rest of the content in the letter sent to the Revdex.com: 
 Although I would like to highlight other statements made in his letter, HIPAA 
regulations prevent me from discussing some of his other points to any unauthorized 
third party. These points contain and/or pertain to the type, degree, and other specifics 
regarding he and his wife’s hearing loss, condition and/or status, as well as reasons for 
specific recommendations. I can and will make note that I offered a free repair of one 
of his wife’s hearing aids with his purchased hearing aid set. Also, the repair price for 
her other hearing aid would, upon initial inspection, cost $95 or less (which is below the 
industry average). I can and do admit that he is correct that I accidentally wrote 2014 
instead of 2016 in the warranty line. I have already informed him that he does, in fact, 
have the standard two-year warranty and I can change that on his copy at any time he 
desires.
 Finally, per resolution:
 I made contact with the client shortly after learning of the Revdex.com complaint and offered 
several options to help resolve his dissatisfaction. I informed him that he always has the 
availability of reprogramming the hearing aids to his preferences, lifetime for free. I also 
let him know that we would gladly allow him to switch from the open fit he purchased, 
to any same priced in-the-ear models for no additional charge which could help resolve 
clarity and/or feedback problems (we always give ALL of our clients a 1 year, 100% 
trade-in value). I also let him know that if he wanted to upgrade to a wireless set, he 
still has that option, and we will still honor the original advertised special that included 
the TV streamer (even though that is not our current special). He would, of course, 
have to pay the difference in price, as the wireless sets are a higher quality/higher priced 
model than what he purchased with the given budget limitations. And finally, I let him 
know that if it was me specifically that he was dissatisfied with, he could work with any 
of the other hearing aid specialists in the company. He told me he didn’t want to take 
advantage of any options we have offered. It seems that he is unwilling to let us help 
resolve any problem he mentioned, but if he changes his mind, I would be more than 
happy to help, and so would any of the other staff members of this company. Our goal is 
to have happy, loyal, satisfied, and most importantly well-hearing clients.
[redacted]

I was assured that Paradise Hearing carried the model of hearing aid I wanted and they had experience in fitting it, It was not until after I purchased it that I was told the individual who gave me the hearing test and did the initial fitting was never in Prescott (except for making a sale it seems) and would not be doing the adjustments. I went with this company after assessing the abilities of this individual. Instead, he handed me over to an assistant who was completely unfamiliar with my hearing aids and their features. She had problems making the wireless link to the software, had trouble with using it and blamed the software, didn't know how to adjust even some basic things that were a little different, and gave me misleading information on my unit's features that she based on other brands. I am not blaming this woman or her lack of training I am blaming the one who sold them to me. He was totally unforthcoming about his situation and their policies. I was not informed that I would be charged 10% if I returned the hearing aids within the trail period. It was in fine print at the bottom of the sales agreement, but he kept impatiently looking at his watch apparently late for an appointment elsewhere, and I felt pressured and signed. In any ethical situation, policies and who would be doing fittings etc. would be bought to the attention of the customer prior to sale. To add to the frustration they are only open 2 days a week and sometimes only once which shrinks that 30 day trial period to virtually nothing when dealing with someone who is floundering making adjustments. After three highly unsatisfactory follow ups, two telephone calls myself to the manufacturer's tech support for professionals to ask about her software problems, I gave up in total frustration and returned the hearing aids. I was gouged a $400.00 return fee for my suffering. These people are not upfront and they are not fully competent. I love the hearing aids and have purchased them elswhere with none of the problems. Beware of Paradise Hearing's "lower" prices, you will pay in other ways and be gouged far above the norm if you have any reason to return them.

I will subsequently be sending the same price list as the one I presented to the [redacted] when they came into the office to check on our hearing aid options. Just as when they originally came in, I showed that some of the more advanced hearing aids have wireless capabilities as you will note in the $1295 and $1495 bullet points (optional and standard wireless). The wireless streamer that was on special is not only a completely separate special from the $795 special (as marked by the THICK BLACK BOXES), but is also not even compatible with the $795 special. He claims that he bought the most expensive hearing aid, which is untrue, and incorrect as our price list (that I walked them through one at a time, least expensive to most expensive) indicates. We do not advertise, nor put our vast inventory, from several of the top manufactures in the industry, on special (much like a grocery store can not advertise everything they keep in stock). He, in fact, bought our cheapest behind the ear option. I also recommended that he get at least the $995 option as it has a better feedback control system than the $795 option which would be very relevant to his particular type and degree of hearing loss (as well as a better noise reduction system, and higher stable gain). The $795 hearing aid option is not a bad hearing aid, but it does have its strengths (digital sound processing, individual frequency control) and weaknesses (power and feedback control). The [redacted] keep stating that I recommended against the wireless streamer. I told them that I didn't recommend getting one hearing aid each, which [redacted] later confirmed (through recommendation and [redacted]' subsequent purchase proof), and that the wireless streamer not only would not be able to split signals between two individual hearing aid users according to two completely different hearing losses if they did decide on one each. This also is a non issue if they weren't getting a wireless hearing aid set.

To address another point, it is stated in his rebuttal that he has only worn them for approximately 5 hours over the course of several months. That is not nearly enough time to adapt to a new set of hearing aids, whether an experienced hearing aid user or brand new to the hearing aid process. I recommend that my clients wear their hearing aids all day long (obviously, more than 5 hours per day). If the aids feedback, or are too loud, soft, or any other hindrances, I am available to fine tune them as they are adjustable.

As stated before, we can not refund any and/or all money as the initial talk of return was only mentioned months after the return policy expired. He is, however, entitled to 100% trade in value for up to 1 year of the delivery date. This is applicable to all sizes of hearing aids, as well as upgrades. I've also let him know that if he doesn't like me specifically, any one of our 8 other offices will be more than happy to work with him. I as well would love the opportunity to create in him a satisfied client. I do not hold grudges, I am not petty, I have no hard feelings, I just want to help.

-[redacted]

Response to Revdex.com complaint ID# [redacted]:

 In response to the “Advertising Issues” complaint: 

 In this particular advertisement, we have three separate specials that are each 

separated by a broad dark border. One was...

advertising a few of our many custom “in-

ear” molded products ($495, $595, $695). Another was advertising the [redacted] 

($795). Finally the third mentions that we were giving away a “FREE TV STREAMER 

with the purchase of any wireless hearing aid set. A $450 value!”. These were the 

specials at the time; however, we always have several other hearing aid options (some 

more, and some less expensive than the advertised specials). We also carry products 

including but not limited to: remote enabled hearing aids, remotes, [redacted] compatible 

hearing aids, wireless hearing aids, hearing aid drying products, and countless other 

accessories which we discuss during the free hearing evaluation.

 After any and all hearing aid evaluations, we include a consultation. This includes 

discussing the results of the test, as well as an in depth discussion of the products that 

we feel would benefit the client the most, and answer any questions they may have. We 

also discuss the features that are included in each of the hearing aid circuits I.E. wireless 

capability (as I did with him and his wife) and prices of the hearing aids. The hearing 

aids he purchased are not a wireless set (as I discussed during the consultation and 

prior to the purchase) therefore the free TV streamer was not included with his hearing 

aids. I did discuss with him that the streamer was not compatible with the hearing aids 

he purchased, and that if he wanted the free TV streamer he would need to purchase a 

wireless hearing aid set as the advertisement clearly states. He said he had a limited 

budget, and that a wireless set was out of their budget.

 As far as the rest of the content in the letter sent to the Revdex.com: 

 Although I would like to highlight other statements made in his letter, HIPAA 

regulations prevent me from discussing some of his other points to any unauthorized 

third party. These points contain and/or pertain to the type, degree, and other specifics 

regarding he and his wife’s hearing loss, condition and/or status, as well as reasons for 

specific recommendations. I can and will make note that I offered a free repair of one 

of his wife’s hearing aids with his purchased hearing aid set. Also, the repair price for 

her other hearing aid would, upon initial inspection, cost $95 or less (which is below the 

industry average). I can and do admit that he is correct that I accidentally wrote 2014 

instead of 2016 in the warranty line. I have already informed him that he does, in fact, 

have the standard two-year warranty and I can change that on his copy at any time he 

desires.

 Finally, per resolution:

 I made contact with the client shortly after learning of the Revdex.com complaint and offered 

several options to help resolve his dissatisfaction. I informed him that he always has the 

availability of reprogramming the hearing aids to his preferences, lifetime for free. I also 

let him know that we would gladly allow him to switch from the open fit he purchased, 

to any same priced in-the-ear models for no additional charge which could help resolve 

clarity and/or feedback problems (we always give ALL of our clients a 1 year, 100% 

trade-in value). I also let him know that if he wanted to upgrade to a wireless set, he 

still has that option, and we will still honor the original advertised special that included 

the TV streamer (even though that is not our current special). He would, of course, 

have to pay the difference in price, as the wireless sets are a higher quality/higher priced 

model than what he purchased with the given budget limitations. And finally, I let him 

know that if it was me specifically that he was dissatisfied with, he could work with any 

of the other hearing aid specialists in the company. He told me he didn’t want to take 

advantage of any options we have offered. It seems that he is unwilling to let us help 

resolve any problem he mentioned, but if he changes his mind, I would be more than 

happy to help, and so would any of the other staff members of this company. Our goal is 

to have happy, loyal, satisfied, and most importantly well-hearing clients.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Please see attached.

Regards,

I've been dealing with Zack M[redacted] at Paradise Hearing for over 10 years and have obtained 3 sets of hearing aids over this time. Paradise Hearing is a supurb company to deal with and has always provided service FREE whenever I needed it. I can strongly recommend Zack and his company to anyone.

The salesmen is rude and crude to sy the least,,,I'll never buy another hearing aid there,,