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Paradise Hookah Lounge, Inc.

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Reviews Paradise Hookah Lounge, Inc.

Paradise Hookah Lounge, Inc. Reviews (1)

On January 25th 2013 me and a group of friends decided to go to paradise Hookah Lounge on capital blvd. Another female and I ordered a $12.99+tax Hookah that we both split the price for. After sitting there for 20-30 minutes our Hookah was never brought out. I ( [redacted] ) walked up to the front desk and asked the girl standing behind the counter what was taking so long with our purchase. The girl went and brought the store owner out who had told me that they were looking for me and the other girl to bring us our hookah. Before all of this happened the same girl who took our order at the desk was the same girl that came out a cleared the table me and the other girl was sitting at as if she was going to bring it out because she was the one who took our order. After speaking with the owner for a certain period of time he told us we could not get a refund even though they were about to close and our hookah just got brought out. We did not get to enjoy what we paid for nor did we get a refund from our purchase. This place was somewhere I told my group of friends to meet me at because I've been there before and found it to be a nice place of business. I don't like how I am filling a complaint for such a nice business but I did not like how the owner went about this situation as me being a customer at his place of business.Product_Or_Service: Watermelon HookahDesired SettlementI would like either (a) a refund for what I never received or (b) free services my next visit.Business Response In response to the complaint on January 25th 2014 I would like to respond with my side of the issue as the business owner and what my employees dealt with first hand. Around 3:30 am I was asked to come to the register to deal with a complaint from a customer, when I proceeded to ask the customer about her complaint she became hostile and had an attitude. The customer complained she had been waiting around 20 or 30 minutes for her hookah, I went to the back of the building to the room where the hookahs are prepared hers had just been made ( we become extremely busy on Friday and Saturdays it usually takes anywhere from 10 -30 minutes for hookahs to be prepared depending on how many orders we have) I came back to the register to inform her we were backed up on orders and apologized for the delay , she demanded a refund (we have a no refund sign on the front of our register) The customer in question became very agitated and refused to listen to anything I had to say. She was accompanied by two gentleman, unable to calm her down I pulled one of the gentleman aside and told him the hookah was ready and for all the trouble I would throw in another hookah free of charge. The gentleman agreed and tried explaining this to the young lady but she did not want to come to a settlement, she proceeded to walk out the door and left her hookah there. She complained that we were about to close but the time was around 3:30 am we are open until 5 am there was more than enough time for her to enjoy her services. With that being said I will not offer her a free service or a refund since she was given the opportunity to get a free hookah her last visit. Final Consumer Response I never received an apology from the store owner. As I was giving attitude he was too. I had no control over when I left. The same gentlemen he told he was going to give us a free service of hookah was the same gentlemen that say me down where they brought the hookah so I did have a seat and was waiting for all my friends to come over so we can enjoy our night. But one of the gentlemen I was with wanted to leave because he had gotten upset so I had no choice but to leave because he was my ride. The point of the matter is we PAID for something we never got and as a BUSINESS man you should consider the fact that we PAID for out services already so it wouldn't be a free service it was already paid for!

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Description: Smoke Shops

Address: 3629 Capital Blvd STE 110, Raleigh, North Carolina, United States, 27604-3015

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