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Paramount Products Co. Inc.

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Reviews Paramount Products Co. Inc.

Paramount Products Co. Inc. Reviews (5)

Review: The company has used USPS to mail to us an invoice for their product that they claim was ordered verbally. The product was never ordered and never delivered. This is not the first time this company has tried to receive payment under false pretenses from us. They are somehow obtaining the names of our officers and using them to falsely represent to "Accounts Payable" that our organization owes them money, hoping that we do not talk to each other.Desired Settlement: Stop sending falsely represented invoices.

Business

Response:

November 12, 2013

Dear Madam/Sir:

In response to your complaint, we have dealt with you since 2005 without incident. Unfortunately on this order placed by [redacted] on 9/12/13, UPS, in error, attempted to deliver the product to the wrong address. Our records indicate that we have used the same addresses for billing and shipping since 2005. After 3 misguided attempts to deliver this package , we found out today via UPS tracking info that the order for our products is in Goldsboro, N.C., so we share **. [redacted]'s dismay and concerns.

We wish that **. [redacted] would have contacted us via phone in regards to this matter, in which case, we would have handled this headache in the same way as we are going to handle it now. We are going to VOID the invoice with NO MONIES owed to us by the VFW. We will follow up on this matter by either retrieving our product from North Carolina or filing a claim with UPS.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The business claims to have delivered product to us for several years, and I am saying as per the complaint that we have never ordered anything from them. They simply say that a person at our establishment made a telephone order which is not the case. Their response of voiding their invoice is pretty much meaningless because we were not going to pay them anyway. The desired outcome that we are looking for is for them to stop sending us anything.

Regards,

Business

Response:

December 4, 2013

Dear Madam/Sir:

We are very sorry for any bad feelings or ill will that may have been created by this transaction. We will certainly put this organization on our "Do Not Call/Do Not Ship" list. However, in our defense, we have uncovered 3 separate prior transactions that were consummated without incident or problem. In August of 2005 an order was placed by [redacted]. And in September and November of 2011 orders were placed by [redacted].

Once again, this invoice dated 9/12/13, is null and void as we have received a credit from UPS for our product which they lost. Also, if we would have had prompt and direct communication with the VFW, we would have handled this in a friendly and prompt manner as soon as it was brought to our attention.

Thank you and Happy Holidays

Review: According to my custodian [[redacted]] (long time) a my rental agent [[redacted]] (long time) you have pulled this bait and switch problem before and slickly enough you wait "till [redacted] delivers the product" and "then notifies you" to begin your billing, that way you are sure the trapped customer has already started to use your products. I contacted you today [4-30-2014], upon receipt of the invoice, to discuss the issue and you had no regard for me or our organization, were insulting, and quoted me facts that you could not back up. "your claim that it was ordered eailer last year, was totally unsupported because you could not provide any proof of said claim. You misrepresented this order as well as a previous order and we are not interested in doing business with the likes of your operation. We further more want a return shipping label with return postage for the unused product that is taking up space in our storage closet. Take your offered settlement by [redacted], and [redacted] of $132.60 and park that also.Desired Settlement: We pay nothing for something that got put in our face with out proper authority, and we either return the unused portion and the remaining used portion at their expense or we throw it away.

Business

Response:

May 10, 2014Dear Madam/Sir:According to 3 different sales reps, [redacted] (30 years), [redacted] (9 years), and [redacted] (10 years), we have done business with you company at least 20 some times dating back to 1991 and [redacted], without any conflict or problems that could not be settled amicably.As far as the time lapse between the shipping and billing, a 7 day turnaround is the normal operating procedure that we have used for 30 years. It would certainly be poor tactics if a bill preceded the delivery of product.When we have a customer call in with any concerns, it is our standard practice to make sure they receive good customer service with all their concerns addressed. We would have either offered to have UPS pick up the product or tried to have worked out a settlement that would appease the customer. Since we have not converted all of our accounts over to computers yet, it does take some time for us to retrieve customer history per [redacted] request. However, see enclosed documents.In the 20 some dealings with your company, never have we hinted of any misrepresentation. Donna Hughes was made fully aware of the quantity and price of product that she would be receiving as we do with all of our customers.In our continuing customer service, we will agree with the customers demand as always. We have made arrangements with [redacted] to pick up the package at our expense. Please allow 5 business days for pick up.

Business

Response:

The attached are clearer copies of invoices. These were sent to us by the business whereas the previous ones sent to the consumer had been faxed by the business earlier in the complaint process.

Review: This company represented itself to me as a company that said that the urinal cakes in our mens room needed to be disposed of. I was a new employee and was not aware that we did not purchase any in the past. When I received the initial invoice on May 28, 2013. I paid the bill totaling $592.62. I called and told them I did not need the product as I operate a private clubhouse and only have one urinal I ended up for 60 urinal cakes I could not use. Today June 27, 2013 I received another bill from the same company for Bowl Clips totaling $598.90 which I am refusing to pay. Because I was told they could not do anything to help me when I called them on June 7, 2013. It was misrepresented to me and I was informed that the bowl clips free and was shipped. I am mailing the bowl clips back with the invoice as again I refuse to pay at total of $1,191.52 for 60 urinal cakes and bowl clips this is a total bait and switch in my opinion.Desired Settlement: I do not know what exactly to ask for but as I stated in the problem I refuse to pay for something I cannot and will not use.

Business

Response:

Please see attached response.

Company calls and gets the managers name then sends products that you did not order showing the managers name as customer ordered and verbal. Beware!!
Even after contacting them by telephone the products still keep coming.

Review: Paramount Product Company called us asking if they could send us a catalog. I said that would be fine. The lady I was talking to stated that they also had a special on urinal deodorizers... as an fyi. We NEVER discussed an order of any kind on these. Yesterday, August 18th, 2014 I received a package for urinal deodorizers. I did not order these nor do we have a use for them. I called them yesterday asking me to call me back. They called me back today. I spoke to the lady that I initially talked to and she said that I ordered them because they were "in her notes". I said that you may have that in your notes but your notes are wrong. For them to add that in when it never took place is highly unprofessional. I never placed an order and never signed anything saying I wanted these. I will be sending this box back to them today and will be tracking it. This is a HUGE SCAM. If you look on the sales order it says SOLD TO: Paramount Product Co and SHIP TO: Our Company. This shows that they did not sale this to me.Desired Settlement: I want Revdex.com to look into this company. They are running SCAMS on companies and are trying to get away with it. I will not pay for something that I did NOT order.

Business

Response:

August, 28, 2014Dear Cynthia:While I understand the frustrations and concerns expressed by [redacted], please be assured all moral, legal and ethical standards are upheld with our sales representatives on all sales calls to customers. At no time was there any misrepresentation of any sort communicated with said customer. All of our sales representatives are trained to request a purchase order number at the end of all sales requests.While we feel terrible about any miscommunication, we feel we did nothing wrong whatsoever. In keeping with our customer service friendly policy, had [redacted] requested a free pickup sticker, we would have been more than happy to supply her with one,Generally speaking, when there is any miscommunication, there is shared responsibility on both sides. Perhaps we could have spoke clearer or [redacted] could have listened more intently.Upon receipt of merchandise, we will close out this account and place this customer on our DO NOT CALL list.Reputation is everything arid we pride ourselves on our good standing with the Revdex.com. We have no unresolved complaints in 30 years of business.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I have proof that shows the box was shipped back and delivered to them. Our company will NOT pay for products that we did not buy. No PO was given to them and no payment will be issued. Any further complications will result in action from our lawyers.

Regards,

Business

Response:

September 5, 2014Dear [redacted],In regards to complaint # [redacted], we have since received the product back and considered this matter closed. The customer has never received any billing nor would they as the product was already returned to us.Thank you,Elliott L

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Advertising - Direct Mail, General Merchandise - Retail

Address: P.O. Box 976, Jenkintown, Pennsylvania, United States, 19046

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