Paramount Realty Solutions

Beware of this contractor! I ordered a door and was told weeks it will be in and then installed within a few days weeks later the door came in and was installed within a week or so When it was installed, the slide for the in the door screen didn't work, and there was a hole in the screen ((both of which should have been checked out before installing) The manufacturer came out weeks later, fixed the door, and said he would order a new screen and put it in himselfJust a lot of unsatisfactory customer service

We had a terrible experience with TimFirst we didn't get the doors we orderedWe ordered double doors with glass windows and we got NO glass windowsFirst he tried to tell us that we didn't order the one with windows,when I reminded him he then remembered that the factory called him and told him that the doors that were ordered can not be filled(Apparently our doors were to small for the windows)Tim failed to let US knowThank goodness the doors are great , but it's not what we orderedI will NEVER do business with him againWhen I called to let him know how upset I was he starting CURSING at meI kept asking him to stop, but he kept using that fowl languageThis is suppose to be a Christian owned family business! He needs to be more patient with his costomers

horrible response to request for repairs Heating fireplace broken used as part of heat, repairs not done in timely manner ( weeks in the winter) Waiting for landlord to respond due to "cost of repair" Currently in ice and snow storm and company had the audacity to send a letter saying tenant responsible for any damage if pipes burstall while not correctly fixing heating source that would work if power goes out I have been a responsible homeowner for over years and am renting since relocated This lack of response if unprofessional and discourteous to tenant

Beware of this contractor! I ordered a door and was told 2 weeks it will be in and then installed within a few days. 6 weeks later the door came in and was installed within a week or so. When it was installed, the slide for the in the door screen didn't work, and there was a hole in the screen ((both of which should have been checked out before installing). The manufacturer came out 2 weeks later, fixed the door, and said he would order a new screen and put it in himself. Just a lot of unsatisfactory customer service.

The company refuses to release us from our lease without penalty after the home has flooded and become uninhabitable. On September 3rd two pipes in the home burst, flooding the property. For three weeks we have stayed in the hotel. My phone calls have been completely ignored. Emails are slow to arrive, and neglect to answer our questions. The property manager claims that demolition had been completed, this is simply untrue. Repairs have not even begun on the property. Our insurance company is concerned by the pace of repairs, but paramount will not give them information when they call or return their calls. Now we are being faced with being sent out of the hotel with nowhere to go. The home does not even have a kitchen at the moment or an upstairs bathroom. It is uninhabitable for a family of five. The lease clearly states that the home is to be kept in habitable condition. I realize that accidents happen, but I still need a place to live. Whenever I cak the company the staff is always rude and condescending, and are always reluctant and slow to make repairs. I am concerned that the landlord in Hawaii is unaware of the extent of the problems in their home, and how much the realty company dislikes to provide the most basic maintenance on the property. They refuse to release me from my lease without stealing my security deposit, despite the fact that they have failed to provide me with a place to live. I want a full refund of my $1300 security deposit, and also a refund of my September rent since I have been unable to live in the home.Desired SettlementI want a full refund of my $1300 security deposit and my September rent, minus the two days we were actually in the home. Business Response Contact Name and Title: [redacted] Broker-in-ChargeContact Phone: XXX-XXX-XXXXContact Email: [redacted]@paramountrealtysolutions.comExtensive property damage from a sudden pipe burst is never a good thing for any tenant or home owner, especially on holiday weekends. However, our emergency call center team was able to coach the tenant on how to turn off the water supply within minutes of having received the phone call. Thereafter, although a plumber was able to promptly complete the small repair the water damage was rather large which made the property inhabitable from the day of the reported leak. The Property Manager was able to provide rent credits (i.e. tenant was notified of this early in the insurance claim process) for all of the days the property has remained inhabitable and verified with the insurance company for the tenant additional claim info needed so that the tenants also received credit for living expenses per the policy. The Landlord recently approved a lease termination and we await a date from the tenant on when they can completely move-out of the property.

Paramount realty did not provide the committed services. They had very poor communication.I submitted an online application through their website for a rental house on May 8, 2105. I paid the application fees, total of $90, for me and my wife. I haven't heard anything from them for 4 days. We called the office and asked about the status. The responses and reasons they gave were not clear and sketchy. The next day, I called them again since we did not see any progress on our application. The lady at the office was too aggressive. She was not helpful at all. She could not answer my questions, she lied about our previous communication. She hung up on me without giving any reasons. After that, I called the office several times during the day but they did not answer the phone. After five days of submitting my application, I did not see much progress. They did not meet what they committed on their website, "process applications in 24-48 hours" and" we answer phones!". They do not communicate with people professionally, hang up phones, do not answer phones, avoid giving any information about your application.Desired SettlementI'd like to get refund of $90.Business Response /[redacted]/Our company policy about non-refundable application fees is clearly stated in the application disclosure process. This disclosure is situated in a position where electronic agreement from the applicant is required before the fee is paid by the applicant (i.e. $45 per adult applicant). While our website indicates a desire to quickly process applications in 24-48 hours there is no promise of a "money back guarantee." Additionally, while our piece of this particular review was completed within the 24-48 hour goal time frame (i.e. credit score, national criminal history check, eviction history, credit trade line examination) other pieces of our very careful application review require documents from third parties (i.e. report from prior Landlord). Repeated efforts to secure prior rental history proved unusually difficult in this case but was achieved yesterday. However, the applicant withdrew the application before final review was completed. Since many customers simultaneously apply for several properties it is possible that this customer selected another property. However, our company policy is that we will keep applications on file for 90 days so that the application fees can be used towards applying for another property. Additionally, this applicant can choose to re-engage in the consideration process for the property currently under discussion.Consumer Response /[redacted]/They got my application fee and did not provide services. They never contacted to me about any additional information until I call them. The lady at the office lied about the fax number. She also lied about the phone number. She hung up on me for no reason. The office did not answer my calls despite my several attempts. I think this company is totally unprofessional. I withdrew my application because I don't trust the company. I never know when they will lie or don't answer my phones on purpose as they did. I didn't apply for other houses. I really wanted this house and waited to get an answer from them. However, because of their attitude and unprofessional service, I lost a week in my rental search. I'll take legal actions against this company. I'll report them and file complaints wherever applicable. Final Business Response /[redacted]/Corporate phone logs, inbound emails from the customer and outbound email responses to the customer were reviewed by a supervisor. This review demonstrates that the customer concerns do not match up to the actual record of events. Additionally, our records show that we made repeated attempts to inform this customer in how to successfully advance through the application process including repeated requests for landlord contact information which took 3-4 days to secure from the applicant. The attempt to advance the application beyond the initial services rendered (i.e. credit check, trade line evaluation, national criminal history search, prior eviction search) stalled because of failure to provide complete information on the initial application as well as the ultimate withdrawal of the desire to be further considered for the rental property under discussion. While the disclosure statement signed by the applicant indicate that application fees are non-refundable we have already agreed to keep the file active for up to 90 days so that the application can be considered for one of our other very nice rental properties. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)I already mentioned that they lied on the phone to me. They gave sketchy answers to my questions. They hung up on me for no reason. They did not answer my phone calls. I'd never trust this company ever. So, I don't want any of their services. They are still lying about their attempts of getting information. I already included in my responses that, they never told us they needed information until I called them. They never told me they needed fax number until I called them. They never told me they couldn't get the fax through until I called them. By the way, the fax number was correct, they probably did not fax it or did not try more than once. They told me they don't have the phone number of my previous landlord, which I already provided. Could they explain not answering my phone calls? They hung up on me while we are talking. Please collect the phone records, email records and let's resolve this issue with the facts. Their response states:"Additionally, our records show that we made repeated attempts to inform this customer in how to successfully advance through the application process including repeated requests for landlord contact information which took 3-4 days to secure from the applicant." I want to see what records they have. They tried to inform me not answering the phone? I think it's the best way to resolve this legally since they do not want to be cooperative and they keep providing incorrect information.