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Parasol Leads Reviews (23)

Hello, J [redacted] ***, signed up with our service by depositing $and leads were delivered at $per lead total of $Client returned leads which were approved for $Net leads purchased by client is at $per lead total of $and we have sent the client confirmation that their balance of $would be returned as soon as we get her credit card informationWe have over clients buying leads and few don't like these leads and they have ability to return leads if they are bogus, when each client signed up for our service they agree to our terms and conditions and return policy the link is below: http://www.parasolleads.com/parasolleads-terms-conditions http://www.parasolleads.com/parasolleads-lead-return-policy This is a non-issue compliantThank you J [redacted] President

We have no control over people's email servers, which is why we cannot guarantee email delivery That is why it is explicitly written in our Lead Return & Cancellation Policy, that: "Lead DeliveryIt is understood and agreed that the main delivery method of purchased leads to Buyer is via the Parasol Leads customer back office accountThe Buyer's Parasol Leads back office account lists all leads purchased and is considered the official record of leads delivered.As a courtesy, Parasol Leads also delivers notification of leads generated to a Buyer's Parasol Leads back office account via email and text message.However, due to various non-delivery issues that are inherent to email and text messaging that are outside of Parasol Leads control, Parasol Leads can not guarantee 100% lead delivery notification via email and/or text message.Therefore, no lead credit or refund will be allowed for any lead return based on the Buyer did not receive notification of a lead generated via email and/or text message." We have options to settle this: We can issue a $credit to the client's account for life insurance leads As of right now, our Medicare lead flow is extremely low, and we virtually don't have any volume We can issue a refund of $to the client

Hello we spoke to client and have resolved the issue by refunding his $and took all bad leads back, his refund will be process 7/15/which has been conveyed to the customer and customer has accepted that refund Thank you Jamal nasser

Client was contacted and issue was resolved over the phone, client requested that her balance should be refunded which is scheduled to be done on 8/11/per our company policyIs there any other action required by usThank you J*** [redacted]

hello client jumped the gun to write a complaint , his full refund of $was processed this morningthis matter is resolved

we replied to customer as follows: Hi M*** We received your request for a balance refund of $We are happy to accommodate your requestPlease note that we will not be refunding the $credit that we issued to your account when you opened up your account...so you will be refunded your remaining balance of $We will process your refund request as quickly as possibleWe will send the refund order to our accounting department todayThe refund process can take 7-business days to completeBest Regards, J [redacted] *** Customer Service Manager Parasol Media, Inc

Today Parasol Leads called [redacted] to see if we could answer some of his concernsOur hope was that we could correct any areas of concern with a goal of providing an excellent service to *** This clients’ account has been open for a total of business daysPlease note we usually request that a client allow at least business days to see measurable resultsMost lead generation and marketing companies will confirm that it does take more than a total of business days to see results During our call it became clear that there were many misinterpretations of how our leads distribution system works in the delivery of leadsParasol Leads provides leads to over clients nationwide [redacted] stated that the leads were of bad quality and yet on many occasions during our call, [redacted] refused a refund of his balanceInstead [redacted] stated that he wanted more leadsThis was confusing to us; we did not understand why someone would want more leads if they were so bad..? During the business days that ***’s account was open, [redacted] returned a total of leads for a creditEvery lead that [redacted] returned for a credit was approved by us and we issued a full credit to his account During our call today we offered additional options to help improve the performance of his experience with our leads, this help was refused We explained to [redacted] that our shared lead system is dependent on having other agents with the same request in the same area and open to receiving leads at the same times each dayWe went on to explain that if we do not have another agent who is buying shared leads in the same area with the same profile at the same time of day, then a lead is not able to be sharedThis is because there is nobody else to share it with! In that event we are able to offer of those leads to our clients on an exclusive basis, meaning he is the only person to receive that lead from usThe client stated he did not want them on an exclusive basis he only wanted them on a shared basis I suggested one of two options, either if he wants them to be shared then perhaps to be a little more patient and wait for them system to match leads to him and one otherOr if he did not want to wait, then we are happy to refund the balance of his accountAt this point [redacted] said that he would accept a refund After the call we sent a note to our finance department to issue an account balance refund to ***

Hello
we have been in constant contact with MrH***, and below is the summary of his leads:
he agreed to our terms and conditions and return policy, if he would have returned all bad leads per the return policy we would have approved those returns after
verificationD*** *** #
All leads Delivered:
All leads returned:
Total leads Charged for:
Lead Cost
$
Total $$ Charged:
$
Total $$ Deposited
$
Bal on Account
$

Hello,
J[redacted], signed up with our service by depositing $400 and 22 leads were delivered at $35 per lead total of $770. Client returned 13 leads which were approved for $455. Net leads purchased by client is 9 at $35 per lead total of $315 and we have sent the client...

confirmation that their balance of $85 would be returned as soon as we get her credit card information.
We have over 3500 clients buying leads and few don't like these leads and they have ability to return leads if they are bogus, when each client signed up for our service they agree to our terms and conditions and return policy the link is below:
http://www.parasolleads.com/parasolleads-terms-conditions
http://www.parasolleads.com/parasolleads-lead-return-policy
This is a non-issue compliant.
Thank you 
J[redacted] President.

We have no control over people's email servers, which is why we cannot guarantee email delivery.  That is why it is explicitly written in our Lead Return & Cancellation Policy, that:
 
 "Lead DeliveryIt is understood and agreed that the main delivery method of purchased leads to Buyer is via the Parasol Leads customer back office account. The Buyer's Parasol Leads back office account lists all leads purchased and is considered the official record of leads delivered.As a courtesy, Parasol Leads also delivers notification of leads generated to a Buyer's Parasol Leads back office account via email and text message.However, due to various non-delivery issues that are inherent to email and text messaging that are outside of Parasol Leads control, Parasol Leads can not guarantee 100% lead delivery notification via email and/or text message.Therefore, no lead credit or refund will be allowed for any lead return based on the Buyer did not receive notification of a lead generated via email and/or text message."
We have 2 options to settle this:
We can issue a $300 credit to the client's account for life insurance leads.  As of right now, our Medicare lead flow is extremely low, and we virtually don't have any volume.
We can issue a refund of $300 to the client.

we replied to customer as follows:
Hi M[redacted],
We received your request for a balance refund of $346.00. We are happy to accommodate your request. Please note that we will not be refunding the $100 credit that we issued to your account when you opened up your account...so you will be refunded your remaining balance of $346.00. We will process your refund request as quickly as possible. We will send the refund order to our accounting department today. The refund process can take 7-10 business days to complete.
Best Regards,
J[redacted] Customer Service Manager Parasol Media, Inc.

hello
 
client jumped the gun to write a complaint , his full refund of $385 was processed this morning. this matter is resolved.

Hello
 
we spoke to client and have resolved the issue by refunding his $250 and took all bad leads back, his refund will be process 7/15/16 which has been conveyed to the customer and customer has accepted that refund.
 
Thank you
 
Jamal...

nasser

Client was contacted and issue was resolved over the phone, client requested that her balance should be refunded which is scheduled to be done on 8/11/2015 per our company policy.
Is there any other action required by us.
Thank you
J[redacted]...

[redacted]

We do not have any record of this client contacting
us to change his leads from life insurance to Medicare supplement insurance
leads.  All requests for filter set
changes or filter set additions are made...

through the client’s back office
system, through their “contact us” button. 
Filter set change/addition requests are handled by our technical
department, and we did not receive any filter set change/addition
requests from this client. 
 
Adding a new filter set to a client’s account is a
lengthy process.  The client would need
to submit the request through their back office, and then correspondence would
go back and forth between the client and our technical department, to find out
what filters to put in place.  For example,
we would need to know the maximum number of Medicare insurance leads that the
client wants delivered to them per day, and/or maximum number of leads they
want delivered to them per week.  We
would also need to know what days of the week the client wants to receive these
leads, and what times of the day the client would like to receive these
leads.  We would also need to know what
states & what zip codes the client would want the leads from…or if there
are any zip codes that they don’t want leads from and wish to exclude.  We would also need to know the ages of the
leads that the client wants…so for example, do they want leads that are between
64 ½ and 65 years old, or between 64 ¾ and 65 ¼ years old, or 65 years old to
65 ½ years old, etc.  We would also need
to know whether or not the client wants leads that are considered “smokers” or
“non-smokers”.  Once our technical
department receives this information from the client, they setup the filter set
with the requested filters, and then they send an email to the client, asking
them to verify that the filter settings are correct.  If they are correct, then the client is
instructed to activate their account.  None
of these steps happened with this client, because we did not receive any
kind of instruction from the client to add a Medicare filter set.
 
Yet on the other hand, on 11/25/13 at 7:50:14 am PST,
the client went in to his account to change his personal settings.   He
changed his “primary lead type” from “life insurance” to “Medicare
insurance”.  This is not a filter
set change, nor a request to add a Medicare insurance filter set to his
account.  We have proof within our system
that he made this change to his personal settings.   He then re-activated his account that same
day at 7:50:49 am PST (which by the way, had been temporarily paused since
8/7/12…for over a year).  We then
delivered 12 life insurance leads to him at a cost of $35 each from the time
period of 11/25/13 to 1/21/14.  His
account balance was then diminished to $20.50 after those leads were delivered
to his account.   
 
Regarding the client’s claim that he never received
any leads to his email address, it is clearly stated in our Lead Return &
Cancellation Policy (http://www.parasolleads.com/parasolleads-lead-return-policy/) that he is responsible for all leads delivered to his account:
“Lead
DeliveryIt is understood and agreed that the main
delivery method of purchased leads to Buyer is via the Parasol Leads customer
back office account. The Buyer's Parasol Leads back office account lists all
leads purchased and is considered the official record of leads delivered.As a courtesy, Parasol Leads also delivers
notification of leads generated to a Buyer's Parasol Leads back office account
via email and text message.However, due to various non-delivery issues that
are inherent to email and text messaging that are outside of Parasol Leads
control, Parasol Leads can not guarantee 100% lead delivery notification via
email and/or text message.Therefore, no lead credit or refund will be
allowed for any lead return based on the Buyer did not receive notification of
a lead generated via email and/or text message.”
 
The client’s remaining account
balance is only $20.50.  So now, 6 months
later…he is requesting $300 worth of free leads?!  We are sorry, but we had delivered leads to
his account 6 months ago, and his refundable account balance is only $20.50.

Today Parasol Leads called [redacted] to see if we could
answer some of his concerns. Our hope was that we could correct any areas of
concern with a goal of providing an excellent service to [redacted].
This clients’ account has been open for...

a total of 11 business
days. Please note we usually request that a client allow at least 30 business
days to see measurable results. Most lead generation and marketing companies
will confirm that it does take more than a total of 11 business days to see
results.
During our call it became clear that there were many
misinterpretations of how our leads distribution system works in the delivery
of leads. Parasol Leads provides leads to over 3000 clients nationwide. [redacted]
stated that the leads were of bad quality and yet on many occasions during our
call, [redacted] refused a refund of his balance. Instead [redacted] stated that he
wanted more leads. This was confusing to us; we did not understand why someone
would want more leads if they were so bad..?
During the 11 business days that [redacted]’s account was
open, [redacted] returned a total of 6 leads for a credit. Every lead that [redacted]
returned for a credit was approved by us and we issued a full credit to his
account.
During our call today we offered additional options to
help improve the performance of his experience with our leads, this help was
refused.  We explained to [redacted] that our shared
lead system is dependent on having other agents with the same request in the
same area and open to receiving leads at the same times each day. We went on to
explain that if we do not have another agent who is buying shared leads in the
same area with the same profile at the same time of day, then a lead is not
able to be shared. This is because there is nobody else to share it with! In
that event we are able to offer of those leads to our clients on an exclusive
basis, meaning he is the only person to receive that lead from us. The client
stated he did not want them on an exclusive basis he only wanted them on a
shared basis.
I suggested one of two options, either if he wants them
to be shared then perhaps to be a little more patient and wait for them system
to match leads to him and one other. Or if he did not want to wait, then we are
happy to refund the balance of his account. At this point [redacted] said that he
would accept a refund.
After the call we sent a note to our finance department
to issue an account balance refund to [redacted].

I'm sorry, we've already refunded this client his money.  He gave our system 11 days, which is, in marketing, a ridiculous amount of time.  We are really sorry it didn't work out, but the client didn't give us enough time for us to make it work. Maybe for some marketing companies, that's enough time to make it work.  But for our company, we can't always produce the results that the client wants in 11 days.  Every client has different levels of expectations, patience, and requirements, and we do our absolute utmost to try to satisfy every client.  We have over 3000 clients nationwide.  If it becomes obvious to us that we cannot satisfy what a client expects from our system, then we certainly do not want that client to tie up their marketing budget with us.  We would rather them put that money somewhere else where they may be able to get results that they expect; this is why we felt the best solution was to offer a refund to this client. Yesterday we completed the refund to the client.  
 
Again, we are sorry that our service did not work out for this client, and wish him the best of luck with his business.

Please call me and give me back my money! worst leads ever, not even one person was looking for insurance out of days of calling all the leads, my number is 321-258-3330, submitted request a long time ago and no money back ,, I need all $400.

Review: I purchased exclusive $35 leads with this company and I had to return most because they were not looking for life insurance. They were trying to win a prize or money. I should have known it was a red flag when they would not give me their website for lead generation. His response was agents were going to the website playing causing them to return a lot of leads. After I returned more than 90% of my leads the leads slowed down severely. Some days I would get 0 leads. I called and he said it was a system error and when it happened again he said he would fix it. The leads still came in slow, maybe 2 a day when the 1st week I was getting 5 a day easily in 2 hours. I set it up to get 5 leads a day. I called J[redacted] my sales rep and left him a message that I would like a refund or to stop sending me leads from bogus cites whereas people really want to win something. Nobody should purchase from this company. It is a complete waste of the agents time to call and have to return almost all the leads for being bad.Desired Settlement: I would like a refund of $360. I'm tired of dealing with bad leads. I originally spent over $400 but some were legit. I've had bad leads for months now and I should have ran through them all in 1 week.

Business

Response:

Client was contacted and issue was resolved over the phone, client requested that her balance should be refunded which is scheduled to be done on 8/11/2015 per our company policy.

Review: When I contacted Parasol Leads, the phone was answered by a man named Tom Carolan,CEO(a CEO that takes sales calls). I liked what he had to say, I researched the company, so I set up the account. The first day I got three leads. The first prospect said "I didn't request any inforamtion about life insurance". The second was a disconnected number, the third said "no information was requested". I got three more over two days. All were BAD! Out of six leads, I had to ask for a refund for all six! 100% of the leads were bad. When I inquired about this poor rate of quality leads. [redacted] the sales manager got really defensive. Then the leads stopped. I called [redacted] again, I asked how many leads were generated in the state of GA this month, he said 79. I asked why was I not getting any leads. Here was his answer. You bought shared leads you only pay $12, since we have another agent that buys exclusive leads and pays $35, he will get all of those leads. This account never should have been set up if Parasol did't want to sell me the leads! Another week and a half has passed and I have no leads! My money is tied up and Parasol won't live up to their agreement. My advise to any agent wanting to do business with them. DON'T! Now my calls are not accepted, Tom and [redacted] both hide behind caller ID and won't return emails. They will accept your money, but they will not deliver! They will run and hide. This is the worst lead company I have ever done business with. I believe this company consist of three guys and a web site. Don't waste your time...Desired Settlement: I want the leads they promised at the rate they promised and delivered daily as they promised. I also would like [redacted] and [redacted] to stop acting like a cowards and return my calls and emails. If you can take a sales call, you can return a call or an email.

Business

Response:

Today Parasol Leads called [redacted] to see if we could

answer some of his concerns. Our hope was that we could correct any areas of

concern with a goal of providing an excellent service to [redacted].

This clients’ account has been open for a total of 11 business

days. Please note we usually request that a client allow at least 30 business

days to see measurable results. Most lead generation and marketing companies

will confirm that it does take more than a total of 11 business days to see

results.

During our call it became clear that there were many

misinterpretations of how our leads distribution system works in the delivery

of leads. Parasol Leads provides leads to over 3000 clients nationwide. [redacted]

stated that the leads were of bad quality and yet on many occasions during our

call, [redacted] refused a refund of his balance. Instead [redacted] stated that he

wanted more leads. This was confusing to us; we did not understand why someone

would want more leads if they were so bad..?

During the 11 business days that [redacted]’s account was

open, [redacted] returned a total of 6 leads for a credit. Every lead that [redacted]

returned for a credit was approved by us and we issued a full credit to his

account.

During our call today we offered additional options to

help improve the performance of his experience with our leads, this help was

refused. We explained to [redacted] that our shared

lead system is dependent on having other agents with the same request in the

same area and open to receiving leads at the same times each day. We went on to

explain that if we do not have another agent who is buying shared leads in the

same area with the same profile at the same time of day, then a lead is not

able to be shared. This is because there is nobody else to share it with! In

that event we are able to offer of those leads to our clients on an exclusive

basis, meaning he is the only person to receive that lead from us. The client

stated he did not want them on an exclusive basis he only wanted them on a

shared basis.

I suggested one of two options, either if he wants them

to be shared then perhaps to be a little more patient and wait for them system

to match leads to him and one other. Or if he did not want to wait, then we are

happy to refund the balance of his account. At this point [redacted] said that he

would accept a refund.

After the call we sent a note to our finance department

to issue an account balance refund to [redacted].

Business

Response:

I'm sorry, we've already refunded this client his money. He gave our system 11 days, which is, in marketing, a ridiculous amount of time. We are really sorry it didn't work out, but the client didn't give us enough time for us to make it work. Maybe for some marketing companies, that's enough time to make it work. But for our company, we can't always produce the results that the client wants in 11 days. Every client has different levels of expectations, patience, and requirements, and we do our absolute utmost to try to satisfy every client. We have over 3000 clients nationwide. If it becomes obvious to us that we cannot satisfy what a client expects from our system, then we certainly do not want that client to tie up their marketing budget with us. We would rather them put that money somewhere else where they may be able to get results that they expect; this is why we felt the best solution was to offer a refund to this client. Yesterday we completed the refund to the client.

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Description: INSURANCE COMPANIES, INSURANCE - ACCIDENT & HEALTH, INSURANCE - LONG TERM CARE, INSURANCE RATING BUREAUS

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