Parchment

Parchment is of NO help in obtaining a transcript. I ordered 3 months ago and no word. Obviously a scam organization. Worthless!

I had to use Parchment to have my transcripts sent to a new college, and have since found out that Parchment's information for my new college is far from correct. Rather than correcting this issue--I had to pay $20 total to get them sent--they have been silent on the matter for over a month. I've had to reach out to my universities directly and have them snail mail my transcripts because of Parchment's utter lack of customer service or dependability.

This company is an absolute scam--to anybody lucky enough to read this before using them, I highly recommend reaching out to the university that has the transcripts you need sent to see if they can send them without utilizing such an unreliable third party company. I cannot wait for Parchment to be exposed for what they are, because the thought that they're stealing money from people that are trying to better their lives really does my heart some harm.

Don't waste your time. Just trust me.

I ordered my transcripts off credential solutions from another college I attended, took me about 20 minutes without an issue. I then went to parchment to get my other transcripts and it is the worst transcript service I’ve even encountered. Every time I tried to submit an order it said “payment declined” obviously the 5$ cost was not too much so I figured the billing address was slightly off. I tried to figure out what specific way it wanted me to put in billing info over and over and it never went through. Now I had literally just used my card on credential solutions to order my other transcripts without issue. I emailed Parchment and after several days they sent me an email asking me to rate the support I received. I scoured my email and absolutely no email from parchment came except the automated email that let me know I sent in a support request. I have still heard nothing and don’t have my transcripts. Parchment is a horrible company that literally keeps people from continuing their education but they do not care whatsoever as long as schools are dumb enough to use them they get paid so why would they change.

Unable to get my transcripts and my school is no longer in business. This is the company listed to take over the schools transcripts. Yet they are unable to help me and I provided all the needed info. My transcripts are out there somewhere and now I may have to do those classes all over... (almost 2 yrs of school.)Neg 5 stars.

I needed access to my unofficial transcripts as part of the application process and then needed to send in official transcripts. Neither of which were possible because Parchment decided that I was a current student and not an alumni even though I had all my information posted correctly.

My card was charged 2x. I could not get a refund or a response. I sent 5 emails one saying they need more information. I sent it still no transcript. I ordered before no problem now they are saying I didn't attend the school. I lost promotion because I had no proof of college education because of this site.

I believe this company makes money without sending the transcripts or diplomas so that you request them again and send money. It sent me an email that your Diploma has been sent on January 17. It is March 18th, I have not received the Diploma. There is no phone number to call. Just fill a form, and you never hear further. What a s[censored] company.

WHY WAS MONEY TOOK OUT MY ACCOUNT IF THE TRANSCRIPT WASNT SENT TO MY EMAIL

9000 schools and every possible keyword I can think of won’t pull up my school. The largest college in Washington State - the University of Washington. In SEATTLE.
Worst site I have EVER been in. I can’t get back IN to grad school without my official transcript.

Hi,
It is being a week since I sent my first email requesting to delete my account. I left in your imbox a lot of emails and did not receive any response. I cannot access my account so I would like to delete this account. I have a lot of case numbers but the last one I created was ID: 01763088. I need this situation solved since I do not have any other way to send my transcripts.

I am having difficulties accessing my account. I have been reaching out to parchment since last Friday but I did not receive any reply. I would like to delete my account. it is urgent.

S[censored] costumer service

Lots of colleges and universities are using parchment as it gets them out of the transcript business. That is truly to bad, as the customer service at parchment is truly non-existent. Either they do not have enough people working the help desk, or no one supervises the workers, because it takes for ever to get a change to your account changed if you have an old email on file.

Terrible experience...

Absolutely HORRID! The university I attended closed and verifications were transferred to Parchment. Their response, "contact your school". Really, if I could do that I wouldn't need Parchment. And to try to reach anyone with this company is impossible.

Terrible! Twice, Parchment put my son's transcript on hold stating he did not complete any classes with FLVS.
Twice I called FLVS and it show in their computer system that my son completed his classes with them.
I asked why would they contract with a company that does not provide a telephone and address as part of their contact information. There are other transcript services that does a much better job.
Parchment appears to be a fly by night company just trying to collect data from students.

Terrible, never sent me a link to my transcript. School then contacted me and said has to be downloaded in the next 30 days. Logged into parchment, my order is not complete. It shouldn't be this hard to get my damn transcript from a University to whom I paid plenty of tuition. If any of you have the same complaint, please e-mail the U of M president at [email protected]. He should know that this third party transcript company truly sucks.

The school I attended uses Parchment for transcripts. Good luck getting yours is all I can say. This is the absolute worst place as far as customer service because there is none. Don't even try to place an order because what you pay for you'll never receive. Terrible!

Terrible company. I ordered my transcript (and paid) on June 20 and it never arrived. At first when I emailed them about it they would at let respond even though it was clear that they did not actually read my email (I asked specific questions) and now they don't respond at all. I am very upset with them and I warn everyone not to use this company. A potential employer requested my official transcript and since they refuse to send it, I believe it is putting my job at risk and I think this is rididulous and unfair and fraudulent.

Parchment requires for you to register in order to request transcripts. So when I registered I accidentally place and extra "d" in the email address. When I checked my email and realized I didn't receive and email to confirm/verify my email I went back to the site and realized my mistake. At the bottom of the page it asked if I wanted to start over so I did thinking that it would erase the previous email( since it was and invalid email anyways) but it didn't. Once I registered with the correct address it still would let me order transcripts because it stated I had to two emails attached to my name and social. well because the first email was invalid there is no way to confirm that address. So I placed in a ticket #00182326 and my girlfriend also called them. The Voicemail said if you gave ticket number they would respond in one business day. Its been two days and no response. All I want to do is order my transcript I can see how they can be waiting on email of confirmation from and account that is invalid. I know the account is invalid because in desperation I even tried emailing the account myself to see if whomever got it could help me get it confirmed just so that I could move forward with ordering my transcripts. I need transcripts from ITT Tech, a school that is no longer even open so its not like I can request the transcript directly from school. I really need my transcripts in order to get my financially aid and I don't feel like they are handling the situation in a timely manner they have failed to even respond at all

This is the response on the customer's support request #[redacted], submitted yesterday, 8/2/2015, which is not during our hours of operation:Hello [redacted],We greatly apologize for the response you received on your previous support request, #[redacted].The sending colleges make the...

decisions about refunds and replacement orders, so please reach out to [redacted] and [redacted] Community College. Normally they process refunds themselves. On rare occasions, if they are unable to, they instruct us to process them, handled by an escalation team.[redacted] has a Receive account and does successfully receive electronic transcripts through that account. When you selected your recipient, you selected or type in the email address: [redacted].[redacted].[redacted]. I do not see an email address formatted like that anywhere on [redacted] admissions pages, so it is possible they did not receive it at all. The two email addresses I see which go to their Receive account are [redacted].[redacted].[redacted] and [redacted].[redacted].[redacted]. That said, I would use whichever delivery method they recommend, so if you talked to someone at [redacted] who advised you to have your transcripts mailed, then I would follow their preferences.Again, we greatly apologize for the inaccuracy of the previous response to your request. Please let us know if we can be of any further assistance.Kind regards,[redacted]