Park Avenue Cleaners

Review: Services provided are are unsatisfactory.

I have specified for over a year at least several times a month to have Park Avenue Cleaners in Elk Grove not press double creases in my pants and slacks. I have also requested to have short sleeve tops not pressed to the top button. I have spoke with two managers and the store owner on separate occasions who apologized every time and verified that there were special instructions in place. I find it a poor practice to need "special instructions" requesting to not press multiple creases down the pant legs of slacks and uniforms. This is with the sales pitch provided by Park Avenue Cleaners of 'same day service'. Every time I arrive to pick up clothes that have been serviced incorrectly, I have to wait a whole day more. These are not the services promised/guaranteed by Park Avenue Cleaners.

Furthermore I have had alterations performed through Park Avenue Cleaners such as zippers replaced on skirts that fail after the first use. Park Avenue Cleaners stated they were unable to perform a repair unless I paid again for the zipper they replaced incorrectly the first time because they outsource their alterations.Desired Settlement: I will no longer use Park Avenue Cleaners. The only settlement I seek is to have management who can follow up with customer complaints satisfactory. In my case this would require the managers and owner to find out why services are either not being performed or performed incorrectly and if unable to resolve then hire or replace the employees who can not work at a satisfactory level.

Business

Response:

Initial Business Response

Our customer [redacted] had some valid complaints. His complaint about double creasing a pants should not happen. The pressers get into a rhythm of pressing pants and sometimes do not realize that a pant has been double creased. We try to prevent this but sometimes it gets past our examination after the pressing. His shirts having collars pressed down is a struggle for us. We are a discount cleaners and don't do many special services but we try to accommodate when possible. We press over 500 shirts a day and he is our only customer that wants this type of pressing. I talked to him about this when he dropped off his clothes today to be cleaned and pressed. He was very forward about his letter and the conversation was very professional. We have also taken in the skirt to have the zipper removed and fixed. I told the customer that I would do this even though the zipper on the skirt he claimed was done by us with out a receipt, doesn't look anything like the work our alteration professional has done for us in the past 8 years. Mr. [redacted] continues to be our customer and we will service him to the best of our ability.

Thank You Very Much.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: A white jacket (H&M) was given to dry clean on 06/18/2014 (+- 2 days) to Park Avenue Cleaners at 2529 N. Tracy Blvd, Tracy CA 95376. My wife, [redacted] went to pickup the jacket on 07/19/2014 but found that the jacket had yellow stains which were not there when we gave the jacket in first place. The lady there said that they will try to clean jacket to clear these stains, kept the jacket and gave us a new receipt on 07/19/2014 (receipt # D 60277).After that we paid several visits and they told us that they were not able to locate the jacket, in one of the visits they had the jacket but with stains and also one of the cuff was damaged. We asked for claim form and we were told that claim form was not available.We went to Park Avenue again yesterday (10/21/2014) and asked for claim form but was denied.Desired Settlement: Refund amount of $79.95 + taxes for H&M white linen blend jacket.http://www.hm.com/au/product/26150?article=26150-A

Business

Response:

THE CUSTOMER BROUGHT JACKET WITH THE YELLAW STAINS WE CLEANED IT FOR HIM THE STAINS DID NOT COME OUT.. HIS WAFE COME THE SECOND TIME SHE SAID IT WAS FOOD STAINS WE TOLD HER WE WILL TRY ONE MORE TIME AND WE DID NOT CHARGE HER .

HE IS MORE THAN WELLCOME TO TRY ONE MORE TIME WE WILL CLEAN THE JACKET AGAIN BUT THE STAINS MIGHT NOT COME OUT ...

Review: I sent in a few garments to dry clean, and one of those is my [redacted] pants. Upon receiving it, there was about a 1 inch hole at the crotch of my pants. I told them about it and they said they will let their manager know. After not hearing from the manager, I went out of my way to call her in Tracy, where she also manages another store. She said that she will have them send it to her from the Stockton Store to Tracy so that she will inspect it and let me know where to go from there. I patiently waited, and after over a month, I made it my duty to call. I could not reach her, so I had an employee leave a message to call me after 5pm when I was available. I waited for about 2 weeks, so I decided to call again. When I asked for the manager, [redacted], she said to wait while she got her on the phone for me. A moment later, the same lady returns, and instead of [redacted], she asks for my information; what garment it was, and how much it costed me. I told her $250, and she said that a check will be written out and sent out, and that I will receive it about 1 week later. About 3 weeks later (today), I called and complained stating I have not received the check that was promised. The employee gave the phone to [redacted], and then [redacted], as if she had forgotten about the entire mess, said she would call back in 5 minutes after looking over the problem because she did not receive the pants and does not know what is going on, when in fact she was the person who told me that she would call me and that she would have the pants shipped to Tracy so that she can inspect it herself. After a mere 5 minutes, she said that it was in the hands of a lot of people and that conclusively, and miraculously it was not her employees that tore the pants. I told her the hole was big, and that should her employee see it, they would have made a note that there was a hole to prevent liability. She made no comment, but and insisted it was me. I told her to take it to Textile Analysis Laboratory to verify but she will not.Desired Settlement: [redacted] will not take my pant that she still has to the Textile Analysis Laboratory to verify if it was indeed not her side at fault, then that is already unreasonable.. I even told her that we customers cannot do it. I recently purchased the pant this year, and this was my first dry cleaning for it. I purchased it at a discount for $172.25, so this is fair. The pants are still considered new, only being worn twice so I believe this is fair.

Business

Response:

Hi I'm responding back about that pants situation that we had with our customer [redacted]I tried explaining to her very nicely that the rip was not from us The pants were worn out and we did put a defect sign in there before cleaning but one of our employee did not tell her that... that was our mistake anyways she is our customer I could go ahead give her a couple of dollars off and her next cleaning but I try to explain that to her but she got very upset did not except my offerShe's more than welcome to do her cleaning in our shop but we did not do that ripSent from my iPhone

Consumer

Response:

I am rejecting this response because: If you had recorded my conversation with you, I would love for you to replay it. "Offered to give a couple of dollars? Did not accept your offer? Made a note that there was defect sign? " Let me tell you 3 things that are wrong with this: one, you did not offer anything, not a dime, not a penny. You won't even take my pants to the Textile Analysis Laboratory to exam to see who actually is at fault. That is being professional. Secondly, just the line "a couple of dollars", really is respectful in itself. My pants were$250, so please better phrase what you say to not cause a misunderstanding. Thirdly, worn out? Are you kidding me? This is my second time having this dry cleaned, and it was my fourth time wearing it. So you tell me, does it sound logical with what you said? You still have my pair of pants, so I would love for your to send it for inspection to see if it's actually worn out, or still in new condition, as I can tell you it sure is not anywhere close to your description of being worn out. As for making a note about a defect? Do you mean you made a note after a complaint has been made towards you, after the pant has been destroyed? Let's not joke ourselves. Like I mentioned, if you recorded our conversation, I would like for you to replay it, send it, and do whatever else because what you said can certainly be refuted. If you had spoken and tried to compromise by offering to make amend, this complaint would have never happened. So you tell me, what can you do to amend this?

Consumer

Response:

I am rejecting this response becauseThat sure is a convenient way to put it. Our fault we didn't contact you about the "already damaged pant" and that you still went ahead and cleaned a pant with a massive hole at the crotch ares, right. And that of course I would walk out in public with my crotch revealed to the world. Does this even make any sense?! Laughable. Since you so graciously are offering a store credit, how much is this store credit? I know your reimbursement is maxed at $30 for 10 times the cleaning cost, so I am hoping at least this much compensation.

Business

Response:

Business states that they will go ahead and provide the consumer with the $30 store credit but are not admitting any fault in the matter. Business will be doing this as a courtesy, in order to maintain good relations and the future business of this customer. Store credit will be available to the customer for future visits as employees will be informed and and aware of the agreement.

Review: I have recently been taking my alterations and cleaning to Park Avenue Cleaners. The last time I went in to drop off I had a pair of jeans hemmed and a shirt and pair of pants cleaned. I paid in advance for all services and the girl marked where there was unraveling on my pants to be fixed. She said the total would be six dollars including the mending. Then on a separate order she charged me $10 for the jeans to be hemmed. I paid $17 in advance. When I went to pick up my clothes I was told I had to pay an additional amount. They wanted me to pay almost $20 more. They now have my clothing and refuse to give it to me. Please help.

Product_Or_Service: Dry Cleaning / HemmingDesired Settlement: DesiredSettlementID: Replacement

I want my clothing back and I want them to stop scamming people.

Business

Response:

Business states that they apologize for the delay in response. Business would like consumer to return to the place where incident occurred and have the associates contact the manager directly to resolve the situation.Sincerely, Manager [redacted]

Consumer

Response:

I am rejecting this response because: I was threatened at the place of business. I feel uncomfortable returning. They always say a manager is unavailable. I want full payment for my clothing they kept ($270.00) and reimbursement for the fees I paid upfront. I also had to pay for new clothing and and have them altered. In all their actions cost my nearly $500.00

Business

Response:

Business states that they have received claim form and will be processing it today. Consumer should be receiving payment soon.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.