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Park Restoration

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Review: On June 8, 2013, my Fiance' and I checked in at 3pm at Hotel Conneaut, and by 3:15, we were out of there! First off, they charged my debit card %125.40, prior to even seeing the room. Most hotels don't charge you until you check out. When we got to our room, the bath tub had yellow stains in it and looked like someone peed in it. The bath towels were ragged and had threads hanging from them. They looked like rags I'd wash my car with. There was a fly in the toilet and there was molding coming off from the bath tub. There was trash on the floor and the carpet looked old and dirty, like from the 1970's. The room was very dirty and disgusting! We were going to call the front desk and request another room, however, there wasn't a phone in the room! When we went to the front desk to complain, an employee grabbed the room keys from my Fiance's hand and slammed them down on the counter and said "Toodles", and then walked into the back room. She then came back out and said "we're not giving you your money back." Another woman came out and said she didn't have the authority to give a refund. She said I had to call the manager. There is NO phone at the hotel, so when you call there, you are calling some guys cell phone! I called him at 3:20 P.M., while still on the premises to express dissatisfaction with the room, and he said I'll go look at room 80 right now and call you right back. We waited for 20 minutes on the hotel premises with no phone call, and then decided to leave. He called back while we were on the highway, and wanted us to turn around so he could show us a different room. We told him we were on the highway and that he or the desk clerk never offered us another room while we were there. My Fiance' asked him why he was renting a room out that was so filthy. When we asked for a refund, he said he would talk to his "partner" and call back, and never did. We told him not to hold a room for us, since we already had left a while ago. I told him I was going to dispute the charges with my bank.Desired Settlement: I would like $125.40 refunded to me back into my bank account. My bank only gave me a provisional credit, waiting for the owner to refund the money to them. I did not stay there, so therefore, shouldn't have to pay for services that I did not use.

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Description: MOTELS

Address: 11805 Morningshores Dr, Conneaut Lake, Pennsylvania, United States, 16316

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www.conneautlakepark.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Park Restoration LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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