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Parker Meridien Hotel

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Reviews Parker Meridien Hotel

Parker Meridien Hotel Reviews (7)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is commiting fraud - the have admitted making mistakes and promised me a refund, but is not delivering the refund:" [redacted] , I am not denying that certain operational issues happened on the side of Moonshine, but again, the mix up with the voucher led to our extending massages at the discounted price of $instead of the one originally purchased."Please read the full detail below as I responded to them below based on their reply further below: This is not correct at allYour mistakes are your mistakesInitially you blamed [redacted] and because you had a new relationship with themI called [redacted] because I could not remember if I used the voucherI have many vouchers from many providersIf the records were correct, I never would have made an appointment with your businessI never would have had any expenseThey told me it was good and you honored it as wellAny now you are trying to cover up for your mistakesYou are a poor executive and want to blame othersYour team is not even managed properly because why do you need to intervene to figure it out? And you are blaming me? Your business issued me a credit and are not honoring itThis is fraudOn Tue, Apr [redacted] at 2:PM, [redacted] < [redacted] > wrote: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The merchant is failing to take responsibility for their business operations errors.The certificate was still valid based on confirmation I received and attached. Furthermore, the Parker Meridien is not maintaining correct business records with the certificate vendor because the vendor told me the certificate shows it had not been used and if so, the vendor should have provided any update which may be contrary.If the Parker Meridien has an issue with ***, as the Parker Meridien contracted *** in a business relationship to generate new business, the Parker Meridien should take resourse with their vendor for their errors. As the consumer, I should be burdened for the Parker Meridien's mistake nor their poor nor loose controls with the contracted vendor.Lastly, the Parker Meridien is further operating with poor business practices, deception, and fraud because they also promised me a refund for their mistake as evidenced by all of my attached documentation. Please see the follreceipt they issued me, weeks later, based on my inquiry, and the very last line shows the full amount of a total refund.Thank you for helping solve this matter.They think they can make mistakes, and then still lie about giving a refund when this evidence shows they will refund my credit card!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Mediator: Thank you for allowing us the opportunity to respond to the complaint. [redacted] is a frequent customer in our spa and we appreciate his patronage. Through this reply we hope to clarify the misunderstanding surrounding these circumstances. Upon reviewing our records we...

found that [redacted] had already used the gift certificate number: [redacted] on February **, 2014, during its original promotional value period, therefore, the gift certificate was fully redeemed when he returned to use again on February **, 2015. In the light of this, we must charge the full price of $135/hour (plus service charge and tax). If [redacted] is in possession of another gift certificate, we can most definitely apply the value of that gift certificate to the price of the treatment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is commiting fraud - the have admitted making mistakes and promised me a refund, but is not delivering the refund:"[redacted], I am not denying that certain operational issues happened on the side of Moonshine, but again, the mix up with the voucher led to our extending 3 massages at the discounted price of $85 instead of the one originally purchased."Please read the full detail below as I responded to them below based on their reply further below: This is not correct at all. Your mistakes are your mistakes. Initially you blamed [redacted] and because you had a new relationship with them. I called [redacted] because I could not remember if I used the voucher. I have many vouchers from many providers. If the records were correct, I never would have made an appointment with your business. I never would have had any expense. They told me it was good and you honored it as well. Any now you are trying to cover up for your mistakes. You are a poor executive and want to blame others. Your team is not even managed properly because why do you need to intervene to figure it out? And you are blaming me? Your business issued me a credit and are not honoring it. This is fraud. On Tue, Apr [redacted] 2015 at 2:33 PM, [redacted] <[redacted]> wrote:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good evening [redacted],Thank you for speaking with me last week regarding the complaint listed below. I am sorry that the redemption for this [redacted] voucher has turned out to be a complicated and confusing one.Looking at your account in the Moonshine computer system, I found the following,2/**/14 : you booked a massage and settled with voucher number [redacted]4/**/14: you booked a massage and presented once again voucher [redacted]. Due to an internal issue, the spa did not realize the voucher had been previously used, and agreed to give you the face value of it (because the voucher validity date was expired. Your total charge for that massage was $83.08 ($50 + $33.08 for the service charge)2/**/15: After calling [redacted] and hearing that the voucher [redacted] was still valid, you booked a massage and presented the voucher once again. The front desk employee being presented with the voucher credited the charge on your credit card. It is only after the manager came in and realized that the voucher had been used twice already that you were contacted and told that the massage would be charged because the voucher was previously used. Additionally, had the voucher been valid, since this was a year past the expiration date, you would have been charged $83.05 as happened the previous year.Now [redacted] has refunded you $85 for the voucher - as a good will customer relations gesture.I understand that this experience has been frustrating for you, the bottom line of these three transactions is as follows. You have in total received 3 one hour massages, for a $504.24 value.Your out of pocket expense for the three massages as it stands is $253.08 ( $168.08 + $85.00), or $84.36 per massage. Since the original [redacted] offer represented a 37% savings off a one hour massage, and you have now received 3 massages at the same discount without having to purchase any vouchers. As you have explained to me, you are a massage afficionado and regular spa guest. I am sure you will agree that in the end this single voucher has extended a triple discount when it was only meant to be used once.I remain at your service should you wish to discuss this matter further,Sincerely [redacted]
[redacted]
[redacted]

Review: voucher which I attempted to redeem for a 2 night weekend stay between dates January * -February 28,2010. The hotel could not provide me with accommodation for any date that I requested in that time period due to lack of availability nor would they accept the voucher at a later date or time. I have tried communicating this issue with the hotel and communicated with the Starwood (parent company) as well. Neither has been able to provide a resolution or replacement or credit to me for my voucher.Desired Settlement: REPLACEMENT OF A 2 NIGHT STAY CERTIFICATE

Review: The business is charging me for a certificate that I was told was valid. They used a third-party vendor to increase their sales. The vendor told me that the hotel spa did not properly update the records and each business keeps putting me in the middle of their problem. Either the hotel or the certificate vendor did not update their records. I want my $168 returned to me.Desired Settlement: A full refund

Business

Response:

Dear Mediator: Thank you for allowing us the opportunity to respond to the complaint. [redacted] is a frequent customer in our spa and we appreciate his patronage. Through this reply we hope to clarify the misunderstanding surrounding these circumstances. Upon reviewing our records we found that [redacted] had already used the gift certificate number: [redacted] on February **, 2014, during its original promotional value period, therefore, the gift certificate was fully redeemed when he returned to use again on February **, 2015. In the light of this, we must charge the full price of $135/hour (plus service charge and tax). If [redacted] is in possession of another gift certificate, we can most definitely apply the value of that gift certificate to the price of the treatment.

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Description: HOTELS

Address: 118 West 57th Street, New York, New York, United States, 10019

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