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Parking Management Inc. Reviews (9)

October 3, 2014Dear *** ***:
In response to your letter for the above referenced customer, the customer has submitted additional information for our review of his damage claimWe have reviewed that information and have made a settlement offer to the customerWe are awaiting
his response to the offer.If you should have any further questions regarding this customer, please do not hesitate tocontact me.Sincerely,David C Operations Administrator

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me given that I do receive reimbursement when [redacted] comes back in the office on October 17, 2014. I emailed [redacted] about the status and received an automated return email saying he would be out of the office until that date. Attached is a copy of the emails.
Regards,
[redacted]

September 11, 2014
Dear [redacted]:In response to the above referenced customer complaint, PMI has made repairs to the intercom system at the entrance to [redacted] Drive. The repairs were made on Aug. 8, 2014.If I may be of any further assistance, please do not hesitate to...

contact me.Sincerely,
David C
Operations Administrator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The phone box at the gate has not been fixed and is still inoperable. There has been no change. I tried to use it twice this week and it is dead. Drivers who have problems getting through  the gate still have to back up the entrance ramp across a sidewalk (going backwards) and back onto [redacted] Drive, all safety hazards.
Regards,
[redacted]

Review: The entrance to the parking garage at [redacted] in [redacted] is controlled by a parking gate arm. There is a phone there that is supposed to connect to the garage operator, but the phone does not work. When the gate arm did not work with my parking access card recently, I tried to call the company using the phone there, but the phone did not work. This forced me to make the drivers behind me to back up the ramp, back across a sidewalk busy with people, and back their cars into the street so I could back out also. This was extremely dangerous as it put people on the sidewalk at risk, as well as the cars backing out onto [redacted] Drive.

I spoke to PMI about fixing the phone, but they dismissed my complaint and would not commit to a repair date.Desired Settlement: Repair the phone to working order within 3 business days.

Business

Response:

September 11, 2014Dear [redacted]:In response to the above referenced customer complaint, PMI has made repairs to the intercom system at the entrance to [redacted] Drive. The repairs were made on Aug. 8, 2014.If I may be of any further assistance, please do not hesitate to contact me.Sincerely,David C Operations Administrator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The phone box at the gate has not been fixed and is still inoperable. There has been no change. I tried to use it twice this week and it is dead. Drivers who have problems getting through the gate still have to back up the entrance ramp across a sidewalk (going backwards) and back onto [redacted] Drive, all safety hazards.

Regards,

Review: I use the company's monthly parking service at a garage in [redacted]. As a result of changing bank accounts my credit card information on file with the company expired. I sent the corrected information to the company. It took them 5 days to update my payment information. During that time I was charged a daily rate to park at the garage. I sent copies of these receipts and asked that I be credited for the amount I was charged while they were processing my new payment information.

I've emailed multiple people at the company on multiple occasions over the past 4 months with no response.Desired Settlement: A credit to my account of the daily rate times ($17) the number of days (5) for a total of $85.

Review: I went to PMI parking services on Tuesday, September 16th, 2014 at the [redacted] Washington, DC location around 10:30am. I drive a 2014 [redacted] with currently 10,500 miles on it. The attendants stated that they park the vehicle for us so we gave them the keys and received our ticket to pick it up. We came back to the car at 3:30pm to pay $23.00 for the service and we noticed they were very disorganized. Both attendants could barely speak english, which created a big language barrier, and for a minute it seemed as if they could not find my keys. When they did find the keys one of the attendants went to get the car and drove it to the front. I inspected the car all the way around to check for damages and found a scratch on the right rear quarter panel above the tire. There was yellow and white paint scuffed on the car as if it had been scraped along a wall or other object. I told the attendants about it as well as showed the damage and they seemed surprised. They then got a rag and some spray to wipe it off only to reveal a scratch still remaining on the car. I asked for the manager and there was not one to speak with so they had me fill out an accident report. I took pictures before they wiped the paint off in the garage as well as after with one of the workers standing right beside the vehicle. After I filled out the report the attendant told me that I would get a call the next day. I called the company four times and still no answer (just voicemail) until I called and got an operator to transfer me to someone. The operator on the phone stated that he only gave the results of the claims and that my claim was denied in saying that, "the damage did not come from the garaging of the vehicle." I was obviously outraged and asked for the district manager who denied the claim. I left a voicemail and immediately called my insurance company to file a claim.Desired Settlement: I would like a check mailed to me for the damages given that I provide an invoice of the damages from the [redacted] dealership. I am not able to get it repaired in Washington, DC because I live in [redacted], NC and was just visiting at the time of the incident.

Business

Response:

October 3, 2014Dear [redacted]:In response to your letter for the above referenced customer, the customer has submitted additional information for our review of his damage claim. We have reviewed that information and have made a settlement offer to the customer. We are awaiting his response to the offer.If you should have any further questions regarding this customer, please do not hesitate tocontact me.Sincerely,David C Operations Administrator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me given that I do receive reimbursement when [redacted] comes back in the office on October 17, 2014. I emailed [redacted] about the status and received an automated return email saying he would be out of the office until that date. Attached is a copy of the emails.

Regards,

Review: I parked in a PMI garage that did not tell me they closed at 7pm on Friday and were closed all weekend. I returned to my car after 7pm to find the facility locked with no contact information posted. The car is there all weekend. They have a small sign posted in the building outside with their lock out policy, but it is not adequate at all to notify parkers of the severe consequences of returning after 7pm, which is unusually early for a DC garage to be closed, as is closing all weekend as well. I have had to take 3 cabs as well as the metro since then to get to and from work and get to the grocery store, and I still have two days to go before I can retrieve the car Monday, when I also have a doctor's appointment I have to get to.This policy is completely unreasonable and in my mind their keeping my car for 3 days without my permission amounts to theft. I have filed a complaint with the DC Attorney General's office about this incident.Desired Settlement: Refund of ALL costs related to this incident, which will still accrue through Oct 22nd.

Consumer

Response:

Revdex.com of Metro DC and Eastern PAOct 31 (7 days ago)to me---------- Forwarded message ----------

From: [redacted]

Date: Tue, Oct 29, 2013 at 7:07 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Hello,

I emailed you to say the complaint had been addressed to my satisfaction. Please close the complaint.

Thanks

On Tue, Oct 29, 2013 at 1:43 PM, <[email protected]> wrote:

You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message.

Review: On August 21, 2014, I made a phone call to the headquarters phone number for PMI, Inc informing them that I no longer worked in the building where I was parking through no fault of my own, and that I needed to cancel my account as a result. I was instructed to send an e-mail to [email protected]. In that e-mail sent on August 21, I asked for confirmation once the e-mail was received and the account was promptly closed. On September 2, 2014 I received an e-mail confirmation from the customer service department stating that my account had been closed for the month of September. I promptly checked my bank account the following day and the $170 had been withdrawn out of my bank account from PMI, Inc. I called the headquarters number again on September 3, 2014 and was informed that the money would be placed back in my bank account in 2 days after explaining to the representative the background. On Friday, September 5, I called PMI, Inc again and informed them that my account was canceled, but yet I was charged for the entire month of September and that I am no longer using the garage. I was told that my money would be back into my bank account, but this still has not been done. I am out of $170 for services that I am no longer using that should have been canceled. It is wrong to close a customer's account in the very beginning of the month, but continue to charge them for an entire month of service that they are not using and had been canceled in advance. This is near fraudulent.Desired Settlement: I would like a refund of the $170 that had been withdrawn from my debit card for the month of September 2014 when the account was to be closed prior to that date. I would also like for my debit card to not be charged at any time going forward as my account should be closed according to the customer service department.

Consumer

Response:

Revdex.com of Metro Washington DC

Sep 9

to me

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Sep 9, 2014 at 9:18 AM

Subject: [redacted] - Parking Management, Inc Complaint (Washington, DC)

To: [email protected]

Hello,

Yesterday I submitted a complaint with Parking Management, Inc regarding a refund that I had not received. This morning, they refunded me the full amount ($170) as agreed. I would like to cancel the complaint that is processing for them.

My name is [redacted]. My address is [redacted], MD [redacted].

The Revdex.com center was: Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th Floor Washington, DC 20005-3404.

Please let me know if there is any additional information that may be needed from me.

Sincerely,

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Description: PARKING FACILITIES

Address: 282 11th Avenue, New York, New York, United States, 10001

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