Parkland Ventures Inc

We been here 8 years ,they leave a lone we leave them alone happy here

Tell us why hereRevdex.com Complaint #: *** Customer Information:*** ***
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*** ***Response:Upon information and belief, this matter has been amicably resolved through
cooperation of the parties, or has otherwise become a non-issue However, I would prefer to have more information on Mrs***'s (the “Resident”) specific issue with the company prior to making such a statement If there are any outstanding issues, we are happy to address them with the Resident as we are made aware (as per our course of business) In the absence of additional information to identify and address a specific issue, I will outline the facts and our records related to the Resident’s statements *** *** ** *** (the “Community”) has owned and operated the *** *** manufactured home community since August of The Resident leases lot number *** and is the owner of the mobile home on that lot Homeowners are responsible for home maintenance, upkeep and repair The Community strongly advises all homeowner’s residing in the community to obtain homeowner’s insurance *** *** *** *** ** *** *** *** contacted Community management on or about February 4, to request statements and information on Community policy as part of their procedure for assessing an application from the Resident for financial assistance with repairs to her home The Resident also contacted the Community during this time to solicit an offer from the Community for the purchase of her home On or about February 19th, Community management reached out to the Resident to follow up on the matter, schedule a walkthrough of her home to assess any damage, and to obtain further information regarding the request from DHS and exactly what was required from the Community At that time, the Resident informed Community management that nothing was needed as DHS had denied her request for assistance with repairs to her home At no point did the Community attempt, nor was the Community considering, a termination of the Resident’s lease At no point has the Community placed a lien on the Resident’s home or other personal property The Community manager has had a pleasant relationship with Mrs*** for the duration of her residence in the community As stated, it is our belief that the situation has been resolved or is otherwise no longer an issue If it has not, the Community welcomes additional clarifying information so that we work with the Resident to quickly identify and resolve any pending matters Please feel free to contact our office directly at any time for further discussion of this matter I may be reached at *** *** Submitted by: Joseph Lee S*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never notified in writing of anythingI was guaranteed in that there would be a trailer ready by June 1st(because they said it would take weeks for them to build one) then as it got closer to time for me to move They told me there was a set back and then they couldn't guarantee it would be there They had me come in a week before I was to move and redue the application and I added extra people on the application and they denied me and said it was due to me going to use the other peoples money to pay for the rent(well they have to pay there share too).The people at the managers office told me they were trying to get the decision changedBy then it was the end of May and I had to sign my lease for were I am currently living As for this year I was told that there was trailers available(3bdroom bath) and that there was no applications in for them so we did and they only told us about and that is the one they are trying to charge me $for and they never offered to show it to me or any other one for that matter How can they base your rent on a credit score ?I know for a fact that the new trailers they have moved in people are being charged $850/month for a new one and it would only be $629/month for used trailers They tried charging me as a down payment for a used trailer,we are on a fixed income I don't have that kind of money to put down (if I had that kind of money I sure as heck wouldn't be wasting it on a trailer I would have used it for a down payment on a house)
Regards,
*** ***

Revdex.com Complaint #: *** Response: We regret to hear that Mr*** is unhappy with the service he has received at Brookshire Village.
We endeavor to assist all residents with maintenance and repair concerns in order to maximize community enjoyment. However, in the interest of fairness to all residents, the community must also hold to the terms of the leases. Once it was notified, Brookshire Village has made prompt and sincere efforts to resolve this issue according to the terms of Mr***’s lease. *** *** and *** *** moved into the home at lot on September 9th, 2013. As with all residents, they completed a walk-through inspection with our Community Manager prior to physically moving into the home. I have attached the inspection report, which bears Ms***’s initial and signature, to this response for your reference. You will notice that all relevant items are marked in “good” conditionThe tenants approved the condition of the home at move in Moreover, the community will typically repair, at landlord’s expense, any material defect discovered with the home within days of move in, as a courtesy. The community received no notice of maintenance issues until late 2015, and no documented maintenance complaints until the 18th of March, 2016. As stated in Mr***’s complaint, the tenants lease the home from the community by a Tenant Loyalty Lease. Under the terms of the lease, the tenants agreed to maintain the home in good and safe condition, as well as to make repairs, during the term of the lease If the resident provides notice of an issue affecting the livability of the home, the community will step in and cause such repairs to be made within a reasonable time. This enables the parties to remedy significant issues with the home as quickly as possible. The tenant, however, remains bound by their agreement to maintain and repair the home, and must reimburse the community for its expenses. The community sent a letter to *** *** and *** *** on September 15th, advising them that if they are unable to make repairs to the roof and interior of home by September 30th, Brookshire Village MO LLC will hire an industry-specific vendor to make repairs at the tenants’ expense This letter was sent promptly after the community received notice of the condition at the home. We appreciate Mr***’s decision to make Brookshire Village his home. It is our intention to maintain the property in a manner consistent with the Lease and Rules & Regulations. It is management’s goal, and in our best interest, to provide safe and comfortable homes for all our residents. We regret that Mr*** has had a negative experience, but are happy to report that the noted conditions will soon be repaired

The *** submitted an application for a home in our *** *** *** *** in March This application was approved, but there were no ready homes available at the time and they did not continue to pursue this later that Spring
They came back
a year later in May and submitted another application We needed to run a new background and credit check, because their credit and income situation could have changed during the intervening time We pay a third party for these costs, so we were required to charge a second application fee This application was denied because of their credit history and income and they were notified of this in writing We did not guarantee them a home during this application process, as their application was declined
The *** returned in March and submitted another application for a home Again, because their information could have changed over the month period, we needed them to pay an application fee to cover our costs At that time, we did not have any homes ready for them to move into, but had several homes that we were beginning the refurbishment process on We typically do not like to show homes that we have not completed the refurbishment process on, but the *** were interested in one specific home and wanted to see it to get an idea of the floor plan Our staff showed them this home and made it clear to them that we were getting ready to refurbish the home to make it ready to be moved into
When the application was run through our system, they were advised that their monthly rent would be $and their security deposit would be $ Unfortunately, they were not satisfied with this answer Our regional manager contacted them and explained our credit model to them and that they would need to show more income or have a guarantor on the account in order to qualify for a lower priced program We also did not receive any emails from the *** through our corporate website until today, April 1, 2014, a week after they submitted their complaint to Revdex.com We know this is not the answer they were hoping for and regret that we cannot accommodate their request for different pricing

Tell us why hereRevdex.com Complaint #: *** Customer Information:*** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** *** ***
*** ***Response:Upon information and belief, this matter has
been amicably resolved through cooperation of the parties, or has otherwise become a non-issue However, I would prefer to have more information on Mrs***s (the “Resident”) specific issue with the company prior to making such a statement If there are any outstanding issues, we are happy to address them with the Resident as we are made aware (as per our course of business) In the absence of additional information to identify and address a specific issue, I will outline the facts and our records related to the Resident’s statements *** *** ** *** (the “Community”) has owned and operated the *** *** manufactured home community since August of The Resident leases lot number and is the owner of the mobile home on that lot Homeowners are responsible for home maintenance, upkeep and repair The Community strongly advises all homeowner’s residing in the community to obtain homeowner’s insurance *** *** *** *** ** *** *** *** contacted Community management on or about February 4, to request statements and information on Community policy as part of their procedure for assessing an application from the Resident for financial assistance with repairs to her home The Resident also contacted the Community during this time to solicit an offer from the Community for the purchase of her home On or about February 19th, Community management reached out to the Resident to follow up on the matter, schedule a walkthrough of her home to assess any damage, and to obtain further information regarding the request from DHS and exactly what was required from the Community At that time, the Resident informed Community management that nothing was needed as DHS had denied her request for assistance with repairs to her home At no point did the Community attempt, nor was the Community considering, a termination of the Resident’s lease At no point has the Community placed a lien on the Resident’s home or other personal property The Community manager has had a pleasant relationship with Mrs*** for the duration of her residence in the community As stated, it is our belief that the situation has been resolved or is otherwise no longer an issue If it has not, the Community welcomes additional clarifying information so that we work with the Resident to quickly identify and resolve any pending matters Please feel free to contact our office directly at any time for further discussion of this matter I may be reached at *** ***
Submitted by: Joseph Lee S*** ***

We regret to hear that the *** are unhappy with the location of the home that they selected in Windsor FarmsHowever, after investigating their complaint, we find that many of their statements are misleadingWe will provide some background on this case, discuss each of the
complaints made by the residents and present our proposed solutions. *** ***, *** ***, *** *** and *** *** moved into the home at lot *** on May 27th, In mid-May 2015, we had homes available to lease at Windsor Farms and the *** selected this homeIt is a large *** square foot bedroom home in a desirable part of the communityThis home is situated toward the rear of the lot, which gives them a large front yard, but does back up on a wooded area, as stated in their complaint. As with all residents, the *** completed a walk-through inspection with our Community Manager prior to physically moving into the home, which included an inspection of both the inside and the outside of the premisesI have attached the inspection report for your reference, which bears *** *** initials on each page and signature on the final pageYou will notice that the “Deck/Stairs” and “Skirting/Exterior of Home” items are marked in “good” conditionThe tenants selected this home and lot and approved of their condition at move in. Their first claim is that they have complained to management about the trees behind their home and the animals that are in the trees and that management has ignored their complaintsIn fact, we take great care to document all resident complaints, both those made to our community office staff and also to our toll-free customer service lineOur local management staff, which has been in place at *** *** since before 2015, found only one instance where the residents complained about the trees behind their homeOn 10/2/2015, the resident called the office concerned about the trees over their homeWe tasked our lead maintenance technician to go and assess the trees that same morningHe did so and reported that the trees behind the home are stable, which indicates no increased risk. There was no other recollection or documentation that these residents complained about these trees before they made an informal comment about weeks ago, two years after moving inFurthermore, our customer service department never received a single complaint from these residents about this issue until June 12, 2017, the same day they submitted the complaint to Revdex.comIn their Revdex.com complaint, they indicate that they talked to management about this issue on 3/16/2016, 8/17/and 3/9/2017. This is simply untrue. The second claim made is that the trees “are breaking, they are huge and they are covering every part of our home.” These statements are also untrueAs stated before, their home does back up to the tree lineThese trees are fairly large and some of the upper limbs do extend over a portion of the rear of their homeHowever, no limbs are threatening to harm their home, the trees are healthy and stable and have been there since well before the residents moved into this homeFurthermore, our staff perform regular annual checks of all the trees in each of our communities to determine which trees or limbs need to be trimmed or removedIn fact, we spent over $*** trimming and removing trees at Windsor Farms in alone. The third claim made is that “we are unable to use the back door to the home that we pay for because the trees are so out of control.” This claim is also untrueWhile the home is near the tree line, the back door and steps to the back door are unimpeded by trees, as shown in the attached photoThe only issue is that the residents have not maintained this area free of leaves and debris as required in their lease. The resident’s desired settlement is “to have these trees cut down so that we are able to access our back door and make the appearance of our home decent.” As stated and shown in the photo, the trees do not impede safe ingress and egress to the home and the trees are healthy, stable and do not threaten the homeWe are not willing to remove these trees, as we do not see that it is necessary. However, we will be sure to look closely at these trees during our next review this summer to ensure that if there are any potentially troublesome branches, that they are removed. We appreciate the ***’ decision to make Windsor Farms their homeWe take resident concerns very seriously and will continue to work to improve the community and to do what we can within reason to accommodate resident requests

Not only was I a resident, I was an employee of parkland venturesExercise extreme caution if you choose enter in to any contracts with this companyThere is History of fraudulent park managers that made victims of residentsThese victims still exist without any compensation by the companySpecifically *** *** estates in temple tx

---------- Forwarded message ----------From: *** ***Date: Mon, Dec 4, at 11:AMSubject: Re: You have a new message from the Richmond Revdex.com complaint #***To: Revdex.com It is not resolved

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I recently submitted a complaint about this company stating the lies about supposed repairs done to my house prior to moving in, along with the repairs that were supposed to be done before I moved inAfter going round and round the company was supposed to send someone here after weeks of an overflowing septic tank was fixed to find out what exactly was done, and not done and come to an agreement on what would be done about itAs stated previously I called the people in the company liars, and that is exactly what they areThe house I live in is absolute junkThings rigged together, mold painted over, and a septic that was overflowing for weeks is unacceptableThe phone call I received today stated that management was not allowed to come to my house to find out the problems and they are doing nothingThe damage done by the overflowing septic tank that they refused to do anything about is also unacceptableThey refused to have anyone come look at it after constant complaining about it, and was even asked after weeks if the problem had fixed itself!! I have gone through different managers now, the first said he did repairs and had supplies around to fix things in the house that I pointed out that were wrong, but never did anythingThe second only showed up on select days and had started telling her about the septic, and the problems that were never fixedShe stated they would be fixed A.S.A.Pshe lied about it allThe 3rd tries his best to get things done, but can't do anything without the company's approvalI even told the property owner that some of the banisters on the front and back porch that were broken had been fixed by sticking them back together and wrapping scotch tape around themHe didn't even offer to fix them correctly*** *** offers the finest in slum housing with property owners who refuse to make good on their product, but quick to give you a late rent charge even if you've paid your rent by the due date.I would expect the company to back their word since they claim that none of their employees have ever lied to meIf they haven't then everything should be fixed like they said it would beI understand I have a rent to own agreement and repairs are to be done by myselfBUT the things that were supposed to be done prior to moving in need to be done by the company, and not meI don't blame the people who moved out for the same reasons for doing soThey obviously made the right choice

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As pertains the home we actually orderedBy his own admission was leased to someone elseNow, giving all the dates they have provided including the ordersThey leased the original home before we put a deposit agreement in placeHow? According to the install date of the home, it was on 10-30-2014, we entered into the agreement on 9/27/home was ordered on 9/11/If the original deposit date is 9/27/then how did you lease the other home because we took to longCause that never happenedAs for the "may Change" on the deposit agreement, nothing and I mean nothing was communicated to us that it was changed and our home we picked with our options was given to someone else? It wasn't until this response to Revdex.com that they even admitted to the changeThey used uncertified contractor to originally repair the pipingThat didn't work, it was not to code and was done completely wrongEverything that has been done has been suspiciousAnd as for the length it tookJana the manager knew from the start we was in no hurry to move in and she stated that wasn't a problemWe put the deposit in for the lot and home to make sure we got it other than that we was moving slowly on the moveThe nov date and dec dates were never carved in stoneI was in communication with jana the whole time and not once was any of this an issue with the speed in which we were movingIf it was it was never communicated to us I seriously think more is going on to skirt subjects and I believe the lack of documentation on what we ordered is seriously faultedBelow is my resolve for this matterI have been a pretty responsible person, I continue to strive that way, but I will not get pushed aroundMost of the things listed in Parklands response is questionable to say the leastThey have tried to answer their position but only raise more questions then answersI am not blaming Parkland for everything *** Homes of Savannah, TN are also to blame for not following HUD regulations and not installing the drain in the kitchen as per my original complaint statedAlso, Jay Shelton with *** homes saying that they don't follow local or state codes they us HUD regulations, which clearly they didn'tHere is the deal: Zero balance ASAP, of the we deposit is given back, because you only require first and last months rent for rentersA new lease signed for renters and our monthly payments do not increase in fact according to your advertising on *** it should be around plus pet rent and trash/water
Regards,
*** ***

This issue was caused by a third party's manufacturing defect, and is being resolved through cooperation with the customer Please see the attached outline and explanation Thank you
Response:
"">Parkland Ventures and the customer are cooperating to resolve this issuePlease see the following: On June 22nd, the home office of ParkLand Ventures was notified of the problem at Brookshire Village lot 217, the residence of Mr[redacted]The office immediately requested a bid from a licensed and insured contractor frequently used in the areaBrookshire received and approved a repair bid, and scheduled repairs within hours of the customer's requestWork began on June 23rd, and was completed that dayHowever, according to the contractor, there was not room in his truck to take the old insulation and belly bag; so, he came back the following morning and removed all debrisThe invoice for repairs was paid by Brookshire Village to the contractorWe regret that the debris was not able to be removed from the lot immediately. It was discovered that the kitchen sink drain had not been properly plumbed to the main plumbing drain of the home when being assembled at the factory of [redacted] of Savannah ("[redacted]")The plumbing had come loose at some point between manufacturing and discovery of the issue necessitating Mr[redacted]' callThe defect could not have reasonably been discovered before the resulting damageMr[redacted], community management, and the Jefferson County inspector had all inspected and approved this rental home prior to occupation[redacted] was notified of the factory defect on the day the home office was contacted by Mr[redacted] (June 22nd)In accordance with [redacted]'s bill back warranty program, Brookshire will send all invoices arising from this issue to [redacted] and request reimbursementParkLand acted quickly and in good faith to make the repair to industry standards. However, the initial contractor's repairs were found to not be up to Jefferson County codeAfter searching for bids, Parkland urgently contracted a licensed plumber to inspect the issue and complete any necessary, additional workThe plumber is scheduled to complete that work today, July 13thAfter repairs are completed, the Jefferson County inspector will re-inspect the plumbing for local code complianceOnce the repairs and inspection are completed, Mr[redacted] has expressed his intent to respond to this Revdex.com conversation; and to bring his rental account current with a zero balance. Brookshire Village and Parkland Ventures sympathize with Mr[redacted] over the inconvenience he endured not being able to use the kitchen sink for several daysBrookshire and ParkLand will continue to work with Mr[redacted] and [redacted] to ensure that all necessary work is completed in a reasonable time. All costs associated with resolving this issue will be submitted to [redacted] for payment under their manufacturer's warranty as this was a latent manufacturing defectMr[redacted] will pay amounts due (home/lot rent) under his lease, but will not be charged for any costs associated with this issue

Revdex.com Complaint #: [redacted] Response: We regret to hear that Mr. [redacted] is unhappy with the service he has received at Brookshire Village.  We endeavor to assist all residents with maintenance and repair concerns in order to maximize community enjoyment.  However, in the...

interest of fairness to all residents, the community must also hold to the terms of the leases.  Once it was notified, Brookshire Village has made prompt and sincere efforts to resolve this issue according to the terms of Mr. [redacted]’s lease.  [redacted] and [redacted] moved into the home at lot 4 on September 9th, 2013.  As with all residents, they completed a walk-through inspection with our Community Manager prior to physically moving into the home.  I have attached the inspection report, which bears Ms. [redacted]’s initial and signature, to this response for your reference.  You will notice that all relevant items are marked in “good” condition. The tenants approved the condition of the home at move in.  Moreover, the community will typically repair, at landlord’s expense, any material defect discovered with the home within 60 days of move in, as a courtesy.  The community received no notice of maintenance issues until late 2015, and no documented maintenance complaints until the 18th of March, 2016.  As stated in Mr. [redacted]’s complaint, the tenants lease the home from the community by a Tenant Loyalty Lease.  Under the terms of the lease, the tenants agreed to maintain the home in good and safe condition, as well as to make repairs, during the term of the lease.  If the resident provides notice of an issue affecting the livability of the home, the community will step in and cause such repairs to be made within a reasonable time.  This enables the parties to remedy significant issues with the home as quickly as possible.  The tenant, however, remains bound by their agreement to maintain and repair the home, and must reimburse the community for its expenses.  The community sent a letter to [redacted] and [redacted] on September 15th, 2016 advising them that if they are unable to make repairs to the roof and interior of home by September 30th, Brookshire Village MO LLC will hire an industry-specific vendor to make repairs at the tenants’ expense.  This letter was sent promptly after the community received notice of the condition at the home.  We appreciate Mr. [redacted]’s decision to make Brookshire Village his home.  It is our intention to maintain the property in a manner consistent with the Lease and Rules & Regulations.  It is management’s goal, and in our best interest, to provide safe and comfortable homes for all our residents.  We regret that Mr. [redacted] has had a negative experience, but are happy to report that the noted conditions will soon be repaired.

This issue was caused by a third party's manufacturing defect, and is being resolved through cooperation with the customer.  Please see the attached outline and explanation.  Thank you.   Response: Parkland Ventures and the customer are cooperating to resolve this issue....

Please see the following: On June 22nd, the home office of ParkLand Ventures was notified of the problem at Brookshire Village lot 217, the residence of Mr. [redacted]. The office immediately requested a bid from a licensed and insured contractor frequently used in the area. Brookshire received and approved a repair bid, and scheduled repairs within 24 hours of the customer’s request. Work began on June 23rd, and was completed that day. However, according to the contractor, there was not room in his truck to take the old insulation and belly bag; so, he came back the following morning and removed all debris. The invoice for repairs was paid by Brookshire Village to the contractor. We regret that the debris was not able to be removed from the lot immediately. It was discovered that the kitchen sink drain had not been properly plumbed to the main plumbing drain of the home when being assembled at the factory of [redacted] of Savannah (“[redacted]”). The plumbing had come loose at some point between manufacturing and discovery of the issue necessitating Mr. [redacted]’ call. The defect could not have reasonably been discovered before the resulting damage. Mr. [redacted], community management, and the Jefferson County inspector had all inspected and approved this rental home prior to occupation. [redacted] was notified of the factory defect on the day the home office was contacted by Mr. [redacted] (June 22nd). In accordance with [redacted]'s bill back warranty program, Brookshire will send all invoices arising from this issue to [redacted] and request reimbursement. ParkLand acted quickly and in good faith to make the repair to industry standards. However, the initial contractor’s repairs were found to not be up to Jefferson County code. After searching for bids, Parkland urgently contracted a licensed plumber to inspect the issue and complete any necessary, additional work. The plumber is scheduled to complete that work today, July 13th. After repairs are completed, the Jefferson County inspector will re-inspect the plumbing for local code compliance. Once the repairs and inspection are completed, Mr. [redacted] has expressed his intent to respond to this Revdex.com conversation; and to bring his rental account current with a zero balance. Brookshire Village and Parkland Ventures sympathize with Mr. [redacted] over the inconvenience he endured not being able to use the kitchen sink for several days. Brookshire and ParkLand will continue to work with Mr. [redacted] and [redacted] to ensure that all necessary work is completed in a reasonable time. All costs associated with resolving this issue will be submitted to [redacted] for payment under their manufacturer’s warranty as this was a latent manufacturing defect. Mr. [redacted] will pay amounts due (home/lot rent) under his lease, but will not be charged for any costs associated with this issue.

The plumbing issue cited in the tenant's original complaint has now been resolved.  The County Inspector's certification of the work is attached to this response.  While we apologize that there was additional delay in completing repairs of the latent manufacturer's defect discovered at this home, the community is dependent on the availability and scheduling of third-party contractors in cases such as this where it becomes necessary to employ additional repair or maintenance support.  All repairs were made at no cost to the tenant.  The confusion surrounding the conversation and statements regarding the "balance being brought to zero" was a misunderstanding.  Under the lease agreement and Missouri law, a tenant is required to pay the amounts owed under the lease on time or be subject to the landlord's available legal remedies.  The tenant has the option to withhold rent or "repair and reduce" in certain situations if the statutory guidelines are followed.  When discussing the issues with Mr. [redacted], it was made clear that the account would of course have to be brought to a '0' balance in some fashion.  It was also discussed that the community's warranty claims against [redacted] could not possibly be settled until after work was complete and all final costs to the community were known; and that if some concession were to be made by the community, or that the tenant were to have a successful claim for relief against [redacted] homes, application of those potential amounts to the tenant's ledger would be discussed at that point.  The community has not, and does not by anything included in this response waive any of its rights or remedies under the lease or applicable law.  Brookshire Village at no point intended to misrepresent our position or our discussions with Mr. [redacted] to the Revdex.com.  The tenant has also taken issue with the fact that the serial number of his rental home differs from differs from that listed on his Reservation Deposit and Agreement.  [As an aside for clarification purposes it must first be made clear that the community purchases homes from an independent, third-party manufacturer; and then leases those company-owned homes to residents.]  A Reservation Deposit and Agreement states that the prospective tenant is paying consideration to the landlord to reserve a lot for their rental in the community for a certain time and for the landlord to purchase a new home to place on that lot and rent to the tenant.  Mr. [redacted] signed one of these agreements on September 27, 2014 that specified a Reservation Date of November 1-15, 2014.  The Agreement states in relevant part that "if Applicant fails to sign a lease with the Landlord for the Premises and pay all funds due at the time of signing the lease on or before the Reservation Date, the Deposit will be forfeited."  Mr. [redacted] and his wife did not move in to the community until February 10, 2015.  Under the Agreement, the community was only required to hold the lot and order a home until the passing of the Reservation Date. Mr. [redacted] was given from Sept. 27th to Nov. 15th, 2014 to sign a lease, and did not.  The specific home listed by serial number with "may change" next to it on his original Reservation Deposit Agreement was therefore leased to another applicant.  The Agreement also allowed the reservation deposit amount to be collected in installments, detailing that Mr. [redacted] would pay "$799 on 10/11" and "$1000 on 10/25."  The community received the first $200 on 9/27 when the Agreement was signed, then $100 on 12/6/14 and no further payment until another Reservation Deposit Agreement was signed on January 31, 2015.  Despite the breach of the initial Agreement, the $300 Mr. [redacted] had paid to date was applied to the Reservation Deposit of the January 31st Agreement.  At the time the January Reservation Deposit Agreement was signed, the home originally purchased by the community for rental to Mr. [redacted] was leased to another applicant due to the breach of the September Agreement.  The community was forced to purchase a new home of the same make and model to lease to Mr. [redacted].  The January Reservation Deposit Agreement contains a clerical error in that the serial number section was not changed to reflect a new home being purchased by the community.  Nevertheless, Mr. [redacted] had been made aware when signing the initial Agreement in September that the particular home (identified by serial numbers) may be subject to change since placement is dependent on availability and the applicant fulfilling their obligations under the agreements.  Indeed, the lease Mr. [redacted] signed for the lot and home clearly identifies the serial number matching the home in which he currently resides.  A copy of that agreement is available upon request.  Mr. [redacted] had retained the community's purchase order form for the home that was ordered based on the [redacted]' Sept. 27th Agreement.  The community apologizes for any confusion caused the slight clerical error, or by Mr. [redacted]' retaining the community's order form for purchase of a home for his records.  It also appears there is damage allegedly caused during the installation of the home.  This issue has been mentioned by Mr. [redacted] in separate emails to which he attached photographs.  Now that the community has been made aware of this issue, they will follow existing procedures and the terms of their agreements to complete repairs within a reasonable time at no cost to the tenant if the alleged damage was indeed caused during installation of the home.  Brookshire Village regrets that Mr. [redacted] is not currently happy with his experience in the community, and hopes that this clarification and completion of the necessary repairs will improve the situation for he and his family.  The community does have procedures in place to accommodate residents who desire to switch from different lease types or lengths of term.  However, Mr. [redacted] should be aware that the first qualification to be eligible to transfer is to have at least a $0.00 outstanding balance on your resident account.  If he would like to alter his lease agreement, the community management will be happy to discuss that with him.  The community is also willing to discuss the possibility of crediting the late fees assessed to the [redacted]' account as a concession for inconveniences.

Revdex.com Complaint #: [redacted] Customer Information:[redacted] E-mail: [redacted] Response: We regret to hear that the Customer is having a problem with the heating and ac unit in...

her home.  We investigated her complaint and have determined that we have acted expeditiously and professionally in response to her requests for repairs.  Below is the background in this matter. Our management team received a voice message from the Customer on the “emergency” phone line on Saturday 11/11/2017 advising that the Customer’s ac unit was not working.  The high temperature that particular Saturday was 69.1 degrees and the Customer did not advise there was some urgent need for emergency repairs.  For these reasons it did not appear to be a true “emergency” call, so the matter was dealt with according to our standard process and addressed within two business days.  Our management team scheduled the ac unit for repairs on 11/14/2017.  The ac unit was repaired on 11/14/2017 and both the ac and heat were checked and found to be in working order prior to our management team leaving the Customer’s home.  We received notice from the Customer that the heat was not working on Monday, 11/20/2017.  Our management team investigated and it appeared there may be an issue with the fuse in the unit, so our management team immediately contacted a third party HVAC company to inspect and repair the unit on 11/21/2017.  The HVAC company technician determined the unit required a part, which was immediately ordered.  In the meantime, we provided the Customer with portable heaters.  Hopefully the replacement part will resolve the matter, but if it does not we will continue to work with the Customer until it is resolved like we work with all of our residents in all of our beautiful communities throughout the USA.  We do appreciate this Customer making this community her home.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted] Good Evening,I am still dissatisfied, because they won't honor me my title to my home. I need proof showing that I own my home and paid it  off and I don't have a mortgage on my home anymore.

It is regrettable to see this complaint have to come through the Revdex.com.  [redacted] has been working with our community staff on remedying this issue. In fact, [redacted]’ 3rd party contractor was on site yesterday (11/25/14) to do an estimate for repairs. The complaint...

presented does not include all of the facts.  [redacted] did not purchase his home from the community, but is a resident under a Tenant Loyalty Lease (TLL).  This particular home was refurbished prior to [redacted] moving in. In addition, a walk-through inspection was done with the resident prior to moving in.  Under the TLL, general interior maintenance of the home is the resident’s responsibility.  If the resident believes a repair is management’s responsibility, they must bring it to the attention of maintenance staff or the community manager. Community staff was notified of the cracked tub, and is making repairs.  While [redacted] does not concede liability for the tub, the expenses for replacement will be covered by the community as a concession.  Damage done to the home by the resident is the responsibility of that resident.  Based on this, [redacted] has previously been charged for repairs of damage done to the stove and kitchen island in the home.  He is therefore aware of the policy, and his rights under the TLL.  Community staff was not notified of a slow leak under [redacted] sink.  We learned yesterday (11/25/14) from another occupant of the home that the sink has been leaking since September, and that there is standing water under the plumbing. [redacted] apparently continued to use this sink without attempting to repair or report the leak.  It is this wanton neglect that has caused rotting of the subfloor, and the hole in [redacted] hallway.  For this reason, the cost of repairs for the water damage will be charged to [redacted] account.  We regret that this situation has developed into an expensive fix for both parties.  More-so, [redacted] wants to help [redacted] get back to a safe, comfortable and warm state of living before the winter season strikes.  We will continue to work with [redacted] on a resolution of this matter.  The repairs, if not today, will be starting soon.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As pertains the home we actually ordered. By his own admission was leased to someone else. Now, giving all the dates they have provided including the orders. They leased the original home before we put a deposit agreement in place. How? According to the install date of the home, it was on 10-30-2014, we entered into the agreement on 9/27/2014 home was ordered on 9/11/2014. If the original deposit date is 9/27/2014 then how did you lease the other home because we took to long. Cause that never happened. As for the  "may Change" on the deposit agreement, nothing and I mean nothing was communicated to us that it was changed and our home we picked with our options was given to someone else? It wasn't until this response to Revdex.com that they even admitted to the change. They used uncertified contractor to originally repair the piping. That didn't work, it was not to code and was done completely wrong. Everything that has been done has been suspicious. And as for the length it took. Jana the manager knew from the start we was in no hurry to move in and she stated that wasn't a problem. We put the deposit in for the lot and home to make sure we got it other than that we was moving slowly on the move. The nov date and dec dates were never carved in stone. I was in communication with jana the whole time and not once was any of this an issue with the speed in which we were moving. If it was it was never communicated to us.
 
I seriously think more is going on to skirt subjects and I believe the lack of documentation on what we ordered is seriously faulted. Below is my resolve for this matter. I have been a pretty responsible person, I continue to strive that way, but I will not get pushed around. Most of the things listed in Parklands response is questionable to say the least. They have tried to answer their position but only raise more questions then answers.
I am not blaming Parkland for everything [redacted] Homes of Savannah, TN are also to blame for not following HUD regulations and not installing the drain in the kitchen as per my original complaint stated. Also, Jay Shelton with [redacted] homes saying that they don't follow local or state codes they us HUD regulations, which clearly they didn't.
Here is the deal: Zero balance ASAP, 900 of the 2300 we deposit is given back, because you only require first and last months rent for renters. A new lease signed for renters and our monthly payments do not increase in fact according to your advertising on [redacted] it should be around 650 plus pet rent and trash/water.
Regards,
[redacted]

The customer reached out to Revdex.com by phone on July 17, 2015, to let us know that the business had responded to her directly to resolve the complaint, and said that they resolved the issue very timely and satisfactorily.