Parkway Ford Lincoln

Thank you for forwarding the information on this concernI have reviewed both the customer and the dealer representatives commentsParkway Nissan's stance on the matter has not changed since the last comment [redacted] had givenWe stand by our previous offer, to repair the vehicle at the customers expense, minus the 20% that Parkway Nissan's used car department will coverThe 20% warranty is the only warranty that pertains to this situationAs previosly stated, no other offers will be entertainedParkway Nissan will not be refunding the vehicle purchase, nor will we be covering any towing or other expenses for which the customer is seeking reimbursementThank you[redacted] *** Parkway Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedYes, I acceptThey called me, they are refunding me $They said they inadvertently over charged me for laborThey are still shisters in my bookEvery other reputable business I have ever dealt with gets your Ok over the phone before doing extra uncalled for workThey drove up the cost to me and just expected me to take itThis isn't over, I know a lot of peopleI will tell a lot of people how I was taken [redacted] ***

After looking into the matter we have reached out to the consumer and have attempted to correct said issue The clip and washer the customer talks about is only serviceable as a rod assembly not individual pieces that is where some of the discrepancy comes from with the dollar amounts We will be refunding some of the repair amount back to the customer on a goodwill basis

Revdex.com: I have reviewed the response made by the business in reference to complain [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information provided by the dealership is self serving at bestThe time frames this person is giving are inaccurateAlso, my delay in purchasing the vehicle was because it was falsely advertisedThe car was not the trim level they advertised it to beThe car did not possess the features that were advertisedDo not waste your time with this dealershipThey are not honest and lack integrity Regards, [redacted]

This is a complaint regarding [redacted] *Pathfinder) navigation installationI [redacted] Enclosed is a copy of her purchase order which she signed and a copy of the worksheet showing navigation being installed at a split in costShe got a copy of this along with other forms that pertained to the purchaseAlso enclosed is copy of the ups shipping from the company That supplied the navigation and a copy of where we signed for it Also enclosed is a copy of a phone call that I made to her and will explain it later in this conversationOn Monday April 18th my parts department brought the Navigation unit to my office and then I put a note on it letting [redacted] ( salesman) know to go ahead and arrange a time for installation when he returned from his vacation on the 25thEarly on the 27th [redacted] called me and wanted to know if her Navigation unit came in and I shared with her that it did and I put it on [redacted] desk to arrange a timeShe said I was supposed to contact her and I shared with her I was never told that and That is not our process hereOur salesman handle their own appointments so there is no confusion or issuesShe then proceeded to get upset saying we didn’t hold up our end of the agreement and it was supposed to be installed in a weekSee the enclosed purchase order and worksheet there is no time table on either onethe order was to take a week to arrive not to be installedI offered to have a driver come to her home or work to and bring a free lancer car, come back and install the navigation unit since it was the first one we have installed and take it back to her and she said noShe wanted to come down on her day off and to ge her a lime and it better not take very longI shared with her the email from the company said it only takes around an hour and a half but we have never done one and we may need more timeShe also asked me about a pair of sunglasses she said were in a white case a were left in her trade and I told her the only pair that i• see were in a black case in [redacted] desk and she said " can't you hear I said they were in a while case " I told her I would try and reach out to [redacted] *nd see if he located themShe arrived on the 22nd for installation and we gave her FREE rental car and she went to lunchWe ran into some issues with the programing of the Navigation unit and contacted her via cell phone and she was upset because of the time frameWe offered numerous times to have her take the free rental car go home and we would finish the install and clean the car and fill it with gas and bring it back to wherever she is Again she refused this serviceI did apologize for the delay but when you are dealing with programing and installation of electronics you can’t rush through the processWe tried numerous times to accomadate her but the entire time she kept saying she wanted her jeep backI told her thats not possible unless she wanted to buy it back She said we didnt hold up to the purchase agreement and as you can see by the enclosed pictures we didThe Navigation unit was installed that day and the car was ready while she was still here in townMy service advisor called her and told her it was done and she was at [redacted] which is yards away and she said she wanted to speak to me before she came and got itI called her and shared with her the car is done and she start screaming of how she is going to post bad reviews and shes suing us and im I liarShe hung the phone up on me so I called [redacted] ( parts and service director ) and told [redacted] to call her and tell her again her car is ready and she said shes not getting it and I quote " [redacted] called me and said what do you want and hung up on me " I enclosed the copy of my phone log and its time StampedWe try to accomodate every customer to the best of our abilities but I feel she came in with the intentions of making an issue out of this from the get goShe said her time was important and she had to have the navigation in asap but yet she wouldn’t let us come and get the car completed and returned to her before friday and she refused for us to give her a free loaner car and bring her car back to her on friday when she was here and then when it was complete she refused to come and get itShe told me many times she wanted her jeep back If she doesnt like what she purchased that isn’t our fault she picked the car and signed the papers we can always trade her out of it at her expenseOn the 26th [redacted] contacted [redacted] and told him she would come and get the Pathfinder if we would pay for her Rental car bill and reimburse her for a pair of sunglasses she claimed were in the jeepWe offered her many times a Free rental car, to pick it up and return it , also it was done before she left town and she wants us to pay for a car for her ?? We told her noAlso the glasses in [redacted] drawer were her glasses and if she would have listened to me when I tried to tell her they came out of her jeep instead of calling me amd it she wouldn't have to have spend money on glassesSo were no going to pay her glassesOn the 27th She returned [redacted] call telling her once again her car was ready for pick up and she said would only do so if we paid for the rental car and her glasses, she had no other concerns other than trying to get money from us for these itemsThe definition of Extortion is " the practice of obtaining something, especially money, through force or threatsand this is a classic case , we will not reimburse her for something we offered and provide as a service for free we will not pay for glasses for her when they were here and she refused to listen to me because the glass case was the wrong color and we also completed the work the day she was here and still in townWe apologized for the extra time but we have to make sure its installed correctly and her making threats slowed the process downHer car is finished and she will have to come and get it herself We parked it in a secure location and have pictures of all body panels to make sure there is no claim of any damageWe will allow her to keep the car here for free but once the case is closed and I hove the fax confirmation fromthe Revdex.com she has hours to get the car removed or we will charge her per day fee for storage and securityI want to thank the Revdex.com for this process it allows for the real issues to be made clear Thanks, [redacted] Executive Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** *s correct in that there was no timeline for the installation of the navigation system. However, due to my limited days off, it is very difficult to schedule things, and I was trying to get the deal completed in the easiest manner possible for all involved.I have attached a call log from my Verizon cell phone. I have obscured the numbers that do not pertain to this transaction, but have maintained an unredacted copy in case needed. If you notice, I did not receive one call from the dealership regarding the servicing of this vehicle or on the day of service informing me that service would not be completed. I made several calls, 4-11, 4-15, 4-19, and 4-trying to get any information regarding the arrival of the part. Since the deal paperwork was signed on 4-7, I don't feel it unreasonable that I was seeking communication as to getting the deal completed.When I arrived at the dealership for the service that was scheduled through *** *** my son noticed that on the rolling scroll of service appointments my name was not on there. We arrived at 10:and was told it would be approximately an hour and a half. We returned at 11:and was told it would be "a couple of hours," and was offered a vehicle to go find something to do until service was completed. I called the dealership at 1:to inform them we were on our way back and was again told it would be another hour or so. When we arrived at the dealership around 2:20, I asked if there was someone I could speak with to get a clearer time frame. *** *** was summoned and told me it would be two hours, and if I wanted I could take a vehicle home and return it when my vehicle was completed. That was not a great solution and I didn't have to be back in Mansfield until 7:00, so I told him I would wait but I was confused as to why a "plug and play" unit was taking so long. I was never shown any documentation from the dealership either on a computer or a printed form. When I was viewing the vehicle for purchase, the salesman assured me that they could get navigation installed in the vehicle if I wanted to purchase it and that it was a plug and play unit or they would never offer to do it, as, in his words, "any time you get in the dash and have to start messing with the wires it's a problem." Again, I was totally under the understanding that installation was not a big deal. At 3:I met with *** *** again, and he told me it would be another hour or so. I had plans for a birthday/going away dinner with my sons in Mansfield at 7:00. I told him at this point I had to make sure I could get out of there before 5:30. At that point, he told me my option was to take a car from them and when service was complete they would call and I could retrieve the vehicle. I know at that point that I didn't have another day off until 4-28, the following Thursday, and that it would be almost impossible to schedule that in. I told him I wasn't going to be able to do that, and he told me that WAS my option, did I want it or not. I declined and suggested that perhaps reversing the deal would be easiest. He told me that wasn't going to happen, and was I going to take a car or not. I declined, and went to the parking lot to see how I could arrange to get home and called *** at 3:and a cab. *** was unable to accommodate me because, as with the dealership, they would require me to return the car to New Philadelphia, and that was an impossibility at that point. I had my son drive from Mansfield to get my other son and I so we could get home. I left the dealership parking lot approximately at 5:in a cab and went to *** *** and was picked up by my son at 5:40. We also missed our dinner reservations and I can provide that documentation from the restaurant.I have had to rent a vehicle to travel to my work appointments, and I have attached the first week of rental invoice. Since that week was up on 4-30, I have had to rent the same vehicle again until some resolution is arrived at. I renewed it via phone, so there is no attachment for this week of rental. I also am not scheduled for another day off until 5-12.I feel that I am the victim of poor communication in several manners - poor communication between the salesman and *** *** (it may not be the way the dealership normally handles things, but I have the voice mail from the salesman telling me that *** *** would now handle the issue; poor communication between *** *** and the service department (i.e., the amount of time that the service would take, and I'm wondering at this point if service was even aware I was coming in since my name was not on the service scroll; poor communication between *** *** and myself (as evidenced by the many calls I made with none being returned.) I will say that I did hang up on *** *** on his call to me at 6:04, as per the call log. At this point conversation had turned very adversarial, and I didn't see the need to argue with the gentleman on the phone when I was already gone and was unable to accept the offer of returning a vehicle when I was not going to be able to do so in what seemed like a reasonable and timely manner. And all I can say is that I have never, ever called anyone in my personal business or professional business an "it." I guess I have to ask you to take my word for that. But I am firm in the viewpoint that I wish to have no further communications with *** *** in any manner.I am also concerned in that the service on the vehicle was completed and I was called at 5:56, as evidenced by the call log. My fear is that perhaps they were still having difficulty, and at that point threw their hands up and said just put it together so we can be done. I have purchased all the warranties that were possible to be purchased at the time of the deal, but I'm not sure if navigation is covered at this point despite being told it was, as it seems that, again, communication is serious issue here.I loved the Pathfinder from 4-to 4-22, the time that I had it, and was greatly looking forward to the installation of the navigation and continuing on my way. I feel it is grossly unfair for me to be punished regarding the fees for vehicle rental due to horrific communication on the part of the dealership.Thank you, and any assistance that you can give would be greatly appreciated.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Yes, I acceptThey called me, they are refunding me $They said they inadvertently over charged me for laborThey are still shisters in my bookEvery other reputable business I have ever dealt with gets your Ok over the phone before doing extra uncalled for workThey drove up the cost to me and just expected me to take itThis isn't over, I know a lot of peopleI will tell a lot of people how I was taken*** ***

** *** *est drove the suburban prior to her purchaseThere were no concerns or condition of sale prior to her signing the paperwork The warranty is percent off internally lubricated parts and if it is a transmission issue it would be coveredWe offered to repair the car under warranty and
she declinedShe drove the vehicle here with no issues and then all of the way home with no issues? When the customer leaves the lot we have no idea how they drive or if they remove anything from the car or alter thingsIt drove fine for miles and then all of a sudden it broke? Was it put into 4xby error? Was it driven in drive gear or low? Was something changed in the hours after she left here? We don’t know but we do know it drove and shifted fine when they left and thats why we have warranties for this reasonThey are in place for issues like thisMost dealers sell them as is ! but we do offer a day warranty to help for issues like thisIf she wants the car looked at ( her expense minus %) we would be glad toOtherwise she will have weeks from today May 23rd to remove the car or be charged per day storage and security feeWe have limited lot spaceWe will not be refunding her money

This is in regards to her request of Parkway to pay for the entire rental bill for herWe offered to pick up the car at her home(she declined) We offered her a FREE rental car and return the car to her home that same evening ( she declined) We also offered her to take the FREE rental car and come back later ( she declined) WE will not be paying for her rentalShe declined our free car why would we pay for her to rent one? Also the car was completed prior to her leaving for homeHer car is still on our lot and as of June 1st we will have to start charging her per day storage and security feePlease arrange to remove it prior to that day to avoid any chargesThank you

Thank you for forwarding the information on this concernI have reviewed both the customer and the dealer representatives commentsParkway Nissan's stance on the matter has not changed since the last comment *** *** had givenWe stand by our previous offer, to repair the vehicle at the customers expense, minus the 20% that Parkway Nissan's used car department will coverThe 20% warranty is the only warranty that pertains to this situationAs previosly stated, no other offers will be entertainedParkway Nissan will not be refunding the vehicle purchase, nor will we be covering any towing or other expenses for which the customer is seeking reimbursement. Thank you.*** *** Parkway Nissan

To whom it may concern, to the first complant that the car was falsely advertised. I explained to the man who claimed to be a customer that the car was listed correctly.As far as the c[redacted] is concerned I don't know what he pulled I wasn't there.I also told said customer that if he were interested...

in the car he would have to contact me with in the next day, preferably by early day if interested, because it was scheduled to go to the auction right away. he did not contacted me the next day. the car was 90 to 100 days old so our policy is to send it to auction, we did. I heard from this man again 2 days later and he wanted to know why the car was gone and I explain our policy again. I hadn't heard from him in the proper time so it went. I don't know if he was a real customer because we only had short conversation. that's about all I can tell you. Thank you, [redacted] Parkway Honda Dover Ohio .

After looking into the matter we have reached out to the consumer and have attempted to correct said issue.  The clip and washer the customer talks about is only serviceable as a rod assembly not individual pieces that is where some of the discrepancy comes from with the dollar amounts. ...

We will be refunding some of the repair amount back to the customer on a goodwill basis.

Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information provided by the dealership is self serving at best. The time frames this person is giving are inaccurate. Also, my delay in purchasing the vehicle was because it was falsely advertised. The car was not the trim level they advertised it to be. The car did not possess the features that were advertised. Do not waste your time with this dealership. They are not honest and lack integrity. 
Regards,
[redacted]

This is a complaint regarding [redacted] *014 Pathfinder) navigation installation. I** [redacted] Enclosed is a copy of her purchase order which she signed and a copy of the worksheet showing navigation being installed at a split in cost. She got a copy of this along with other forms that...

pertained to the purchase. Also enclosed is copy of the ups shipping from the company That supplied the navigation and a copy of where we signed for it . Also enclosed is a copy of a phone call that I made to her and will explain it later in  this conversation. On Monday April 18th my parts department brought the Navigation unit to my office and then I put a note on it letting [redacted] ( salesman) know to go ahead and arrange a time for installation when he returned from his vacation on the 25th. Early on the 27th [redacted] called me and wanted to know if her Navigation unit came in and I shared with her that it did and I put it on [redacted] desk to arrange a time. She said I was supposed to contact her and I shared with her I was never told that and That is not our process here. Our salesman handle their own appointments so there is no confusion or issues. She then proceeded to get upset saying we didn’t hold up our end of the agreement and it was supposed to be installed in a week. See the enclosed purchase order and worksheet there is no time table on either one. the order was to take a week to arrive not to be installed. I offered to have a driver come to her home or work to and bring a free lancer car, come back and install the navigation unit since it was the first one we have installed and take it back to her and she said no. She wanted to come down on her day off and to ge her a lime and it better not take very long. I shared with her the email from the company said it only takes around an hour and a half but we have never done one and we may need more time. She also asked me about a pair of sunglasses she said were in a white case a were left in her trade and I told her the only pair that i• see were in a black case in [redacted] desk and she said " can't you hear I said they were in a while case " I told her I would try and reach out to [redacted]nd see if he located them. She arrived on the 22nd for installation and we gave her FREE rental car and she went to lunch. We ran into some issues with the programing of the Navigation unit and contacted her via cell phone and she was upset because of the time frame. We offered numerous times to have her take the free rental car go home and we would finish the install and clean the car and fill it with gas and bring it back to wherever she is Again she refused this service. I did apologize for the delay but when you are dealing with programing and installation of electronics you can’t rush through the process. We tried numerous times to accomadate her but the entire time she kept saying she wanted her jeep back. I told her thats not possible unless she wanted to buy it back She said we didnt hold up to the purchase agreement and as you can see by the enclosed pictures we did. The Navigation unit was installed that day and the car was ready while she was still here in town. My service advisor called her and told her it was done and she was at [redacted] which is 200 yards away and she said she wanted to speak to me before she came and got it. I called her and shared with her the car is done and she start screaming of how she is going to post bad reviews and shes suing us and im I liar. She hung the phone up on me so I called [redacted] ( parts and service director ) and told [redacted] to call her and tell her again her car is ready and she said shes not getting it and I quote " [redacted] called me and said what do you want and hung up on me " I enclosed the copy of my phone log and its time Stamped. We try to accomodate every customer to the best of our abilities but I feel she came in with the intentions of making an issue out of this from the get go. She said her time was important and she had to have the navigation in asap but yet she wouldn’t let us come and get the car completed and returned to her before friday and she refused for us to give her a free loaner car and bring her car back to her on friday when she was here and then when it was complete she refused to come and get it. She told me many times she wanted her jeep back . If she doesnt like what she purchased that isn’t our fault she picked the car and signed the papers we can always trade her out of it at her expense. On the 26th [redacted] contacted [redacted] and told him she would come and get the Pathfinder if we would pay for her Rental car bill and reimburse her for a pair of sunglasses she claimed were in the jeep. We offered her many times a Free rental car, to pick it up and return it , also it was done before she left town and she wants us to pay for a car for her ?? We told her no. Also the glasses in [redacted] drawer were her glasses and if she would have listened to me when I tried to tell her they came out of her jeep instead of calling me amd it she wouldn't have to have spend money on glasses. So were no going to pay her glasses. On the 27th She returned [redacted] call telling her once again her car was ready for pick up and she said would only do so if we paid for the rental car and her glasses, she had no other concerns other than trying to get money from us for these items. The definition of Extortion is " the practice of obtaining something, especially money, through force or threats. and this is a classic case , we will not reimburse her for something we offered and provide as a service for free we will not pay for glasses for her when they were here and she refused to listen to me because the glass case was the wrong color and we also completed the work the day she was here and still in town. We apologized for the extra time but we have to make sure its installed correctly and her making threats slowed the process down. Her car is finished and she will have to come and get it herself We parked it in a secure location and have pictures of all body panels to make sure there is no claim of any damage. We will allow her to keep the car here for free but once the case is closed and I hove the fax confirmation fromthe Revdex.com she has 24 hours to get the car removed or we will charge her 25.00 per day fee for storage and security. I want to thank the Revdex.com for this process it allows for the real issues to be made clear.  Thanks,[redacted] Executive Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Nissan, I've been driving a vehicle for over 35 years and driving in a certain gear is a fundamental in drivers education, driving a vehicle 70 miles does not justify the technical difficulties that I do believe each and every person that was present on that day knew of. Parkway Nissan indicated that I had driven the car 70 miles and the car had not broken down, (not sure as to where the 70 miles came from, since he never took the intuitive to come to the telephone to speak with me on 05/14/2016 at approximately 2 1/2 hours after leaving the area,which is the same day of the purchase and 70 miles  certainly does not equal out to 6 hours as was stated in the response. Parkway Nissan failed to speak with me on SEVERAL OCCASIONS, after being advised on05/14/2016, by the salesperson that his hands were tied and the the MANAGER ADVISED HIM THAT HE WILL NOT BEING DOING ANYTHING FOR ME AND HE IS NOT GIVING ME MY MONEY BACK, that is when I had the SUBURBAN 2004 TOWED BACK TO THE FACILITY ON 05/16/2016, WITH THE CERTIFIED LETTER, THE MANAGER, (which is the one that would not come to the phone each time I called to try to come to a resolution), called me and stated that he received the vehicle and that my money will not be returned, and that they could fix the car at my expense, I advised the MANAGER, that I just want my money returned along with all the additional expenses.[redacted]

Review: On March 20th, I proceeded to have my car towed to the Parkway Ford Dealership. It has been broken for quite some time and they advised me that if I could get the vehicle to them, they would do a diagnostic test for free to determine what the issue was. Upon arrival to pick up the car, they stated that they put a new battery in. And that the total price was $141.84. When I arrived home and looked at the receipt, it shows that the only thing that the car needed was just a small piece for the battery that was $5.00! They never put an actual battery in the car! Then I looked to realize that instead of paying $141.84 for a battery, I was actually paying $136.50 for a labor charge! They charged me $136.50 for labor but lied and said it was for a new battery. Not only that but $136.50 is extremely EXCESSIVE for a small $5.00 to be put on the car. After coming to realization that I was charged entirely TOO MUCH, I called the Parkway Ford manager Saturday, March 21st and was told that the Automotive/Shop manager would call me back. No one has attempted to call me back and I'm beyond upset that I was lied too and overcharged for something so small. The service advisor is [redacted] and the technician is [redacted] .Desired Settlement: I feel as though they owe me a portion of my money back. Not only because they lied and told me that they put a new battery in the car but also, the fact that there's no way a labor charge for a $5.00 car part should be $136.50 bringing my total to $141.84.

Business

Response:

Ms. [redacted] had vehicle pulled into Parkway Ford at [redacted] on Friday March 20th by a small pick-up truck and

a tow strap.

Mr. [redacted] had spoken to her two or three weeks earlier and

she expressed concerns of people taking advantage of females when it comes to

automobiles. She also stated that she had already had two engines replaced and

was told by other people the vehicle needed various other parts replaced. Mr.

[redacted] told Ms. [redacted] there would be no initial diagnostic charge for looking

at the vehicle, and that she would be notified with an estimate before any

repairs were made.

After the vehicle was pushed into the shop, the technician

started the diagnostic procedure and found the battery to be dead, positive

cable end broken and loose. The battery was charged and tested, and technician

was able to get the vehicle to start and run. Charging system test were ran and

no faults found. Computer diagnostics were then carried out with no indications

of faults. At this point technician advised Mr. [redacted] that the vehicle needed a

battery cable end replaced, battery cables cleaned at battery and starter and

the battery charged. Mr. [redacted] called Ms. [redacted] and advised her of the

diagnoses and the estimated charges of $141.50. Ms. [redacted] was elated that the

vehicle could be repaired at that price, she readily gave Mr. [redacted]

authorization to complete the repairs. Technician finished repairs and Ms.

[redacted] picked up vehicle around 5:30pm March 20th. Ms. [redacted] had

no questions at the time of pick-up.

Ms. [redacted] called in on Saturday and spoke with Mr. [redacted]

and said vehicle was doing fine but she questioned the charges. She stated she

felt like she had been taken advantage of. Mr. [redacted] explained the charges to

her again and then her husband got on the phone and asked why Mr. [redacted] told her

that the battery had been replaced when it had not. Mr. [redacted] explained the

charges to him also. Ms. [redacted] took the phone back and said thank you and

hung up.

The work order for this repair has been examined and

supports that Ms. [redacted] was advised of and approved estimated charges before

any repairs were performed. In review of industry standards this repair would

be at a charge of $178.50 which is $37.00 more expensive than Parkway charged

Ms. [redacted]. Mr. [redacted] states at no time did he tell Ms. [redacted] that the

battery had been replaced. He stated to her that the “battery cable end” needed

replacing.

On March 26, 2015 Service Manager Mr. [redacted] called

Ms. [redacted] and asked if he could help assist with her complaint. Ms. [redacted]

proceeded to explain her complaint and as soon as Mr. [redacted] started to talk

Ms. [redacted] stated she was standing by her complaint and hung the phone up. Mr.

[redacted] did not get a chance to ask or offer any type of resolution to the

issue.

In closing, the charges are for more than just replacing the

$5.00 part. There is time involved in charging the battery, cleaning the

cables, verifying the starting, charging and computer systems were operating

properly. Ms. [redacted] was fully advised of charges and authorized repairs.

It is Parkway Ford’s opinion that Ms. [redacted] is not due any

refund.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Review: [redacted]I am rejecting this response because: MR. [redacted] CALLED ME ON MARCH 20, 2015 AND STATED THAT HE HAD REPLACED THE BATTERY, WHICH WHEN MY HUSBAND CHECKED AND SAID THAT THE BATTERY WAS THE SAME ONE THAT WE PREVIOUSLY HAD. MY INVOICE

STATED THAT A BATTERY WIRE HAD BEEN REPLACED IN THE AMOUNT OF 5.00. I FEEL AS THOUGH I WAS TAKEN ADVANTAGE OF, I WAS LIED TO BY MR. [redacted] STATING THAT HE HAD REPLACED THE BATTERY, AND THE 141.00 CHARGE IS EXTRMELY EXCESSIVE, I FEEL AS

THOUGH I AM DUE A REFUND. THE ONLY CHARGE THAT SHOULD BE APPLIED FOR A FIVE DOLLAR PART SHOULD BE NO MORE THAN 50.00!! Regards,[redacted]