Parkway Pools & Patio d/b/a Dr. Feelgoode's

5-25-16In response to [redacted] complaint, Doctor Feelgoods sold an above ground pool w/ complete pkg @ a sale we had in Dec. 2015.  The subcontractors installed the pool in the spring of 2016 & did a beautiful job.  The pump did not seem to be working properly & we went out to...

replace it. When the installers arrived he was verbally abused by [redacted].  This is unacceptable.  I emailed him to explain I take responsibility for the bad pump but would not have anyone set foot in the yard again.  His wife picked the pump up, they said they installed it & the second pump seed bad as well.  I asked her to return it & I would replace it.  She said she could not get it off & would like a new one anyway.  I agreed & I'm waiting for the bad pump to be returned.  Mark L. Doctor Feelgoods

8/23/13
I am enclosing a contract for an In Ground pool that [redacted] purchased from Doctor Feelgoodes. It was a planned install for this Summer. We applied for a permit on the customers behalf and ordered the necessary materials to build their pool.After receiving a permit we...

proceed to install their pool. Immediately we were confronted with a "water issues" that stopped the process. After weeks of working on the water issues with many attempts to resolve the problem, the Martin's made the decision not to proceed.I could have held them to a contract that was signed. However we met in my office and I informed them that I had "out of pocket expenses" that exceed their deposit. Including the purchase of their specific pool that they order with this contract. I informed them that when this pool was sold to another customer I would return a portion of their deposit.
The Accounting that was as discussed was as follows:Initial Deposit $2,300 Non Refundable portion due to out of pocket expenses in their yard $1,300 Refundable portion when the pool that was purchased was sold $1,000
As of this date, the pool is still unsold. Obviously the season has ended and most likely will remain "unsold" till 2015 season. I did use some universal small components for another pool purchase. Therefore I am enclosing $500.I could have taken this contract in another direction. I lost money in our attempt to do "right" for this customer. I have no desire to withhold money, however the remaining balance will not be paid until after the pool is sold.Doctor Feelgoodes considers this matter closed with the Revdex.com. Enclosed is a copy of the $500 that was sent out.
John L.Executive Manager

There is no more to discuss on this complaint. The customer owes for a part of the project they authorized. If they feel they are entitled to something other than what they purchased they can call me directly and I am more than willing to visit them at their home and discuss a solution. Our business facility is only 3 miles from their home. We are opened 7 days a week. They have never come down to resolve this issue. They have my cell and email. They can come to the office or I am willing to go to their home. Otherwise this issue is going nowhere.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:While I agree there are always two sides to every story, there are several discrepancies in the response received from the seller.  When I purchased the pool, I did inform the seller I would pick up the pool.  However when I spoke to Loreen in April, and inquired about picking up the pool,  she said it would be delivered to me.  When I questioned it, she said, no worries, we will deliver it free of charge.  So I thought why not, saves me time and gas.  What I have learned since filing the claim is that the pool I purchased at the Bethlehem store was double sold. So to cover themselves, they delivered the pool directly from Tannersville in attempt to hide their mistake to me. Additionally, that is also why the liner was never delivered with the wrong pool.When we received the wrong pool, we did not make the delivery people (note: there were two men here, not one as indicated in the response) take the pool into our basement...they both offered to assist us carrying the pool in (the seller even stated in their response to the Revdex.com that I "was carrying the product into my basement".  Secondly our home is a split level home.  There were no steps to climb or descend to take the pool into the basement. You walk directly into the basement from the garage.It was not a week later that we noticed this was not the pool we delivered.....it was three days....they delivered the wrong pool on Monday, I called that Thursday to report the problem. When we were bringing the pool into the basement, I did feel as if something was wrong, but due to my recent surgery and the therapy I needed, I didn't have an opportunity to fully inspect the pool the day of the delivery.  See the attached pictures. This pool was clearly not the same pool we viewed, inspected and purchased from the Bethlehem PA location.   This would be like going to a car dealer, testing driving a call with 10K miles on it and when delivery is made, I get a car with 50k miles on it.  What's the big deal, it's the same make and model?  The big deal is it is NOT what I purchased!The switch delivery was schedule for the following Monday after I noticed it wasn't the correct pool, but true to fashion by the seller, it was never delivered that day.  I spoke to John, the next day (Tuesday) and I was once again promised delivery.   I was informed by John that it would be delivered by 4:30pm on Wednesday, at the latest.  The delivery man never showed till 7:30 that night when we were at a township meeting. (See Attached pic)Since filing the complaint I received a call from George at Dr Feelgoodes on 5/23/15 stating that my liner was sitting in the warehouse.  When I informed him I was still waiting for the correct pool to be delivered he stated that Dr. Feelgoode's had a brand new pool for me, but I had to pick it up.  To finally settle this once and for all, I agreed to bring the incorrect pool back to the seller and pick up the brand new pool. I figured Dr. Feelgoode's was finally trying to settle with me for their mistake.  We made the switch on 5/26.  However, it was not a brand new pool that we were given.  We were once again given a display model pool, this one from a home show.  Even that pool had broken pieces that we had to switch out, but the wall was in a better condition then the first one we were given.So the end result is, I still don't and never will have the pool that I actually purchased at the Bethlehem PA store.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the business did finally return the $100 deposit for the safety fence that was never placed. However, there was no refund for the parts that were missing and for the parts their pool installer had broken.
Regards,
[redacted]

As always there are two sides. This customer did purchase a display pool at our "year end sale" Labor Day 2014. There were huge savings on brand new pools only one season old. This customer saved in excess of $1,000. We held the pool for the customer until ready.  Along came spring 2015. The...

customer wanted it delivered, however what they are not saving is they never paid for any delivery. This was a $75.00 charge they didn't want to pay. They could have come down at any time and picked it up. However  to make this customer happy, we obligated ourselves to a delivery free of charge ...at our convenience. We made the arrangements and delivered one of our display pools. Note: we have 3 locations and we have the some pools on all three locations. Our delivery person took the pool to the customers house and the customer made him carry it down into there basement which we would never do. The customer did help our delivery person handle the product. About a week later the customer calls all upset that the pool that we delivered was not the pool that was in our Bethlehem location. She noted that the pool had dirt on the product and was marked Pocono Store. She wanted the exact same pool she purchased from our Bethlehem store. She never complained as she was carrying the product into her basement. It did not bother her until a week later. So once again, we made arrangements to have another pool delivered and pick up the one she didn't want due to the dirt on the product. We told her it would be at the end of the selected day.  We got there around 7 pm and one one was home. At this point we said no more. We told her to bring back the pool and we would exchange it at the office. This she did. Case closed!!!Every year you have one customer that "tears your heart out"... the glass is always "half empty instead of half full".  She should be looking at  a purchase that was a fraction over cost, that will be in her backyard of the next 15-20 years. To add insult to injury...the warm weather need to actually enjoy this new purchase, hasn't even arrive yet. She has a lot of swimming enjoyment yet to come.

This issue was resolved with the customer. They received their $100. deposit for the safety fence. The customer has since cashed the check. We are sorry for the delay and missed communications on this subject.

21 October 2014
I am writing in response to the offer of settlement submitted by Mr. L[redacted] received 12 October 2014. We do not accept his offer of settlement and wish to point out that certain facts and claims by Parkway Pools & Patio LLC (DBA: Dr. Feelgoodes) are in fact misstated, and as of this date we have not received a “check for $500.00” nor any communication from the company or its representatives after numerous attempts at phoning and emailing since 15 August 2014. This company claims to do right by this customer and to that I respond accordingly, “Nonsense!”. If they were so inclined to do right by the customer our $1,300.00 would have been refunded promptly as agreed, indeed it was Mr. L[redacted] himself who suggested the refund of $1,300.00(this verbal agreement was witnessed by another contractor performing work on the damaged storm water management system on our property at the time and is willing to be deposed if required). In addition, I have included correspondence from the company stating in fact that the agreed amount of the refund is indeed $1,300.00. It also includes correspondence concerning the attempt at adding significant expense to the original contract by his excavation contractor who made the statement "pay the additional costs or forfeit your entire deposit”.(this was also witnessed by a third party whom is also willing to be deposed if required).The only factual statement in the business response is the fact that there were indeed water issues with the property from the first day...in fact, the excavation had commenced for only 15 minutes when the storm water management system was struck and water flooded the sight, this should have been of no real surprise as the system is clearly defined on the plot plan the company obtained from the township prior to excavation and point in fact the system is not included on the engineered drawings submitted to the township engineer for approval (admittedly there was some confusion as to the exact location of the system but it did prove to be almost exactly in the documented spot... our contention is a smaller test hole be dug or greater care during excavation would have demonstrated the location and limited damage to the system)...several weeks later, the excavation crew returned at the request of Mr. L[redacted] and dug 6 “test holes” all that filled with water.This was his suggestion to allow for the reorientation of the pool position to which he never informed the township engineer of his intentions required by township code. (I now believe this was an attempt to simply justify an increase in charges). From the very first meeting with this company we discussed at length the issue of storm management system and water percolation issues on the property so it was of no surprise there were going to be issues. It is this point I wish to focus on. Who in their right mind would “order” a pool for delivery knowing of the water issues and not having excavated a “hole” in which to construct such a pool? During the initial meeting to establish the feasibility of the pool project we inquired and were informed by Mr. L[redacted] that on the day excavation was complete then and only then would the order for the panels that compromise the pool structure would be made and that there might be some delay in the delivery of those panels and we were so notified by Mr. L[redacted] as it was put “so the customer does not become anxious about a possible delay in installation”.
We certainly never gave any indication to place any order and had no indication that any structure was ordered until we confronted them about numerous issues of concern including lack of fencings and the supposed additional costs required to begin construction by his excavation crew. If, Mr. L[redacted] ordered a pool knowing the issues concerning the project and not having a “hole prepared and prepped to accept that pool” then that expense is entirely upon him and his company, just as the cost of permits, surveying and engineered drawings are costs upon us. Further this company failed to provide requirements set forth by the municipal township (ie: construction and silt fencing, notification of township engineer of proposed changes, etc.) this caused much discord with the neighbors and township officials. And on a personal note severely damaged an acquaintance we had with one of his employees and her husband and frankly she was the one and only reason we became involved with this outfit. When informed of these issues there was no response from the company and further the excavated holes were left open and exposed submitting us to the possibility of liability and we and the neighbors exposed to health risks due to breeding mosquitoes. The simple fact is Dr. Feelgoodes could not install the pool we requested in the area we designated and numerous detailed concerns surrounding this company and their practices with total disregard have lead to this situation.
There is so much more that we could elaborate on concerning high pressure sales tactics and lack of providing verbal promises in writing to us, but that would require writing a small novel. The only positive thing we can say concerning our involvement with Parkway Pool and Patio (DBA Dr. Feelgoodes) is that Mr. L[redacted] always arrived promptly for any scheduled meeting. All these issues and more lead to a total and definite lack of confidence with Mr. L[redacted], his associates and the company’s ability to deliver any end product to a cost effective, safe and reliable end. I will certainly provide more details if asked or required, but the pattern should be visible to any reasonable person at this juncture.The following is the actual accounting that was discussed, as shown in the provided documentation, and it is located beneath the on going additional expenses: Again I mention here, there is an independent individual present during this discussion that witnessed the entire conversation including no mention of any pool structure needing to be sold to procure the refund and to date 21 Oct. 14 we have received no correspondence (other than the Revdex.com) nor a supposed check for $500.00
Pool Permits from the township: $900.00 Engineered drawings from Dr. Feelgoodes engineer: $400.00 Surveying from Dr. Feelgoodes Survey Crew: $500.00 Polypropylene fabric for repair of damaged storm management system: $111.46 Stone for repair of damaged drywell including delivery: $186.02 Replacement drain line materials:$98.53 Labor to repair polypropylene fabric and leveling of stone And replacement of damaged downspout:$900.00 Total:S3,096.01 thus far...receipt copies available upon request of the Revdex.com
Accounting of Deposit:
Initial Deposit: $2,300.00 Portion to be kept by Dr. Feelgoodes for expenses: $1,000.00 Agreed deposit refund: $1,300.Minus Expenses thus far: $1,796.01
If Parkway Pool and Patio LLC (DBA Dr. Feelgoodes) wished to do right by the customer then the entire refund of $1,300.00 along with an apology concerning the delay of that refund should have been and be made promptly! Knowing now, that this company could never do right by its customers (one need only to read the complaints with the Revdex.com and the numerous pages found on the internet, something we failed to do until after the fact)...we make one final compromised offer for a settlement...a cashiers check delivered certified mail to our home address within 7 days of the receipt of this information...no later than 31 October 2014 in the amount of $1,150.00. This amount represents reasonable 50%-50% sharing of the deposit that can be applied to expenses on both sides. This is our final attempt at negotiating a settlement with this company thru the Revdex.com, and should it be declined, we shall proceed with filing complaints with Pennsylvania State Attorney General’s office and instruct our attorney to commence action on our behalf. This amount pales in comparison to the possible loss of future sales due to negative publicity that is certain to be created and the company has readily admitted that it will sell the supposed remaining components and recover their expenses and is less than what was originally suggested by the company’s representative. This comprises only $650.00 in addition to the supposed mailed check for $500.00. Again, this is a final attempt at compromise and refund must be made by cashiers check and sent via US Postal Service, certified mail immediately.
A business or personal check such as the photocopy received from the Revdex.com will not be accepted. Frankly, we have found them to be lacking at follow up and keeping promises
In closing, should our offer be declined, we request the Revdex.com significantly downgrade the rating of Parkway Pool and Patio LLC (DBA Dr. Feelgoodes) from a C+ to a minimum of D, This should help ensure that future consumers are aware and warned of the less than average favorable dealings and outcomes of any association with this company or its so called subcontractors. If the B.B.B., fails to do so, we view it as form of culpability on behalf of the organization, its charter and principles to help inform and protect consumers from less than professional businesses. Further, we encourage the Revdex.com to do an internet search of additional complaints against this company; they are extensive and demonstrate a consistent pattern of dissatisfaction by a large number of consumers. This is no longer just about our individual concerns but rather protecting those consumers in future and their avoidance of a web of deceit and dissatisfaction at considerable financial costs.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:While I agree there are always two sides to every story, there are several discrepancies in the response received from the seller.  
When I purchased the pool, I did inform the seller I would pick up the pool.  However when I spoke to Loreen in April, and inquired about picking up the pool,  she said it would be delivered to me.  When I questioned it, she said, no worries, we will deliver it free of charge.  So I thought why not, saves me time and gas.  What I have learned since filing the claim is that the pool I purchased at the Bethlehem store was double sold. So to cover themselves, they delivered the pool directly from Tannersville in attempt to hide their mistake to me. Additionally, that is also why the liner was never delivered with the wrong pool.
When we received the wrong pool, we did not make the delivery people (note: there were two men here, not one as indicated in the response) take the pool into our basement...they both offered to assist us carrying the pool in (the seller even stated in their response to the Revdex.com that I "was carrying the product into my basement".  Secondly our home is a split level home.  There were no steps to climb or descend to take the pool into the basement. You walk directly into the basement from the garage.
It was not a week later that we noticed this was not the pool we delivered.....it was three days....they delivered the wrong pool on Monday, I called that Thursday to report the problem. When we were bringing the pool into the basement, I did feel as if something was wrong, but due to my recent surgery and the therapy I needed, I didn't have an opportunity to fully inspect the pool the day of the delivery.  See the attached pictures. This pool was clearly not the same pool we viewed, inspected and purchased from the Bethlehem PA location.   This would be like going to a car dealer, testing driving a call with 10K miles on it and when delivery is made, I get a car with 50k miles on it.  What's the big deal, it's the same make and model?  The big deal is it is NOT what I purchased!
The switch delivery was schedule for the following Monday after I noticed it wasn't the correct pool, but true to fashion by the seller, it was never delivered that day.  I spoke to John, the next day (Tuesday) and I was once again promised delivery.   I was informed by John that it would be delivered by 4:30pm on Wednesday, at the latest.  The delivery man never showed till 7:30 that night when we were at a township meeting. (See Attached pic)
Since filing the complaint I received a call from George at Dr Feelgoodes on 5/23/15 stating that my liner was sitting in the warehouse.  When I informed him I was still waiting for the correct pool to be delivered he stated that Dr. Feelgoode's had a brand new pool for me, but I had to pick it up.  To finally settle this once and for all, I agreed to bring the incorrect pool back to the seller and pick up the brand new pool. I figured Dr. Feelgoode's was finally trying to settle with me for their mistake.  We made the switch on 5/26.  However, it was not a brand new pool that we were given.  We were once again given a display model pool, this one from a home show.  Even that pool had broken pieces that we had to switch out, but the wall was in a better condition then the first one we were given.
So the end result is, I still don't and never will have the pool that I actually purchased at the Bethlehem PA store.
Regards,
[redacted]

[redacted] has a 10 year old filter that cracked from winter damage. This happens when the water is not drained from the filter correctly. He was told that the warranty was with Watway Filters and he needed to contact them to have it replaced. Like all manufactures they want to deal...

with the public direct. [redacted] never called Waterway.He knew he had a problem in late September, and only came to the store on March 23rd.  My service person honestly felt she handle the customers request to their satisfaction. I have since contacted [redacted] in writing to supply the information needed to make his claim.  Waterway is very responsive if the customer makes an effort.

Customer is correct. He did call and we did not respond accordingly. We will be at his house to fix the problem before 7/30/17. We are very sorry for the inconvenience.

10/28/14
In response to claim [redacted]
I am not going to go thru a very long explanation regarding this contract and the problems that impearled us from being able to install this customers pool. As per the letter of 8/23/14, I covered Doctor Feelgoode's position. At the same time, I mailed out check #[redacted] to [redacted] for $500.00.
I noticed that over the past month that the check was not cashed. I thought it was some legal position that they were taking. If it has not been received as they are insinuating, then as of this letter I will stop payment and reissue.
I stand by the previous letter with the accounting below:
Initial Deposit $2,300 Non Refundable portion due to out of pocket expenses in their yard $1.300 Refundable portion when the pool that was purchased was sold $1,000
As of this date, the pool is still unsold. Obviously the season has ended and most likely will remain "unsold" till 2015 season. THIS POOL WILL BE SOLD AND THE BALANCE OF THE DEPOSIT WILL BE RETURNED. THE OUTSIDE DATE WILL BE MAY 1, 2015.
I truly take offense to all the accusation mentioned in the [redacted] letter. There reference to the "high pressure tactics" insinuates that I forced this project on them without their awareness. They signed a contract of which I have every right to hold them liable for all my out of pocket and materials purchased.
[redacted] guided us thru the excavation of this project and was as anxious to have a pool in his back yard as we were interested in building it for him. We made many attempts to try to find the proper position with his "full awareness" of the cost and consequences.
Doctor Feelgoodes considers this matter closed with the Revdex.com.
John L.Executive Manager

What surprises me is the attitude of a customer that had a pool put complete withing 29 days. It never surprises how a product that will be in someones home for the next 30 years can become so displaced. Unfortunately they feel they have been overcharged for a necessary unforeseen expense of $600....

 Without belaboring the issue I would like to respond as follows:  1. When they return the safety fence and poles they will receive a $100 refund. 2. The $150 closing credit is a discount only when we close the pool. They are more than entitled to take if we closing their pool this season. The Closing fee is $300 less the discount. 3. The heater will be hooked up at anytime they desire. The husband is aware of why it is not hooked up. When he wants it done we will respond immediately. 4. All warranties will be filed immediately upon receipt of the balance of $600.00.  I have tried to reach out to the husband who we worked very closely with during the installation but he will not return my calls. I would like to put this in a positive note since, since I have an obligation to warranty this finished product. I wish the customer would reach out to me so this would make it easier to respond to any questions or problems they might have. Upon receipt of the balance we will proceed with any necessary request this customer would have.

3/7/17In response to claim [redacted],We installed a Fiberglass pool as outlined in the complaint. The house was under complete renovation. Where the pool was scheduled to be installed, a old house had just been torn down. The husband asked us to dispose of the existing foundation which in turn had to...

be hauled away.From the start there was emotion on the part of the customer. The entire job was filled with unnecessary emotion which in turn created anxiety on both the customer and Doctor Feelgoodes.However the pool was installed in less than two days and the cement deck came shortly there after. After about a few weeks there was an apparent gap between the cement and the pool. As stated is ranged from 1/4" to 1/2". It was a noticable space that could have been from the cement shrinking or the pool slightly pushed outward (common on Fiberglass when completely filled).Since the customer was uncomfortable with the appearance, decided to eliminate the problem by upgrading their pool by adding a tile finish around the pool which in turn cover the areas where their was a gap.At no time did this minor repair hinder their use of the pool nor would it cause any damage to the pool. There was remedy to fix it that would also enhance it total finish.Unfortunately at the time we were swamped with business.  I apparently was not reacting to the timeline [redacted].[redacted] wanted the repair.  This unfortunately caused more anxiety than what originally existed. We repaired the pool I believe in the month of August.  There is no more work that needs to be done.  I can only apologize for the delay.  however I am sure that my apology is not enough.I consider this matter closed.  John L. Executive Manager

I have met with the customer and we have worked out their issues. We had a very nice sit down at their house and went over issues that bother them. I believe they were satisfied with out meeting. They have asked me to continue with a future project they would like to add to their pool

14 December 2014
My apologies for not contacting you sooner, we have been out of town and just returned to retrieve your phone message of 8 December 2014. I will attempt to contact you during business hours this week at your office depending on my work schedule. I unfortunately am unable to place phone calls from my place of employment while working. In addition, I have attached a letter of response that was sent to attorney [redacted], by Mr. L[redacted] dated 1 December 2014. Upon review, you will note that Mr. L[redacted] now (correctly) states that he indeed agreed to a refund of $1,300.00 and not the $1,000.00 that he has most adamantly stated numerous times in writing. This is just another example of the inappropriate manner in which he and his company conducts business and I hope that this reflects some light on the rating to which the bureau assigns to this company. Mr. L[redacted] inquired to the check ($500.00) which was included with his response from the B.B.B.; the check is in safe keeping at the office of attorney [redacted]. As for the supposed initial check, it has never been received, and as stated earlier, it is viewed as just another entry in a long list of deceptions by Mr. L[redacted] and his company.
[redacted] has not filed suit as of the date of this letter, but it is the intention to do so immediately after the up coming holidays. I will notify you and the B.B.B. when the suit is filed. Again, I will state, we have given Mr. L[redacted] more than ample opportunity and options to settle this complaint. We have grown extremely tired of his half-truths, misrepresentations and stall tactics. The attempt to retrieve the agreed return of deposit has been not unlike the events of his company agreeing to install a pool in a safe, reliable, cost effective and legal manner... totally impossible, which indeed has led us to this juncture. While extremely unlikely, perhaps this additional time will allow Mr. L[redacted] to pause and consider his remaining option preceding the inevitable and costly court action. It is the final opportune time for this matter to be addressed by Mr. L[redacted]. He should be urged to contact [redacted] promptly and ascertain exactly what will now be required to settle this complaint before additional monies are assessed to satisfy the increasing costs of collecting this debt. This must be concluded prior to legal proceedings being initiated and a suit is filed on our behalf. That legal complaint will most assuredly include any and all legal fees, all damages incurred by as in conjunction with the entire amount of the deposit to bring this complaint to its unavoidable justified end. This is the last reprieve for Mr. L[redacted] and he should take ample consideration to terms set forth by [redacted] on our behalf. There will be no further option to offer settlement once legal proceeding have commenced. At that time, Mr. L[redacted] and his company will have to stand in a court of law and answer publically for his actions and, business practices.
Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I forwarded all paperwork to Revdex.com that was asked for.  I have not heard from the Revdex.com.  The pool has many issues that we have not even mentioned. Worse experience dealing with this man.  I have contacted John and the company a few times.  NO ONE RETURNS THE CALLS!  He is unreasonable and does not listen. He does not speak the truth.  He has a terrible reputation with other customers as well as his own employees! 
Regards,
[redacted]

I don't know what to say, except the customer received her check for a $100 issued on 8/21/17 check number [redacted] and cashed the  check. There are no more issues with this customer.  Doctor feelgoodes considers this matter closed.

Review: On May 28, 2013 I went to Dr. Feelgoodes in [redacted], PA to purchase a pool. The pool ordered was a 54" pool which was suppose to be delivered in 2 1/2 weeks and installed in 2 days. The pool that was delivered was 52" pool. To make the situation better the owner [redacted] agreed to give us free supplies. The supplies requested was the start up chemicals, a light, and 2 solar heaters. These items were delivered (minus the covers for solar heaters). Once they came to install the pool they did not complete in the 2-3 days that we were told they would need. They first came to dig out the area for the pool. They damaged the patio deck when they brought the bobcat in, but we were willing to overlook this issue. The sand was delivered and placed in 2 piles in the area where the pool was going. This was 7 days before the start of installation of the pool. The installer arrived and covered the area with a tarp to try and reduce the amount of water the ground would see due to rain over the weekend, which would have delayed the project even longer. On Friday July 5th they installed the side panels and left it at that. My mother and I placed a tarp over the area because they don't work weekends and I didn't want it to get wet.

Lets move on to the pool now.

1. The filter is leaking which has been the same way for 2 weeks now. The owner has sent the installer out to fix, but this is still not correct.

2. The pool was to be above the deck. The installers had to cut the deck away because they could not install the top rail as it did not go above the deck due to the mistake of pool size.

3. The ladders that were to lead into the pool have 2x4's attached to them to hold them to the deck. Very poor workmanship.

4. The ladder has a bucket of sand on the bottom of it to hold the steps down. The directions clearly stated to put water in the steps to weigh them down but that wasn't done.

5. We continually heard about another project that he had to complete and that is why he could not spend time on our project.

6. We initially purchased a 54" pool, accepted the pool that was ordered incorrectly which was a 52" pool, but can only fill the pool with 47" of water before it flows out the skimmer.

7. We continually contacted the owner about the pump not providing enough circulation and this was never addressed.

8. There are nuts and bolts that are missing from around the pool and I have been instructed to take pictures and send them to him so he can fix it. (customer should not have to take pictures of mistakes made by the installer to have the issue fixed. owner should frequently check on the progress and update the customer with issues.

9. Today the owner has stated that he is not going to complete any more of the job and that he feels the work has been completed.

10. The pool cover was suppose to come with the pool for winterization as stated by the salesman, but the owner says thats not part of the dealDesired Settlement: The pool should be dug to the correct depth to allow 51" of water inside as stated by the owner.

The ladder should be replaced with a ladder that does not need 2x4's to hold the ladder down. Very poor workmanship.

The ladder should not need a bucket of sand to hold it down if installed properly.

The missing hardware needs to be put into place and checked on completion.

The leaks should be fixed and a response that it's only 3-4 drips at a time should not be given.

The winter cover should be delivered.

Business

Response:

7/31/13

To: Revdex.com

50 West North Street Bethlehem Pa. 18018

Att: [redacted]

In response to claim [redacted]

[redacted], [redacted] ###-###-#### FAX ###-###-####

I received your complaint and will respond to the major points indicated in the letter.

The pool was written as a 54" (see exhibit A) however was order as a 52". This was done by the owner [redacted] in the best interest of the customer. The style of the 54" with rounded top seats, would not have lent itself to marriage up to an existing deck as well as the 52". This was discussed at the customers home during a yard survey.

However this was not properly documented by changing the original customer invoice. When it became a issue, Doctor Feelgoodes awarded in compensation (2) Solar Systems, Start Up Chemicals, and a Pool Light plus the agreement to rough grade the customers yard after the work was completed.

After (4) trips to the customers house, all further issues listed in this letter have been resolved ( see exhibit B). Pool is operating as designed. There are no other items "owed" to the customer such as covers, chemicals, pool sweeps, etc.

This matter is closed with Doctor Feelgoodes.

Review: we bought our pool in April and were told we had to pay in full and it be ordered right away We paid in full right then and thereWE were told by the manager they set up installation and everythingI had to call for a month after I was told it would be in and installed just to get our pool delivered to usI told the manager we had to have this in for a graduation party months away and she said NO PROBLEMthat never happenednow we have the pool and the installer they use never called us so I call the pool place daily and keep asking whats happeningi have been asked to leave number and get a call back...NEVER do they return calls..I have to call again just to have them say I am sorry but we will contact the installerInstakllker still hasnt called and we were told at most a week installed after deliveredit is now weeks past and no call and since there is a no return policy here we sit with a pool in our garageWe would have never bought a pool from this company if they didbnt do the installation alsonow we are told maybe a good idea to find an installer on our ownwe bought this pool inplenty of time to have in before memorial day wknd and here we are still with no poolI have been VERY patient explaining to them I understand with the crazy rain we are having there are delays BUT please have the courtisy to call and keep us informed...no one does......here I am after again promised id get a call and no call...I asked what compensation will I get and they ignore me...they also are saying I am not sure what to tell you to do at this point and I said you told me when I purchased that your company sets up and does installationI do not understand why I have to now deal with the installer and they are washed clean of it all..I would have never bought a pool that didnt has installationDesired Settlement: to have it installed now for free
Business
Response:
In response to claim [redacted]I received your complaint and will respond to the major points indicated in the letter.The pool was purchased in April and was orderedIt took days for it to arrive from the factoryThis is an element that I cannot control.Upon arrival it rained for the balance of the month and the better part of JuneAnother element that we cannot controlOnce we start to install the pools we try to go in a priority of how they were purchased.[redacted] is correct in his comments that once the pool is sold and delivered it is out of our handsHowever we have an excellent "In House Installer" that [redacted] had to wait to have his pool installedAs per this letter his pool has been installed by this person.This matter is closed with Doctor Feelgoodes