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Parkway Toyota

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Parkway Toyota Reviews (5)

I am rejecting this response because:The email specifically states that the cost includes the tax and all other fees The response that the business gave is a blatant lie.When I showed them the email, they stated that they would not honor that price because it had been written as a "mistake" I had two other people with me who can verify what they said when we were there

I am rejecting this response because:The email specifically states that the cost includes the tax and all other fees.  The response that the business gave is a blatant lie.When I showed them the email, they stated that they would not honor that price because it had been written as a "mistake".  I had two other people with me who can verify what they said when we were there.

The email correspondence that we had with the customer does not support her complaint. We did offer the vehicle at the price we discussed in email. The...

consumer wanted to negotiate the sales tax and mv fees into the deal when she arrived at the dealership with the sales manager.

Review: My problem is about being a victim of fraud. On 8/3/15 I brought my 2012 Toyota Tacoma to Parkway Toyota to have a oil leak repaired and left rear trim piece that was falling off my car, repaired. I had previously marked the broken trim clips before bringing my truck to the dealer, with a white marker to identify the broken clips. I was notified on 8/4/15 by the service advisor David [redacted] that my oil leak was covered under warranty and the left rear trim piece was not covered by warranty. David [redacted] explained to me that the left rear trim piece needs to have the clips replaced that secure it to the vehicle in order for it to be repaired. David also advised me that the clips would have to be ordered and there would be a charge for them. On 8/6/15 I received a phone call from David [redacted] that my vehicle was finished and was ready to be picked up. I picked up my vehicle on 8/6/2015 and I was provided with a repair bill that shows a quantity/description of 15 outside moulding clips totaling $ 74.10. I paid for the repair with my credit card. While I was driving to work on 8/9/15 I observed the left rear trim piece that was just repaired,falling off of my car while I was driving while I was looking at my driver side door mirror. When I stopped the vehicle I noticed behind the left rear trim piece that was just repaired and was now lifted off my car, was the same broken clips I previously marked with a white marker before I brought my car to the Toyota dealer for repair. I observed seeing and took a picture of a piece of double sided tape approx. 5 inches long attached behind the trim piece which had lifted off my car. The double sided tape on my trim piece was not their before I brought my Toyota in for service. Also the 15 moulding clips I was charged for were never changed, as the original broken moulding clips were still in place with the white marking I put on them before my truck was brought to the dealer for repair. The moulding repair was fraud.Desired Settlement: I don't appreciate being lied to and taken advantage of by David [redacted] at Parkway Toyota in Englewood Cliffs, N.J. I would like to have my vehicle left rear trim piece properly repaired or please refund my $ 74.10

Business

Response:

Customer agreed to pay for the part and we are installing it at no charge

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.

Regards,

Review: I emailed the dealership and was quoted a price for a specific car. When I went to the dealership, I met with [redacted] who gave me a different price for the exact same car (same stock and VIN #). She then brought over the manager, [redacted] who also gave me a higher price.

When I informed them that I was given a different price through email, they insisted that was not accurate even after I showed them the email.

After I left [redacted] called me and again said that I was wrong even though I had the emails with everything written out in them.

Later I called back to try to speak directly to the person I had been emailing with ([redacted]. The receptionist transferred me to a Cathy who claimed that she was a different Cathy and that Cathy T would call me right back. Needless to say, Cathy never called me back.

I believe that another car dealership in Springfield was sued by NJ over similar practices, including bait-and-switch and refusing to honor the advertised or agreed-upon prices for vehicles. Unfortunately this dealership seems to practice these same tactics.Desired Settlement: Charges filed against the dealership for deceptive practices.

Business

Response:

The email correspondence that we had with the customer does not support her complaint. We did offer the vehicle at the price we discussed in email. The consumer wanted to negotiate the sales tax and mv fees into the deal when she arrived at the dealership with the sales manager.

Consumer

Response:

I am rejecting this response because:The email specifically states that the cost includes the tax and all other fees. The response that the business gave is a blatant lie.

When I showed them the email, they stated that they would not honor that price because it had been written as a "mistake". I had two other people with me who can verify what they said when we were there.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Body Repair & Painting, Auto Repair & Service

Address: 50 Sylvan Ave  Rt. 9 West, Englewd Clfs, New Jersey, United States, 07632

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