Parrot Head Transportation, Inc.

We have discussed with the customer many times about settlement in which she was unhappy with what we offeredThere is dispute about the *** chandelier that she is speaking of which was reported to us by her as a lamp so this is the first time we are hearing that it is chandelierShe says it
was dropped but she didn't see it because she said they brought it to herOur movers say they got her attention because the box was not sealed with tape properly and they asked her to do so or they could not load it on the truckAt that time she opened the box to see what was in it and said that they had broke itIn any case we offered her $ for the fire pit and lampWe did not get a response so we sent the check to her for the $Now she is saying that an estimate was given for the lamp of $which is news to us. We are willing to give the customer another $for a total of $to settle her claim

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
First, the moving company broke their own contract by not
completing the move in the manner they stated. This very violation
in itself causes a breach of contract. We have documented emails from the
moving coordinator, Rodney J*** stating that all items would be wrapped in
furniture padding and then wrapped a second time in a type of cling wrap to not
only hold the blankets tight against the furniture in the event of shifting,
but to protect the items during the move. We also have documented photos showing
contradictory evidence as the only piece of furniture that had a furniture pad
wrapped around it was a mirror. Every single other piece of furniture had
no padding which is what caused the damage during transport. There
were two other items, a mattress which was pushed down the stairs and caught on
nails, and the dining room table that was damaged by dropping it on the ground
before ever making it into the truck. Since
the move completed the franchise manager has even agreed with me on the phone
that standard operation procedures dictate that all furniture needs to
wrapped in furniture pads and that they are not an extra cost.
Second, we brought the damage to the movers’ attention before they
left the premises and they reiterated exactly what Rodney J*** had told us
when originally calling for a quote. That they would take care of all
damages and that they were covered with full insurance
Third, in an effort to sow confusion or just because they didn’t
know what they were doing, the movers had my wife sign the original papers(who
coordinated the entire move) and this form clearly shows that the
"Released Value of Shipment" portion of the paperwork is NOT signed
by either the movers OR my wife.
Then then had me sign the same papers in another location and directed
me to sign it as my wife. So, in summary
there is one document that clearly outlines the valuation in the response which
is NOT signed and a second piece of paper that was presented after the move to
a distraught individual being after seeing all their furniture destroyed and
told that it was to acknowledge that all items were off the truck
Fourth, we immediately contacted the
franchise moving coordinator after the move and did not hear back for several
days. It was not until we started
writing reviews on the main corporations *** page that they actually
acknowledged our complaint and contacted us back. This alone took about a week. After several weeks of fighting they relented
and finally offered us $to essentially go away. Every move, communication, etc made by this
company is done in an effort to weasel out of the fact that they violated their
own contract by not completing the move in a manner they originally stated in
email.
Fifth, our dining room set alone was
$4750. I mention this because we would
have happily paid for full coverage insurance had it been presented to us. We were specifically told by Rodney J***
that they were “fully covered” however the reality is that their full coverage
is the bare minimum required by the FMCSA who I have also lodged a complaint as
well as started the process for direct legal action. The FMCSA also requires a separate waiver
form to be presented to prevent disputes such as this. We to date have never signed a waiver form
What this franchise fails to
understand is that a contract works for both parties protection and that they
have a governing body with by-laws and rules that they are required to
follow. Had they followed the
obligations put forth by the FMSCA as well as honored the move in the manner
they had stated they would we would not be here today

There was a miscommunication as to what the agreement wasWe are providing a full refund to the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I have all the documentation regarding my claim and it is reporting from the owner of the company A check was issued before I was able to get estimates which is why I am disputing the chargesPictures of the two items were sent along with receipts for the total that I am claiming and after multiple attempts to resolve matter, the owner was ignoring my attempts to resolve the issue and therefore, I have pursued the Revdex.com

We value her concernsI have called twice and left a voice mail for her to settle this issueWe value her business and want to come to a fair settlement for all partiesIf she can please give us a call or email us at her convenience, we would like to settle this matterI will try contacting her
again and hopefully we can come to a resolution for all her concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I never agreed to anything other than a full refundI never said charge me $The whole amount should be credited back to my credit card but has not beenThey actually charged me another $plus last weekWhen I pointed out the charge I was told I would get a full refund on that as wellNo one mentioned charging me a $for whatever they claim they did for the move The company needs to correct both charges on my credit card and refund me the full amount by the end of business on 9/24/ As far as when they receive notifications from the Revdex.com is out of my control.
Regards,
*** ***

Attached are forms signed by the customer explaining what happens for damages and her right to add full coverage or remain at the Pennsylvania State requirement of $0.60 per/lb per article. We have already sent her a check for $75 and offered another $25. That is more than required by law.

We did conduct [redacted]'s move on 7-18-2014. When we received her damage claim that was turned in by our movers we did initiate contact with her. She informed us that one of her flat screen televisions had a broken base that holds the tv up but it worked fine. She also said that she had another...

flat screen tv that when it turns on only makes a buzzing noise with no picture. We asked [redacted] to send us photos of the tv with the broken and the serial number so that we can find the replacement and have it sent to her, which she did. However, we asked her if the other tv that was not getting a picture had any physical damage to it like scrapes, dents, or cracks. She told us that it did not but it was not getting a picture and that it was before we moved it. When we arrived at her home the tv was not on and no wiring was connected to it so that we can move it. We are not sure if the tv is an LED or Plasma type. If it is a Plasma type then her turning it on right away after being shifted could have cause the picture to go. That is something that the owners manual for Plasma's informs you of. If it is an LED tv then We do not what the the issue could be since there is no physical damage to the television. We do not know if it  was a working tv or not before we moved it. Not saying that [redacted] is being dishonest, however, with no marks, dents, or cracks to the tv, how can we take responsibility for the picture not coming on. 
Our stance is that  we will get [redacted] a new tv base or cash equivalent for the one that is cracked, but do not take responsibility for the other tv that is not receiving a picture.

Please note that a check was sent out in May to [redacted],    I did confirm today that he did receive a check for $309    The issusse was resloved with the customer in good faith.   any questions please let us know,  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:After receiving your email yesterday, I contacted the company directly. The company agreed as to the error and stated they would provide a full refund.
Regards,
[redacted]

We
serviced [redacted]'s move on Saturday Sept. 6th. The office manager
had correspondence with her that following Monday the 8th. She claimed
that she had
not been told about the four hour minimum for a...

Saturday move. She also
claimed several damages. We agreed to refund one ours worth of work to
reflect the actual amount of time we were there working, not the minimum
of four hours and set up an appointment for
Wednesday the 10th for our Operations Manager to inspect the damages.
On Wednesday the 10th our operations manager went to the customers home
to assess the damages. We filed a claim and sent it to our third party
repair vendor, the customer was told that the vendor would be contacting
her directly. 
On Friday the 12th we received an email from Laura stating that she had
not heard anything yet from any one and wanted a full refund for her
move. Our operations manage left a voice mail for her Friday afternoon
and another message on Saturday too. We then
received another email from Laura on Monday still stating that she
hadn't heard anything even though multiple attempts had been made. 
Our operations manage finally made contact with her around Monday
mid-day and the agreement was made to fully refund the move, however by
doing so no repairs would be assessed. The customer agreed and the full
refund was issued minus the $140.00 refund for
one hours work on the move date. Monday evening we received the email of
her dispute to the Revdex.com, after her concerns had been met.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First, I initiated contact with the business, they NEVER attempted to contact me. I received an email address to send photos regarding the damaged items from the front desk, sent the photos, and then received an email conformation of receipt. After that time, I emailed and called several times over 6 weeks without a response from the company. This is why is felt the need to contact the Revdex.com (which I've never had to do before)....because I felt they were ignoring me. 
The TV that was inoperable AFTER the move was a Plasma TV, but did not work after several days and attempts. We have use professional movers 5 times, including cross-country moves, and have never had such extensive damage to our things. This TV cost $1000 new. 
Next, you completely ignored the damage to our other items... The bed frame now has a large chunk of wood missing, this was $700 new. The bedside table was completely cracked and no longer functional, and we had to trash it...this was $75 new. Last, the Chicago picture that the movers broke was $100.  
Also, if you were willing to compensate for the cracked base, why didn't you contact me over the last 2 months? 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I will accept the  response once I receive the $25.00 that was offered to me by the company.
Regards,
[redacted]

I had damage done by a moving company on August 28th 2014. After contacting the Revdex.com, I spoke to the management of the company and they took care of all the damage that was done. There was only one thing still outstanding and that was money they were to send me. I spoke to a manager and was told I would be refunded for a half hour of time. I was informed that a check would be cut for me when a check was made for the repair of my table. He told me that would close this case. My table was returned the end of October and I'm sure the repair company has been paid by now. The other company manager came to my apartment to repair the wall and questioned me if I received my check yet. I informed him I did not get any check. I told both of these company representatives I felt it should be one hour of time refunded to me, but I would settle for a half hour. At least more than a month and a half has past and numerous phone calls I have made with no return call or check. I speak with the people who answer the phone but Rob or Dave never return my call. Since the move I have been hospitalized twice with two surgeries. I'm a senior citizen and I could certainly use the money no matter how much it is. This is a company you trust with your expensive furniture and belongings who will not even return your phone call as a courtesy. This has been so upsetting to me and I am not asking for anything but what is due me. I hope you can help me.Desired Outcome: My money returned to me. I feel it should be one hour especially with all the trouble and upsetment this has caused me. I should at least get what two company representatives told me.

The customer at first had one damaged item, a book case or hutch of some sort. Then later she had a damaged table. We repaired that also. She is comparing the time it took to do her sons move and saying hers should of taken the same amount of time. Her sons move was very simple and she had 4 different stops. She is not owed any money but I did agree to send her a half hour refund of $51.25 to appease her. That check was sent out according to our records and then returned. It was never resent. We will resend the check after verifying her address.

A vendor was sent to address damages along with an offer of .60 per pound clearly stated on our sales order sheet. We have attempted since this complaint to address any further compensation with [redacted] however he has stated that he will have no contact with us personally. We consider this matter...

closed until further contact.

Review: During a move, it was brought to my attention that the mover had dropped a box and asked me to open it to assess any damage. When I opened the box, the [redacted] chandelier had some damage to some of the glass pieces. There was also damage to a firepit cover that was ripped by the mover. At that time, I filled out a form provided by the mover with an explanation as to what happened. Before I was able to get an estimate on both pieces, the mover was willing to compensate me $75.00. The fire pit replacement cost was $50.00 and the repair estimate on the chandelier was $250.00. This was unacceptable to me being that the mover was responsible for both damages. My contract states if any damage occurs during the move, that compensation would an actual cash value or repair of items.I have made multiple attempts and left multiple voice messages and it is apparent that the company is not willing to be forthright in this matter.Desired Settlement: I would like to be compensated $225.00 for the remainer due to me.

Business

Response:

We have discussed with the customer many times about settlement in which she was unhappy with what we offered. There is dispute about the [redacted] chandelier that she is speaking of which was reported to us by her as a lamp so this is the first time we are hearing that it is chandelier. She says it was dropped but she didn't see it because she said they brought it to her. Our movers say they got her attention because the box was not sealed with tape properly and they asked her to do so or they could not load it on the truck. At that time she opened the box to see what was in it and said that they had broke it. In any case we offered her $75 for the fire pit and lamp. We did not get a response so we sent the check to her for the $75. Now she is saying that an estimate was given for the lamp of $250 which is news to us. We are willing to give the customer another $25 for a total of $100 to settle her claim.

Review: On 4/1/2014, company moved our furniture from one residence to another. During that move, the moving staff damaged our furniture (broke pieces) and did damage to the wall of the house we moved into. In calling the company, they advised us that someone would be contacting us to take care of the damage. NO ONE HAS CALLED TO DATE. We have sent numerous e-mails to no avail. Not even a response.Because they did not call, we had to take care of the damage ourselves and had a handyman, spackle, sand and paint walls and repair the furniture where he was able to. The cost was $309.00 to us.We advised the company and have still not heard from them.Documentation to the damage was made on the contract forms, yet this company has not been responsive to take care of the damage and make things right.Desired Settlement: Pay cost of repairs made by moving staff. Total cost was $309.00

Business

Response:

Please note that a check was sent out in May to [redacted], I did confirm today that he did receive a check for $309 The issusse was resloved with the customer in good faith. any questions please let us know, [redacted]

Review: According to our pre-move contract, our items were covered due to an interstate move. There was about $2000 worth of damage to our belongings during the move. We emailed the manager pictures of the damage, and we have not received feedback on what the next step is. I have called and left messages 5 times and emailed 2 times in the last 5 weeks without a response.Desired Settlement: We would like a refund for our damaged items.

Business

Response:

We did conduct [redacted]'s move on 7-18-2014. When we received her damage claim that was turned in by our movers we did initiate contact with her. She informed us that one of her flat screen televisions had a broken base that holds the tv up but it worked fine. She also said that she had another flat screen tv that when it turns on only makes a buzzing noise with no picture. We asked [redacted] to send us photos of the tv with the broken and the serial number so that we can find the replacement and have it sent to her, which she did. However, we asked her if the other tv that was not getting a picture had any physical damage to it like scrapes, dents, or cracks. She told us that it did not but it was not getting a picture and that it was before we moved it. When we arrived at her home the tv was not on and no wiring was connected to it so that we can move it. We are not sure if the tv is an LED or Plasma type. If it is a Plasma type then her turning it on right away after being shifted could have cause the picture to go. That is something that the owners manual for Plasma's informs you of. If it is an LED tv then We do not what the the issue could be since there is no physical damage to the television. We do not know if it was a working tv or not before we moved it. Not saying that [redacted] is being dishonest, however, with no marks, dents, or cracks to the tv, how can we take responsibility for the picture not coming on.

Review: On September 6, 2014, I used this company for a move. Upon pick up they informed me that the price was a 4 hour minimum. I never was told this prior to my move and at the time said I would not pay for that.

After the move and having the majority of my items ruined and damaged I called the company and I was told from the company on two separate occasions that I would not be charged nor be responsible for the $724.00 charge. The representative told me that the charge would be adjusted to a discount amount. I reached out to the company for discount amount several times and never heard back.

My credit card was charged the following day for the full amount of $724.00. (which is the amount that has always been incorrect and they said would NEVER be charged)

This amount has been in dispute with the company since the morning of September 6, 2014. I refused to sign paperwork from the company however was told I had to sign the paperwork in order for the movers to release my items. I was told a few days later that I would not be responsible for the amount and here they go and illegal charge my credit card.Desired Settlement: Full refund due to wrong information provided at time of scheduling, poor service, damaged goods and illegally billing my credit card.

Business

Response:

We

serviced [redacted]'s move on Saturday Sept. 6th. The office manager

had correspondence with her that following Monday the 8th. She claimed

that she had

not been told about the four hour minimum for a Saturday move. She also

claimed several damages. We agreed to refund one ours worth of work to

reflect the actual amount of time we were there working, not the minimum

of four hours and set up an appointment for

Wednesday the 10th for our Operations Manager to inspect the damages.

On Wednesday the 10th our operations manager went to the customers home

to assess the damages. We filed a claim and sent it to our third party

repair vendor, the customer was told that the vendor would be contacting

her directly.

On Friday the 12th we received an email from Laura stating that she had

not heard anything yet from any one and wanted a full refund for her

move. Our operations manage left a voice mail for her Friday afternoon

and another message on Saturday too. We then

received another email from Laura on Monday still stating that she

hadn't heard anything even though multiple attempts had been made.

Our operations manage finally made contact with her around Monday

mid-day and the agreement was made to fully refund the move, however by

doing so no repairs would be assessed. The customer agreed and the full

refund was issued minus the $140.00 refund for

one hours work on the move date. Monday evening we received the email of

her dispute to the Revdex.com, after her concerns had been met.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I never agreed to anything other than a full refund. I never said charge me $140. The whole amount should be credited back to my credit card but has not been. They actually charged me another $500 plus last week. When I pointed out the charge I was told I would get a full refund on that as well.