Partners in Grime

I am sorry to have to write a bad review but both the service and dependability were awful. They came to clean my house for the first time and were late. When they left they did not do two rooms, my office and the mudroom. They also did not move a thing. They dusted around everything and hid dust and dead plant leaves behind things. In the bedroom they dusted half of each piece of furniture. Like they did one swipe of a dust cloth across the front half of the top of the dresser and end tables. In spite of this I decided to give them another chance. Well, there was not another chance because they never showed up today. I called and left a message saying I was disappointed and unhappy and felt I deserved a call. Well I got a call from Justin Holt who yelled at me for leaving a "nasty" message and they had a family emergency. As he proceeded to yell not giving me a chance to talk, I hung up. called and said I understood it was the first time and that I was sure this would be corrected the next time. Giving him time to calm down I called back and said I was sorry about their emergency and they were fired because of their lack of dependability, poor job and his rudeness.

We have been a customer of Partners in Grime for about a year now at both my home and my business officeBoth are around sqftOur experiences have always been extremely positiveI don't think we've ever had a misunderstanding or miscommunication, so I was surprised by some of the negative reviews posted here We always look forward to coming home after Partners in Grime has cleaned our house because it's always like unwrapping a present to have a house as sparkly clean as they get it Our office is also always nice and clean after Partners in Grime comes outWe've never had a single complaint, and really have nothing but good things to say about this company I've been using cleaning services for around years at my house, and Partners In Grime are the best service that we've ever hadThey're very professional and go above and beyond what they are paid forThey also have the charming habit of leaving little surprises for us from time to time, which is especially nice We love this company and can't recommend them strongly enough!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company performed the following unauthorized service: furniture moving Furniture moving service is not mentioned on the companies website Furniture moving was not mentioned to us verbally Furniture moving service is not typically part of a deep cleaning service The company admitted that they performed furniture moving service in their Revdex.com response The company refused to move the furniture back Cost to us to move the furniture back plus actual damaged caused by moving the furniture is approximately $ We are willing to settle for that amount Regards, [redacted]

Attached is the police report indicating this clients charges as unfounded and with no meritThe case has been closed due to the items she claimed as stolen, being found in her homeThis is a job that we started for a hoarderWe all agreed after meeting and walking through the house, that we would use the spare bedroom as a storage area while we cleaned the rest of the homeIt was to be the last room cleaned, and the only room left that we were unable to clean due to this clients baseless claims of theft In the police report, she indicates that we owe her no more money or services, yet she indicated to you, the Revdex.com, that she needs $to complete the cleaning in this last bedroomThis again is just a long list of fabrications made against us, as well as slanderWe performed two cleans, and then she accused us of theft, just days prior to the scheduled clean to finish the spare roomThis client was in the home and in constant communication with us the entire time we cleanedIt was inevitable, if there was indeed a fuse box in this room, that we would have ever seen it, prior to putting anything extra into it, as it was full to begin withIf anyone caused this fuse box to be inaccessible it would be the client and her excessive amount of possessions for such a small homeIndeed the client is somewhat disabled but not to the point of not being able to work in her own home or from driving a motor vehicleA month later after this case had been closed and found unfounded charges she went on to several buy sell trade sites in our area slandering us and our companyTHIS was Friday August 8th WE advertise on these sites and with over 10,members she has caused us great harm including causing us to lose clients we had book off of this site but canceled after seeing her accusations again accusing us of theft and overcharging herThis caused us to cancel some clients for the day to go back to the sheriffs office to report her behaviorShe was very defiant and screaming at the deputy that she would not remove the post even after the deputy told her this case was closed and she was slandering our name and causing harm to our businessAfter several hours of potential clients reading these statements we were able to have the admins remove themWe had every intention of finishing this job until she flaked out completelyWe owe her nothing but feel she owes us an apology and to retract all her statementsThis complaint should be dismissed due to the evidence presentedWe are taking legal action to recoup our lossesWe keep our word and have never stolen a penny with many clients keys to their home and their credit card numbers on fileIn closing and to be noted, this client contacted us three months prior to us working for her and asked us to hold a spot for her, which we did, until her SSD came throughWe had raised our rates by $by the time she was ready, but still chose to honor the $25/hr rate for herAlso, since the case was closed, she has found the other items she claimed were stolen by us, in her homeAnd if needed, we have screen shots of the slander from 8/8/14, photos taken before and after the cleanings we performed, as well her positive reviews and ravings on how happy she was with us and our servicesThank you Partners in Grime

We definitely recommend this Flagstaff team for heavy cleaning projectsThey came in and turned our dirty rental back into a beautiful living space for our next rentersThey arrived on-time, worked diligently, and took care of all the small detailsThey will be the first one we call for future cleaning projectsWe are very thankful we found them and we are looking forward to using them again

Deception If you call for service be sure to have a penalty clause for failure to perform No work was ever done because when Partners in Grime agreed to show up and do the cleaning they did not ever show up We gave them three (3) chances to make it and now we are moving forward I would never recommend this company for anything The dupe you into believing they can and want the work but has never come to fruition You will truly be soory for falling for all of the stories they have for not being able to work

My house has not looked this good since I moved in!!! The attention to detail and intuitiveness about how they work is unmatched I cannot thank Leann and Duva enough for their hard work and commitment to making me happy My house is now a home Partners in Grime....You have a customer here for life! If I could give it...I would give a star rating!!!

I most definitely do not recommend this company for cleaning services in FlagstaffI, like the other two reviewers, have experienced similar complaints to theirsAnd while ***, one of the owners, will try to reply to this with her standard, "We are a trusted company with many great client testimonials on [redacted] ...." response and also blame the person making the complaint, I'm thinking that since I will be the 3rd person to experience the same thing as the others, it is actually a problem on the company's end and not the client/potential client's faultAlso, there are no client testimonials on [redacted] They don’t have the review option available on their pageSo here's what happenedI called and scheduled an initial deep clean with Partners in Grime on 07/16/On that day, I got a call from [redacted] saying that they would have to postpone our clean due to the fact that their van broke down and they were, as she was talking to me, waiting on towing serviceOK, that is totally fineI understand that [redacted] happensSo, we rescheduled the clean for the following Saturday morning at AMOn the morning of, when no one showed up by 9:30, I called [redacted] to ask what had happenedI called her at exactly 9:AM on July 19th and the call lasted minutesShe proceeded to tell me that she had us down for Sunday morning, not SaturdayAlthough I know in my heart I would not have agreed to schedule for Sunday knowing that my in-laws were going to be coming to visit and I would not want cleaners to be in the house during, I still shrugged this off and chalked it up to miscommunicationI proceeded to tell [redacted] that I would text her and let her know if Sunday would work based on when my in-laws would be arrivingAnd this is where I have everything that happened in screen shot proof on both my phone and computer, since I know this company will reply with some sort of excuse about trying to make it work with me, yadda yaddaIf you want proof of our text exchange, feel free to email me at [redacted] and I will send the screenshots overI texted her at 9:AM on Saturday morning and said: "Ok tomorrow works but can we do earlier? ***: What time do you want us there? As early as you want6am? Me: I think AM should be good! ***: We will be thereThanks! Me: See you then! Then Sunday morning came and went with again, a no-show on Partners in Grime's behalfAt 8:AM, I texted [redacted] and asked, "You guys still planning on coming?" There was no replyI also tried calling to see what was up at 9:AM, July 20, Again, no answerThen something interesting happenedAbout an hour later, I noticed a post on the Flagstaff Online Yardsale closed group on [redacted] wherein people can sell or get rid of items they no longer want or needI saw a post from our very own [redacted] looking to sell a wall mounted bookshelfAgain, I have a screenshot of this post for proofI found it interesting that this company had the time to get on a [redacted] group and attempt to sell a household item, but had no time to text or call me and let me know a reason for the no showThis is when I actually found myself upset at the lack of common courtesy coming from Partner's in GrimeI proceeded to leave Partner's in Grime a comment on their [redacted] page which again, I have a screenshot of since they have since deleted my comment and blocked me from their [redacted] pageWhen I'm logged into my [redacted] account, I can't leave comments on their [redacted] posts anymoreBut when I log into my husbands, I canA very mature gesture on Partners in Grime's behalfI also left a comment on ***'s post in the Online Yardsale group asking why she could post to the group but stand me up and not let me know what was going onIt was then that she finally decided to reply via text to me at 10:AM***: I apologize , terrible day yesterday car broke downOnly one we haveOne of my chihuahuas is sick tooNot the norm for usJust caught up in the trauma of our livesIf you need to find someone else we understandPlease don't judge us on this incidentWe have a long track record of being timely and successfulYesterday was the day the straw broke the camels backCouldn't handle any moreCouldn't even get my baby to the vet because the van broke downI have to reschedule the next couple days until we can get the van running againI apologize againMe: Ok just shoot me a text once you guys have everything in order and are at a good place to reschedule***: That's amazingYou are a good personThank you so much for your understandingWill doI tried to be reasonable after all, the illness of furpets pulls at my heartstringsBut now I see I was being treated just like the other reviewer, [redacted] *., was when he said, "You will truly be soory for falling for all of the stories they have for not being able to work." In this case, it was just another story [redacted] texted me the next day, Monday the 21st at 8:AM and said, Ok, we are putting ourselves back together and want to get you taken care of as quickly as we canWill a visit Wednesday morning work? I apologize again for the lack of communicationAs I said, that's not usAnd won't happen again! Let me know if Wednesday morning will work! Thank you and happy Monday! I decided not to text [redacted] back until I had at least met with a few other local cleaners to see if they would actually show up first and then decide if I would want to proceed with their servicesI texted her back on Wednesday morning and told her some dates that would work for me and if we could instead, start with a consult, instead of the deep clean as I wanted to meet with a handful of other cleaners as wellTo which she replied: No thank you, we will passBest of luckIn summary, not only had Partner's in Grime stood us up different times on different days but then after I tried to work with their unprofessionalism and excuses, giving them 2nd and 3rd chances, they decided to take the high road due to the fact that I wanted to meet with other cleaners as well! I'm not sure what they expected after all the turmoil they put my husband and I through, but in the end I'm sure it's for the best as, based on their track record with me and the other reviewers alone, they most likely wouldn't have shown up if we had rescheduled again anywayIt's pathetic that I never even experienced their cleaning services as we never actually got to that point, that's how unprofessional they areIt’s funny because when I initially asked for referrals for a reliable cleaning service in Flagstaff to my [redacted] friends, no one recommended Partners in GrimeYet, several other cleaning companies in town came up being mentioned several times like [redacted] Goes to show that people know who the good companies areIf you're looking into calling Partners in Grime, don't waste your timeIronic that their business name is a play on Partners in CrimeThey should actually just call it Partners in Crime instead due to how they treat prospective clientsShame on you, ***

Had san appointment a month in advane have move-out cleaning done by Partners In GrimeThey rescheduled my appointment times until it was scheduled for theday before landlords walk-throughWell, they didn't show up or answer any phone callsSo consequently I and my house guests spent Sunday cleaningI never heard from the Partners in Grime after thatDo not count on this business

Client BEWARE!!!! If you want a reliable cleaning service, steer clear of Partner's in Grime!!! This service is horribly unreliableThey cancelled more than 50% of the time over a several month period of timeEach time, calling last minute (night before / same day) to cancelBecause their cleaning is great, we gave them a second try several months laterThey came one time & for the second scheduled visit, they cancelled saying they would come to clean the following weekThey never came, never called & did not respond to phone calls or text messages! Find someone you can trust with integrity!!

Partners in grime are really sweet talking when they want your businessBoth *** and *** are persuasive and convincingOnce they start cleaning they start cutting corners and particularly when its a vacation rental and you are not around they not do everything they promisedOnce you start complaining they will start the delaying tactic where they will not come to clean or promise to clean and keep on postponing and never do itWe will never recommend them and would advise staying away from them

Wow! I totally relate to the complaints this company has gotten Our credit card company is currently after them for $ When we hired them to clean and paint our newly purchased home they said they would have it done by the time I drove down there as I currently live miles away She also said she would send lots of pictures of their progress I never did get one picture from her, even after multiple requests On Thursday she called and talked to my husband saying they were done and wanted to be paid He paid them over phone with credit card and she kept asking when I was to be showing up at the house He told her the next Monday After they hung up he told me that the credit card will be charged $ I informed him that we had agreed on $ So he called her back immediately and she said she would put $cash in the kitchen drawer for me He agreed that would be ok
I drove straight through as I was so excited to get to my new cleaned, freshly painted home and start shopping for furniture I pulled in the yard Saturday morning, stepped on the deck only to find dog poop on it and in the yard I looked in the living room window to see dog food, water bowl and dog toys all over the floor Opening the door I see the place a disaster! The three bedrooms and living room weren't even near done They had painted over the light switches, spilled paint on the carpet in every room, poured paint down my sink The place stunk! There blow up bed, clothes, stereo, booze bottles, smoke, and trash was scattered all over the master bedroomAlong with used sanitary pad strips in the bathroom sink! (I had gave them permission to stay at the place to help them out so they wouldn't have to drive each day.) I was so upset I packed all there things up and placed them outside with the exception of their computer that they left behind I tried calling them, my husband tried calling them and they would not answer So finally I sent her a text and told her to come get her stuff I had to get a motel room while I was there I came back to the house to figure out what I was going to do and I noticed they had picked up their stuff But also noticed the water tank which I had just filled with galsof water was drained and the pump was running which ended up burning it up They never would answer our phone calls I did text her and told her I would leave her computer at the local cafe I just had getting ripped off like this I would never do this to anyone and hurts to know that there are ones out there that do this
This is no fancy house by any means but it was my house The only way I was able to purchase it was from my Dad's estate This has been a horrible experience and hope noone else gets scammed

When we were searching for a cleaning service for our home, here are the qualifications most important to us:
Trustworthy: The ability to trust our home to the companyAs well as for the company to do an awesome job cleaning our place & securing it after services are rendered
Reliability & Consistency: The company completes what they promise, by the time committed and every timeAnd if things change due an unfortunate circumstance, an immediate courtesy communication and with options and/or a solution
Flexibility: Stuff happens and when it does whether the company has the ability to adapt and take it in stride
Partnership & Ingenuity: The company see areas for improvement and provides constructive feedback based on the company’s cleaning experienceThis shows the company is vested in the success of the business relationship and exemplifies Habit #“Think Win/Win” from the book: Habits of Highly Effective People by Dr*** ** ***
If you are looking for similar qualifications in a cleaning service, then contact Partners in GrimeWe are happy to have found Partners in Grime

I am disgusted with this so called company! I hired them after a min conversation disusing all the details of my home and needsWe scheduled out a time for service and on that day they text to say they were going to be lateNo big deal until they never showed upThey did not answer their phone all weekend after no show no callAfter a few weeks, I decided to try again(As I was really impressed with their website and phone conversation)Once again I was impressedThey apologized and said they would take care of meWe scheduled out another service timeI text them the night before confirming the timeI left work to meet them at my home for them TO NEVER SHOW UP OR CALL AGAIN!! The first incident they blamed it on a medical issue They advertise that they are accredited with the Revdex.com and THEY ARE NOT!

Please hesitate to do business with this companyI contacted this business to clean my home and they committed with a time and dateThey no called no showed the first timeThey said they had a medical emergencyI said ok I understandAgain I committed to have them do work for me again and they text Hrs before the job was to start and flaked out againThey claim again its a medical emergency, If a consumer cannot keep there word and deligate in situations they do not deserve to be in businessI hope there medical issues are resolved, but do not count on this company to follow through, you are taking a very big riskBeware!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company performed the following unauthorized service:  furniture moving.  Furniture moving service is not mentioned on the companies website.  Furniture moving was not mentioned to us verbally.  Furniture moving service is not typically part of a deep cleaning service.  The company admitted that they performed furniture moving service in their Revdex.com response.  The company refused to move the furniture back.  Cost to us to move the furniture back plus actual damaged caused by moving the furniture is approximately $5000.  We are willing to settle for that amount.
Regards,[redacted]

I have been a client of Partners in Grime for almost a year now and Love these guys! I dont know what I would do without them. They help me keep my life on track by taking care of the things I cant keep up with in my life. They do laundry, make beds, clean,clean,clean! They are honest, show integrity, and have never let me down! I highly recommend them to anyone who need the Best Cleaning Company out there!

Per our conversation this morning I am forwarding the response from our insurance company stating their findings and those findings show the claim to be a baseless claim and the adjuster who spent and hour at his home determined they did not intend to offer any settlement due to lack of evidence or neglect on our part. They would only pay if they found physical damage which they did not. Our website explains what we do when we come into your home and my wife explained to [redacted] if she had indeed researched our company and understood what and how we clean a home including moving items to clean so that the whole area is clean and neat. She agreed and was excited. My wife tried two texts to get some feedback on how she felt about the cleaning but received nothing.  [redacted] claims he was trying to get the kids dewiggled should not have taken two weeks. When I am unhappy with service I immediately make contact with the company two let them know. Two weeks is a long time to wait and now claim damage. We performed our job as paid to do and will fight any false claims and will not offer anything else. We had a  300 payment you claim you want but requested a charge back on your credit card recieving a free service from us. Please look at the facts and our other satisfied clients before you start asking for second responses from us to a customer whose wife also admitted they had previous housekeepers who they didnt care for. She was eager and maybe the miscommunication was between her and her husband.
 
Complaint # [redacted]. 
Thank you,Partners in Grime

We started working for ** after a last minute call for there sons wedding. We told them we normally do not service the area. They wanted a clean the same day of the wedding and to help them out we went and did the clean for them. They promised they had plenty of people to make it worth the 45 minute...

drive one way if we would clean and then start monthly service for them. That is over an hour drive round trip once a month for one hundred dollars. We did two cleans for them with no knew clients besides them. I indicated we were unsure as to this arrangement working and told them we were thinking of canceling service as it was so far for us without other client's out there. She asked us several times through text and phone to reconsider. We did another clean for them and it was a busy day and when we left we forgot to take  our money. She called and asked if we had forgotten our pay. We told her we did and would pick it up when we could. When we went to pick it up the total was 160 dollars with no note or instructions as to why the extra. We collected the money thinking it was a holiday tip or maybe offering us a little more to keep coming. She never had any questions about the extra funds until I informed her again it was to far for us to drive. I then received a complaint from you informing us we owed her sixty dollars. I believe when she was informed we would not be providing services anymore and that even more money would not charge our decision she became upset filing a false claim against us due to our decision. Thank you.

We have been using Partners in Grime for about 5 months now and have been very pleased with their service. They provide us a customized cleaning plan that meets the needs of our large family.
They are professional, efficient, reliable and flexible. They do weekly cleanings as well as deep cleans prior to events at our house and we do not know how we managed without them.
I highly recommend their service whether for a home or office, they are the best in the area without a doubt.