Party City Corporation

This customer reached out to us via email and indicated that there was an issue with the packaging, some items were damaged Unfortunately, no information pertaining to what items were damaged (actual SKU numbers) and quantities of what was damaged was provided We responded apologizing for the issue and advising that we would gladly assist but asked the customer to respond and provide the required information to resolve the matter and as of today we have not received a response The customer’s notation that she would like to be refunded AND have the items replaced is not reasonable and will not occur However, if the customer advises us as to what specific items are damaged, we will gladly do one or the other Once we receive the required information, we will gladly resolve the issue The customer should specifically indicate whether she would like to be refunded or have the items replaced both will not occur

Please ask the customer to confirm the address of the Party City location she went to This will allow us to properly respond to her complaint

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I am rejecting this response because:They mislead me into using a day mailing service through [redacted] which is fraudulent and misleading in using more than days to deliverThe package was dropped off to them and it scanned into the [redacted] system on the next day on Wednesday, Thursday would have been day one, and Friday was day 2, but it got to the [redacted] station in Athens on Friday the second day at am and they advertise that they deliver by or pm in which they never did and planned to sit on the delivery until the 27th the following Monday in which we did not need the package since we paid to have it by Saturday so we could wear it at [redacted] at the [redacted] on Sunday [redacted] cost them this sale and they need to acknowledge that [redacted] is misleading their customersI will never buy from Party city again and they still owe me the taxes paid on this sale plus the shipping for a delivery that was misleading and never shipped on the same day as ordered like their site says and also getting it within days even though it got the the local [redacted] dock and they failed to deliver it that same day by or pmThey both mislead into buying this item and now they kept the taxes paid and the shipping paidI am entitled to all of my money back by law and a full refund of the total of and they only repaid the cost of the costume and pocketed the taxes they charged me and the shipping paid out for a failed and LATE deliveryConsumers beware when buying from party city

Complaint: [redacted] I am rejecting this response because:I find it difficult to believe that Party City Corporation does not have rules, standards, and fair practices outlined for all franchisees! I would please ask that Party City management contact your franchisee on my behalf, and get directly onvolved in providing a solution to this problem, and not simply pass it along to your franchisee in this uncaring mannerIs it safe to assume that Party City Corporation has some concern for Party City customers being treated fairly?I have called the number you provided, and this is some accounting office, and they claim to have no clue who Michael Brand is? If you call the number provided, they will tell you the same thingI would like Party City manangement to contact this franchisee, and provide a solution.Respectfully, [redacted] Regards,Thomas Mylotte Regards, Thomas Mylotte

We received the Customer’s email yesterday and processed a replacement order to ship via Next Day Air I have confirmed that the shipment is on a UPS truck for delivery today

The Party City store located in Exton, Pennsylvania is a franchise owned and operated store. Unfortunately, Party City Corporation is unable to resolve these matters on the corporate level. The customer will need to deal directly with the franchise owner. Please have the customer
contact *** *** *** ** *** ***

As of 10/the credit was posted in our system. Credits take 3-business days to post to a Consumer account, which is why she hasn’t seen that credit yet
At this point we have processed a replacement order for the missing items and credited her to amount we indicated we would

Complaint: ***
I am rejecting this response because:
It's not my fault the business didn't offer signature deliveryThanks a lot party city for over 50$ gone to the trashI will make sure to never order anything again, horrible customer service
Regards,
*** ***

It appears this customer filed the same complaint twice. In any event, please ask the customer to advise which Party City location she contacted to place the order

The package was attempted to be delivered on 10/and the Customer refused it. Once it’s received back here a refund will be issued

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The Customer was refunded for the merchandise plus the tax on the merchandise. The total came to $32.84. As a standard Shipping and Handling charges are not refundable which is why the return did not include this value. However, as a Customer Courtesy we have issued that additional credit today. In two separate refund transactions the total credit will amount to the original value of the order - $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I did respond to your email that was sent to me and provided the information that I pulled from the order sheet that was emailed to me.  YOU never responded.  I will be happy to forward you a copy of my response which is proof that someone on your end dropped the ball.  It is very bad customer service to blame the customer for your mistake.  I would just like a refund on the items.  Please let me know when I can expect the refund for the damaged products to my account.  Below please find the Information that I was provided.  Its not my fault if you didn't provide me with a SKU.  I have a product number.1    [redacted] - [redacted]                 5.991    [redacted] - [redacted]                           5.99
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Besides the fact that the package was damaged, I received nothing but negative feed back from their supervisor and very hurtful comments insinuating that I had these items in my possession. so the behavior of their employee is acceptable? I highly doubt that. No discount, no coupon, no apologies. I am a consumer. This was my last purchase.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We received the Customer’s email yesterday and processed a replacement order to ship via Next Day Air.  I have confirmed that the shipment is on a UPS truck for delivery today.

This customer reached out to us via email and indicated that there was an issue with the packaging, some items were damaged.  Unfortunately, no information pertaining to what items were damaged (actual SKU numbers) and quantities of what was damaged was provided.  We responded apologizing...

for the issue and advising that we would gladly assist but asked the customer to respond and provide the required information to resolve the matter and as of today we have not received a response.   The customer’s notation that she would like to be refunded AND have the items replaced is not reasonable and will not occur.  However, if the customer advises us as to what specific items are damaged, we will gladly do one or the other.   Once we receive the required information, we will gladly resolve the issue.  The customer should specifically indicate whether she would like to be refunded or have the items replaced…both will not occur.

Please have the customer specify the location where the purchase was made so we can investigate further.