Passion Parties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Removing the payment from collections does NOT resolve my complaint The company had ample opportunity to contact me to remind me that payment was needed However, the company forwarded the the matter to a collection agency Removing the payment from collections, does not negate the need to receive written confirmation that the report of a late payment has been removed from my credit report As of today (Jan) the payment has not posted to my joint account with [redacted] ***.Sending the collection invoices to the service address rather than the billing address caused this problem Sealcoat's billing error and not I caused the late payment of the $balance due for the service provided at [redacted] [redacted] and I have left numerous messages on Sealcoat's answering system and have not been contacted by telephone at out home landline numberI will consider my complaint resolved when I receive written confirmation that the over day late payment has been expunged from my credit reports [redacted] *** [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Tell us why hereThis person is not my customer!!

Initial Business Response / [redacted] (1000, 11, 2017/04/14) */ Northeast Ophthalmology is a preferred provider with Humana which provides the medical portion of the patient's Medicare PPO planThe patient's plan provides separate vision coverage through another plan which is called Eye Med and is bundled with the Humana PPO plan when they sell itThis is a totally separate company from Humana and only provides vision benefits for routine optometric type exams and glassesPatients who experience medical issues such as cataracts, glaucoma or diabetes are sent or referred to Ophthalmologists to manage and treat those conditions This patient was a new patient and when she made appointments for herself and her husband, stated they had HumanaNo mention of Eye Med was madeUpon completion of their exams, they visited our optical departmentShe ordered lenses right awayHe ordered multi-coated lenses and frames about a month after his visit, a couple of months after herOur Optical Department informs patients with plans such as Humana that they do not have coverage for optical purchases or may be required to order through a specific vendor/provider depending on the planIf this patient, in fact, informed them she had Humana, the response would have been that she had no coverageIf she that responded she had Eye Med, our opticians would have explained that we were not Eye Med providers and recommended they contact their plan for a list of preferred providersThe patients could have taken their prescriptions to a participating vendorSome plans allow for the patient to purchase anywhere they want and then file a claim after the purchase, for the predetermined benefits the plan will pay, if anyNortheast Ophthalmology never quotes these coverage benefits because as an out of network provider we have no way to access the Eye Med computer system to determine what benefits their plan will pay The patients' unfamiliarity with the specific benefits of their plan is the crux of the problem hereWith the thousands of different plans offered in the marketplace, No provider is equipped or capable of knowing the specific benefits of each and every planIt is the patients' ultimate responsibility to understand what is and is not covered under their planEach insurance card has an number on the back for patients to call to get their benefit questions answered, but few people call itMost insurers send a booklet listing their preferred providersEvery hospital, clinic or doctors' office in the country is not equipped nor do they provide the information automatically to all patients that this patient is expectingIf she would have asked these questions up front, it could have been investigated before she moved forward with her glasses order RESOLUTION: Even though it is the responsibility of the patient to understand their own insurance plan, we are offering the following resolutionShould the patients wish to return the product, i.elenses and frame, a refund will be issuedThe patients will then be at liberty to purchase their glasses from whom ever is covered under their plan Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/04/27) */ Complaint ID# XXXXXXXX [redacted] and [redacted] My reply to the response of NEO: Both NEO and myself, made assumptions: I expected NEO to further clarify our vision coverage after giving them our Humana cardThey never didThe statement which they made to the Revdex.com in response to my complaint is as follows "Our Optical Department informs patients with plans, such as Humana, that they do not have coverage for optical purchases or may be required to order through a specific vendor/provider depending on the planIf this patient, in fact, informed them she had Humana, the response would have been that she had no coverage." The problem is that the NEO optical department never informed me that I had no coverage for optical purchasesI gave them my insurance card, I assumed they made a copy of it, and then they handed it back to meI was NEVER told that NEO was only a preferred provider for medical coverage with HumanaThe receptionist never told me and neither did the cashier at the end of my appointment when I was paying the billI asked the cashier about insurance, and her response was that she had filed for insurance and the amount I owed after insurance was [redacted] She was very brisk and impersonalShe offered no additional information and I did not know what questions to ask NEO assumed that I had been informed concerning coverage, as indicated by the above quoteThey said my lack of understanding was the "crux of the problem"I saw that my Humana card included vision and assumed that meant both medical and opticalThey never explained that my Humana plan only covered the medical, not the opticalIf I had been told that our insurance did not cover optical purchases, I would have told my husband and he would have ordered his glasses from a provider that had the Humana optical plan Their solution was that we should return our glasses and then they would give us a refundOur position is an adjustment needs to be made for my husbandWhen I paid for my lenses, I assumed the insurance covered the medical evaluation and the optical purchaseI was never informed otherwiseMy husband then assumed that we had optical coverage and proceeded to order his glasses Since we were new patients, they should have provided information that clearly explained our insurance coverage as it related to NEO Final Business Response / [redacted] (4000, 16, 2017/05/05) */ The refund offer on the table still stands until May 31, The patient may return his glasses for a full refund which will make him wholeThat will enable the husband to order his glasses from a retailer who is in the EyeMed plan contracted with Humana, whereby he will receive EyeMed plan pricing and applicable discountsWe do not have access or the ability to verify the settlement amount the wife is requesting since we are not part of the EyeMed networkIt is worth noting that Northeast Ophthalmology's eyewear is of superior quality, with better warranties and our pricing may reflect those differencesResponse of: 5/5/

Mrs [redacted] hired us to patch, fill cracks, and sealcoat their asphalt driveway at [redacted] ***.On 8/31/16, their driveway was scheduled to be sealcoated, but it rainedWe cannot sealcoat driveways in the rainSo we rescheduled their driveway for 9/6/16, and we left a message for the customer regarding the reschedule date.On 9/6/16, we patched, filled cracks, and sealcoated their driveway.On 9/8/16, the customer called to complain about a white powder like substance on the driveway and that it looked to be missing sealcoat in spots.On 9/9/16, our foreman went to examine the drivewayHe found that the white powder like substance is the fine sand that we push into cracks and he simply brushed it offHe also found that the patch needs to be sealcoated, which explains why it looks like sealcoat is missingWhen we use patch for holes in a driveway, we cannot sealcoat it immediately, because it needs to cure for at least weeksOnce the patch and the area around it are sealcoated, it will be complete.On 9/15/16, we left a message for the customer to explain what we found and to schedule for the patch to be sealcoated on 9/29/16.On 9/16/16, the customer called to discuss sealcoating the patch and agreed to sealcoating the patch on 9/29/16.On 9/23/16, the customer called to reschedule sealcoating the patch to 10/6/16, because she is having her roof repairedTell us why here

Thank you for your paymentYour payment has been posted and removed from collections, no further action is needed

Please see attached

Customer refused to pay when serviced were completed Premium Sealcoat offered to redo driveway, customer refused

Review: I [redacted] went to a passion party at the end of June along with 2 others I made my order of $110.94 the consultant took credit card payment through her smart phone the payment was taken out of my bank account on 7/*/13 I then waited weeks and nothing came in now its over 3 months I tried contacting and no response. The girl that sold the product was [redacted] never game me or the others attending the party a receipt but funds were taken out.Desired Settlement: Just the money back due to it being so long ago and no receipt I cannot remember my whole order.

Consumer

Response:

At this time, I have not been contacted by Passion Parties regarding complaint ID [redacted].

Sincerely,