Sign in

Passport Motor Cars, Inc.

Sharing is caring! Have something to share about Passport Motor Cars, Inc.? Use RevDex to write a review
Reviews Passport Motor Cars, Inc.

Passport Motor Cars, Inc. Reviews (15)

*** ***
Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.Inboxx Revdex.com of Metro Washington DCJan (days ago)to me ---------- Forwarded message ----------From: *** *** Date: Tue, Jan 13, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] Revdex.com - I have received satisfactory resolution from the business regarding my complaintSo I would like to rescind/ close this complaint # ***.Regards, *** ***Alexandria, VirginiaCell: ###-###-####

This was not a Passport Nissan issueThe problem was due to a DMV error and no communication between the leasing company and the lessorWhen the title clerk, of Passport Nissan, Gibran M***, was made aware of the situation, he obtained the tagsAttached are emails between Ms
***, and our title clerk Gibran M***

The vehicle owned
by Mr.[redacted] was originially brought to Passport [redacted] ON 12/28/15
at which time our technician was asked to address the concern of
“convertible top will not close”. At that time Mr.[redacted] was
advised that there were boxes in the trunk and these caused damage to
the...

convertible top due to the top not having the properly amount of
room inside to operate. Mr. [redacted] was advised at that time that a
proper and thorough repair would involve replacement of the entire
convertible top assembly, however we could attempt a partial repair
by replacing only the damaged hinges for a cost of $3290.62. (Ref;
invoice#[redacted])Mr. [redacted]
returned February 20th, 2016 and agreed to the repair
attempt vs. a complete top replacement. This repair was performed and
the following documentation is printed on the invoice that was signed
prior to payment of the repair: “found rear hinges bend and
replaced, also replaced rear lock lid assembly for not opening….
Told customer that when opening top after first pushing the switch,
it will stop from motor being weak from damaged hinges, must push
lightly and will open fine.” (Ref; invoice# [redacted])
Passport [redacted] has
been completely forthcoming with the extent of the repairs and
advised Mr.[redacted] of the options prior to the second visit to
perform any repairs to the vehicle.

Hello-
Please see the attachement. [redacted] has reponded to our Service Director, Pete S[redacted], stating that he has rescinded the complaint.
Thank you.
Pam M[redacted]
 Thank you, Mr. S[redacted].I accept your resolution. How will I receivethe refund...

servicecredit? Having had no response in the last 20 days, I had fmally filed a complaint with Revdex.com yesterday, which I will now rescind based on your resolution offer.As a feedback, I would suggest that apart from the maintenance issue which you addressed well enough,I hope your front line customer service reps would treat valid customer  complaints with understanding  rather than trying to brush them away. And as you well know, if someone is promised a callback today, not getting any response for two weeks doesn't give muchconfidence  to a customer. Finally,and this one may be a technical issue: your website has a contact form, where I sent a detailed message attention  to your name before sending the same to Nissan, which was never responded  to either.I have been comingto Passport since I moved to the area more than two years ago. I hope to continue being a loyal customer.Best Regards,

The General Manager spoke with [redacted], when Passport Automotive recieved the Revdex.com complaint, on 6-12-15. The necessary cancellation form was emailed to [redacted], he returned the completed form, and the refund check was mailed to [redacted] the same day 6-12-15.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello-
The accounting office had no request for the cancellation of the gap insurance. Upon receiving this complaint - the refund was processed. A check was issued (check # [redacted] dated 3-2-15) for Ms [redacted] and mailed to her.
The radio issue is still being resolved. Ms [redacted]...

has her vehicle currently at Passport Collision Center. While her other repairs are being handled - the radio will be installed.
This should should resolve both mentioned issues.
Thank you.

December 15, 2015
Good Afternoon Mr. S[redacted]I appreciate all of your help in getting this matter resolved. I will accept the offer that you have outlined in your email. I appreciate you going above and beyond to make this right.Again, I thank you very much and hope you have a...

great holiday season.Dec 15, 2015[redacted],I would like to apologize once again on behalf of Passport for the delay in getting your plates in a timely fashion and also for the issue you had with the [redacted]. I know that you have now received your plates and resident sticker. I am glad that part of this transaction is complete. As a sign of goodwill and to apologize for the lack of customer service and efficiency you had to endure I would like to offer you the following:
1) 3 years pre-paid maintenance for your vehicle, to include oil changes, filter changes and tirerotations.
2) Free courtesy car when vehicle is in for service
3) 24 month/24000 mile Powertrain WarrantyPlease accept this as a sign of goodwill on our part and please accept my apology for the unacceptable Service you received. I hope to meet you here one day and apologize in person.
As always, if you need anything please reach out to me directly.
Anthony S.
General Manager

Review: On May 5,2014 I purchased a preowned certified vehicle from Passport [redacted]. At the time of delivery I was handed 1 key fob with the understanding that the dealership would deliver the second key within a week. I have made several attempts at contacting the dealership as well as corporate headquarters and as of May 28, 2014 I still do not have the second key. I have been given excuse after excuse. The newest being the previous owner was supposed to return the key to them and they would [redacted] it to me. As I explained to them it's not the previous owners responsibility. They should have collected the key when he/she traded the vehicle. Passport has the ability to give me a new key however they don't want to incur the $300 charge for it. I have spoken with [redacted] (###-###-####) at [redacted] corportate office- case# [redacted]. She has not been able to resolve the issue. I have left several messages for the general manager Anthony Shapano and have not received 1 return phone call. I'm only asking for the 2nd key that was supposed to come with the vehicle. This is not a special request. I only want what was promised.Desired Settlement: I would like a second key to my vehicle.

+1

Review: This dealership failed to fix a defect with the car while it was under warranty (said they tried but probably need to re-order a part) and corrected the defect only after the warranty ran out and they charged me.

Also, one of the doors of my car is jammed shut. They took the inside of the door apart, misdiagnosed it 3 times and finally returned the car to me with all the door parts out on the floor. when I asked them to put the door back together and give me the car as I had given it to them, they said I have to pay $600+ for them to take it somewhere and have someone take the door apart.

When I asked questions, they would not answer my question, only repeat that I do not understand that they cannot put the door back together until I pay them to do so. They told me that my car is dirty instead and treated me with utmost disrespect. When I appealed to upper management, they too, condescendingly told me that I don't understand that they cannot put the door back together and give me the car as I had given them until I pay.Desired Settlement: I want a written apology. I want them to acknowledge that they failed to correct my horn until after they were going to charge me. I want them to acknowledge that they weren't able to diagnose the problem and treated me with utmost disrespect. They recommend and work with an outside contractor by the name of [redacted] who installs automatic door locks/windows. While he is not an employee of the dealership but they need to be held responsible for making recommendations to their customers for his inferior work and not honoring his warranty.

+1

Review: Purchased Nissan Rogue on 14 APR, paid for tag and Registration. Told by sale person [redacted] and Finance clerk [redacted] the follow:

If I had car inspected in Maryland , paid for inspection, and returned paper work in ten days. I would receive tags or transfer tag paper work in mail with in 30 days. [redacted] called on day 29 (13 May) to inform my husband that they could not complete tag paper work and I could get tags myself or send 150.00 dollars to dealership so they could order that tags for my pickup. My husband talked with [redacted] on 13 May he stated that he could not transfer tags and I could send money in or I could purchase tags myself. He also stated that getting my tags in the mail or as agreed to was not possible. Both sales person and management have been very unprofessional during the sales process. Their actions are being reported because [redacted] did not honor a verbal or written contract and are costing me money because I can not drive the car as of 15 May, temporary tags have expired. My husband talked with [redacted] on 14May, he informed me that he would no long help me and pass me to the title and tag division, which he should have done on the 13th of May. He also changed several of his statements that he made on 13th of May.Desired Settlement: Refund of all unused tag payment and a 50 dollars inconvenience fee.

Also recommend company hold training on "Timely processing of tag and title paperwork".

+1

Review: They told us it would cost about $2000, after I got my insurance company involved it came out that it was not $2000 worth of work that needed to be done. All of a sudden it was about $400.Desired Settlement: A refund of my money and an apology

+1

Review: Upon leasing the vehicle I was given temporary tags and they let my temporary tags expire without any guidance or updates. As a result, DC police issued a ticket for the expired tags. The dealer claims that they tried to contact me via email and phone. I asked for proof of communication such as emails and call logs but they failed to provide proof. I've only received one phone call 3 days before the expiration date, a little too late. Not only where they negligent of their responsibilities but they also made false claims and exaggerated their efforts to communicate. I'm now stuck with this ticket for expired tags and a management who refuses to discuss this issue.

When I went to get a 2nd set of temporary tags, the management was rude, unprofessional and walked away when I tried to discuss this issue further. I sat in the lobby for over 2 hours just trying to get my temporary tags.

_______________

Below is a record of communication between Passport [redacted] and myself. The purpose of these records is to support my claim that Passport Nissan delayed the process of obtaining tags for the vehicle that I purchased from them which resulted in me getting a ticket. The management at the dealer claims that they’ve tried to reach me by phone and by email however I received no emails and only one phone call 3 days before the expiration date.

Car Purchased on April 23rd – There was no clear indication that they would need my DC license to obtain tags as it was the dealer’s responsibility to get them.

April 25 – Received an email of solicitation for Feedback

April 29 – Andrea P[redacted] emailed me to set up my on-line account

April 29 – Andrea P[redacted] emailed me to set up reserving my 6 month appointment

April 29 – Solicitation for feedback sent from the dealer email received

May 20th – I get a call and voice mail from Nesser (the sales person) stating that they needed my DC license to obtain tags and within 5 minutes, I return his call and sent him my information right away

May 24th – I called Nesser to check the status of my tags, asks me to wait until Tuesday after the holiday to get an update. Didn’t receive a response on Tuesday the 27th.

May 29th – I call Nesser at 11:13am and 3:45pm to check the status of my tags. Nesser asks me to come in to pick up temporary tags

May 29th – 11:02am DC police writes a ticket of $100 for expired tags

May 30th – I come to passport [redacted], wait for over 2 hours to get my new set of temporary tags. I ask for proof of communication such as call logs and emails but the manager is unable to provide documentation, was rude and walked way.Desired Settlement: Pay the $100 ticket for expired tags.

+1

Review: I visited the dealership on Thursday, August 21 around 7 pm. My interest was to trade in a 2012 Nissan Pathfinder for a 2014 [redacted] SUV Platinum. I provided a credit app and was never contacted on a finance decision. The salesman Brian informed he would contact me the following day. He never did. After I placed a call to check the status of my credit app, I was constantly sent to voicemail.

My concern is the lack of response after I have turned over my personal credit and financial information.

A courtesy follow up call was expected. This is the proper way to do consumer business.Desired Settlement: My desired outcome because of the delay of service and the dealership's failure to contact me is that the General Manager majesty this deal right for me, [redacted]'s valued and return customer.

+1

Review: My car overheated on or about May 31, 2013; as a result, I had my car towed to Passport Nissan, [redacted], Virginia [redacted]. I received a phone call on June 1st at about 7:30 a.m. from [redacted]. He called to inform me about the $125 service assessment cost, on which I agreed to. After completing the service assessment, I received a call from [redacted] at around 8:30 a.m. to inform me that my radiator, thermostat and hose needed to be replaced. Once again, I agreed to the services to have my car repaired. I do not live in this area and asked to be contacted an hour in advance to pick up my vehicle. At 11:30am I receive a call from [redacted] stating the car would be ready in an hour. I arrived at passport Nissan at 2pm to pay for the repairs in the amount of $1,598.90 and drive to my residence in [redacted], MD, roughly 30 miles away.

I did not move my car again until around 10:00pm that night heading toward Baltimore, roughly another 20 miles North. In route to my destination, I stop to get gas. As I am pumping gas, anti-freeze starts to leak from my car heavily. I check and see there is some fluid in the container where the coolant goes so I assume it’s okay to continue driving my car. After about ¾ of a mile my car starts overheating again. I immediately pull over, park my car, and phone a friend because I am in desperate need of transportation. The very next day (June 2nd) I call the toll free number for Passport Nissan. I inform the gentleman on the phone of my situation and he states nothing can be done at the moment and it’s not a guarantee that my car will be towed back to Passport Nissan at their expense. The representative sets up an appointment for June 3rd at 7:45 am.

On June 3, 2013 I call [redacted], at Passport Nissan, to let him know my car broke down after the service and repairs in the amount of $1,598.90 were made. He gives me several numbers to contact in hopes of having my car towed back to [redacted], Virginia from [redacted], Maryland. However, none of the companies are willing to tow my vehicle because it’s out of their range for miles to tow. I call back to Passport Nissan and ask to speak with the lead supervisor/manager of the services department. I was told he was in a meeting and would return my call. After an hour of waiting, I call back and speak with [redacted] about the car breaking down after I paid for service/repairs and he doesn’t have a resolution. I suggest to [redacted], that I can have my car towed to the nearest Nissan dealership for another assessment because that’s as far as my insurance company will tow my vehicle without any additional charges.

[redacted] agrees and states he will call the manager at [redacted] in [redacted], Maryland to let them know that my vehicle will be getting towed there and they’ll be taking care of the payment for the services being rendered. When I arrive at the [redacted] in [redacted], Maryland dealership one hour later, [redacted] has not contacted anyone at [redacted]. I call Passport Nissan to speak with him and he is away from his desk so I leave a voice mail. I then call [redacted] to tell him what [redacted] and I discussed but [redacted] is unaware of these details as well. [redacted] talks to the clerk at [redacted] to work out the details about the repairs for my car.

After my car is repaired I am asked by [redacted] to pay for the services and I will be reimbursed. When I return to Passport Nissan on June 4, 2013 I am reimburse $165.00 and given a $260 credit to get my car detailed for my troubles.

Needless to say, I have no idea what the mechanics at Passport Nissan fixed, repaired, or what was really done to my vehicle. I never received a call back from [redacted] either. I could not and did not go to work on Monday. My vehicle broke down AFTER the repairs were made. This entire ordeal has put my life in danger, frustrated and inconvenienced me after I spent $1,598.90. The best Passport Nissan can offer me is a $260 credit toward getting my car detailed.

I’m asking for a full refund due to the poor services that were provided and I am still not certain what or if anything was done to my vehicle.Desired Settlement: $1,598.90

Check fields!

Write a review of Passport Motor Cars, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Passport Motor Cars, Inc. Rating

Overall satisfaction rating

Description: Auto Dealers - New Cars, Auto Dealers - Used Cars

Address: 150 South Pickett Street, Alexandria, Virginia, United States, 22304

Phone:

Show more...

Web:

This website was reported to be associated with Passport Motor Cars, Inc..



Add contact information for Passport Motor Cars, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated