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Reviews Passport Nissan

Passport Nissan Reviews (33)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The brakes are still having the same problem and I have the history of the vehicle that proves this problem existed before they sold me the car and I took it to them two weeks from today and they kept it for two days and said it was fixed, but soon as I left the parking lot the loud squealing of the brakes began again and they told me they have to go on line to see if anyone else could fix the problem, so again I am running back and forth to the dealership and my brakes have yet to be fixed and now I am forced to get an attorney to handle this, because if the service workers said its wrong what they are doing to me and I can't get any help from you all I have no other alternative, because I refuse to continue to pay for a vehicle with faulty brakes Regards, [redacted] ***

This customer purchased an eight year old used vehicle from us 6/23/During the negotiations for this used vehicle the customer requested certain reconditioning items things that she wanted done to the vehicle she was purchasing for the agreed upon priceThose items were put in writing on a document called a WE OWEThey were as follows: Paint the front bumper; Paint door handle; Fix compartment behind passenger seatThat agreement was signed by both partiesIn addition she signed an FTC Buyers Guide disclosing that the vehicle was being sold with a LIMITED warranty for days or 1,miles whichever occurs first and that the dealership would be liable for 50% of the parts and labor expense for “lubricated engine and transmission parts”She returned on 6/30/with the WE OWE document and our service department completed the work specified on the agreementShe also requested “an estimate to repair” a small tear on the convertible topNone of the other mechanical failures she talks about in her complaint were raised at that time and she has never returned to us for any of those items to be addressedPerhaps because she purchased and extended warranty and under the terms of that warranty she has already had them repairedI can only speculateAgain, any and all reconditioning items that the customer requested and were agreed upon in writing prior to closing the sale were completed as agreedFinally, the mechanic from the other dealership gave her bad informationWear and tear to a convertible is not part of a Maryland State inspectionAs the customer stated the blemish was so minor that she didn’t initially notice itHad she noticed it prior to purchasing the vehicle and demanded that we replace the entire top on this eight year old used car as she is now requesting we would not have agreed to sell her the vehicle at the price agreed upon in the first placeIn the interest of good will if the customer is willing to pay us $3,which is 50% of what she stated was the replacement cost for the canvas top we will have the canvas top replaced for her

The customer’s version of events is inaccurate and incomplete As the customer stated, when asked at the point of sale we provided the customer a copy of the [redacted] vehicle history report did not and still does not show any accident historyIt’s possible it had some kind of cosmetic repair done to it that either didn’t go through insurance or wasn’t part of an accident that the police responded to Either of those two scenarios would have resulted in an accident report in the [redacted] history The issue with the deal was that the customer defaulted on his down payment and the first payment and then refused to return the vehicleThe story about damage is just a fiction the customer made up to justify not paying his contractual obligationsThere was nothing wrong with the car or the transaction other than the customer agreed to put $down and his loan was submitted to a Finance Company and approved and then funded taking into consideration that amount downThe lender that approved the loan would not approve the loan with less money downAfter several weeks of trying to collect the past due promissory note the customer had only paid $1,of the $2,he contracted for which put him in default and the Finance Company required us to re-purchase the loan When the customer came in he tried to use a story about damage as the reason he was refusing to pay the money he owedHe was told by me and then by our GSM that we couldn’t do the deal without the down payment required by the lender but if he didn’t want to, or couldn’t pay it he had to return the vehicleHe refused to do either and left in the vehicle even after the Temporary tag had been removed from the vehicleOur repossession company searched for the vehicle for several days to no avail until [redacted] finally returned the vehicleAfter the vehicle was returned we refunded 100% of his original down payment and paid off the loan to the Finance CompanyWe do not owe [redacted] anything nor did we report his defaulted promissory note the credit bureau We have no control over how the Finance Company is reporting [redacted] ***’s voluntary surrender of the vehicle [redacted] had a car payment due while the vehicle was in his possession If he paid a payment then he should take the issue up with the finance company that reported it to the bureau If he didn’t pay the car payment when it was due then they have the right to report it lateThe fact is that [redacted] signed a binding contract stating he was putting down $2,and would begin making payments on a specific dateSubsequent to taking possession of the vehicle he refused to pay the down payment and it appears that he didn’t pay his payment when it came due I wish I could help but we can’t force the lender to say that didn’t happen Please close this file Respectfully, [redacted] General ManagerPassport Nissan

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1. The manager from the complaint stated that the items from the "WE OWE" was completed and that is inaccurate. One of the items on the list (the compartment latch) a part was needed. I was told by the then Service Manager that I would be called by the service department when the part arrived and I have yet to be called about that part. Also I called the service department the day after I picked up my car because the window button from the passenger side was not functional any longer. I left a voice mail to be called back to speak to a manager about the repair. After not hearing from the service department, I emailed the service manager [redacted] S [redacted] this email.... Hello [redacted] , I have noticed that my window seems to be sticking on the passenger side of the car. This was not a problem before so I am thinking this is from when they put the panels back on after they painted. When I originally came to pick the car up on Thursday, someone left the window down on the passenger side and we had heavy rain. They had to cover the seat with plastic. Maybe this could be the problem? When I come to get my latch fixed, can you have someone take a look at it? Regards, Tia N [redacted] .... I have yet to receive a phone call back about this issue. When my car had to get towed to another Nissan service department they said the window controls were damaged when the panels were put back on. The estimate for this was also over $600+. 2. When I initially dropped my car off for repairs, I informed the service department to take a look at the top of the car. The tear on the top was very minimal (I thought it could be patched) and when I went back to pick up my car, the tear expanded and was almost the size of my fist. There was another tear forming and I was concerned about the condition of the top. The rental car agent told me to leave the car there so that the service manager could look at the canvas top and access the issue with his staff. [redacted] S [redacted] called me back after the holiday weekend, and said that Passport would pay 50% of the cost of the repair to the top. He too said that he remembered the tear and was concerned about the forming of the hole while my car was there at Passport. On the service receipt he wrote down [redacted] to get an estimate for the top repair. I told Mr S [redacted] that I don't live near that area and if I could get the estimate from a facility that was local to [redacted] . He told me that would be ok. It was later that I found the top was dry rotted from the start. I was told by two technicians that this car should not have passed inspection with a dry rotted top and I was also told by the General Manager at Passport Nissan that the top should not have passed as well. Mr C [redacted] told me that the matter was a service issue because they were responsible for passing the car inspection. He forwarded me to the then managers voicemail and also told me that he would also speak to him about the issue. ( [redacted] S [redacted] ) After two days of not hearing from the Service Manager I called multiple times and left voicemails. I was very concerned about the lack of response I was receiving and so I contact Nissan's consumer affairs. Probably a week later, Mr C [redacted] called me back and told me that the service manager has quit the week before. I found this odd because he was forwarding me to his voicemails and said that he could not do anything to help me further. 3. I returned a phone call to a manager at Passport Nissan shortly after putting in the complaint with the BBB. I spoke to David Gruner who told me that the only reason he was calling me back was because of the complaint. Mr Gruner said that Passport in "good faith" would pay for half of the repair to the top. He wanted to collect my $3000 after telling me that the dealer where I received the estimate is charging me over double the cost to get the repair fixed and that he could get it done for cheaper. I asked Mr Gruner twice "how much would he be able to get the top fixed for" and he would not share his price with me. He also proceeded to tell me that it was his prerogative not to share the cost with me. I was advised by Nissan corporate consumer affairs to get the estimate at Woodlawn Nissan because my car was towed there after the battery was dead. I too, could probably get a cheaper estimate for the cost of the repair. I don't live near this dealership and that is why [redacted] S [redacted] allowed me to take the car to another facility near [redacted] to get the estimate for the top. I would like to get two more estimates for the top and then I would like Passport Nissan to be responsible for the cost of the repair for the canvas top. 4. I would also like to be reimbursed for having to pay for additional tags. I had my uncle call Nissan on my behalf to see when the tags would be ready. I was trying to arrange with family to pick up the tags because I could not leave work early to pick them up. He called about a week before the temp tags expired and after struggling to get through to speak with someone, he finally contacted Paul R [redacted] about the issue. Paul said the tags were not there yet and that I could file for an extension the day the tags expire. But this would require me to drive all the way to this facility again. The day my tags expired my grandfather called to speak to Mr R [redacted] about the tags about 9am that morning. Mr R [redacted] said he would check to see if they were ready and call him back. After three hours of not hearing back from Mr R [redacted] we called MVA to see what are the appropriate next steps. MVA informed us that there is no such thing as a temporary tag extension. They checked there system and said the dealer should have received tags that were mailed out almost 2 weeks ago. The agent said the tags were probably lost and that I could pay a fee to get tags the same day. My grandfather on this lunch break went to recover my tags from the MVA. Almost a week later, after my temporary tags expired, I received a phone call from Mr R [redacted] about my tags being ready. (AN ENTIRE WEEK LATER) Whether this car is new or used... this has been the worst customer service I have ever experienced. This company doesn't return phone calls, they don't return emails, and when I spoke to Dave Gruner following my BBB complaint he told me that they don't have to respond to voicemails and emails. My grandfather, my uncle and myself have all witnessed first hand that this company operates shady business practices and no one wants to take responsibility for any of their mistakes. I refuse to be a victim of their subpar service.

I'm not sure where the confusion is but I can assure you that we only run a credit and submit applications to *** with the expressed written consent of the customerPlease see the attached *** Credit Application signed and dated by *** *** on 3/31/2014. Please forward a copy of
this signed *** Credit Application to ***Please close this file
Respectfully,
*** ***General ManagerPassport Nissan

This customer also filed a complaint with the Maryland Attorney General's office that has subsequent to our response dismissed the claim and closed its fileThe customer purchased this Nissan *** with 88k miles
from us in March of 2013. The customer's concern is the *** vehicle history report she ran eleven months after she purchsed the vehicle that says the vehicle she purchased was involved in an accident during the time she has owned it. We responded to the customer to contact *** about any issue she has with their informationThe customer also told me that she was leaving the country and was selling her car and that the entity that was buying her vehicle sited that vehicle history report as the reason they did not want to pay her the price she was asking forWhen asked she refused to tell me how much she was asking for the vehicle or how much she received for the vehicle when she sold itThe following is my email to the customer and attached is a copy of our response to the AG’s officeThis customer's issue is with *** and not Passport Nissan
Please close this file,
*** ***
General Manager
Passport NIssan
*** ***,
I’m writing this email to you to recap our previous phone conversation from earlier today regarding the issues you have with the *** vehicle history report you ran on-line on 2/4/and submitted to the Maryland Attorney General’s Office as the basis for your complaint. I have also been in touch with the AG office’s mediator assigned to this matter and will be sending her a copy of this communication
The report dated 2/4/has some obvious mistakes on it and we recommend that you contact *** to have them addressedPassport Nissan has no control over what *** publishes nor did we supply them with the information that you are disputingAs I understand your concerns from having read your complaint you are concerned about two issues that I will address separately
*** is reporting an accident on 4/22/
We sold this vehicle to you on 3/23/*** IS REPORTING AN ACCIDENT ON 4/22/The Damage is reported to have happened while the vehicle was in your possession, and the notes show that *** didn’t put this information on the report until 08/5/13, (five months after you purchased it)We have no knowledge of where *** received that information or if it even is correct or notAt the time we sold the vehicle to you the *** DID NOT show that information. Again, *** says that the accident occurred while it was in your possessionOnly you know if that is true or notIf it's not then your dispute is with ***
The number of Owners *** claims this vehicle has had
The entry that *** made on 5/07/says a “corrected” title” was issued. As you can see on the *** report the Maryland Motor Vehicle Department issued a duplicate title with the exact same title number as the original title dated 1/21/*** should not be counting that as a second owner on their reportTheir own information contradicts that. Both the Motor vehicle department and the *** report you sent us says that the second title issued was a "corrected" titleThe vehicle was traded to us on March 6th and we sold to you on March 23rd. There was an issue with the title we received from the original owner that needed to be corrected prior to transferring it to youWhich as you can see was done, but for some reason ***’s system is misreporting that as another ownerOwnership was not transferred. The Maryland Motor Vehicle Department simply issued a corrected duplicate title. They would not use the same title number for a new owner so you were the second owner of the vehicle.
You also indicated on the phone that you have now sold this vehicle but that the entity you sold the vehicle would not give you your asking price because of the information on the *** vehicle history report. While that is unfortunate I can only reiterate that Passport Nissan has no control over what *** publishes nor did we supply them with the information that you are disputing Actually, the *** report says that a consumer should pay $over book value for this vehicle with the history it is currently showing on-lineIf you are looking for monetary compensation for ***’s errors in reporting you will need to take that matter up with ***
If I can be of further assistance please do not hesitate to contact me directly.
Respectfully,
*** ** *** ***
General Manger
Passport Nissan
***
***
###-###-####, Direct
CC *** ***, Mediation Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I spent money I did not have trying to get this fixedI even spoke to several people about the complaints online and I feel as though they knew what the problem was from the beginningI was told this by some of the employees in sales there that wanted me to buy a new car from themI was told that they would not pay for my rental car and basically forced to take my car back without an answerI lost money, time at work and not to mention the frustration with this companyDue to the failure of Nissan to locate and repair a continued problem, I have since traded my car inI believe it is the responsibility of Nissan to contact *** and correct their issue***Brandywine, MD
Regards,
*** ***

Customer has her tags

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Though I will not do business with this dealership again, I will accept the resolution at this time
Regards,
*** ***

Hello, my name is T*** D*** and I wanted to report/share my experience with Nissan Passport in Marlow Heights, MarylandI decided to go car hunting and had a general idea on the type of vehicle I wantedI went to Nissan, test drove the vehicle I really wanted and test drove the Nissan AltimaAfter hearing the comparisons, such as gas to miles, better endurance and so forth, I decided against my original decision and purchased the Nissan Altima from them I felt pretty confident on my purchase as was satisfied with the service I receivedAfter driving the vehicle for hours, I called Nissan to tell them I wanted to return the vehicle and to purchase the vehicle I really wantedThey were very hesitant and told me "they'll see"When I arrived to Nissan, the immediate tension was in the airThe sales manager, Fersen L*** was extremely rude to meHis words verbatim were "oh, we don't give away free cars, that's your car"He went on to further insult me by comparing my transaction to a transaction of buying a chicken from a grocery store, cooking it and trying to return itHe told me there was absolutely nothing they can further assist me withI asked to speak with his supervisor, thinking I'll get better customer serviceI was sadly mistaken! The General Sales Manager, Jerry C*** was just as rudeI told him that one of his sales reps indicated that they'll "swap me out", he assured me that that sales person gave me wrong information and they will not put me in another vehicleMy paperwork wasn't even submitted to the financing companyThe service I received there was the worse I've ever experienced in business and customer related services They didn't attempt to meet me half way I highly recommend anyone to never ever ever ever do business with them They were very unethical, negative, offensive and rudeThis has been a very costly learning experience and prayerfully no one else experience the same

It is an unfortunate coincidence that the used *** *** that the customer purchased now has a transmission issue that presented itself subsequent to when it was purchased from us, but the vehicle did not show evidence of
a transmission issue when it passed a complete Maryland State Safety Inspection prior to the sale of the vehicleIf it had we would have sent it to a *** Dealership to have it fixed under the original factory warrantyThe vehicle was sold to her with remaining original factory warranty coverage through *** on the transmissionNo other extended warranty coverage was purchased on the vehicle through us so her repair has to go through a *** DealershipWe have been in touch with the customer and the *** dealership where she took her vehicle and our understanding is that they are going to replace the transmission on the vehicle under warranty which is what the customer requested as their desired resolution to the matterWe will continue to support the customer in making sure she gets what she is entitled under the *** warranty but we have no direct influence on what is covered or their warranty process itself
Respectfully
David *G***General ManagerPassport Nissan###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Per the sales persons manager that sold me the car since I brought the full payment of the car on March 31st that no credit check would need to be done and the car was ready for me to take off the lot. Nothing else needed to be completed except filling out procedural documents and I was told that I needed to fill out the document per procedure. 
At this time I do not believe as the customer I was given accurate information by the manager and the business. I am currently trying to rectify why a credit check was done as the manager told me one would not be completed and I was able to the car off lot on March 31st, the day they ran my credit. I am also looking to rectify the removal of credit check since the manager told me inaccurate information.
Regards,
[redacted]

I spoke with customer to resolve concern. Customer schedule to bring vehicle on July 5th, 2017 at 1:00pm. Luis M[redacted]Service ManagerPassport Nissan of Suitland5000 Auth Way,Suitland, MD 20746[redacted]@passportauto.comTell us why here...

Where do I start?? Well I had to have my Infiniti serviced at the Passport/Nissan my car was dropped off on 07/08/16. I waited for over a week and received a call on 07/18/16 stating that my car was ready for pick up. Ken (Service Advisor) was very professional during this experience. I was given a loaner vehicle to drive until I received the call that my vehicle was ready for pick up. During the entire time I had the loaner vehicle I made sure to take care of it. I received another call on 07/20/16 (Two Days Later! ) From another representative named Angie that works in the service department stating that I returned the vehicle with no license plate on the back. The accusation is out of this world there was definitely a tag on the back of the vehicle when I was in route to drop the loaner off. During the conversation I explained to Angie that I was unaware there had been a license plate missing from the loaner vehicle, and that I was positive there was one there when I was in route to drop the vehicle off. She then (with a nasty attitude which to me is very unprofessional) proceeded to tell me that I had not returned the vehicle without the license plate and that the company supposedly looked at surveillance footage showing there was no tag when I arrived. Instead of continue to disagree and argue with her over the phone I politely informed her that I would leave work early to come in and discuss the matter. Angie then stated "Well you don't need to come in I'll have my General Manager contact you" I did not feel comfortable with having a discussion over the phone so decided to leave work anyway. Before I could even make it to the business I received another call from Angie stating that I could disregard the previous call and that General Manager stated that the tag could've easily fallen off in route to dropping it off. Ive never been accused of anything I'm my life so to have to experience being accused of stealing a license plate from a vehicle is pretty disappointing. I've been nothing but professional to anyone that I've interacted with at Passport of Nissan/Infiniti. My character was placed on the line and although the contact was via phone I felt highly embarrassed. Why wait two days to call stating that there was no tag on the loaner vehicle?, Why would I so call steal a tag if the business has all of my personal information including my debit card information. I never received an apology in regards to the accusation or a call from the General Manager. I will never do business with his particular location again and will not recommend anyone else to either.

The customer spoke to my General Manager David L** and was supposed to show up at the dealership today 4/20 at 9 am to meet with David so he could drive and discus her complaints, customer did not show up for the appointment. We would be happy to look at her complaints but she needs to bring the...

vehicle in for David to inspect. Jay K[redacted] VP

In reference to [redacted], Passport Nissan does not offer referral fees.

This customer purchased an eight year old used vehicle from us 6/23/14. During the negotiations for this used vehicle the customer requested certain reconditioning items things that she wanted done to the vehicle...

she was purchasing for the agreed upon price. Those items were put in writing on a document called a WE OWE. They were as follows: 1. Paint the front bumper; 2. Paint door handle; 3. Fix compartment behind passenger seat. That agreement was signed by both parties. In addition she signed an FTC Buyers Guide disclosing that the vehicle was being sold with a LIMITED warranty for 30 days or 1,000 miles whichever occurs first and that the dealership would be liable for 50% of the parts and labor expense for “lubricated engine and transmission parts”. She returned on 6/30/14 with the WE OWE document and our service department completed the work specified on the agreement. She also requested “an estimate to repair” a small tear on the convertible top. None of the other mechanical failures she talks about in her complaint were raised at that time and she has never returned to us for any of those items to be addressed. Perhaps because she purchased and extended warranty and under the terms of that warranty she has already had them repaired. I can only speculate. Again, any and all reconditioning items that the customer requested and were agreed upon in writing prior to closing the sale were completed as agreed. Finally, the mechanic from the other dealership gave her bad information. Wear and tear to a convertible is not part of a Maryland State inspection. As the customer stated the blemish was so minor that she didn’t initially notice it. Had she noticed it prior to purchasing the vehicle and demanded that we replace the entire top on this eight year old used car as she is now requesting we would not have agreed to sell her the vehicle at the price agreed upon in the first place. In the interest of good will if the customer is willing to pay us $3,350 which is 50% of what she stated was the replacement cost for the canvas top we will have the canvas top replaced for her.

We have thoroughly reviewed the deal and we have not found anything in it that contradicts the signed application for Credit. When a customer applies for credit by signing a “[redacted] Credit Application” we are obligated to submit the application to [redacted] on their behalf. Especially since in some cases the customers may receive additional rebates for financing with [redacted].  Finally, we have no authority over [redacted] or the reporting agencies and cannot make them delete an inquiry from the credit history of a customer. We have however forwarded the customer's concerns along with a copy of the signed credit application to [redacted]. The consumer may contact [redacted] directly at ###-###-####.
 
Respectfully,
[redacted]General ManagerPassport Nissan

The customer’s version of events is inaccurate and
incomplete.  As the customer stated, when
asked at the point of...

sale we provided the customer a copy of the [redacted] vehicle
history report did not and still does not show any accident history. It’s
possible it had some kind of cosmetic repair done to it that either didn’t go
through insurance or wasn’t part of an accident that the police responded to.
Either of those two scenarios would
have resulted in an accident report in the [redacted] history.  The issue with the deal was that the customer defaulted
on his down payment and the first payment and then refused to return the
vehicle. The story about damage is just a fiction the customer made up to
justify not paying his contractual obligations. There was nothing wrong with
the car or the transaction other than the customer agreed to put $2000 down and
his loan was submitted to a Finance Company and approved and then funded taking
into consideration that amount down. The lender that approved the loan would
not approve the loan with less money down. After several weeks of trying to
collect the past due promissory note the customer had only paid  $1,000 of the $2,000 he contracted for which put
him in default and the Finance Company required us to re-purchase the
loan.  When the customer came in he tried
to use a story about damage as the reason he was refusing to pay the money he
owed. He was told by me and then by our GSM that we couldn’t do the deal without
the down payment required by the lender but if he didn’t want to, or couldn’t pay
it he had to return the vehicle. He refused to do either and left in the vehicle
even after the Temporary tag had been removed from the vehicle. Our repossession
company searched for the vehicle for several days to no avail until [redacted] finally
returned the vehicle. After the vehicle was returned we refunded 100% of his
original down payment and paid off the loan to the Finance Company. We do not owe
[redacted] anything nor did we report his defaulted promissory note the credit
bureau.
We have no control over how the Finance Company is reporting.
[redacted]’s voluntary surrender of the vehicle. [redacted] had a car payment due
while the vehicle was in his possession.  If he paid a payment then he should take the
issue up with the finance company that reported it to the bureau.  If he didn’t pay the car payment when it was
due then they have the right to report it late. The fact is that [redacted]
signed a binding contract stating he was putting down $2,000 and would begin
making payments on a specific date. Subsequent to taking possession of the
vehicle he refused to pay the down payment and it appears that he didn’t pay
his payment when it came due.   I wish I could help but we can’t force the
lender to say that didn’t happen.  Please close this file.
 
Respectfully,
 
[redacted]General ManagerPassport Nissan

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1.  The manager from the complaint stated that the items from the "WE OWE" was completed and that is inaccurate.  One of the items on the list (the compartment latch) a part was needed.  I was told by the then Service Manager that I would be called by the service department when the part arrived and I have yet to be called about that part.  Also I called the service department the day after I picked up my car because the window button from the passenger side was not functional any longer.  I left a voice mail to be called back to speak to a manager about the repair.  After not hearing from the service department, I emailed the service manager [redacted] this email.... 
Hello [redacted],
I have noticed that my window seems to be sticking on the passenger side of the car.  This was not a problem before so I am thinking this is from when they put the panels back on after they painted.  When I originally came to pick the car up on Thursday, someone left the window down on the passenger side and we had heavy rain.  They had to cover the seat with plastic.  Maybe this could be the problem?
When I come to get my latch fixed, can you have someone take a look at it?
Regards,
Tia N[redacted] .... I have yet to receive a phone call back about this issue.  When my car had to get towed to another Nissan service department they said the window controls were damaged when the panels were put back on.  The estimate for this was also over $600+.  
2.  When I initially dropped my car off for repairs, I informed the service department to take a look at the top of the car.  The tear on the top was very minimal (I thought it could be patched) and when I went back to pick up my car, the tear expanded and was almost the size of my fist.  There was another tear forming and I was concerned about the condition of the top.  The rental car agent told me to leave the car there so that the service manager could look at the canvas top and access the issue with his staff.  [redacted] called me back after the holiday weekend, and said that Passport would pay 50% of the cost of the repair to the top. He too said that he remembered the tear and was concerned about the forming of the hole while my car was there at Passport.  On the service receipt he wrote down [redacted] to get an estimate for the top repair.  I told Mr S[redacted] that I don't live near that area and if I could get the estimate from a facility that was local to [redacted].  He told me that would be ok.   It was later that I found the top was dry rotted from the start.  I was told by two technicians that this car should not have passed inspection with a dry rotted top and I was also told by the General Manager at Passport Nissan that the top should not have passed as well.  Mr C[redacted] told me that the matter was a service issue because they were responsible for passing the car inspection.  He forwarded me to the then managers voicemail and also told me that he would also speak to him about the issue. ([redacted])  After two days of not hearing from the Service Manager I called multiple times and left voicemails.  I was very concerned about the lack of response I was receiving and so I contact Nissan's consumer affairs.  Probably a week later, Mr C[redacted] called me back and told me that the service manager has quit the week before.  I found this odd because he was forwarding me to his voicemails and said that he could not do anything to help me further.  
3.  I returned a phone call to a manager at Passport Nissan shortly after putting in the complaint with the Revdex.com.  I spoke to David Gruner who told me that the only reason he was calling me back was because of the complaint.  Mr Gruner said that Passport in "good faith" would pay for half of the repair to the top.  He wanted to collect my $3000 after telling me that the dealer where I received the estimate is charging me over double the cost to get the repair fixed and that he could get it done for cheaper.  I asked Mr Gruner twice "how much would he be able to get the top fixed for" and he would not share his price with me.  He also proceeded to tell me that it was his prerogative not to share the cost with me.  I was advised by Nissan corporate consumer affairs to get the estimate at Woodlawn Nissan because my car was towed there after the battery was dead.  I too, could probably get a cheaper estimate for the cost of the repair.  I don't live near this dealership and that is why [redacted] allowed me to take the car to another facility near [redacted] to get the estimate for the top.  I would like to get two more estimates for the top and then I would like Passport Nissan to be responsible for the cost of the repair for the canvas top. 
4.  I would also like to be reimbursed for having to pay for additional tags.  I had my uncle call Nissan on my behalf to see when the tags would be ready.  I was trying to arrange with family to pick up the tags because I could not leave work early to pick them up.  He called about a week before the temp tags expired and after struggling to get through to speak with someone, he finally contacted Paul R[redacted] about the issue.  Paul said the tags were not there yet and that I could file for an extension the day the tags expire.  But this would require me to drive all the way to this facility again.  The day my tags expired my grandfather called to speak to Mr R[redacted] about the tags about 9am that morning.  Mr R[redacted] said he would check to see if they were ready and call him back.  After three hours of not hearing back from Mr R[redacted] we called MVA to see what are the appropriate next steps.  MVA informed us that there is no such thing as a temporary tag extension.  They checked there system and said the dealer should have received tags that were mailed out almost 2 weeks ago.  The agent said the tags were probably lost and that I could pay a fee to get tags the same day.  My grandfather on this lunch break went to recover my tags from the MVA.  Almost a week later, after my temporary tags expired, I received a phone call from Mr R[redacted] about my tags being ready.  (AN ENTIRE WEEK LATER)
Whether this car is new or used... this has been the worst customer service I have ever experienced.  This company doesn't return phone calls, they don't return emails, and when I spoke to Dave Gruner following my Revdex.com complaint he told me that they don't have to respond to voicemails and emails.  My grandfather, my uncle and myself have all witnessed first hand that this company operates shady business practices and no one wants to take responsibility for any of their mistakes.  I refuse to be a victim of their subpar service.

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Description: Auto Dealers - New Cars

Address: 5000 Auth Way, Marlow Heights, Maryland, United States, 20746

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