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Pat Painter Business Service

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Reviews Pat Painter Business Service

Pat Painter Business Service Reviews (2)

Review: No one has returned calls and emails since April of this year 2014 when this company made an error on a HUD-1 statement for the sale of a repossessed property in [redacted]. The buyer was supposed to pay $900 for the commission of the auctioner and paid nothing. The buyer signed a contract at the sale that he would pay this. Your company made the error and one of your employees said they would redo the HUD-1 statement and see about getting the payment sent to me. That is the last I have heard from them.The problem was in how the HUD-1 Statement was done by your company. On line 703, the commission paid from seller's funds at settlement should have been $900,not $1800 since both the seller and the buyer were to pay 5% each.Desired Settlement: I believe in honesty and had faith that this company was doing what was right. Having found an error, I was expecting an honest company to correct the error. I would like this company to send the credit union a check for $900 to correct the error.

Review: This Attorney's office did a closing for me on Monday, December 22, 2008 at 3 PM at the above noted address. I went by the office to pickup the closing papers several times and was sent to another location to get the papers. The person at the other location kept telling me that someone else had them in their posssession and they were not there. I told the person that I spoke too, to have the other person leave them their at that location so I could come later and pick them up or either to mail them to me. I never thought anything else about this, until I started looking for the deed to the property in question and could not find it. I needed the deed to file a claim on a Class Action Lawsuit. I call and spoke to someone at the number given and they told me they were take a message and have someone get back to me. As of this date, of 9-26-2013 no one has ever contacted me. I have also sent two letters to the address, one dated June 24, 2013 and another dated August 12, 2013 all with no response from the attorney or any one at the office. I decided to contact you to help me resolve this matter.Desired Settlement: I paid a $350.00 fee for the real estate closing and never received any papers from the closing, no HUD-1 statement, deed, or anything. I want a copy of the deed for this transaction and a refund, I will accept a partial refund to cover the cost of their obtaining the copies of the deed. I feel this is very poor service on their part, someone should have followed this transaction to the end and made sure the closing papers were delivered to the buyer.

Business

Response:

Dear Mr. [redacted]:ln response to your inquiry, attached is a copy of the Deed which is recorded as lnstrument No[redacted] of the [redacted] Circuit Court Clerk's Office. These are a matter of public record and are available to anyone who wishes to obtain a copy.Also enclosed is a copy of Trustee's Foreclosure Deed dated[redacted] recorded in the aforesaid Clerk's Office as lnstrument No. **-[redacted], transferring the real estate to [redacted], the current owner of the property you previously owned.[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello Revdex.com,I received your e-mail from the business concerning my complaint, I can say that I finally received the documents from the closing that are long over due being sent to me. I did not received all the closing documents, but what I got I appreciate your help in getting them. Also, I did not see anything about getting a refund regarding the money that was paid to the lawyer to hande the closing. So, with this e-mail I am asking for a refund of some of the money that was paid for the closing on the referenced date in the original e-mail. Again, thank you for your assistance and help in getting these documents and receiving a reply from the lawyer. Thank you again. [redacted]

Business

Response:

Subject: Re: You have a new message from the Roanoke Revdex.com Complaint ID: [redacted] - RESPONSE We are in receipt of your e-mail indicating that the consumer is not satisfied with our response. The fee charged the consumer (buyer) in the amount of $350.00 was for the following services: working with [redacted] re allowing assumption of seller's loan by buyer (consumer), conducing a 60 year title search, document preparation, coordinating closing with buyer, seller and realtor, conducting the closing attended by buyer (consumer), seller and realtor, and recording the document at the Circuit Court Clerk's office. At the closing table the buyer (consumer) and the seller were furnished a folder that contained a copy of all of the closing documents, including a fully signed copy of the deed. They left our office with those folders. The recorded document (deed) was mailed by our office to the address furnished by buyer (consumer). We have no record of that mailing having been returned to us as undeliverable to addressee. All of this occurred in December of 2008. Our office rendered many services for the payment of the fee of $350, which was more than reasonable and well earned, and therefore, not refundable. Respectfully submitted via e-mail on this 22nd day of October, 2013. [redacted]Kimble Reynolds, Jr.Attorney at Law

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not had access to the internet due to my internet provider [redacted] having a major outage and being without service for 3-4 days. Thank you for the phone call, I was going through my e-mails' that had accumulated and would have came across your e-mail sometime. Please accept my apology for not responding back to you sooner. I wish to respond to the statement given by Ms. [redacted] on October 22, 2013. I know there was some work involved on the attorney's part as stated in her response To my knowledge the seller's, Mr. and Mrs. [redacted] were not there, they had came in earlier in the day to sign the papers. Also, I did not receive a folder that contained a copy of all of the closing documents. I told them that I would come pick them up later and to hold them. I made a trip to the office where the closing was held, only to be told the documents were at another location. I went to that location and was told that they were not there, that someone, I believe the lady said her name was [redacted], not sure of the spelling, had them in her car. I told her to tell her to leave them at the office and I would be by again to pick them up. I made another trip, only to find out that the documents were still not at the office. I then told them to mail them to me, of which I never received them. I would love to see a receipt for the sending of the documents, I am sure that an attorney's office would send closing papers via certified mail so they had to be signed for. I believe the first time, I came by the office was the week after Christmas, since the closing was on Monday, December 22, 2008. I then came back the second time, the first or second week of January 2009. I never received any of the closing documents till they were sent to me in the e-mail from you on October 10, 2013 and I also received a certified letter from Kimble Reynolds with the same date containing the same documents. The certified letter was mailed on October 15, 2013. So, the documents could not have been mailed to me in December 2008 as stated in Ms. [redacted] response. I believe part of the payment of the fee of the $350.00 is to make sure that the buyer receives the closing documents in a timely manner. I do not even have a copy of the HUD statement which I know is required to be given to the buyer. Someone should have followed up on this matter from the Attorney's office to make sure that the documents were given or mailed to the buyer, and this did not occur. I needed the deed for proof of ownership regarding a Class Action lawsuit involving the utilities line adjoining the properties during the time that I was a owner of the properties, but because of a failure on the Attorney's end, I did not have the deed to the property. The time to file a claim regarding this has past, so I cannot file a claim, even though, I now have the deed to the property, two copies of it. I am also appalled that my phone call and letters sent to the Attorney's office were not responded too, that is why I contact the Revdex.com, because there had been no response from the Attorney regarding my phone call and the two letters that were sent to his office. I feel that I am due a refund of part of the $350.00 that was paid for the closing costs, because someone on the Attorney's end dropped the ball and did not follow through and make sure that the closing documents were given or mailed to the buyer. Thank you for your assistance in handling this matter. Sincerely yours, [redacted] o

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Description: PARALEGALS

Address: 212 Starling Ave, Martinsville, Virginia, United States, 24114

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