Pat Porter Photography

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Pat Porter Photography regarding complaint ID [redacted] Regards, [redacted] ***

I have been in touch with the [redacted] over the weekend We have agreed to a settlement and have this complaint resolved *** [redacted]

I am sorry that the client feels the way that they do The images that were uploaded that she was referring to were never, to my knowledge, asked to be kept private prior to their upload, but were taken down the next morning at the clients request This was on a Sunday, not a normal business day so it required a trip into the studio to accomplish this for the client The gallery has been online for quite sometime and I have not received any requests for albums from any of the parties involved I will be happy to design and deliver those albums once requested The parents and inlaws are to choose images for their albums, sorting them by category (ie ceremony, reception, etcand using the image number (ie ppp_2345) I will be mailing the clients their digital copies of their images, with no watermark in a high resolution format on a flashdriveAs to the clients album, I will have to check their contract to see what is do to them As soon as I receive their request it will be designed and shipped to them as well.Please understand that the delay in response have not been for a lack of concern, but because my father is in intensive care and requires my almost constant attention since I am the only child and have to give any and all permission for procedures to be done on his behalf This has not changed since the last communication with the client

Revdex.com: I have reviewed the offer and response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am very truly sorry for MrP***'s father's illness however, I have been trying to contact him via emails and by phone to try to resolve this issue since August of In those months MrP [redacted] was never able to contact me by phone or actually schedule a meeting with my husband and I in regards to our concernsMy in-laws have also tried to contact him several times in regards to the process of creating the albums that they had paid for shortly after the weddingSo MrP***'s claims that he has not been contacted by any parties involved is upsettingly falseThe photos that were uploaded against our wishes were promised to myself and my husband separately by his assistant photographer the day of the weddingThere were also witnesses that heard her say so and they were equally shocked to see those photos appear onlineWhile I am still very hurt by those photos being posted without our consent, I am more hurt by the way he handled the situationMy husband and I called and requested the photos removed, yes on a Sunday and we were so grateful to have them removed on a non-business day due to the fact that the website can be viewed 24/If there was a miscommunication on his assistant's part, I understand how mistakes can happenWhat I don't understand is how the only response we got regarding this was a text message and a follow up email stating the same as the textIf MrP [redacted] read my complaint in its entirety he would have seen that I never requested an album for myself, only the ones already paid for by my in-lawsOne of the albums, will never make it to the person who wished to have it because she died shortly after Thanksgiving from a brain tumorMy husband and I only wish to have the photographs we paid for and for our parents to have their albumsMy other concern is, why after almost a year and having to contact Revdex.com are we going to receive our photographs? MrP [redacted] stated that he usually has his photographs to the couples in no less than weeks! MrP [redacted] also didn't mention a refund in his response to my complaint, which my family and I feel is more than acceptable after such a long timeOur wedding day was beautiful and we feel that the issues regarding our missing photographs has gone on long enoughIt has created endless stress, anxiety, and disappointmentWe only wish to have this behind us and to have what services we were promised Thank you again for your help, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Pat Porter Photography regarding complaint ID [redacted] Regards, [redacted]

The images were mailed to the last address Mrs [redacted] provided us with in a text message of [redacted] *** Since she has not received them we have mailed an additional set to her on a flash drive to the address provided in the complaint The USPS tracking number is [redacted] and will require her signature I hope this resolves this issue

The album had been produced by the album company and sent to my old studio The gentlemen at the front counter sent it back to the company since I was no longer leasing a space in the building I have ordered a replacement album and should have it no later than February 17, and will mail it to them then

[redacted] *** [redacted] [redacted] indicated they wanted a refund of $to settle this dispute When I contacted them they agreed to the refund amount in exchange for their signing a legal document in front of a [redacted] stating they would not seek any additional civil or legal actions against Pat Porter Photography, myself, or any of my employees An attorney drew up the document and I sent it to them last week I am not sure what they now find unacceptable with the agreement they initially agreed to?

I have been in touch with the [redacted] over the weekend.  We have agreed to a settlement and have this complaint resolved.  
 
[redacted]...

[redacted]

I am sorry that the client feels the way that they do.  The images that were uploaded that she was referring to were never, to my knowledge, asked to be kept private prior to their upload, but were taken down the next morning at the clients request.  This was on a Sunday, not a normal...

business day so it required a trip into the studio to accomplish this for the client.  The gallery has been online for quite sometime and I have not received any requests for albums from any of the parties involved.  I will be happy to design and deliver those albums once requested.  The parents and inlaws are to choose 20 images for their albums, sorting them by category (ie ceremony, reception, etc. and using the image number (ie ppp_2345).  I will be mailing the clients their digital copies of their images, with no watermark in a high resolution format on a flashdrive. As to the clients album, I will have to check their contract to see what is do to them.  As soon as I receive their request it will be designed and shipped to them as well.Please understand that the delay in response have not been for a lack of concern, but because my father is in intensive care and requires my almost constant attention since I am the only child and have to give any and all permission for procedures to be done on his behalf .  This has not changed since the last communication with the client.

The album had been produced by the album company and sent to my old studio.  The gentlemen at the front counter sent it back to the company since I was no longer leasing a space in the building.  I have ordered a replacement album and should have it no later than February 17, 2015 and will...

mail it to them then.

[redacted]  [redacted]  [redacted] indicated they wanted a refund of $700 to settle this dispute.  When I contacted them they agreed to the refund amount in exchange for their signing a legal document in front of a [redacted] stating they would not seek any additional civil or legal actions against Pat Porter Photography, myself, or any of my employees.  An attorney drew up the document and I sent it to them last week.  I am not sure what they now find unacceptable with the agreement they initially agreed to?

Revdex.com:
I have reviewed the offer and response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am very truly sorry for Mr. P[redacted]'s father's illness however, I have been trying to contact him via emails and by phone to try to resolve this issue since August of 2015. In those 9 months Mr. P[redacted] was never able to contact me by phone or actually schedule a meeting with my husband and I in regards to our concerns. My in-laws have also tried to contact him several times in regards to the process of creating the albums that they had paid for shortly after the wedding. So Mr. P[redacted]'s claims that he has not been contacted by any parties involved is upsettingly false. The photos that were uploaded against our wishes were promised to myself and my husband separately by his assistant photographer the day of the wedding. There were also witnesses that heard her say so and they were equally shocked to see those photos appear online. While I am still very hurt by those photos being posted without our consent, I am more hurt by the way he handled the situation. My husband and I called and requested the photos removed, yes on a Sunday and we were so grateful to have them removed on a non-business day due to the fact that the website can be viewed 24/7. If there was a miscommunication on his assistant's part, I understand how mistakes can happen. What I don't understand is how the only response we got regarding this was a text message and a follow up email stating the same as the text. If Mr. P[redacted] read my complaint in its entirety he would have seen that I never requested an album for myself, only the ones already paid for by my in-laws. One of the albums, will never make it to the person who wished to have it because she died shortly after Thanksgiving from a brain tumor. My husband and I only wish to have the photographs we paid for and for our parents to have their albums. My other concern is, why after almost a year and having to contact Revdex.com are we going to receive our photographs? Mr. P[redacted] stated that he usually has his photographs to the couples in no less than 8 weeks! Mr. P[redacted] also didn't mention a refund in his response to my complaint, which my family and I feel is more than acceptable after such a long time. Our wedding day was beautiful and we feel that the issues regarding our missing photographs has gone on long enough. It has created endless stress, anxiety, and disappointment. We only wish to have this behind us and to have what services we were promised.
Thank you again for your help,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Pat Porter Photography regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Pat Porter Photography regarding complaint ID...

[redacted].
Regards,
[redacted]

I apologize to Mr. and Mrs. [redacted] for the delay in receiving their products. I have every intention of getting everything to them. My father has been in intensive care for quite some time and is on a critical day-to-day basis as I write this. As soon as my family emergency is over I will get...

them their products.

Revdex.com:
I have reviewed the offer and response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am very truly sorry for Mr. P[redacted]'s father's illness however, I have been trying to contact him via emails and by phone to try to resolve this issue since August of 2015. In those 9 months Mr. P[redacted] was never able to contact me by phone or actually schedule a meeting with my husband and I in regards to our concerns. My in-laws have also tried to contact him several times in regards to the process of creating the albums that they had paid for shortly after the wedding. So Mr. P[redacted]'s claims that he has not been contacted by any parties involved is upsettingly false.
The photos that were uploaded against our wishes were promised to myself and my husband separately by his assistant photographer the day of the wedding. There were also witnesses that heard her say so and they were equally shocked to see those photos appear online. While I am still very hurt by those photos being posted without our consent, I am more hurt by the way he handled the situation. My husband and I called and requested the photos removed, yes on a Sunday and we were so grateful to have them removed on a non-business day due to the fact that the website can be viewed 24/7. If there was a miscommunication on his assistant's part, I understand how mistakes can happen. What I don't understand is how the only response we got regarding this was a text message and a follow up email stating the same as the text.
If Mr. P[redacted] read my complaint in its entirety he would have seen that I never requested an album for myself, only the ones already paid for by my in-laws. One of the albums, will never make it to the person who wished to have it because she died shortly after Thanksgiving from a brain tumor. My husband and I only wish to have the photographs we paid for and for our parents to have their albums. My other concern is, why after almost a year and having to contact Revdex.com are we going to receive our photographs? Mr. P[redacted] stated that he usually has his photographs to the couples in no less than 8 weeks! Mr. P[redacted] also didn't mention a refund in his response to my complaint, which my family and I feel is more than acceptable after such a long time. Our wedding day was beautiful and we feel that the issues regarding our missing photographs has gone on long enough. It has created endless stress, anxiety, and disappointment. We only wish to have this behind us and to have what services we were promised.
Thank you again for your help,
[redacted]

The images were mailed to the last address Mrs [redacted] provided us with in a text message of [redacted].  Since she has not received them we have mailed an additional set to her on a flash drive to the address provided in the complaint.  The USPS tracking...

number is [redacted] and will require her signature.  I hope this resolves this issue.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Pat Porter Photography regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer has not been contacted by the business further about a resolution. The business needs to provide the paperwork to move forward with this complaint's resolution.